The Most Awarded Facebook Ad Agency

MuteSix is a data-led, full funnel digital and creative studio providing intelligent ad solutions and business insights to grow next-gen brands and enterprise market leaders. With a billion dollars in trackable revenue, we help our clients design for the future while evolving their existing businesses with our agency’s winning combination of digital capabilities, technology, and talent.

Along with our key industry partnerships, we help to deliver scalable marketing and technology solutions for clients across a broad spectrum of startups, turnarounds, established blue chips, and challenger brands across various B2B/B2C industries, including retail, e-commerce, luxury, nonprofit, technology, sports, publishing, and financial services.

Headquartered in Los Angeles, CA, we have a performance-obsessed team of 100+ employees, all with industry recognized qualifications, who combine a rich, deep understanding of online user journeys and branding. Driven by an insight-led strategy, we offer a full range of “Consult to Operate’” strategy development and breakthrough creative across all consumer touchpoints creating end-to-end, seamless customer experiences, which are both agile and empathic to the client’s needs.

Recent accolades include MuteSix being named as one of Inc. magazine's Best Workplaces, ranked #263 on the 2018 Inc. 5000 list of fastest-growing private companies, and is recognized in more Facebook Success Stories than any other agency.

 
$5,000+
 
Undisclosed
 
50 - 249
 Founded
2014
? These data points are estimates provided by the Clutch team. Each data point can change at any time and is subject to the company’s discretion once they claim ownership over their Clutch profile.
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Los Angeles, CA
headquarters
  • 6080 Center Drive
    Los Angeles, CA 90045
    United States

Focus

? These focus breakdowns are estimates provided by the Clutch team. Service line and focus breakdowns can change at any time and are subject to the company’s discretion once they claim ownership over their Clutch profile.
Service lines
  • Media Planning & Buying
  • Video Production
  • Social Media Marketing
Social Media Focus

Portfolio

Key clients: 

MeUndies, Goop, NHL, Parachute Home, GruntStyle, Chef'd, LA Times, Chicago Tribune, Art of Tea, Headspace, GoPuff, Ring, JibJab

Reviews

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Social Media Marketing for Billboard Repurposing Company

"MuteSix responds near instantly if we have any questions and establishes an easy back and forth."

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Nov. 2019 - Ongoing
Project summary: 

MuteSix handles paid social and search advertising for a number of businesses.

The Reviewer
 
11-50 Employees
 
Agoura Hills, California
Kara Morin
Director of Marketing, RAREFORM
 
Verified
The Review
Feedback summary: 

Handling frequent updates to ads smoothly, MuteSix has become a trusted partner. Their proactive communication and ability to identify issues independently help them stand out. Customers can expect a responsive and flexible partner.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I oversee marketing and e-commerce at RAREFORM. We repurpose freeway billboards into bags and accessories including duffel bags, backpacks, and wallets. We’re primarily direct-to-consumer but we also have a wholesale and corporate division.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with MuteSix?

We hired them to do our paid advertising. We were with an agency we were very dissatisfied with.

SOLUTION

What was the scope of their involvement?

Initially, they were just doing paid social advertising for us, but because of their success with that, as well as our desire to synchronize our accounts, they’re also doing Google Ads. They’re also helping us out with a number of side businesses that fall under the same umbrella as RAREFORM.

What is the team composition?

We negotiated with Mike (VP of Sales) in the beginning and during onboarding, and Sydney (Client Success Manager) is our account manager for the admin stuff. Currently, there are four people working on our account. Megan (Director of Paid Social) is the main person and then we have Sara (Chief of Staff), Meghan (Paid Media Coordinator), and Chris (Business Development).

How did you come to work with MuteSix?

They were recommended by a number of people in the industry, as well as some of our other vendors. A strong point for us is that they were local. Both of us are based in Los Angeles so we could meet with them in-person when they were pitching. Our previous agency had people all over the world so communication could be difficult. Our email provider also recommended MuteSix to us and put us in contact with some of their clients so we could talk to them. Finally, their pricing was better than that of the other firm we were considering.

How much have you invested with them?

We spend around $10,000­–$20,000 a month with them.

What is the status of this engagement?

We’ve been working together since November 2019.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

MuteSix takes initiative and has a lot of experience. They’re willing to make changes and do so proactively. We don’t even have to point out things that aren’t working because they’re usually ahead of the curve. Moreover, while they don’t handle all of our creative, the things I ask for they deliver above and beyond on.

How did MuteSix perform from a project management standpoint?

We engage with them all day long, every day. It’s one of my largest responsibilities so I speak with a couple of MuteSix’s people every day. Their communication is really great, which was lacking in our past agency.

It’s also great that they have an admin and logistics person. If there’s a miscommunication I feel very comfortable approaching this person to address it.

What did you find most impressive about them?

The communication is distinctive for us. MuteSix responds near instantly if we have any questions and establishes an easy back and forth. Due to the nature of our business, with each of our products being one of a kind and inventory fluctuating we have to make a lot of changes to ads very quickly. MuteSix has been very adaptive, working outside normal business hours.

Are there any areas they could improve?

A couple of things come to mind. This isn’t my domain but I’ve heard from our accountant that the way they send invoicing hasn’t been super punctual. Additionally, at the very beginning of our relationship, we had one person on the team that wasn’t great, but once we brought it to Sydney’s attention that person was moved off our account quickly. And their replacement kicked off a drastic improvement in their work for us.

Do you have any advice for potential customers?

The communication goes both ways, so you have to be willing to engage in that. They will always be available but the client has to be able to communicate as well as them to get things one efficiently.

4.5
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
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