Nagog Innovation Technology Inc

Nagog Innovation Technology Inc. specializes in customer support outsourcing, after-sales service management, and IT infrastructure solutions for businesses that operate across borders—particularly in the fast-growing world of cross-border e-commerce. The company’s mission is to empower businesses to scale efficiently, improve customer satisfaction, and enhance operational performance by providing seamless, round-the-clock support.

We offer 24/7 multichannel customer service that integrates phone, email, live chat, and social media communication. This comprehensive approach ensures that every client’s customers receive timely, friendly, and professional assistance—no matter where they are or what language they speak. With a global team of native and bilingual support specialists, we provide a truly localized experience that strengthens brand loyalty and trust in international markets.

Beyond customer communication, we also add unique value through our after-sales and logistics services. We assist e-commerce sellers and manufacturers in managing product returns, repairs, refurbishments, and warranty services, supported by modern fulfillment and warehouse operations in both North America and Asia. This integrated service model helps clients maintain a strong post-purchase relationship with their customers—reducing complaints, improving product reputation, and ultimately boosting repeat business.

In addition to BPO and e-commerce support, we provide IT infrastructure and help-desk solutions. From system monitoring and technical troubleshooting to network administration and remote assistance, our technology teams help businesses maintain reliability, minimize downtime, and optimize digital performance. This blend of customer service and technical expertise positions Nagog as a trusted partner for organizations seeking both operational efficiency and customer-centric innovation.