What evidence can you share that demonstrates the impact of the engagement?
We have currently been using the intranet solution for about four months, and it has been extremely successful. We’re pleased with the results and adoption so far. I oversee the internal communications team, and we are now able to have data and analytics when we launch a campaign or a survey. We can be much more strategic in how we communicate.
The new intranet has also had a good reaction internally. The design makes it easier to collaborate and create internal excitement about events happening in our organization. Using the platform, employees can learn, document events that they attend, and share with other employees organically. Recently, one of our senior executives was promoted; we were able to make a note of that, and a lot of employees left comments directly to this person.
How did My Left Foot Inc. perform from a project management standpoint?
My Left Foot Inc. was very effective. Due to organizational changes on our side, the project took longer than we anticipated. My Left Foot Inc. was understanding and able to adapt so that it didn’t impact the work they were doing much. They maintained the timelines and fulfilled our requirements. They pushed us to accomplish the project even when we had to slow down the project sometimes.
I was delighted with the support My Left Foot Inc. provided. We had weekly meetings at the beginning, and as we were closer to going live, we had 3–4 follow-up meetings a week. However, they were available any time I had an issue or question—we didn’t need to wait for one of our meetings. The team listened to understand what we needed, which helped us incorporate ideas and suggestions into the final plan. The technical people working behind the scenes stayed on top of any bugs through a logging tool, which was a big help for us.
What did you find most impressive about them?
The team demonstrated clear expertise and talent. They understood how to create the look and feel according to our culture, which helped the success of the project. When we were implementing a change, they helped us involve the right people. They attended meetings with our senior executives. They communicated in a language that we all understood regardless of our technical background. My Left Foot Inc. made the project fun and one that everyone wanted to work on. We got the buy-in from our employees even before launching. It was an effortless partnership. My Left Foot Inc. had their expertise, but they also wanted to transfer the knowledge. I currently have ownership of the solution, and I feel capable of maintaining it as well as managing it.
I enjoyed working with My Left Foot Inc. because of their ability to listen and provide their expertise. They listened to our ideas and gave us their suggestions and opinions on whether or not they agreed with our concepts. That gave us a very strong sense of comfort in working with them.
Are there any areas they could improve?
Overall, the relationship was fantastic. My Left Foot Inc. could have been spent more time creating training materials and documentation to help define the internal processes. I know they have the expertise, and we learned as well through discussing and documenting the best practices.
Do you have any advice for potential customers?
Have those initial conversations. Look at My Left Foot Inc. as a practical and strategic business partner. Share any internal strategies and challenges that you’re experiencing so that they can filter, see, and provide value that can surprise you as a client.