Uncover your greatness.

We start with the belief that we are all connected and that a great idea shared can change everything.

Muse thinks Big. We go deep. We get to know you.

We ask a lot of questions, allowing us to rapidly uncover your unique difference, your opportunities and challenges. Branding, Marketing and Web Design are the communications methods that we employ to tell your story. We invite you to join us on a journey.

Great brands are built on an authentic foundation of brand values, messages and strategies that drive internal culture, inform external marketing, and build solid connections with their audiences. Muse helps clients to lay those foundations and build those connections. We think of it as a journey to greatness. Our team of designers, writers, strategists and thinkers lead with passion. Your journey to greatness begins with Muse.

 
$10,000+
 
$100 - $149 / hr
 
2 - 9
 Founded
2013
Show all +
Hamilton, Canada
headquarters
  • 270 Sherman Ave
    Hamilton, ON L8L 3Z4
    Canada

Portfolio

Key clients: 

Motorcyclists Confederation of Canada (MCC), Clara AI, Dundas Valley School of Art, Telling Tales Festival, Reybroek Law

Reviews

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Branding, Marketing & Web Design for Children's Literacy Program

"Their phenomenal methods thoroughly engage customers in our social media."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
 
2014 - Ongoing
Project summary: 

Muse updated a website and redesigned its graphics. They are currently developing social media content and creating marketing videos. 

The Reviewer
 
11-50 Employees
 
Hamilton, Canada
Susan Jesper
Executive Director, Telling Tales
 
Verified
The Review
Feedback summary: 

With the website and graphical update, Telling Tale's website traffic rose 50% and their ads reached 1.5 million impressions. Muse's proactive communication, commitment to deadlines, and skill to engage customer's to social media enables an extraordinary partnership. 

BACKGROUND

Introduce your business and what you do there.

I am the founder and executive director of Telling Tales.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Muse Marketing?

We hired Muse Marketing to expand our digital exposure and grow our attendance at events.

SOLUTION

What was the scope of their involvement?

Muse completely rebranded Telling Tales by updating its website and redesigning its graphics. They are currently continuing to develop social media content through Twitter, Instagram, and a newsletter. Their team also creates video marketing strategies and click-based advertising to showcase our work to audiences.

What is the team composition?

We work primarily with the owner and project manager.

How did you come to work with Muse Marketing?

I was referred to them by a mutual friend.

What is the status of this engagement?

We started working with them in 2014 and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They increased our website’s traffic by 50% and surge our engagement metrics. Our newsletter averages an open rate of 30%, impressions reached 1.5 million clicks, and our videos now have 60,000 views. They have helped double the size of our operation and continue to increase the interest of our donors and sponsors.

How did Muse Marketing perform from a project management standpoint?

Muse is not shy to identify unrealistic demands and expertly manage our marketing budget. They are proactive communicators and reply quickly to our questions. Their team meets all deadlines and dedicate themselves to work with us.

What did you find most impressive about them?

Their phenomenal methods thoroughly engage customers in our social media. They go above and beyond to deliver solid content and it is amazing how they invest in the growth of our brand. They are a self-motivated team and have an extraordinary relationship with us.

 

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They never missed any deadlines.
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
    Their work exceeds expectations.
  • 5.0 NPS
    Willing to refer

Web Design & Branding for Data Analytics Company

“I’ve worked with in excess of 35–40 marketing firms and I’d rank Muse among the best.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Dec. 2017 - Ongoing
Project summary: 

Muse named a complicated product to create an accessible brand identity. To facilitate a complete rebrand, they built a website and renamed a company. They’ll soon provide digital marketing services as well.

The Reviewer
 
11-50 Employees
 
Burlington, Canada
Scott Harrop
CEO, RTA Corporation
 
Verified
The Review
Feedback summary: 

Muse repackaged an extremely technical program as a highly marketable product. Their effective branding and excellent web design have spurred customer engagement and increased sales. They utilize a unique discovery process to understand and manifest company values into marketing deliverables.

BACKGROUND

Introduce your business and what you do there.

I’m the CEO of the RTA Corporation. We’re an advanced data analytics company that performs remote analysis on purchase-to-pay transactions by utilizing AI.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Muse Marketing Group?

We’re an analytics firm and lacked the brand identity to stand out in a saturated marketplace. As a result, we needed to create a recognizable brand that communicated our complex technical aspects to potential clients.

SOLUTION

What was the scope of their involvement?

First, Muse conducted in-depth interviews with our senior-level staff to gain an understanding of the purpose of our company. They tried to comprehend each person’s passion in regards to the business and weave those elements into compelling marketing materials. They called this process, “uncovering your greatness.” This was an effective way to brainstorm marketing initiatives and we looked at it as a team-building exercise as well. Then, they helped establish our brand by building our website and naming our AI instance, Clara ®. It’s a particularly sophisticated AI that performs computational mathematics. Muse was able to distill that concept and deliver a message that’s easily digested by the marketplace.

We then engaged Muse to assist with further rebranding. For this effort, they renamed the company and are set to provide digital marketing services. They provided wireframes of deliverables and I believe most of the work is complete. The rebranding will launch very soon.

What is the team composition?

We work directly with three people that lead their respective teams. This includes a creative director, a copyright director, and a director of web development.

How did you come to work with Muse Marketing Group?

We looked at several presentations from multiple vendors but ultimately selected Muse.

How much have you invested with them?

We spent $23,000 on the initial branding effort.

What is the status of this engagement?

We started working together in December 2017 and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Muse’s deliverables have surpassed expectations throughout both projects. Client feedback regarding the website and rebrand has been fantastic. Our sales team have seen a significant increase in first-time client contact.

How did Muse Marketing Group perform from a project management standpoint?

We have 24/7 access to their staff at the director level. They respond to emails or call request within an hour. They do their due diligence to work towards our goals and produce wireframes before any work is implemented. All three teams work well together and complete projects within the designated timelines. I appreciate how they took control of the project and continue to drive it forward. There’ve been occasions when we’ve forgotten to provide a necessary deliverable and they had to politely remind us. When this occurred, they offered to help us complete the deliverable. It’s been excellent experience from the beginning.

What did you find most impressive about them?

They got to know our business and creatively echoed that back into the marketplace. Their team consists of candid, open, and friendly people and those are refreshing characteristics in my industry. I’ve worked with in excess of 35–40 marketing firms and I’d rank Muse among the best.

Do you have any advice for potential customers?

Think of Muse as your company’s advisor, rather than solely service providers. They can adjust to technical information and understand it. Their approach can benefit large corporations or even startups who still need to find themselves. They’re excellent at what they do.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    I’ve recommended Muse to a colleague and he’s pleased with their work as well.