What evidence can you share that demonstrates the impact of the engagement?
Our iOS app, which is the first version we built and launched, is now available on the iTunes store. It has a 4.7-star rating and over 500 user reviews, which is comparable to our most significant competitor apps. Our customer satisfaction rate is roughly 95%, which is also great.
Currently, we have over 20,000 people using our product. Half have actively used the app in the past, and there are about 4,000 monthly active users. Thanks to their work, our project is progressing flawlessly. MVP Factory was definitely an excellent source of help as we launched our business.
How did MVP Factory perform from a project management standpoint?
Our project manager worked hands-on with us to complete each task. He managed his own developers and also worked closely together with our in-house team. Their mode of communication has been rapid, professional, and effective.
We've never had to wait more than two hours to hear back from them with a viable solution. Their methodology is highly professional, and they've been a reliable source of support. I really had nothing to complain about them because the entire process was very smooth.
What did you find most impressive about them?
Unlike comparable vendors, MVP has proven to me that they truly understood how to prioritize our work as an early-stage business. They offer us a pricing structure based on how quickly they delivered the product, which was exactly what we needed.
Time to market was crucial for our business model, and they were the right choice from the competitors we'd considered. Being able to agree on a flexible payment schedule based on timely project completion showed our interests were truly aligned. From my perspective as a business owner, that was the most important part.
Are there any areas they could improve?
The project was very successful. Maybe in hindsight, I would have probably liked to get a bit more work done. MVP seemed very busy afterward, but I understand that had to complete other work. In light of our overall success, this is a minor point. We’re still in contact, so I know the team has several substantial ongoing projects at the moment.
Do you have any advice for potential customers?
It's important to be aware of your project goals and always enter into an agreement that aligns your goals with those of your outside service provider like MVP Factory. The rest of the work will follow when that’s in place. When you work with a diligent team like MVP Factory, nothing should stand in your way.