What evidence can you share that demonstrates the impact of the engagement?
I track every dollar that comes in and compare it against what I spend on the website. For every 2 leads we get, we’re getting 1 new client on average, which is incredible. If you count the renewed accounts that we’ve gotten from the web, we get almost $7 for every $1 we spend.
We’ve been able to really expand our business and show an increase in sales every year for the past 6 years. We get 70–80 contacts a month, and for commercial insurance, that’s enormous.
My Favorite Web Designs is phenomenal with SEO. I get people that call me to ask if we can take care of them because they’re a small account. We get a report every month from Clark County in Nevada and Orange County in California, and we’re in Phoenix, Arizona. We come up in first or second place in 17 different areas in all three regions, which is amazing considering all the firms that are much bigger than we are. There are millions of people in total from all three locations, and to be able to rank first place means that My Favorite Web Designs knows what they’re doing.
How did My Favorite Web Designs perform from a project management standpoint?
I don’t have to worry about anything — they’re phenomenal. I don’t have to ask for the status for whatever project they’re working on because they always get the work done in a timely manner.
What did you find most impressive about them?
They have an incredible company with some very talented people. Josh is the communicator and visionary, but without the SEO work that his wife does, nothing would happen. We’re a small firm and we’ve always been on the first page — they’re extremely conscientious about keeping us there. We’ve never slipped from that position. For a company that’s looking for a full-service firm that is extremely attentive, there’s no better operation than My Favorite Web Designs.
Are there any areas they could improve?
No. They’ve been absolutely incredible. If we had any issues, they would know about it.