Mobile, Web, UX & Product Development Specialists.

Net Solutions is a global digital technology company that helps brands leverage design, analytics, and engineering to create meaningful, personalized customer experiences for web, mobile, social and cloud.

We focus on Mobility, Outsourced Product Development, e-commerce and user experience(UX) design. 

We earned this expertise by building custom B2B and B2C products and applications serving over 3000 customers (enterprise, agencies and start-ups) in more than 6 continents in the last 17 years.

This includes customers of all type Enterprise, digital agencies and startups. Our customers include names like Xerox, Euro Car Parts, Unilever, Mothercare, IMG and Ingram Micro. Our customers vouch for our services and strongly recommend us through publically shared testimonials which can be seen here: https://www.netsolutions.com/testimonials.

Our work has won several awards like Adobe Site of the day, Kentico Site of the Year, Internet Marketing Award and Brandon Hall Excellence Award and we continue to delight our customer with the quality of our work.

We have partnered with technology partners like Microsoft, Google, Kentico and Amazon 

We are a ISO 9001:2008 certified, which means that our processes has been validated and certified as per best industry practices.

 
$25,000+
 
$25 - $49 / hr
 
50 - 249
 Founded
2000
Show all +
Chandigarh, India
headquarters
  • Net Solutions
    Site No. 15, Phase 1, Rajiv Gandhi Chandigarh Technology Park
    Chandigarh, CH 160101
    India
    +91 (172) 431-5000
other locations
  • Net Solutions
    86-90 Paul Street
    London EC2A 4NE
    United Kingdom
    +44 (208) 610 9966
  • Net Solutions
    111 Queen Street East South Building
    Toronto, ON M5C 1S2
    Canada
    416.720.1790

Focus

Service lines
  • Mobile app development
  • Web development
  • Custom Software Development
Client focus
  • Midmarket ($10M - $1B)
  • Enterprise (>$1B)
  • Small business (<$10M)
Industry focus
  • Advertising & marketing
  • Arts, entertainment & music
  • Business services
Mobile platforms
Mobile focus
Frameworks and CMS
Programming & scripting
Ecommerce systems
Application platform
BI & big data focus
CRM solutions

Portfolio

Key clients: 

Unilever, Xerox, IMG, Yahoo, Harvard Business Review, Front Rush, Euro Car Parts, Mothercare, Flipkart and Velti.

XEROX

Xerox Corporation is a global business process and document management corporation that manufactures and markets many types of color and black-and-white printers, photocopiers, multifunction systems, digital printing presses, and related supplies and services.

We created a HTML5-based app designed for the Apple iPad and Samsung Galaxy Tab tablets. We became Xerox's preferred vendor for future mobile app development projects.

 

Workplayce

Workplayce.com is an internal recognition platform utilized by admins/managers and employees, which enhances internal communication by offering various services.  It is a privately held company that was founded in 2015. We developed an employee engagement web application for them. It offers digital connective services that streamline communication and reward performance to promote an engaging work environment.

 

Premier League TV

IMG Worldwide wanted to build a web application and iPad app for the Premier League, allowing subscribers and members of the Premier League and IMG to view match schedules, review match highlights and stream videos at the same time.Premier League is the organizing body of the Barclays UK Premier League with responsibility for the competition, its Rule Book and the centralized broadcasting and other commercial rights.

We helped with increased reach to the Premier League audience, uninterrupted data flow and a rich user experience.

Read full case study here: https://www.netsolutionsindia.com/casestudies-premier-league-tv

Run To The Beat

The Run to the Beat Half Marathon (powered by Nike+) is an event that took place on 28th October 2012, with additional marathons planned for future dates. The event is sponsored by Nike, which also owns the Run to the Beat website (www.runtothebeat.co.uk). The event website contains information for past and future participants in the marathon. It is intended to be an online platform where information is made publicly available so that photographers, DJs, organizers of charity events, etc. can all come to the same place to access the information. Net Solutions designed the site in responsive HTML to make it easier for visitors to consume content on the varied mobile devices available today. In combination with HTML5, this design choice also makes the site futureproof, to a large extent.

Read full case study here:https://www....

Manalogy

Manalogy is a mobile app that helps manage projects, streamline networking between professionals, and improve peer-to-peer communications. It has been developed for both individual professionals and enterprises, in order to help them organize their work better. This app helps to ease the stress of maintaining separate records for each project, by aggregating them and making them easy to access remotely via mobile.
 

IsaiX - Enterprise Sales Coaching Product

We helped IsaiX, an organisation that helps clients their training and coaching needs by offering unique tools and solutions built on latest technologies, build a coaching and skill assessment solution. The product now helps managers in training, targeting, planning, tracking, evaluating and encouraging employee performance.IsaiX is headquartered in Montreal with offices in Canada, the US, and the UK. It  helps clients in the professional services, government, high-technology, pharmaceutical, and financial services sectors.

Read full case study here:https://www.netsolutionsindia.com/casestudies-coach

Jaypore

Jaypore is an eCommerce startup procuring premium ethnic items created by artists and craftsmen throughout India and selling these to customers within the United States. We helped Jaypore succeed in providing a premium eCommerce experience via a native iPad eCommerce app and Magento website. The user experience of Jaypore’s app was at par with that of apps like Gap, Etsy and Webby Parker.

 

 

EdPlace

EdPlace is devoted to engaging parents in their child's educational progress. Net Solutions developed an iOS platform for them could would make it easy for working parents to assign tasks to their children and review their academic progress, on the go. The major achievement was ensuring that the huge amount of content in the app stayed manageable for the client and even children could use it comfortably, without compromising on its elegance.

Read full case study here: https://www.netsolutionsindia.com/casestudies-edplace

Frontrush

We helped Front Rush LLC, a US-based sports start-up, by building a Sports Customer Relationship Management solution for college and university coaches, making them a leader in Athlete Recruitment software.

The Front Rush app allows college coaches to streamline and simplify their recruiting efforts, even when they are not in front of a computer. The app offers a cross platform experience.

Read full case study here:https://www.netsolutionsindia.com/casestudies-frontrush

Sample Board

Sampleboard is a DIY (do it yourself) software for Interior Designers to create visual design concepts in minutes. Net Solutions helped SampleBoard build SaaS software that got them funded by Google in South Africa.SampleBoard enabled users to source, import and save product items, mood images, fabric swatches, textures, colors, palettes, patterns and create digital mood boards using the interactive drag-and-drop interface.Earlier, softwares like Adobe Photoshop, Corel Draw or Illustrator were there, but there was no software equivalent to Sampleboard which was developed keeping the requirements of interior designers in mind.

Reviews

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Web Dev and AWS Assistance for GWA Group Ltd.

"[I'm impressed by their] ability to quickly adapt and cater to the client’s needs."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
 
August 2016 - Ongoing
Project summary: 

Net Solutions leads all web development, both frontend and backend. They build and maintain several brand sites, internal tools for sales and marketing teams, as well as provide AWS infrastructure services.

The Reviewer
 
1,001-5,000 Employees
 
Australia
Sandeep Babbar
Technology Director, GWA Bathrooms & Kitchens
 
Verified
The Review
Feedback summary: 

Net Solutions is a collaborative, proactive, and accommodating team. They excel at design and project management, and they’ve helped the process run smoothly. Communication is consistent and they're always finding ways to be more efficient, often resulting in heightened innovation.

BACKGROUND

Introduce your business and what you do there.

GWA Group is the biggest and the most trusted company in the building and construction sector of Australia. GWA is Australia’s foremost designer, importer, and distributor of iconic brands and products, servicing and enhancing residential and commercial bathrooms and kitchens across Australia and New Zealand. The product range is distributed under Australian brands including Caroma, Clark, Dorf, Fowler, Stylus, and international brands including Cristina, Schell, EMCO, Virtu, and Sanitron. I work for the digital & technology team and have been with the organization since May 2016.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Net Solutions?

We had an in-house digital team until last year; all web development work was done internally. But, GWA wants to be in the business of designing and manufacturing great products for a consumer; we don’t want to be in the business of building software and digital solutions. So, we wanted to change the operating model of the digital team and bring in more external players.

Reducing the FTE [full-time equivalent] engagement in the digital team by outsourcing resulted in savings which are being repurposed for some innovation work.

SOLUTION

What was the scope of their involvement?

Net Solutions currently manages end-to-end work for all web-related development. We currently have around 12 full-time development resources working on various GWA projects. They maintain 11 Drupal sites and continue rebuilding branded microsites for launch later this year. They also designed and built a specifications tool for the sales team, as well as a competitor monitoring app for the marketing team. The last thing they handle is our AWS infrastructure.

The model keeps on evolving to make sure our needs are met. Net Solutions is very flexible in terms of making changes to the resourcing model. We started with 3 full-time resources and 1 T&M [time and material pricing] resource. Now we have scaled up to 12 full-time resources and around 5 T&M resources. The resources were finalized by the account manager and the project manager working on our account. We are very satisfied with all the resources who have worked on our account.

How did you come to work with Net Solutions?

They participated in an RFP process, along with 5–6 other vendors under consideration.

How much have you invested with Net Solutions?

Ballpark would be around AU$250,000 in last 10 months. [$200,000]

What is the status of this engagement?

We started about August 2016 and the collaboration is ongoing.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

Net Solutions has been very proactive about the solution design. They engage the head of technology, solutions architect, and UX resources to fine tune the solution design for us. The project manager orchestrates the full involvement of different teams to deliver a zero defect solution.

How did Net Solutions perform from a project management standpoint?

Excellent, I am in constant touch with the project manager and the management team. We are constantly exploring ideas on how to make the engagement more effective. A variety of tools are being used to collaborate and manage the project and business analysis aspects.

What did you find most impressive about Net Solutions?

Their ability to quickly adapt and cater to the client’s needs.

Are there any areas Net Solutions could improve?

No.

What tips or recommendations could you share that might increase the likelihood of success with Net Solutions?

I’d recommend outsourcing in order for internal teams to be able to concentrate on their core strengths. It also helps lower operating costs, provides a lower cost of failure, and you don’t have to worry about the internal resources crunch.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    I already have.

Custom iOS Dev for Healthcare Company

"They took a lot of initiative, and worked through all the ambiguities."

Quality: 
4.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
 
Oct. 2016 - Ongoing
Project summary: 

Net Solutions helped develop an online pharmacy .NET platform. They assisted in everything from business analysis to UI, UX, and QA. They also helped with bug fixes and enhancements of an existing iOS app.

The Reviewer
 
1-10 Employees
 
Sydney, Australia
Project Lead
 
Verified
The Review
Feedback summary: 

Net Solutions delivers consistently top-notch code. Their QA process is reliable and the team is proactive in problem-solving. Though they could improve some project management, such as Basecamp interfacing or source-control integration processes, Net Solutions is highly responsive and flexible.

BACKGROUND

Introduce your business and what you do there.

We are a software company dealing in the health and medical space. We offer a couple of solutions, including an online appointment and booking system, and an online check-in system for general practices—doctors and clinics. I am the project lead for the company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Net Solutions?

We have an online pharmacy delivery service, which is the project we’re working on with Net Solutions. We were building the product from ground-up.

SOLUTION

What was the scope of their involvement?

Net Solutions was involved with everything, from business analysis to user experience and user interface design, software development, testing, QA, and so on. Our company was responsible for a part of the work, and Net Solutions handled the rest. The product we were working on was based on the .NET stack.

The product is an online pharmacy delivery system. I can’t disclose too much information about it, since we’re a publicly-listed company, but the product will serve the pharmacy space in Australia.

Net Solutions also worked on another one of our projects, an iOS app for which we needed to make some changes and fixes. It had some bugs, and we needed to improve its interface. I was happy with Net Solutions’ work there.

What is the team dynamic?

Net Solutions assigned around 6 people, including a business analyst, 3 developers, and a project manager who worked part-time on our project.

How did you come to work with Net Solutions?

I liked their previous work, and was looking for an offshore service provider. I compiled a list of 10 companies, mostly based in India, and Net Solutions seemed to be the best one to go with. They had good reviews, and their client list was pretty impressive. One of the main things I considered was whom Net Solutions had worked with previously. Their account manager showcased some of the work they’d done, which was pretty impressive.

How much have you invested with them?

The project was not trivial, sitting well over $100,000.

What is the status of this engagement?

We’ve been working with Net Solutions for about 8 months, since October 2016.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

I’ve been very impressed with Net Solutions’ quality of work. Their UX/UI team is especially good. In certain cases, we couldn’t figure out a solution for fixing something, but Net Solutions did. I have no issues with them in terms of code quality or QA process.

How did Net Solutions perform from a project management standpoint?

We communicated via email and phone, but mostly via Skype voice and text. We also used JIRA to manage the project, which was the other main point of contact. Net Solutions used Basecamp on their end.

What did you find most impressive about them?

I could compare them with other people we’ve worked with, but it wouldn’t be fair, since those are Australian vendors. Net Solutions is the only Indian company I’ve used.

One thing I liked about Net Solutions was their flexibility. Our time zones are off, given that I’m based in the U.S. and they’re in India, but they were responsive. I could pretty much expect a response straight away, no matter when I sent them a message. The account manager there is good, and Net Solutions is proactive in what they do. They helped me out with a few issues in our own environment when we posted the application for testing.

Are there any areas they could improve?

Being an offshore vendor, Net Solutions is good in this space, but the communication would be improved if they were local. Basecamp is not the best tool to use, as it gives very little interactivity with the client, as a forum-like system. This is why we’ve had to move most of our conversations either to Skype or JIRA. The engagement system used by Net Solutions needs to be upgraded.

Secondly, the source-control integrations they have at their end could be improved. Their approach involved Net Solutions building all the code, and checking it into their own source code repository. Every 2-or-so weeks, they would check all that code into our repository. That process needs to be improved a bit.

Do you have any tips for helping clients be more successful with a similar project?

Have your requirements be absolutely clear. This is where Net Solutions helped us out a lot, since our requirements weren’t good at all. They took a lot of initiative, and worked through all the ambiguities. For other people considering this sort of project, the better they document their requirements, the better it will be for everyone involved.

The communication becomes a problem when working with an offshore team. Unclear requirements can potentially stuff up the whole thing.

5.0
Overall Score The next project I offshore will definitely go to Net Solutions.
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 4.0 Quality
    Service & deliverables
    There were a few issues which could have been avoided.
  • 5.0 NPS
    Willing to refer

iOS & Android Prototype Dev for App Startup

"They won’t send me anything without testing it properly."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Oct. 2016 - Ongoing
Project summary: 

Net Solutions handles the cross-platform development of a video-based mobile MVP, allocating 6 stable team members on a fixed-resource basis to conduct iterative work, testing, tweaks, and support.

The Reviewer
 
1-10 Employees
 
Warwickshire, United Kingdom
Founder
 
Verified
The Review
Feedback summary: 

Through Net Solutions’ technical expertise and thorough QA measures, the product stands to succeed after launching on app stores. Their organized project management, attention to detail, and value for money continue to impress. 

BACKGROUND

Introduce your business and what you do there.

I'm the founder of Campus Interactive, which has grown into a different business. I'm working on a new project that takes award ceremony footage—such as graduations, corporate award ceremonies, prize-givings—as well as mass-participation sporting events such as marathons, triathlons, and cycling and allows videographers to clip videos and send individuals their own moment via mobile devices in real-time and share the content on social media.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Net Solutions?

I’ve had lots of different businesses and am now running RupertForsythe.com, which creates bespoke champagne. I originally went to Net Solutions in order to develop an app for that business. At the same time, I had a few other small projects, including my latest venture that started in October 2016.

SOLUTION

What was the scope of their involvement?

Net Solutions built the initial version of my video-clipping service using Xamarin in order to build cross-platform versions concurrently. That decision as based mostly on my budgetary requirements. According to their team, the best approach would have been to build native apps, but Xamarin could still deliver what I needed, especially for an MVP. We’re not commercially ready yet, so I cannot mention specific functionalities.

I met the team in India during the MVP phase, and I’ve continued to work with them from the U.S. via Skype and phone. I worked with a business analyst who had actually lived and studied in the U.K. Cultural differences can create issues in these situations, but having access to someone who could understand my references and cultural terminology was very helpful. In total, I collaborated with around 6 people from Net Solutions. The team has been mostly stable. They operate in a few different ways, and I’ve used their fixed-resource model, which I recommend for long-term projects. Budgets are important for a startup, and this model is cheaper overall. For example, Net Solutions recently quoted me for a project which, with an hourly fee, would have cost around £5,000 [$6,500], but, on a fixed-resource model, it’s only £3,600 [$4,500].

How did you come to work with Net Solutions?

I knew that I didn’t have the budget for a U.K.-based dev team, so I looked at Eastern Europe and India particularly. There is a large spectrum of quality and cost in India, and, like anything else in life, you get what you pay for. Net Solutions is at the upper end of the cost scale, compared to other Indian companies, but a quality goes with this, and they’re still more cost-effective than a U.K.-based team. They seemed like an ideal solution, so I met the team and looked at their work. The fact that I was working with a past client of theirs helped legitimize the commitment.

How much have you invested with Net Solutions?

The cost of their work has been around £100,000 [$129,400]. We have budgeted an additional £50,000 [$64,700] for the next quarter.

What is the status of this engagement?

I started working with Net Solutions in October 2016. The first MVP went live in January 2017, and their involvement is ongoing. 

RESULTS & FEEDBACK

How did Net Solutions perform from a project management standpoint?

The whole process was iterative. We ran single tests and got feedback from them. For our first release, I was given telephone and Skype support from Net Solutions’ side, literally hour-by-hour. We’re an events-based business and need to deal with issues in real-time.

After we came back with our feedback and findings, we made the next round of tweaks and iterations and tested it again in February and April of 2017. As a result, we have written a scope and started work on an editing tool for videographers and are tackling the next wave for the consumer website.

What did you find most impressive about Net Solutions?

I have worked with U.K.-based developers, but they were all small businesses, which cannot provide the same kind of support around an entire project as I’ve gotten with a company like Net Solutions. However, they’re not as quick as using 1–2 people to hammer code out instantly. Net Solutions’ work may not be instantaneous, but they ensure a thorough QA process. They won’t send me anything without testing it properly.

It may not be a unique feature, but having hotel rooms on-site in India is worth mentioning. I know that many organizations have a U.K. base, and Net Solutions has a great London-based digital strategist. Their CEO, Sameer, has been in London quite often as well, and I’ve met him a couple of times in order to explain the project and get his feedback. Meeting regularly with the dev team is not a vital requirement anymore, but it was a part of the initial process for cementing the relationship, allowing me to form relationships. We’ve established a connection, and I know that Net Solutions’ team is not treating the work as just another project. They recognize what’s important to me. I also know that, when I’m working with them, if something’s not quite right, there’s a reasonable explanation. Even in this world of technology, it’s still about people, and Net Solutions is very good in this area.

Are there any areas Net Solutions could improve?

Not being able to turn on a dime can become frustrating at times, but I know why that's not possible for them. We’ve also had occasional language and interpretation issues, particularly in writing, but this is to be expected.

What tips or recommendations could you share that might increase the likelihood of success with Net Solutions?

Anyone looking to conduct this type of project should jump on a plane and visit Net Solutions’ team face-to-face. That’s the best way to build a relationship in the long-term.  

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They’re close to perfect.
  • 5.0 Cost
    Value / within estimates
    We’re getting a good value.
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    I have already referred them to lots of people.

Platform Enhancement & iOS Dev for Ed Tech Startup

"[W]e have a lot of confidence in their team."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
 
May 2014 - Ongoing
Project summary: 

Net Solutions created an at-home educational iOS app by reinventing the existing web-based platform as a mobile product. They now manage all development tasks across core feature rebuilds. 

The Reviewer
 
1-10 Employees
 
London, United Kingdom
Founder
 
Verified
The Review
Feedback summary: 

Thanks to Net Solutions’ technical expertise, product satisfaction prompted 100% business growth each year. Lifetime customer value has risen by 40% since 2016. The team’s effective project management, accurate timing and pricing estimates, and problem-solving approach continue to drive success.  

BACKGROUND

Introduce your business and what you do there.

We equip parents in the UK to help their kids with schoolwork. We offer a variety of resources that assist students from 5 to 16 years old. We focus on the home environment and support both home educators as well as customers who are tutoring their kids for exams or academic challenges. I’m the founder of the company. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Net Solutions?

We were working with a previous outsource development company and wanted to switch to get more professionalism within our business. 

SOLUTION

What was the scope of their involvement?

We hired Net Solutions initially to develop our iOS app. Another supplier handled all of our technical development. We used this project as a way to test them to see if we had enough confidence to switch providers. They did a fantastic job, which prompted us to move all of our development work to them. The work is all web-based, and Net Solutions took over our PHP LAMP development.

How many resources have been assigned to your project?

We have 3 developers working on the project at a time—2 dedicated PHP developers and a part-time iOS developer. We have a project manager and product owner as well. Some people on the team have been the same since the beginning, and others have changed. The project manager switched during our partnership. That was an unexpected change, but the process went smoothly. The turnover of staff is lower than I’d expect from a small team over a couple of years.

Are there key features that are included in your app?

The iOS app is fully functional. It’s an all-encompassing product. Net solutions did a deep dive into the overall functionality and recreated it as a mobile platform, which was challenging to do. Net Solutions successfully executed our goal.

They also did a complete relaunch of the payment and subscription system. We’re a subscription business linked to the overall product. Managing subscriptions is a technically challenging proposition, so they actually rebuilt all of that for us.

Now, they’re rebuilding a lot of the existing core features that were built in the paired down version. It’s about 5 years old, and certain elements have to be completely redeveloped. Net Solutions is managing that process effectively, and I’ve been impressed with their approach.  

How did you come to work with Net Solutions?

We had a long process with clear objectives. Their professionalism and clarity really stood out. They answered our questions properly. The onboarding process was very strong, which gave us the confidence to go ahead with them.

How much have you invested with Net Solutions?

We spent £40,000 [$51,400] on the iOS app and £80,000 [$102,800] per year.

What is the status of this engagement?

We started working together over 2 years ago. Earlier in the year, we did a review of where we’re doing strategically with our development and decided to continue investing with Net Solutions. 

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or impact of the engagement?

As a business, we’ve grown 100% each year since we started. The key metric we look at is the lifetime value of the customer, which is influenced by how successful the product is for them. That’s grown by 40% in the last year. We attribute a lot of that to product development as well as the content. Growth is driven by people spending more on our platform and staying on the platform longer. That’s linked to product satisfaction.

The feedback internally has been positive, and we have a lot of confidence in their team. We’re driving them quite hard as a supplier and make sure they deliver what we want. We try to be a good customer. We understand the limitations of the outsource model. Because of that, we get a lot out of the relationship. We’re generally very satisfied with the work they produce.

How did Net Solutions perform from a project management standpoint?

We use Slack and JIRA for communication and task management. Several members of our team have met their team periodically to invest in the relationship.

What did you find most impressive about Net Solutions?

They are the right fit for us culturally. They’re eager to deliver good products, which paves the way for business success. From my perspective, the owner runs the company extremely well. That gives us a lot of confidence in terms of investing with them going forward.

Are there any areas Net Solutions could improve?

There are always better ways to communicate. Any issues we’ve had have been because of a breakdown in communication. They’ve definitely gotten better at assessing upfront.

What tips or recommendations could you share that might increase the likelihood of success with Net Solutions?

Understand who you’re employing and what their limitations are. Don’t try to fit them into a certain box of your expectations. There’s only so much molding you can do. Once you understand that, you can fill any gaps. I think this is important for anyone working on an outsource basis. 

5.0
Overall Score Nothing is perfect. There are issues, but they’re handled exceptionally well.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They’re proficient with estimations and responsive to issues.
  • 5.0 Cost
    Value / within estimates
    They’re good value compared to many other options. They don’t compromise service or delivery.
  • 5.0 Quality
    Service & deliverables
    The product speaks for itself.
  • 5.0 NPS
    Willing to refer

PHP Development and Testing for Website Security Firm

"All of the time we spent finding them was completely worthwhile."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Mar. 2014 - Ongoing
Project summary: 

Net Solutions conducts software development and testing in an outsourced engagement, delivering functional packages for a security product. A single Android resource also supports rapid scaling. 

The Reviewer
 
1-10 Employees
 
Scotland
Co-founder, Website Security Firm
 
Verified
The Review
Feedback summary: 

The high-quality components created by Net Solutions demonstrated immediate and precise functionality, requiring no major fixes or tweaks. Their proactive workflow, constant accessibility, and reasonable price point contribute to outstanding results.

BACKGROUND

Introduce your business and what you do there.

I’m the co-founder and managing director of a website security platform. The product is an anti-virus for websites. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Net Solutions?

I hired Net Solutions because we needed PHP development. We had a choice of hiring someone on staff or outsourcing overseas. The issue with employing overseas is that 99.9% of the time, outsourcing ends badly. It’s a bad model, but it is cheap. The issue with employing someone in-house is that it’s very expensive. Both the staff member’s salary and UK taxation are extremely high.

We’ve never been successful with another company before outside of the UK. But, we had a fantastic experience with Net Solutions. We were able to benefit from their expertise, which met our needs perfectly. 

SOLUTION

What was the scope of their involvement?

Net Solutions has done PHP work and testing, and they provided an Android developer who has joined our team. The delivery of all of their efforts has been perfect because they have monitors who audit the work before it comes to us. We have an account manager who’s the intermediary between us and the developers. She’s fantastic.

How did you come to work with Net Solutions?

We were trying to find new developers overseas because the previous company from India we were working with was a disaster. We spent a week looking at Clutch and calling different companies. We conducted an intense interview process with our top choices to find out how they worked. Overseas firms tend to claim they can do everything. We came across 2 companies that we thought were great. One was overpriced and turned out to be unreliable. The other company was Net Solutions. At the time, they were too busy to work with us because they’re clearly in high demand. For a later project, we managed to partner with them. The delivery was exactly what we expected. All of the time we spent finding them was completely worthwhile.

How much have you invested with Net Solutions?

We have spent $75,000 each year, on average.

What is the status of this engagement?

We started working with them in March of 2014.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or impact of the engagement?

We needed a PHP developer fast, and they were able to provide that. The work they delivered was almost exact in its quality. Nearly every software package has pieces that need to be corrected, but what Net Solutions provided was fantastic. We were able to take the system they delivered and start using it right away.

How did Net Solutions perform from a project management standpoint?

The developer was part of our team and could log in and speak to us as if we were in the office together. Their English level was impeccable. They delivered ahead of schedule. In terms of communication, if I message them, they get back to me in under 5 minutes, even though they are hours ahead of us. Even if I contact them in the middle of the night, they’ll wake up and work with me. They are a fantastic company.

What did you find most impressive about Net Solutions?

I’m very happy with their team. They allowed us to scale when we needed to quickly. When we wanted an Android developer, they provided the right person immediately.

Are there any areas Net Solutions could improve?

I can’t think of anything. 

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They delivered early.
  • 5.0 Cost
    Value / within estimates
    We had a fixed monthly price for our resource.
  • 5.0 Quality
    Service & deliverables
    We were able to put the software right into our system. With other agencies, errors happen and need to be fixed, but this was a finished piece.
  • 5.0 NPS
    Willing to refer
    I have already recommended them.

Unfinished Android Dev for Transportation Provider

"They've been very accommodating in terms of adapting to my style of communication."

Quality: 
4.0
Schedule: 
4.0
Cost: 
4.0
Willing to refer: 
4.0
The Project
 
Confidential
 
Jan. 2017 - Ongoing
Project summary: 

Net Solutions is building a custom Android app meant to help common carriers better manage their equipment. The solution integrates several paper-based tasks into one unified platform.

The Reviewer
 
51-200 Employees
 
Brampton, Ontario
Lance Norman
Partner & EVP, APPS Transport
 
Verified
The Review
Feedback summary: 

Net Solutions successfully interpreted non-technical specifications and developed a functional app. The project team demonstrates great versatility and reliability at a competitive price. 

BACKGROUND

Introduce your business and what you do there.

We’re a full-service common carrier transportation company in Canada doing less-than-truckload and truckload cargo. I am one of the partners and executive VP.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Net Solutions?

We wanted to create a radio-based Android application that would manage the equipment (trailers and tractors) in our yard. We needed an app for our drivers who have that hardware.

SOLUTION

What was the scope of their involvement?

The objective of the solution was to reduce costs, increase visibility, and allow multiple users to have the same view of what everybody was doing. Prior to this app, we used a combination of things. The app’s role was to gather a bunch of semi-to-100% manual tasks that were performed by a number of different people without any visibility in between those groups. One person with a clipboard would have one function, somebody with a spreadsheet would have another function, and then everybody was communicating with radio. Everybody—the truck drivers, security guard, and the dock people—would have a radio and that's the way they would communicate with each other. But they would keep their records, either in their head, on a piece of paper, in a spreadsheet, or in part of our transportation management system. That was bursting with inefficiency.

We’ve gone through the wireframes, and right now they're working on the screen designs. The storyboards and what the app is going to do has been settled. We're almost ready to test. We just don’t have a beta version that we're using right now.

There's a lot of names on the interface that I log into; I'm an email kind of guy. I think at least half a dozen people are working on the app. The number of points of contact has varied from time to time. There's Michael Desjardins [Digital Transformation Specialist, Net Solutions], overseeing the whole thing. But depending on where we're at in terms of the project, I interact with two or three people on a day-to-day basis.

How did you come to work with Net Solutions?

I have done some work with tech solutions in the past but was not 100% satisfied with the result. We made a change this time around. I did some research and found Net Solutions. We did some due diligence and checked out three companies, including Net Solutions: one did not respond, and another one wanted to do something else (which was probably much more efficient). But for an old dude like me, I like the face-to-face; I got a better feeling from Net Solutions as I was able to talk to them face-to-face in a meeting.

What is the status of this engagement?

We've been at this now for the better part of three months now (February 2017). This is the only app that they’ve done for us.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

Compared to people I worked with before, it might be an apples-to-oranges comparison: we had done custom software in the past and Net Solutions built an independent app. It might be a bit unfair to compare, but these guys have been great in my opinion.

How did Net Solutions perform from a project management standpoint?

I have not encountered any problems. If there is a problem in communication, it's usually me because I like face-to-face, phone calls, or emails, as opposed to Skype. They've been very accommodating in terms of adapting to my style of communication.

What did you find most impressive about Net Solutions?

I don't think that I'm experienced enough to really offer an opinion on that, other than to say that, from my limited experience, they've been really good. I can send them bits of paper, spreadsheets, and Word documents about what I want. They interpret that and then explain how they've gotten from what I've told them that I want to what it looks like in their world. That's been great. This is the first app we have ever worked on, so I wouldn't know if they're fantastic or mediocre at their job, other than the fact that my experience has been good.

Are there any areas Net Solutions could improve?

No.

4.0
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
    in terms of timelines of when they told me they were going to have things done and everything else like that, that's always been it. If there's anybody pressuring, it's usually them pressuring me to respond or for information to keep on track.
  • 4.0 Cost
    Value / within estimates
    he number for the budget is just at, or a little bit above, what we wanted to spend. But again, I'm not a great judge of what that should or should not cost. We had to go a little bit over our budget.
  • 4.0 Quality
    Service & deliverables
    I've been pleased with the quality of the work so far. If there's been any frustration, it's probably them with me, but they've gone back and done a lot of rework to accommodate what I want, which may not have been very clear in the beginning.
  • 4.0 NPS
    Willing to refer
    Yes, I would. Thus far, without a working product in my hands, my experience has been good and have no problem recommending them.

Ongoing Flagship Product Dev for Business Services Firm

"They live and breathe by our outputs ... I never thought a partner would be able to do that."

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
Confidential
 
2007 - Ongoing
Project summary: 

Net Solutions supplies developers who help an internal team mitigate project overflow. The main efforts involve building web apps using HTML5 and an iOS counterpart. 

The Reviewer
 
11-50 Employees
 
Montreal, Canada
Daniel Wolfe
Director, IsaiX Technologies
 
Verified
The Review
Feedback summary: 

The developers at Net Solutions excel at taking ownership and adapting to new work cultures. Their expertise in project management and communication increases productivity. 

BACKGROUND

Introduce your business and what you do there.

We have a couple products. We’re a training and consulting business. We do a lot of traditional training with sales forces at banks and pharmaceutical companies, and we develop a lot of proprietary off-the-shelf and custom technology solutions for our customers.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Net Solutions?

Net Solutions allowed us to really scale up our development capabilities in terms of bandwidth and expertise and quality. They help us build primarily online applications for our customers, the tools that are being used by hundreds of thousands of sales reps around North America. They’re basically an external resource that works with our developers. Recently, they’ve started their first autonomous project with us; they’re the only resource on that project, and they’re providing the project lead as well.

SOLUTION

What was the scope of their involvement?

This project that they’re heading is an HTML5 web app as well as a native iOS app. It’s a coaching application, so some of the features are synchronizing between the mobile and web, uploading documents to be stored in the cloud, and keeping a database to keep tabs on all searching activity that’s happening at a company so that a manager or a coach can see when the last time some sales rep was coached and then correlate the amount of coaching and the notes and interactions with that rep’s performance. It’s really an enterprise solution for sales teams, but service teams as well. This is a product that we’ve been working on with them for a while. It started as a brand new product and it’s living, so we keep getting new projects going with them. This new project is further enhancements to a tool that is not new but is something that they created for us.

During larger sprints, we’ve had upwards of 20–22 guys working on it. Probably a little more than half of them have been in Montreal or Toronto, and then they also have guys in India when we need to scale up real quick and get some more resource. We can use their partners or their resources in India as well, which is great for us. For all those resources, we had a hand in picking them. We saw their CVs. Our product designer is a guy by the name of Brian Wilcox, who’s actually in Montreal, and we got to meet him in person, which is great. Our sales guys, Ranjit and Michael, they’re in Toronto and they facilitate meetings as well with some of these guys so we can look at CVs and meet them on the phone. Communication was huge for us.

There's another project they’re working that I don’t want to be publicized. It’s a large video platform that they’ve built from scratch for us, leveraging existing technologies like Amazon technologies with AWS and things like that. That’s a very significant project and it will hopefully be our flagship in the coming months.

How did you come to work with Net Solutions?

We were looking for an offshore development partner. We got really excited about paying a lot less for guys in the Philippines or India or China or Romania or anywhere, really, and so we ended up putting together a list of about 30 companies that we were going to contact and interview. We ended up shortlisting that to 15 and then down to three different companies, all of whom we awarded a small proof-of-concept type of project. We chose Net Solutions because of their feet-on-the-ground, close-to-home, local people who understand our culture. Also, the product they put out of the proof of concept was the best by far. Their communication was excellent; their methodologies and processes for getting these project done were the best. It was really just a no-brainer for us. They weren’t the cheapest because they’re dual-shore, but it made the most sense for us.

What is the status of this engagement?

I think we started in 2007, but I could be wrong. It’s ongoing.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

We’ve increased annual recurring revenue by about $600,000 since we’ve started working with them. We have lowered churn rate by about 25-30% on some of our Software-as-a-Service offerings. We’ve lowered churn rates. We’ve increased productivity.

I could tell you one of the reasons we decided to give them autonomy on some projects. When we were managing projects before, a client would come to us and say, “Hey, I want to modify XYZ.” We’d go back to the client with a six- to eight-month project scope and then they would say “No thanks; we just want to look elsewhere or stick with what we have.” So one time when this happened, we decided to involve Net Solutions, and it was the exact same scope with an eight-week turnaround. We won that deal and it was much more profitable for us, as well. The profit margins were a lot bigger.

This is the third project that we’ve given the complete autonomy on, but this is the first real big one.

How did Net Solutions perform from a project management standpoint?

For all our projects, we use Basecamp as a project management platform, but we also use JIRA and Mantis for bug tracking and task tracking. We’ve used Aha.io for sprint planning. Most of the time, they recommend tools and then we take a look and we do it. They’ve influenced a lot of our internal project management and communication as well based on their recommendations.

They’ve also handled turnover issues really well. They provide shadow positions or shadow resources for all of our key positions so that if there is turnover, they have someone who has been able to soak in all the knowledge and can take over without any major hiccups. All the main guys, all the leaders and senior guys, they’ve been around since Day 1. They do a good job with their employees. I’ve actually been to their office in India in addition to their operations in Montreal and Toronto. It’s like a mini Google campus, so I don’t think their employees are ever going to want to leave. So the team that we do have, since they’ve been with us for so long, they have incomparable productivity.

What did you find most impressive about Net Solutions?

Their ability to integrate into our culture, take ownership of products, and invest in our products like we have. They live and breathe by our outputs, just like we do. I never thought that a partner company would be able to do that, but they’ve really become partners to us. They’re not vendors; they’re partners. It’s a hugely valuable relationship to us. We would be in big trouble if we lost them, that’s for sure.

Are there any areas Net Solutions could improve?

It would be counterintuitive for them, but if they had more senior architects, the super high-end software architects in Montreal or Toronto that would be great. Most of their highest-level architects are in India, and that’s where the best minds are, arguably. But I guess if they were in Montreal, it wouldn’t be affordable for us to hire them. As I’m saying this, I’m realizing it wouldn’t work. They have great soldiers on the ground here that do excellent work, but oftentimes some of the bigger resources are in India.

What tips or recommendations could you share that might increase the likelihood of success with Net Solutions?

I’d say really engage Net Solutions in your decision process for the engagement model. By that I mean if you want to do dedicated resources or if you want to do it on a per-project basis, really compare and contrast the two. Figure out what works best for you. Make sure that you include more than just yourself or the project leader in communicating with Net Solutions. Make sure the teams are fully integrated. Make sure everybody there knows everybody from your office. That’s the most important thing.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
    I don’t know if there’s anyone out there who’s as good as them who’s cheaper, but I’m sure it’s entirely possible. I just wouldn’t have the comfort level with anyone else that I do with these guys.
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

iOS & Android App Dev for Undisclosed B2C App Startup

"I saw that they were really serious about it. They really went out of their way, and it showed."

Quality: 
4.5
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Feb. 2017 - Ongoing
Project summary: 

Net Solutions is designing and developing an iOS and Android app to filter local restaurants based on their diet-friendly offerings. They're currently refining the UI/UX.

The Reviewer
 
1-10 Employees
 
Toronto, Canada
Founder, Undisclosed Startup
 
Verified
The Review
Feedback summary: 

Net Solutions pays careful attention to the UI/UX. The assigned resources are capable, punctual and reliable. Opportunities to go above and beyond are rarely missed, which is rare to find.

BACKGROUND

Introduce your business and what you do there.

I’m the founder and CEO of a startup making a mobile application to fix a problem in the fitness and restaurant industry. When you go inside a restaurant, you have a menu. Instead of having a menu imposed on you, I'm flipping this backward—you impose what you want, and then the results come out based on that. Let's say you want to eat a thousand calories and you want the food to be vegetarian and gluten-free. It takes that all into consideration, along with how many kilometers you're willing to travel. From all of that, you will have your results populated based on your information.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Net Solutions?

When people are dieting, they usually have a problem tracking their caloric intake when they go out to eat at restaurants. I'm touching a bit on this area to fix that problem and make the information readily available. However, I'm not an expert in software development, so that's where Net Solutions came into play.

SOLUTION

What was the scope of their involvement?

We're still at the early stages of development. We're completing the UI/UX designs and how the features should flow right now. The mobile app is going to be for both iOS and Android. I’m in contact most of the time with six people. I think the team is bigger (about 10–12 people), but I don't see the developers in the back because we haven't started that phase yet. We're progressing slowly but gradually every day.

How did you come to work with Net Solutions?

I originally considered two other suppliers, but what I like with Net Solutions is their commitment. For example, I had the idea already written the documentation of the app and how I wanted it to function. They came back with the resources they could provide, and that’s something the two other companies didn’t do. Net Solutions came back with a detailed breakdown of the app and a sample of how they envision the UI and UX. I saw that they were really serious about it. They really went out of their way, and it showed.

How much have you invested with Net Solutions?

There are going to be two costs. So far, we've spent $40,000 since the startup. We're working with the MVP, and we'll see from there. If everything goes well and according to plan, there's another $40,000 to follow as well.

What is the status of this engagement?

The process of selecting New Solutions—paperwork, meetings, and consulting with my team—took six weeks starting in October 2016. We started working together in February 2017. We’re expecting to launch in the third or fourth week of June 2017.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

The delays were on my side: I'd find something I wanted to be changed. They were flexible enough to do it, and that delayed it by a day, but that was on me. They always delivered on time and were very punctual.

How did Net Solutions perform from a project management standpoint?

They are a very transparent team. For example, I had something I wanted to be changed and contacted them through Skype. They have two teams with one in India. When it’s late at night for me, I can ask a question and they answer quickly. When things need to be approved, Basecamp is usually where these formal things happen. But in terms of communication and transparency, they're very good at that.

What did you find most impressive about Net Solutions?

The main thing is they care. That's the most important thing for a client. They go beyond the standard. They go out of their way and bring alternatives. If I don't like something, they don't mind. They go back and work on it, and then the next day, they come back with the revised work. The relationship is really good right now, and that is really important in a big project like that, especially in a startup. We haven’t experienced any unexpected turnover in their team that impacted progress. Communication, their team, and the process as a whole are great.

5.0
Overall Score Even though the project is a third completed, I confident with rating them a 5.
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
    I’m a firm believer that you pay what you get for. So far, I’m very happy with the results.
  • 4.5 Quality
    Service & deliverables
    Amazing work.
  • 5.0 NPS
    Willing to refer

Ongoing Dev Engagement for Legal Staffing Firm

"They are fluent in English and easy to communicate with."

Quality: 
4.0
Schedule: 
3.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Mar. 2012 - Ongoing
Project summary: 

Net Solutions first developed a custom CRM, then redesigned the front-end of an existing website, and eventually implemented several internal user portals for sharing/collaboration purposes. 

The Reviewer
 
11-50 Employees
 
New York Metro Area
Founder & CEO
 
Verified
The Review
Feedback summary: 

Highlights include a clear commitment to quality assurance and project managers fluent in English. However, attention to detail was one area for possible improvement. 

BACKGROUND

Introduce your business and what you do there.

We are an online legal recruiting agency working with headhunters throughout the US. We find attorneys for the 200 largest firms in the country as well as for in-house legal departments of Fortune 500 companies. Our company is based in New York and Washington, DC. I am the founder and chief executive officer of the company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Net Solutions?

Our company is entirely virtual. While we do have physical locations in New York and Washington, DC, we have remote operations all over the country, particularly in California, Texas, and the Midwest. Given the way we do business, we needed a bespoke CRM and internal information management system. 

SOLUTION

What was the scope of their involvement?

At first, we worked with Net Solutions strictly for the technical aspects of our system. They designed and implemented our CRM. Since then, we've used Net Solutions for the front-end design of our website, as well as for the portals used by our clients. As our company grew, we've worked with Net Solutions regularly in order to update our systems and make changes.

I don't know how many developers were assigned to our work; the range was 10–20 people. The interactions with Net Solutions have been primarily with lead developers and project managers. 

How did you come to work with Net Solutions?

We performed an exhaustive search for companies in India and elsewhere. We sent our requirements to developers domestically and overseas. Net Solutions came back with an exhaustive proposal which was much more detail-oriented than others.

How much have you invested with Net Solutions?

Over the last 5 years, the cost of Net Solutions' services has been over $100,000.

What is the status of this engagement?

We started working with Net Solutions in March 2012.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

What Net Solutions has built represents the crust of our entire company. We've been around for 5 years and have grown exponentially, both in terms of revenue and team. All of that is due to the infrastructure built by Net Solutions. While we didn't use Net Solutions for design initially, we have started doing this. As a result, we have received a lot of positive feedback from users regarding the interface and general look of our tools.

Another example of their impact was earlier in 2016 when we doubled our team. As we started growing, we began having issues with speed. Net Solutions was able to come in and helped us scale and become productive.

How did Net Solutions perform from a project management standpoint?

It's kind of a mixed bag. The first iterations will always come in within the deadline, but bugs and fixes can push the schedule back. For the most part, we communicate using Basecamp and Skype with Net Solutions.

What did you find most impressive about Net Solutions?

For a company not based in the US, Net Solutions' project managers have been great to work with. They are fluent in English and easy to communicate with. Net Solutions' commitment to fixing bugs is good. Since they're intimately familiar with what they've built for us, nothing requires extensive explanations or effort.

Are there any areas Net Solutions could improve?

Attention to detail could be improved, particularly with regards to copy. On the technical side, Net Solutions has been great, but we've often needed to fix basic language errors on our site. This could be because the developers may not be as fluent in English as the project managers.

4.0
Overall Score
  • 3.0 Scheduling
    ON TIME / DEADLINES
    Because Net Solutions is on the other side of the planet, scheduling can become difficult. There is a 12-hour delay in responding to emails, but I don't know what could be done in this regard.
  • 5.0 Cost
    Value / within estimates
    We've compared what we've gotten from Net Solutions to domestic services and there is tremendous value.
  • 4.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    I have recommended Net Solutions to several people.

Platform Development for Business Services Startup

"[They were] a true business partner, open to giving us suggestions and helping us improve our product."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Aug. 2015 - Ongoing
Project summary: 

Net Solutions developed a web-based employee engagement platform and integrated it with multiple 3rd party platforms. Their involvement remains ongoing.

The Reviewer
 
1-10 Employees
 
Fresno, California
Founder & CEO
 
Verified
The Review
Feedback summary: 

Strengths include dedication to project success, exceptional responsiveness, and their proactive involvement resolving challenging situations. 

BACKGROUND

Introduce your business and what you do there.

We are a startup allowing companies to engage with and recognize associates through an enterprise solution. I am the founder of the company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Net Solutions?

Net Solutions is helping us develop our employee engagement platform.

SOLUTION

What was the scope of their involvement?

Net Solutions has engaged in the full cycle of production, including design and technical components. Recognition, announcements, and leader boards are some of the core features of our platform. Another of its components will be integration with social media, for sharing content. We also plan to integrate it with various HRIS [human resource information systems] platforms, given that we have a B2B [business-to-business] model and importing schedules and other data will be important.

We've always had one project lead. There was a change during the process, but it was handled professionally, and the new person was knowledgeable about our goals and position. The number of resources used from Net Solutions's team changed depending on what we needed to roll out, ranging from 3 to 5.

How did you come to work with Net Solutions?

My business partner at the time had a friend who had utilized Net Solutions and said some good things about them and the product that they delivered. I chose Net Solutions based on that recommendation.

How much have you invested with Net Solutions?

The cost of Net Solutions's services has been around $65,000.

What is the status of this engagement?

We started working with Net Solutions 1 year ago [in 2015]. There was a pause in our work due to unrelated delays, but Net Solutions was ready to pick up the project again when we needed it.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

We haven't performed formalized tests, but some of our friends have tested the MVP [minimum viable product]. In the beginning, the company was only made up of my business partner and me. I'm an HR director and don't have IT [information technology] knowledge, but I had some ideas of what I wanted to do. I have to give Net Solutions 100 percent credit for taking those ideas and strategies, putting them on paper and making them come to fruition. The culture of our organization is pivotal to not only our business but to me personally. Making people understand our brand through design elements was crucial. Net Solutions nailed designs from the second round, after only a few discussions.

From the very beginning, we treated Net Solutions like a business partner and involved them in decision making and feedback. The process was collaborative, and Net Solutions knocked it out of the part in terms of design.

We demoed the product with the company for which I currently serve as an HR director and hit the mark with all executives. They all loved the software's user-friendliness and ability to target millennials.

How did Net Solutions perform from a project management standpoint?

Net Solutions delivered 100 percent on time. We used Basecamp, as well as StoriesOnBoard, in order to capture stories and wireframes.

What did you find most impressive about Net Solutions?

I haven't worked with other companies, so it's a little hard to say, but I felt that Net Solutions was a true business partner, open to giving us suggestions and helping us improve our product. I will be forever grateful for this. Net Solutions was just as excited about the product as ourselves, and their team was saddened when we paused the project.

Are there any areas Net Solutions could improve?

Net Solutions could have better explained what was going to be built and for what cost. We were to blame for this as well, given that we had an agile approach, and simply went with the flow. As we pivoted the development, the costs increased more than expected. Other than this, there was nothing more that Net Solutions could have done.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    I've already done it.