National Consumer Financial

BACKGROUND

Please describe your company and your position there.

Owner at a furniture store in Indianapolis

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire National Consumer Financial?

Payment processing system and CRM integration

SOLUTION

How did you select this firm and what were the deciding factors?

They were recommended to us by another shop owner in the area who currently uses them.

Describe the project in detail and walk through their service package.

We wanted a payment processing solution that could seamlessly integrate with our CRM system.

How many resources from the vendor's team worked with you, and what were their positions?

An account manager

RESULTS & FEEDBACK

Can you share any outcomes from the engagement that demonstrate progress or success?

Everything has been running smoothly. We're able to track the info that we needed just as we had hoped.

How effective was the workflow between your team and theirs?

They were very responsive throughout the process.

What did you find most impressive or unique about this company?

The quality of their customer support

Are there any areas for improvement or something they could have done differently?

Nothing. I'm very happy with their service

BACKGROUND

Please describe your company and your position there.

I'm a manager at a restaurant based in DC

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire National Consumer Financial, and what were your goals?

Payment processing and POS system

SOLUTION

How did you select this firm and what were the deciding factors?

Based recommendations of my business partner

Describe the engagement and overall scope of work in detail, including the stages of the partnership and any software or documents used.

We are looking to improve our POS system and lower costs on a per transaction basis

Describe their billing or cost structure.

They have flexible pricing. We only pay for the services that we use

How many resources from the firm's team worked with you, and what were their positions?

Customer service rep and an account manager

RESULTS & FEEDBACK

Can you share any measurable outcomes of the engagement or general feedback about the services?

Very happy with their system, it's lower our processing fees

Describe their project management style, including communication tools and timeliness.

They have great customer service. They were very responsive throughout the process.

What did you find most impressive or unique about this company?

Great system and customer service

Are there any areas for improvement or something they could have done differently?

Nothing, everything is good

BACKGROUND

Please describe your company and your position there.

I'm owner at a small auto repair shop based in Dallas, Texas

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire National Consumer Financial?

We use their payment processing system

What were your goals for this engagement?

Get lower fee on payment processing

SOLUTION

How did you select National Consumer Financial?

We contacted by their sales to switch tp National Consumer Financial

Describe the engagement in detail.

The rep over phone was very friendly and knowledgeable about the system

Describe their billing or cost structure.

Flexible pricing. We paid less than previous provider

What was the team composition?

A customer representative

RESULTS & FEEDBACK

Can you share any outcomes from the engagement that demonstrate progress or success?

Everything is so transparent and they worked with me to understand my needs in order to provide me with the best options available

How effective was the workflow between your team and theirs?

When I reached out to an NCF representative in my area in order to get to know the services they provide, I learned about their different payment processing options. Each one of them is better suited for different business types and with the guidance of the rep it was quite straightforward for me to choose a plan that would work best for my business

What did you find most impressive about this company?

I appreciate how willing and dedicated they are working with smaller merchants.

Are there any areas for improvement?

Nothing. Everything is great