What evidence can you share that demonstrates the impact of the engagement?
The team at NeoCoast takes their work seriously. From a technology background perspective, the team was a great fit. They also had great frontend skills. I really appreciate their quality of work.
Some agencies just do work to make money, and others do work because they care about their craft. NeoCoast falls in the latter group. There were times where they would catch bugs or make suggestions that were clearly done because they care about what they’re building.
I’ve heard of horror stories from offshore and other agencies where the teams just build the spec, and they don’t care about the rest. What’s great about NeoCoast is that they do care. They’re very communicative and collaborative, willing to work with our team.
They’re dedicated to delivering a quality piece of work. There’s always testing and bug fixing, but Lucas is always good about fixing them. When he needed things from our head of engineering, he was able to work with him to make it easier for everyone involved. They’re definitely somebody we plan to work with again in the future.
How did NeoCoast perform from a project management standpoint?
They’re very hands-on. We used Trello for tracking. We also have a shared channel in Slack, which has been a gamechanger. They’re always responsive. I’ve been really impressed with how much easier Slack has made things across the board for any type of discussion. We also used Zoom for calls.
What did you find most impressive about them?
They’re actually invested in the work that they do. The team cares about the quality of their work and want to do things in the right and effective way.
Are there any areas they could improve?
Not really. If anything came up, we were able to work through it quickly. They were good at communicating. We’re sad to not be working with them right now. When there’s a project that makes sense, we’ll come back to them right away.
Do you have any advice for potential customers?
NeoCoast doesn’t have design in-house, so make sure you have designs you like and can make the mockups. They’ll do a much better job when that’s available. Attend the meetings that they want to have. Treat them like you value those meetings. I’ve heard from them that some clients aren’t good about showing up, even though you get a lot of value out of them. Take that time because they’re willing to do good work with you if there’s an effort put in.