Custom Applications That Drive Business Growth

Why Work With MXOtech?

We hire the best of the best. Our Chicago-based team of experienced project managers, developers, engineers and analysts work side-by-side with your key staff to understand your needs.

Our development process is collaborative. Nobody likes surprises when it comes to business applications. You’ll test key functionalities throughout the process and give frequent user feedback. As a result, we ensure the final product meets your expectations and is delivered on time and on budget.

We eliminate your biggest business challenges. Through business process improvement, we uncover operational inefficiencies that are holding you back. We build custom applications that bring greater productivity, cost savings and data accessibility to your business.

We build applications for the future. We do the hard work to make sure your applications are logical and intuitive for all users. With your business goals in mind, we build scalable solutions that adapt quickly to organizational changes and growth.

We’ve helped companies across all industries reduce costs, streamline processes and achieve better efficiency with custom Chicago web application development. We build solutions for: Health Care, Utilities, Manufacturing / Distribution, Professional Services, Construction and Associations. 

You have a business problem. Whether you struggle with costly data entry mistakes, disconnected technology or outdated systems, MXOtech helps clarify your business problem, execute your vision and measure its success.

Using the agile methodology, MXOtech collaborates with your stakeholders to deliver a web application that meets your business goals the first time around. And with fixed pricing, the price you see is the price you’ll pay.

Let MXOtech uncover the right technology solution for your business!

 
$10,000+
 
$100 - $149 / hr
 
10 - 49
 Founded
2005
Show all +
Chicago, IL
headquarters
  • MXOtech, Inc. Chicago, IL
    United States

Portfolio

Key clients: 

Health Care Services Corporation, fairlife, American Dental Association, Mercy Home for Boys and Girls, All-Tech Decorating, Cowlitz PUD, Illinois State Board of Investments. 

Reviews

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IT Managed Services & Development for Union Painting Contractor

"Internally, we have nothing but praise for the development team so far"

Quality: 
4.0
Schedule: 
3.5
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Aug. 2015 - Ongoing
Project summary: 

MXO manages a server and provides technology support. They have migrated the company to a new virtual server and cloud-based Office 365. The company has utilized the development team for a web-based information center - this is an ongoing project.

The Reviewer
 
51-200 Employees
 
Illinois, United States
Office Manager, Union Painting Contractor
 
Verified
The Review
Feedback summary: 

Expertly and quickly finding solutions to bugs and server crashes, MXOtech's development and IT skills prove to be a worthy investment. Even though their MSP division could communicate better, MXOtech's overall quality work set them up for future engagement. 

BACKGROUND

Introduce your business and what you do there.

I am the office manager of a union painting contractor.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with MXOtech?

We weren’t happy with our previous managed service provider (MSP) and were looking for a new one.

SOLUTION

What was the scope of their involvement?

They currently provide IT support for our daily technology issues/bugs. MXOtech installed a virtual server and migrated us to Office 365 on the Cloud. They are also developing a web-based information center for organizing workflow, spreadsheets, and emails.

What is the team composition?

Sean (CTO, MXOtech) is the main contact, but we also work with the development team and the MSP support staff.

How did you come to work with MXOtech?

Our previous internal I.T. person found them.

How much have you invested with them?

We invested around six figures worth so far.

What is the status of this engagement?

We started working with them in August 2016 and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We have nothing but praise for the development team.  We have monthly phone meetings to recap our technology tickets and address any ongoing issues. 

How did MXOtech perform from a project management standpoint?

We primarily contact them through email and are currently planning future work for them. The development side of MXOtech has been very good at communicating and managing the project. The MSP division continues to strive for a higher level of professionalism.

What did you find most impressive about them?

They quickly and expertly found solutions to server crashes and technical bugs. 

Are there any areas they could improve?

Our monthly meetings are effective in addressing areas of improvement.

4.0
Overall Score
  • 3.5 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
    Their MSP service is quite expensive, but they still stuck to the budget.
  • 4.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Integration Framework Extension for Public Utility District

"MXOtech allocated the right resources and provided documentation well in advance, which helped them guide solutions."

Quality: 
4.0
Schedule: 
4.5
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Sept. - Nov. 2016
Project summary: 

MXOtech rewrote an integration framework and installed it in a kiosk solution migration. The scope included two API calls that added functionalities to account balance features. The new solution is now live.

The Reviewer
 
201-500 Employees
 
Longview, Washington
Brent Bradley
Applications Manager, Cowlitz PUD
 
Verified
The Review
Feedback summary: 

The code rewrites created value by permanently eliminating longstanding backend errors. They addressed problems quickly and provided helpful options for each solution. Their performance has made re-engagement likely for upcoming web-based projects. The team met deadlines and stayed under budget.

BACKGROUND

Introduce your business and what you do there.

I’m the applications manager at Cowlitz PUD.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with MXOtech?

We had a Microsoft BizTalk solution that brought all our business systems together. Within that, We needed an agency to bridge the gap between our old kiosk solutions and a new CS solution. Our old vendor couldn’t make more than one API call, and this project required two. MXOtech has done multiple projects for us, but this one was the most important throughout the partnership.

SOLUTION

What was the scope of their involvement?

We reached out to MXOtech to help us with that system’s transition. We asked them to make two API calls – one to bring back an account balance, and another to bring account information over to two systems. They rewrote the integration framework and installed it in production. We treated the kiosk as one API call, which allowed us to go out and grab that information, and present it back to them. We also did another call to identify prepay customers, which required a supplemental business logic. The migration between kiosks had a shorter turnaround than expected. We shut off the old one in November 2016 and went live with the new platform that month.

In addition, we have an ongoing contract for allotted monthly hours. They come in weekly to check our system’s performance.

What is the team composition?

The CTO was my main point of contact. They’ve added a couple new team members; he may have included some on the project.

How did you come to work with MXOtech?

The CTO used to work for our company. Originally, we chose another vendor for this project because MXOtech was more expensive. But this company wrote overly complex solutions that needed constant rewrites. Consequently, we hired MXOtech because they could produce value by correcting the previous firm’s mistakes.

How much have you invested with them?

Initially, we spent $6,000 per month for 40-hour time blocks. Eventually, we decreased our monthly investment to 20 hours.

What is the status of this engagement?

We worked with them between September–November 2016.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They were great problem solvers. For example, the API calls erroneously generated double payments; the same problem had occurred with the old kiosk. The CTO coded to ensure that the enterprise resource planning (ERP) solution didn’t cause the double payment when it timed out. He implemented the solution within four weeks and we haven’t had a duplicate payment since.

How did MXOtech perform from a project management standpoint?

They always responded quickly to issues – when the API returned too slowly – and provided different solutions. The partnership worked well because they were responsive via email and phone.

What did you find most impressive about them?

They were great partners. MXOtech allocated the right resources and provided documentation well in advance, which helped them guide solutions. Due to our positive experience, we recently hired them to find an enterprise content management (ECM) solution for our district; we haven’t done an upgrade in 10 years. They’ll be on-site next week to interview team members and steer us in the right direction.

Are there any areas they could improve?

I don't know where they could improve. I could ask for more formal status reports for remaining monthly hours and buckets

Do you have any advice for potential customers?

Ask about all their offerings. We only used them for BizTalk, but they provide other services we weren’t always aware of. For the most part, we’ve used a separate vendor for ECM.

5.0
Overall Score They were right on the money.
  • 4.5 Scheduling
    ON TIME / DEADLINES
    They met all deadlines. They were quick with follow up and documentation.
  • 4.5 Cost
    Value / within estimates
    They came in under budget, which warranted five stars. But their rates were slightly higher than the competition.
  • 4.0 Quality
    Service & deliverables
    Everything they did was great.
  • 5.0 NPS
    Willing to refer
    I've already recommend them. They’re a trustworthy group.

Web-based Portal & Medical Record Integration for Insurance Firm

“They meet expectations, and we’re highly satisfied with their work.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Jan. 2017 - Ongoing
Project summary: 

MXO assists with case management programs, annually updating them to be compliant with accreditation regulations. They also integrated the provider portal with electronic medical records.

The Reviewer
 
10,000+ Employees
 
Illinois, United States
Director of Network Programs, Insurance Firm
 
Verified
The Review
Feedback summary: 

MXO takes a sincere interest in their projects, asking for and incorporating feedback for improvements. Their work is high-quality, which is why the partnership has lasted for so long. They’re a friendly and welcoming company, making them a great partner.

BACKGROUND

Introduce your business and what you do there.

I’m the executive director for clinical strategy and program oversight for an insurance company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with MXOtech?

We needed a company to assist with our case management programs and create a provider portal for our physician partners.

SOLUTION

What was the scope of their involvement?

We’ve worked with MXO for quite a while, but one of our newer features is a complex case management portal with electronic medical record integration. Our health maintenance organization (HMO) products have a contract renewal on an annual basis, so MXO often helps us update our business requirements every year.

Managed Care Quality Assurance (NCQA) accredits our health plan yearly, so we go through an annual review with MXO to ensure that our complex case management tools are compliant with NCQA’s regulations. MXO identifies any business needs we, as a payer, have and then puts together a project plan to build, test, and operationalize those needs.

What is the team composition?

I mainly work with their CEO and CTO, but they have a team of programmers who service our account.

How did you come to work with MXOtech?

We partnered with MXO before I began working here.

How much have you invested with them?

For my department, we’ve spent between $100,000–$250,000. MXO has a master service agreement with our entire organization, though.

What is the status of this engagement?

The partnership is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Our company has worked with MXO for many years—the continued partnership shows how well they do their job. They meet expectations, and we’re highly satisfied with their work.

How did MXOtech perform from a project management standpoint?

They consistently deliver on time. We typically have weekly status calls with one of their programmers. In the fourth quarter, we talk more frequently to build out the capabilities for the next year. We also communicate via email and occasionally meet in person.

What did you find most impressive about them?

MXO is flexible and personable. Their CEO is hands-on and makes sure our needs are being met. She’ll sometimes call me up and take me to lunch to discuss the partnership and any improvements MXO can make. The whole organization is like that.

Are there any areas they could improve?

No, we've been satisfied with their work.

Do you have any advice for future clients of theirs?

Don’t be afraid to ask for what you need. MXO prides themselves on being innovative, so they’ll be willing to go out of their way to meet your needs.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.5 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer