Neat Production Studio

BACKGROUND

Please describe your company and your position there.

I'm the Business Development Director for an Outsourced Contact Centre agency. We provide outsourced, multilingual Customer Experience and Sales solutions.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Neat Production, and what were your goals??

Video production for new business and marketing. Goals include: Creative direction for client pitch videos Create a library of video footage for brand awareness and lead generation including: Client Testimonial videos Client Case Study videos Employee Interviews Culture and DE&I events such as Pride, IWD, Company Events

SOLUTION

How did you select this vendor and what were the deciding factors?

Andrejs at Neat Production historically worked for our business and when he took the brave decision to set up his business, we were delighted to have the opportunity to partner with him. He had previously worked on video content as an employee of our business and had create high quality content for client presentations. We have partnered with Neat for our 7 years and our key deciding factors for our continued partnership are:

• High quality content
• Understands our business
• Flexibility and availability to support both local and international projects
• Always friendly and can-do attitude, providing creative recommendations to help bring our brief and vision to life
• True partnership approach

Describe the project in detail and walk through their service package, including any calling tools used.

Video production services Retainer package over a 12 month period Both short and long form videos used for internal and external channels including: pitch presentations, social channels of Youtube, Facebook, LinkedIn, website

Who did you work with and what was the feedback process like?

We work directly with the owner, Andrejs and he brings freelance support on board as and where needed to cater for our projects. Feedback is given in a live environment and Andrejs involves our team following the first cut so we can agree together on key things such as scenes and footage, music, length, script and text overla.y

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the service?

Neat Production have supported the launch of x2 new site videos which included 1000 team members, our end clients and 20 press members in attendance. For one new office launch, the video content was utillised in national press outlets. They have worked with us on multiple (20+) pitch videos and helped us secure 5 new clients with interactive virtual tours and or team engagement videos to help us bring our proposition to life.

Neat, most recently, have managed the production of client testimonial videos, including over 30 hours of video footage with one such client. This has been a great help as a lead generation tool.

Describe their project management style, including communication tools and timeliness.

We have an annual contract with Neat Production and meet regularly through F2F, WhatsApp, video conference. Whatsapp is the preferred communication channel as it allows for immediate response. Briefings conducted over email.

What did you find most impressive or unique about this company?

We are impressed by their ability to ideate and brainstorm creative ideas and direction for videos. Flexibility and availability when it comes to shooting video footage, especially for new client pitch requirements. True partnership approach, Andrejs feels like an extended member of the CPM Team and knows our business and how to capture this on screen :)

Are there any areas for improvement or something they could have done differently?

Potentially incorporate project management tooling for strategic projects e.g. Slack to support us working on monthly calendar planning.

BACKGROUND

Please describe your company and your position there.

I'm leading Business Development at Aily Labs, a SaaS Software Developer

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Neat Production, and what were your goals?

We had a co-creation workshop with one of our partners and we wanted to use a video to capture the day and create an innovative summary. We had very tight deadlines and lots of changes in our plans until the last minute.

SOLUTION

How did you select this vendor and what were the deciding factors?

We screened several vendors in Barcelona for qualifications and choose Neat in the end as their qualifications were strong but also they matched the vibe of our company

Describe the video(s) and the process in detail, including the project steps and all stages of production.

We filmed the whole day and started editing in real time to create first a teaser video and then in the end a summary video of the day

Who did you work with and what was the feedback process like?

For Neat it was Andrejs we worked with and we had very short feedback cycles via email or WhatsApp

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We created a video we were very happy with and our partner also found very inspiring

Describe their project management style, including communication tools and timeliness.

Very short turnaround timelines, communicated via email of WhatsApp. At the beginning with phone calls and Teams Meetings

What did you find most impressive or unique about this company?

They were very responsive, collaborative, and solution-oriented to ensure the customer's satisfaction.

Are there any areas for improvement or something they could have done differently?

There were a few times we talked past each other but we were able to resolve this quickly

BACKGROUND

Please describe your company and your position there.

Spartan Capital Intelligence is a FinTech startup utilizing AI and advanced analytics for international financial data reporting and market investment opportunities. I am a cofounder and the COO of this business.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Neat Production?

Neat Production was hired to create two videos for our business to:

1. Introduce the people/culture
2. Summarize our technology and the current stage of development

What were your goals for this project?

Create a professional level and technologically advanced set of videos to introduce our business to be used for our website and be distributed to investors.

SOLUTION

How did you select Neat Production?

Our business is headquartered in the US, but we have a base of operations in Barcelona (where most of the human capital is located), which is what caused us to search for videographer talent there. I was charged to lead this effort.

We had a short deadline to get videos out to some interested investors, which caused me to initially look to freelance workers through some third party sites.

While conducting this search I decided to also search the options of professional shops in the area. I was drawn to Neat Production by the local aspect, and I was very interested after viewing their website and seeing some of their previous work, and I was convinced they were the best option for us upon meeting Andrejs in person.

We had a very collaborative chat, where Andrejs was able to answer my questions, and provide ideas he had to accomplish our vision - all while being able to deliver inside of budget and timeline.

Describe the video(s) and the process in detail.

The first video was an introduction to the people and the culture of Spartan Capital Intelligence (SCI). It was shot at different locations around Barcelona, included some video from the US of a company member who was not able to be filmed in person.

Andrejs and his team were able to create a very well edited and professional looking and sounding video. This video is where we had created our script, and followed the guidance and professionalism of Andrejs and his team to bring it into existence.

The second video was actually animated with a voiceover. This, being more abstract is where the collaborative aspect really came into play. I had a few planning/update sessions with Andrejs to describe to him what we wanted to appear on the page, and utilized the guidance of his team for what might look better/best.

This was a simple voice recording of a script, and then working together to create an animated vision. The Neat Production team took care of the timing and sound, and the final product was equally satisfying to the first video.

What was your vendors' project management or feedback process?

Andrejs and SCI entered into a contract that was pre-negotiated to include what was expected in terms of steps in the project, and ongoing communication expectations throughout.

He was very responsive to messages which made for an ease of communicating to keep each party updated. It was a condensed timeline due to our short turnaround needs, but everything finished on-time.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

A satisfied customer experience, and two very high-quality videos. I own my own business and have subsequently done a contract with Andrejs for Neat Production to shoot and produce a number of videos for this business as well.

How effective was the workflow between your team and theirs?

There was a very effective workflow. The keyword really was collaboration. It made things very easy to work and to trust in the process of the work. As a first time customer, this was very important. Now, being a repeat customer, the trust is already there, but the communication is still very useful for productivity.

What did you find most impressive about this company?

Two things:

1. The flexibility in terms of working under a tight deadline
2. I was impressed by their ability to take concepts and details and how they delivered high levels of work.

Are there any areas for improvement?

This is hard to say given our level of need in regards to quick turnaround. We knew we were asking something that would be very tight, so the fact that it was completed on time and at a high quality leaves us with no complaints or suggested improvements.

BACKGROUND

Introduce your business and what you do there.

I am the marketing manager for Urban Gourmet, a restaurant company based in Barcelona, Spain.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Neat Production?

We were already operating three restaurants within the chain, and it had been a couple of years without any expansion, so we called upon Neat Production to help publicize our newest restaurant. We asked them to create a video that we could use to reach new customers.

SOLUTION

What was the scope of their involvement?

We tasked Neat Production with capturing our opening day and producing a 30-second video that could promote our restaurant. Neat Production was with us prior to the opening, so we had plenty of time to determine the storyboard and pinpoint the details we wanted to include—the food, the ambiance, the staff. On the day of the shoot, they arrived early and the filming went flawlessly. They had new ideas during the day of different elements to include. They adapted well to a fast-paced environment, and they were very creative—eventually producing a 1-minute video. They were easy to work with.

What is the team composition?

I worked with a project manager and a videographer. During preproduction, I communicated equally with both of them. They both came to all meetings and were fully informed. In postproduction, I worked primarily with the videographer.

How did you come to work with Neat Production?

The videographer had contacted me while I was conducting marketing for a different restaurant group, but we didn’t have a need for videos at that time. Once I left, they made a phenomenal video for that restaurant. He then contacted me again in my current position, and I knew they would be successful in what we were trying to accomplish.

How much have you invested with them?

We spent less than $10,000.

What is the status of this engagement?

The project only took about a month, from October–November 2017.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

This is probably our most successful marketing campaign. The video’s quality allowed us to reach a huge audience in the city. We were able to show that we’re expanding, and we heard from a number of patrons that the video was really well done. The video showcases the food, the staff, and all of the action within the restaurant. It was the perfect capsule of our restaurant. The opening of the restaurant also allowed us the opportunity to rebrand and build a new image, so this video helped us define what that would be. We could see the brand come alive and guide us into the image that we wanted.

How did Neat Production perform from a project management standpoint?

They’re among the best people I’ve worked with in my job. The open date for the restaurant kept getting pushed back, which tends to happen, but Neat Production was always ready to go. We were nearing holiday time, so we knew we had to get the video done as soon as possible. We placed a lot of pressure on them for a quick delivery, and they accomplished that. They take the extra steps necessary to accomplish tasks quickly but with the highest possible quality. Our contract was clear and detailed the deadlines and expectations on both sides. They hold themselves to a higher standard, and that’s reflected in their process and in the final product. It’s clear they put their whole heart into their work.

What did you find most impressive about them?

They have a great ability to adapt to each of their clients. They don’t operate with one style. They get to know the brand and the objective, and they strive to make something personalized for that project.

Are there any areas they could improve?

No, I was extremely pleased with the process and the outcome.

Do you have any advice for potential customers?

The delays we experienced were because our side was determining what we wanted to do. I’ll simply offer the reminder that the production process will be easier if you have a clear vision of what you’d like to accomplish.

BACKGROUND

Please describe your company and position.

I am the Head of marketing of CPM

Describe what your company does in a single sentence.

Marketing solutions

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Neat Production Studio to accomplish?

• Deliver high-quality content that exceeds expectations
• Delivering projects on time
• Clear and Effective communication
• Deliver value for money

SOLUTION

How did you find Neat Production Studio?

Referral

Why did you select Neat Production Studio over others?

High ratings, Good value for cost, Referred to me

What was the size of Neat Production Studio’s team?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Production of 30+ interviews and corporate videos with a combination of studio and on-location in multiple countries.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Quality of the shots
• Amount of shots
• Composition
• Coverage
• Quality of editing
• Response time

Describe their project management. Did they deliver items on time? How did they respond to your needs?

I am thrilled to provide positive feedback for the exceptional work done by the video agency for our multinational company. Their project management was impressive as they delivered ahead of schedule, responded promptly to our needs, and provided regular updates. We are extremely satisfied with the results and highly recommend this agency for top-notch video production services. Thank you for a job well done!

What was your primary form of communication with Neat Production Studio?

In-Person Meeting, Virtual Meeting

What did you find most impressive or unique about this company?

The video agency's exceptional project management skills were particularly impressive. Their professionalism, adherence to timelines, and delivery of high-quality work ahead of schedule, coupled with their responsiveness to the client's needs, were notable. These critical traits ensure project success, and the fact that the agency was consistent in delivering on all fronts is undoubtedly impressive.

Are there any areas for improvement or something Neat Production Studio could have done differently?

The agency's work was excellent overall, but there is one area where they could improve. Specifically, they could pay more attention to the composition of moving shots. By doing so, they could enhance the overall quality of their work even further. Nonetheless, this is a relatively minor issue, and overall, we were extremely satisfied with their work.

BACKGROUND

Please describe your company and your position there.

I am a brand designer for an AI & Machine learning product company.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Neat Production, and what were your goals?

We needed a video filmed during our summit for recruiting and talent acquisition.

SOLUTION

How did you select this vendor and what were the deciding factors?

Cost, Location, ease of communication.

Describe the video(s) and the process in detail, including the project steps and all stages of production.

Discovery meeting, provided an outline that they helped refine, nailed down some specifics, filmed on site for a few days, reviewed footage, went through a few rounds of edits, and then got a final video everyone was happy with.

Who did you work with and what was the feedback process like?

Worked with the main contact at Neat, and feedback was super easy to give and also to receive.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Our leadership team was happy with the final outcome and we got positive responses from the larger team as well.

Describe their project management style, including communication tools and timeliness.

Easy to set timelines with, always on time to shooting, and provided edits with a quick turn around.

What did you find most impressive or unique about this company?

Just very easy to get along with as people, which made them much better to communicate with and for us to give candid feedback.

Are there any areas for improvement or something they could have done differently?

haha I would only suggest checking lighting in the camera in case it's a little too dark, so they could adjust if needed.