What evidence can you share that demonstrates the impact of the engagement?
It was a hard process because we had a very short timeframe to work in, but Multisistemas as able to achieve all the goals we had in the contract. I’m satisfied with their service. They understood our requirements.
In the first version, we found some issues, but it was because we required them to do it in a very short time. They were responsive in making the changes.
How did Multisistemas perform from a project management standpoint?
I don’t have any complaints with project management. We had direct contact with the person responsible for every one of the apps. We could ask them for help, and they responded very well. They were always available and everything was done on time. Communication was good.
What did you find most impressive about them?
It was a really good experience. They were always quick to respond.
Are there any areas they could improve?
They could have managed their time better in achieving some of the goals. At first, they struggled to understand what we wanted, and their delivery was lower than we expected.
Do you have any advice for potential customers?
Be clear on what it is you want to achieve, and have them show you how it might look because you may be thinking something very different than what they’re thinking.