MultiQoS

BACKGROUND

Please describe your company and position.

I am the Recovery and Engagement Programme Lead

Describe what your company does in a single sentence.

Provides research assistant to services wishing to evaluate or research aspects of their service.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire MultiQoS Technologies to accomplish?

• Freshen up the look of my website
• Make it easier for customers to locate, view and where appropriate buy publications straight from the author
• To professionally showcase what I am offering as a service

SOLUTION

How did you find MultiQoS Technologies?

LinkedIN

Why did you select MultiQoS Technologies over others?

• Pricing fit our budget
• Good value for cost
• Referred to me

How many teammates from MultiQoS Technologies were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Website designing for business E-Commerce website 

• 1 x Home Page (Landing Page)
• Woo-Commerce Integration with WordPress
• WordPress CMS Implementation with approx. 5 to 8 inner pages o Responsive Design for the WordPress Woo-Commerce
• Implement Social Media Links (Facebook, Twitter, Instagram)
• Banners (Home page Banner animation slideshow) o Search Engine Friendly Development
• Optimized Graphics for the website
• Security Optimization for website
• Performance Optimization for Website
• Payment Plugin Integration
• Contact Form

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• A fresh new website design 
• Adding a books tab 
• Adding picture of publication which can be clicked to access publication 
• Integratting Twitter and LinkedIN to the website

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Everything was delivered on time. The team was very punctual and a pleasure to work with. Would 100% recommend and will be using their services again.

What was your primary form of communication with MultiQoS Technologies?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Constant contact with the customer. Providing a proposal with timelines and sticking to these set timelines. The personal nature of the interactions with the company and their staff.

Are there any areas for improvement or something MultiQoS Technologies could have done differently?

None, I had a great experience with them and will 100% use them again when my website needs updating.

BACKGROUND

Introduce your business and what you do there.

I’m the founder of an online art gallery.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with MultiQoS Technologies?

I needed a partner to develop an application for me. Initially, I worked with another app development company, but it didn’t work out well, so I engaged MultiQoS.

SOLUTION

What was the scope of their involvement?

MultiQoS has listened to my ideas and developed my mobile application using Flutter. We’ve worked through an iterative process where I’ve shared feedback regarding the team’s work, and they’ve redesigned and rebuilt portions of the application. The team has also been responsible for the testing phase. The final app, which is compatible with iOS and Android, is a moving digital image. 

The team is also developing an extension of the app for digital watches. While the project is almost finished, I plan to continue engaging their services for other projects. 

What is the team composition?

I’ve worked with two people from MultiQoS, including an organizational team member and a technical team member. 

How did you come to work with MultiQoS Technologies? 

I found MultiQoS through a referral. 

How much have you invested with them?

I’ve invested roughly €5,000 (approximately $5,000 USD) in the partnership with MultiQoS. 

What is the status of this engagement?

We started working together in March 2021, and the partnership is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

I’ve been very happy with MultiQoS’ work throughout each stage of the project. The team has taken my ideas for the application and turned them into a reality. 

How did MultiQoS Technologies perform from a project management standpoint?

MultiQoS has delivered work on time and within budget. They’ve demonstrated great communication skills and guided me through each development stage. The team implements my feedback, and I appreciate that they’re always available to meet whenever I have questions. We typically communicate via email and Skype.

What did you find most impressive about them?

I’ve been impressed by their positive company atmosphere and dedication to executing my vision. They’ve worked diligently to deliver what I asked for. 

Are there any areas they could improve?

I have nothing MultiQoS could improve on; they’re great. 

Do you have any advice for potential customers?

I recommend engaging MultiQoS for your project! 

BACKGROUND

Introduce your business and what you do there.

I’m the CEO of a company that develops software solutions for specific industries. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with MultiQoS Technologies?

We had a very specific set of project requirements, and no existing software could meet our needs, especially when it came to user adoption and workflow. We went on a hunt to find a company that could develop a custom piece of software that we had designed.

SOLUTION

What was the scope of their involvement?

We onboarded MultiQoS Technologies at the beginning of the project, providing them with project requirements. I met with the project manager to discuss the technical design and development — he understood our high-level requirements and user interactions. He then looped in the appropriate members of the MultiQoS Technologies team. Then, we used core libraries and several web technologies to implement our project. 

MultiQoS Technologies successfully tied together several technologies to create the product we were looking for. Specifically, we needed to utilize specific code to deliver specific end results on printed paper. It was difficult to translate the web format to print, but MultiQoS Technologies did it flawlessly. Within just a few iterations, we achieved the functionality we wanted. MultiQoS Technologies delivered a reference app and resource management system to organize resources and disseminate targeted, industry-specific information to specified workgroups at the end of the project. 

Although the initial scope of work has been completed, we’ve retained MultiQoS Technologies’ services. They’re now working on developing additional features and functionalities based on our specific requirements.  

What is the team composition?

We’ve primarily worked with the business development manager, a product manager, and back- and frontend developers. 

How did you come to work with MultiQoS Technologies?

I went through an online search process to find a development partner. I interviewed a lot of options, and I found MultiQoS Technologies through their business development manager, who swayed me towards their services through his composure and transparency. My conversations with him were incredibly productive, and I eventually hired MultiQoS Technologies. 

How much have you invested with them?

We’ve invested $20,000–$50,000 with MultiQoS Technologies. 

What is the status of this engagement?

Our engagement with MultiQoS Technologies began in February 2021, and it’s ongoing. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Everyone who has used our new products has enjoyed them. We’ve been able to exceed our adoption requirements and user base. MultiQoS Technologies’ excellent development and design work had helped them execute our project, which was just wishful thinking when it started. We’re excited to move forward with our partnership with MultiQoS Technologies and expand the scope of the project. 

How did MultiQoS Technologies perform from a project management standpoint?

MultiQoS Technologies has clear communication via email and they provide updates whenever I request them. We have regular meetings where I can get the information I need to ensure the project is on track and working as promised. Typically, we use Trello to manage the project.

What did you find most impressive about them?

MultiQoS Technologies’ combined transparency and competency are very unique. They’re very open about their development work and open to suggestions and feedback about the project — they want to ensure the project is done correctly and have the skills to back up that wish. 

Are there any areas they could improve?

I can’t think of anything for MultiQoS Technologies to improve. 

Do you have any advice for potential customers?

I’d advise customers to hire MultiQoS Technologies because they’re fantastic. I wish I’d gone with them earlier instead of taking a lot of time looking at their competitors. 

BACKGROUND

Please describe your company and your position there.

I am the founder of Queso!, a mobile app that simplifies the process of capturing, organizing, and sharing your family photos.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire MultiQoS Technologies, and what were your goals?

We created native mobile apps from scratch for both iOS and Android. Our goal was to have at the very least a minimum differentiated product and MultiQoS far exceeded that.

SOLUTION

How did you select this vendor and what were the deciding factors?

MultiQoS was able to see our vision right from the beginning, and I loved the fact that they have always been super-responsive, which is a must when working with a team on the other side of the world.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

I provided a document with various requirements and the team helped prioritize the feature development to develop a scope of work. We chose native development for both iOS (Swift) and Android (Kotlin), built on AWS with a host of their services, including Rekognition.

How many resources from the vendor's team worked with you, and what were their positions?

A project manager was my point of contact throughout the project.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Our apps were just approved by Apple and Google. Onward and upward!

Describe their project management style, including communication tools and timeliness.

The project manager always responded via email, Trello, or Slack in a timely manner, and we easily scheduled Zoom calls as needed.

What did you find most impressive or unique about this company?

It is very refreshing and fortunate to be working with a team that is really diligent and dedicated to the project. They obviously saw us as a partner, and not just a cash register.

Are there any areas for improvement or something they could have done differently?

We'll continue to use MutliQoS' services.

BACKGROUND

Introduce your business and what you do there.

I’m the marketing manager of a software development company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with MultiQoS Technologies?

We needed someone to update our website.

SOLUTION

What was the scope of their involvement?

MultiQoS Technologies helped me unify two of my website into one, as well as redesign and update the content of the newly unified one.

What is the team composition?

We mainly worked with a web designer.

How did you come to work with MultiQoS Technologies?

They responded to a job ad I put up on Upwork, and we ended up working with them after they fielded all our requirements for the project.

How much have you invested with them?

We invested around $4,000.

What is the status of this engagement?

We worked together from November 2021–January 2022.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

MultiQoS Technologies was able to successfully deliver the project, which we were highly pleased with.

They listened to our concerns, gave feedback with agility, and identified solutions for the problems we faced during the process.

How did MultiQoS Technologies perform from a project management standpoint?

Managing the entire project was fairly easy on my part, as their team strictly adhered to the timelines and budget.

We mainly used JIRA to manage the project and we typically communicated via email.

What did you find most impressive about them?

We were very impressed with their friendly and accommodating approach to the partnership. They were very open to suggestions, and they constantly checked on us to see if we were happy with the work.

Are there any areas they could improve?

I don’t have any complaints about their work.

Do you have any advice for potential customers?

I would highly advise you to have a clear scope of what you want to achieve and what your expectations are.

BACKGROUND

Please describe your company and your position there.

I am the founder of Polished, a mobile app where users can log and share their manicures.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire MultiQoS Technologies Pvt. Ltd., and what were your goals?

I had created the MVP of my app using no code software, and had a UX consultant provide mockups. However, I knew that I needed a fully built out native app so decided to work with MultiQoS to build it.

SOLUTION

How did you select this vendor and what were the deciding factors?

MultiQoS came referred to me from a colleague, who is currently working with them. I had an intro call with the team, and it seemed that they understood what I had and what I wanted to create, and they were able to provide me with a clear plan and timeline.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Building a native iOS app, referencing the designs I shared and the functionality I had already tested with my no-code version. Basically taking those pieces and creating a new native app and backend admin panel. They also designed and built my landing page.

How many resources from the vendor's team worked with you, and what were their positions?

Two - a project manager and a lead developer.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We are only about one week from the app launching on the app store, so data is limited, but we do have over 100 downloads so far, and a 5 star rating. I was really excited once I was on the app store, as I had never made it that far on my own with the no-code or other freelance developers.

Describe their project management style, including communication tools and timeliness.

The project manager and development lead were very communicative and responsive. They consistently replied to my questions with clear answers and follow up. We communicated through email and Skype.

What did you find most impressive or unique about this company?

The team was very patient and understanding as we worked together to build this. I don't have a technical background, and they were very helpful and clear in answering my questions. They were also very quick to help fix issues or make changes. I never felt like there was any delay in hearing from them.

Are there any areas for improvement or something they could have done differently?

I was overall really impressed with working with them. One small piece of advice is to decide from the start which communication tool they will use - sometimes it was email, sometimes Skype chat, sometimes whatsapp, and a trello board. It was great that they were so communicative, but I didn't always know which way I should contact them. However, they were always very responsive.

BACKGROUND

Please describe your company and your position there.

I'm the funder of a startup developing (and continuously improving) a technology which enable new way of handling the working environments, through digital experience and reducing the technology "Frankenstein effect".

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire MultiQoS Technologies Pvt. Ltd., and what were your goals?

We are developing an innovative platform such an innovative orchestrator. We constantly need to speedup the development process of part of the core system of our technology (an orchestrator) and a front-end web application as well. The main goal was to finalise an urgent demand of a bunch of tasks within a month.

SOLUTION

How did you select this vendor and what were the deciding factors?

We got in touch via Linkedin and we decide to start with them among others local providers, having a test project. They were asked to create from scratch a web site frontend and backend. Their quality, commitment and result driven approach got us convinced.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

They designed and developed one of the new frontend modules and the business logic behind the UI/UX. Starting from the mockup for UI/UX and then the development after our approval. Depending on the sprint we had daily and weekly basis releases to test and check every component.

How many people from the vendor's team worked with you, and what were their positions?

There were 5 people in the assigned team, including a project manager, designers and MEAN stack senior developers.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We were able to reduce the delivery time of the main core platform letting us to be more proactive with out final clients. Especially they helped us in recovering the delay generated by another provider.

Describe their project management style, including communication tools and timeliness.

The project manager is still great and always listening and adapting the tasks and workforce to the (daily basis) incoming needs. According to the specific moment and timing needs we had from daily basis to weekly basis followup meetings; via Skype, Google Meet, Zoom (no matter which tool) and of course Trello and our corporate tools.

What did you find most impressive or unique about this company?

They were able to share with us the risk in terms of timing and commitment. They are very quick and smart in taking decisions even when in rough moments. They are always available.

Are there any areas for improvement or something they could have done differently?

Some time go faster in development increase the bug risk... it should be better to have different people from their side for a parallel test/staging... and they are already working on it.

BACKGROUND

Please describe your company and your position there.

I am the main consultant in a small IT consulting company. For extending our business with new clients, we needed a web presence.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire MultiQoS Technologies Pvt. Ltd., and what were your goals?

The goal was to create the company website, for presenting us and our main activities. We did not have the specific competencies and time do it by ourselves.

SOLUTION

How did you select this vendor and what were the deciding factors?

We were previously in contact with MultiQoS and knew they were able to build out web site. So we contacted them, settle the price and started the project quickly.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We had a kick-off meeting to discuss our requirements. From there, the team delivered a mock-up for the main pages. As the mock up was satisfying enough, there were few iterations. The final site is hosted on HubSpot that covers our immediate needs and can evolve easily if needed.

How many people from the vendor's team worked with you, and what were their positions?

3 people: 1 Project Lead, 1 UI/UX expert and 1 Sr front end dev

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The mock up and the web site was delivered fast. After some final fine tune-up we were able to have it online.

Describe their project management style, including communication tools and timeliness.

Communication was rather informal (although written). As out web site is, all-in-all, a simple project we appreciated the simple and fluid communication.

What did you find most impressive or unique about this company?

They were able to move forward nonetheless to deliver on time even with a certain lack of availability from our side.

Are there any areas for improvement or something they could have done differently?

Design review and final delivery review were handled by mail. Although important to keep written track, we (and I emphasize the we) should have done it also with screen sharing to be more efficient.

BACKGROUND

Introduce your business and what you do there.

I’m the founder and CEO of a sports, travel, and entertainment company. We started out as a provider of events planning and travel logistics services for sports fans who were looking to host sporting events in their area. Since then, we’ve grown to provide news services, sports logistics, and everything that has to do with game day needs.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with MultiQoS Technologies Pvt. Ltd.?

We hired MultiQoS to develop an app that could allow our fans to connect with each other on specific sporting events or game days.

SOLUTION

What was the scope of their involvement?

MultiQoS developed an application that sports fans could use to connect with their friends and plan their days alongside each other. This app could also enable them to set location preferences, find events in their area, and book their travels with us to various sporting events. 

We started the project with general meetings. I didn’t know much about app development or design, so I put all of my ideas on paper and discussed it with the MultiQoS team. Once we were all on the same page, we moved into production, which was broken into five parts covering the initial design, functionality development, initial demo, and final demo on both Google Play and the App Store. 

MultiQoS also created a landing page specifically for the app. 

What is the team composition?

I had two primary contacts. There was a business development person who was in charge of managing the relationship and making sure that everything was going well in terms of the processes and timelines. The was also a lead developer with whom I spoke frequently. 

How did you come to work with MultiQoS Technologies Pvt. Ltd.?

I used various network tools to look for different app development companies. I looked through LinkedIn and went through my own network of friends and family. That was when MultiQoS reached out to me and followed up with a few meetings. I really liked what I heard and saw, so we kicked it off from there.

How much have you invested with them?

The total cost was astound $19,000.

What is the status of this engagement?

Our partnership started in July 2021 and the project was completed in November 2021.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We don’t have any external metrics yet, but I can confidently say that our team is extremely pleased with the MultiQoS’s work. We’ve all been on tests and beta versions, and we’re all excited to give it out to the public. It looks incredible.

How did MultiQoS Technologies Pvt. Ltd. perform from a project management standpoint?

They were incredible. They’re based in another country but they accommodated my time and worked on my schedule. Everything was done professionally. I couldn’t have asked for a better development partner. 

We mostly communicated via Skype and email. We also set up a Trello board to track the progress of the project.

What did you find most impressive about them?

What stood out about MultiQoS was their ability to turn my creative idea into a usable application. They were diligent at taking notes and listened to what we wanted to accomplish. They understood our vision and asked really detailed questions to ultimately get to the bottom of the task. 

Are there any areas they could improve?

No, I can’t think of anything. 

Do you have any advice for potential customers?

Be detailed with what you’re looking to achieve and communicate as much of it as you see fit. Don’t hesitate to change plans or alter the course of the development either, because MultiQoS is very adaptive as long as your vision is clear-cut. 

BACKGROUND

Please describe your company and your position there.

I am the cofounder of an initiative based in Malaysia to improve senior citizens' mobile literacy skills.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire MultiQoS Technologies, and what were your goals?

We wanted to develop an app to allow senior citizens to have a one-stop platform to enhance their mobile literacy skills while also giving them the opportunity to connect with our volunteers. We knew we wanted it to be simple (considering the target group) with an intuitive design, while at the same time detailed enough to cover the basic mobile literacy skills a senior citizen would require.

SOLUTION

How did you select this vendor and what were the deciding factors?

We searched online for app developers that had good reviews. After the initial interview, we scheduled a few additional calls to share our requirements and to align on expectations. The MultiQoS team were friendly, timely, and considerate of our level of knowledge/ expertise in this area.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We had a series of design validation meetings prior to the actual building of the app. The team developed UIs to ensure we were aligned on the design as well as the user experience (as that was one of the most important aspects for us considering our target group). Once the design was confirmed, the actual development started. Throughout the course of the development, we were given test versions of the final output to test and provide feedback.

How many resources from the vendor's team worked with you, and what were their positions?

A project leader was assigned for the project and was also our main point of contact for the technical development. Aside from that, we also were in contact with the project manager for all admin related items.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Within the first month, we see a comprehensive UI designed for the app. It was well thought of, and not simply a copy paste from a template. As UI/ UX was one of our major concerns due to our target group, it was great that we were able to not only visualize how the output of the app was going to look like but also provide a cycle of feedback that allowed for reiterations wherever necessary.

Describe their project management style, including communication tools and timeliness.

It was easy to communicate with both the project leader and project manager. Most of the communications were done over Skype and email. On our end, we created a feedback deck to highlight the queries we had for every version of the app. The MultiQoS team was prompt in their response to our queries and were understanding of the delays on our end for data submission as well.

What did you find most impressive or unique about this company?

Their patience and strong understanding of our needs stand out. They knew the technical logic behind an app development. As a client, we never hesitated to defer to their expertise/ ask questions for areas that were confusing to us as we had faith they will try to explain it in layman terms. For us, having that trustable relationship was important seeing as our scope of work was a very people-centered idea.

Are there any areas for improvement or something they could have done differently?

While a rough timeline was provided at the beginning of the project, a detailed timeline would have been appreciated. As our team was new to the app dev scene, it would have been good for us to know if we needed to block time out in advance. We do acknowledge the duration of development was longer than usual due to delay on our side to provide the data on time (and also because we were flexible with the Go Live date). One possible way that might help mitigate this issue is to perhaps have status reports with the timeline to show us where are, the gaps to completion, what the remaining inputs are, and how does it affect the overall completion (to convey a sense of urgency). It will also be good to share upfront what are the additional platforms required at each stage of the project and why they are needed through a timeline or process flow chart for us to visualize the inputs needed. These information were communicated on Skype but our personal opinion is that having it as status reports/ discussions may make it easier to remember. Nevertheless, they've been great on Skype in answering our queries even despite our slow responses to them at times.