What evidence can you share that demonstrates the impact of the engagement?
We saw an exciting 45% reduction in the time taken to collate data. The fact that we have a functioning mobile app is not impressive in today’s world, but it has opened the floodgates for us to create more within the defense industry. MyOxygen is certainly a group we’d call in to help with this.
The app is in use, and in about a month, we plan to put out a 6-month survey to our users.
How did MyOxygen perform from a project management standpoint?
Everything that they changed or stylized was sent to us straight away so that we could agree or disagree on the choices. Their project management is second to none. We had weekly teleconferences with them from the beginning, as well as biweekly on-site meetings at both of our locations.
What did you find most impressive about them?
They have different talents within the company, including specialists in robotics and AI. MyOxygen is always challenging the way in which we view things, not just building one more mobile app. All the key stakeholders in our group receive their newsletter, letting us know what the team is up to and how they are pushing innovation into different industries. This can get ideas flowing in an industry which is quite stayed, and it wasn’t done from a business development or sales perspective — it really is knowledge sharing, and it’s something which sets MyOxygen apart.
Are there any areas they could improve?
The company could become bigger and offer more support. MyOxygen is popular because they’re very good, but they’re also a small team. To be fair, the size works for what they’re doing at the moment, but, as one of the largest suppliers in the industry, if we were to increase what we required from them, they would struggle a bit.
Do you have any advice for future clients of theirs?
Let them immerse themselves in the challenge at hand. When we first met MyOxygen, we were trying to figure out the solution before taking in their insights, but we had to bring them into the problem space. This is where the real value came for me. It was a challenging slope before we arrived to that point, but we’ve made this approach our routine.