What evidence can you share that demonstrates the impact of the engagement?
We’ve seen a dramatic improvement in multiple areas as a result of our work with Mutations. On an architectural level, our Amazon Web Services (AWS) implementation was optimized. We had a lot of overkill in terms of backend infrastructure. We saw a drop of 40% in monthly hosting costs, just because of Mutations’ optimization of our AWS setup. It’s not just about the code, but the architecture supporting it. On a coding level, they’ve been able to complete equivalent projects in roughly a quarter of the time we were seeing offshore, and the code that’s presented is higher quality with far fewer bugs requiring rework. While offshore rates can be attractive, productivity and quality can definitely tilt the ROI equation back to onshore IF you can find the right team. Mutations are the first team we’ve worked with that can, in fact, make that equation work.
How did Mutations Limited perform from a project management standpoint?
Historically, we’ve used BaseCamp for multiple purposes, including project management. While Mutations was more than willing to work with our processes on that platform, they did make recommendations regarding an alternative system they’d used with good results. They not only demoed the system and trained us to use it, but once we opted to make the shift, they also absorbed the cost of our usage as overhead on their part, meaning we have the option of reducing our monthly expenses even further by discontinuing our BaseCamp subscription.
In terms of the communication as a whole, Mutations’ use of extremely detailed invoices has been a very welcome change for us. Hours are broken down into 15-minute increments, with resources committed to specific efforts called out clearly. So far, everything makes sense, and the transparency is phenomenal. Overall, the combination of their communication efforts and the tools they provide has proven extremely effective in keeping projects on track and on budget.
What did you find most impressive about them?
I’ve already spoken to the quality of the code and the transparency that surpasses anything we’ve experienced in the past. Beyond that, I’m most impressed with the apparent cohesiveness of their team. While they all seem to operate at a high level with exceptional skills, it’s the way they interact with each other to deliver a complete package so seamlessly that is truly amazing.
Are there any areas they could improve?
In the capacity we've worked with them so far, no. The transparency has me very comfortable that what I’m being billed for is both accurate and reasonable based on our scope. From a performance standpoint, the improvements they’ve made are visible on the front-end and on the back-end. If there’s a weakness here, we haven’t seen it yet.
Do you have any advice for future clients of theirs?
Only the same advice I’d give to any company outsourcing such a critical aspect of their operations. Be clear about what you need before signing with any vendor, including Mutations. Mutations is a young company, and it’s reasonable to assume they’ll go through growing pains at some point. The better the customer is able to outline and clarify what their needs and expectations are, the better Mutations will be able to determine if they can achieve it, and how. But at least with this team, I’m confident they share the skills and the integrity to give you an objective and honest analysis upon which to base your decisions.