Multidots

BACKGROUND

Introduce your business and what you do there.

I’m a senior marketing specialist for a roadside assistance services company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Multidots?

We needed help with web development and design for our digital publication. We needed to migrate the entire site to a new host and redesign it.

SOLUTION

What was the scope of their involvement?

Multidots provides web design and development services. We initially went through a few planning stages and strategy meetings with them and had a kick-off meeting with their development team. They then laid out a plan and came up with mock-ups and designs using Figma. After that, they went on to build the site on a staging environment and tested it to ensure it ran smoothly and was optimized. Once everything was approved, they pushed it live to the production environment. Their team used WordPress and other various coding languages, such as JavaScript, PHP, and HTML5, to develop the site. 

Currently, Multidots is helping us with technical support and maintenance.

What is the team composition?

We work with 4–5 people from their side, including a project manager, developers, and a customer relationship manager.

How did you come to work with Multidots?

We found them through a Google search. They had a broad offering of services that suited our needs, so we decided to work with them.

How much have you invested with them?

We’ve spent between $50,000–$100,000.

What is the status of this engagement?

We started working together in March 2021, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Multidots’ developers have done most of the heavy lifting with the coding aspects of our website, which has allowed us to save a good chunk of time. In terms of our Google Core Web Vitals, we’re in the 97th percentile across the board. Our site’s loading time and mobile optimization have also improved.

How did Multidots perform from a project management standpoint?

They deliver on time and within budget and communicate well with us. We use Basecamp for project management and communicate through various platforms, including email, Microsoft Teams, Google Chat, and Google Docs.

Are there any employees from the service provider's team that you would like to shout out to in this review?

I would like to give a shout-out to their entire development team. They’ve done a great job of taking our thoughts and ideas and implementing them on the site.

What did you find most impressive about them?

Their communication is very good — they always respond in a timely manner.

Are there any areas they could improve?

We’ve had some challenges with the time zone difference. Their team is based in India, so they are ahead of us in terms of time. However, this isn’t really an issue anymore since they’ve done a great job of adjusting to the time difference and finding ways to work around it.

Do you have any advice for future clients of theirs

Be very thorough and detailed when planning out your project. They have the capability to deliver what you need, but if you’re not clear and concise, things may get lost in translation.

BACKGROUND

Introduce your business and what you do there.

I'm the director of branding and product marketing at EFI.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Multidots?

Our organization was splitting up, so we needed to separate ourselves from other parts of the business. Our website was incredibly outdated, and we wanted to apply new branding to it and have a brand-new, responsive website. We also wanted to ensure that it had all the functionality to work on translations and SEO.

SOLUTION

What was the scope of their involvement?

Multidots has helped us migrate content and create a new website. The team has designed different types of blocks based on our content needs. For example, we wanted to post customer success stories and videos, and Multidots has created a block for that. The team has also set up blocks for press releases and helped us embed contact forms, which are essential to us.

Moreover, the contact forms are integrated with our Marketo marketing automation tool for lead generation purposes. Since we translated our site into nine different languages, Multidots has also integrated our XTM translation tool that goes right to our localization vendor. Multidots launched the site in December 2023 and is still working with us on support and maintenance.

What is the team composition?

We've worked with a large team, including a business executive, a senior technical architect, a solution architect, a designer, and many programmers.

How did you come to work with Multidots?

Multidots was a referral from WordPress VIP. We were working with an account executive who recommended Multidots as a vendor. After meeting with the team and getting their quote and referrals, we decided to go with them.

What is the status of this engagement?

We started the project in April 2023, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Multidots has exceeded our expectations and is wonderful to work with. The team has understood all our needs very clearly. The designer is very in tune with our brand, and everyone in our organization has said the site looks beautiful. Multidots knows WordPress inside and out.
Regarding business results, we've seen an increase in contact forms filled out and submitted. This increase in leads has generated more sales opportunities for us.

How did Multidots perform from a project management standpoint?

Multidots has completed the project quickly and efficiently with little help from our organization. We don't need to have a huge committee working on the project. The team has taken on a lot of work and is fast and efficient. 

Multidots' communication is excellent. The team uses Basecamp, and we can always find the necessary documentation. We don't have to send emails back and forth and have access to the entire team assigned to the project. Multidots is always on time, and it's usually us who prolong the schedule. The team has their processes down and solidified, and it's easy to work with them.

Are there any employees from the service provider's team that you would like to give a shout-out to in this review?

Bhavin is our day-to-day program manager. He's the one I interact with the most to keep the project moving ahead. He takes in feedback and ensures the team is aligned in making updates and changes. I still work with him on support, and he’s great.

What did you find most impressive about them?

As part of this project, we've had a huge asset migration, which has been really time-consuming. I don't know if anybody else besides Multidots would've been able to do it. The team has set up a special migration tool from our old CMS to WordPress, which made it as easy as possible.

Are there any areas they could improve?

Multidots has a great upfront process of conducting workshops to gather input for the project in different stages. However, not all team members review the input. A couple of steps up front would've been smoother had the whole team looked at all the input provided in those sessions because not all the team members were present.

Do you have any advice for potential customers?

Be transparent and have a good idea of what you want to accomplish. Be honest about how much you can take on versus how much you want Multidots to do. Take a holistic look at what needs to be done and be realistic. Multidots has all the necessary professionals who are ready to help you.

BACKGROUND

Introduce your business and what you do there.

I'm the digital marketing director at Syufy Enterprises LP, which is a parent company for eight different brands under an umbrella of being family-centered.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Multidots?

We needed support for the redesign and platform migration for various of our websites. We were in a tight deadline and needed to leave our Sitecore platform within six months. We required to work with a team that could migrate our sites quickly and efficiently. 

SOLUTION

What was the scope of their involvement?

Multidots has migrated eight websites from Sitecore to WordPress and redesigned five of those sites. We initially had a discovery phase and requested the team for a fresh and clean look in three of the sites and then mimic the design for two other sites. Regarding UX, we've required Multidots to increase the page loading times speed and increase our e-commerce by speeding the check-out process. We've broken down the sites into three groups, and Multidots works on all sites concurrently.

What is the team composition?

I work with three account managers from Multidots, each managing one group of websites. We also work with a client success manager, 2–3 technical directors, a design director, and all of the developers underneath them, who are quite a few.

How did you come to work with Multidots?
I found Multidots on the WordPress VIP partners list.
How much have you invested with them?

Our spending is in the range of $200,000–$900,000.

What is the status of this engagement?

We started working with Multidots in October 2023, and our main project was completed in April 2024. I still work with the team as part of a maintenance and issues contract. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We've seen an increase in web traffic, click-through rates, and leads as a result of Multidots' work, and we've written a whitepaper about this. One of the metrics that is really important for my organization is to save content author time. Overall, we've saved 38 hours weekly in content management across our company. 

Additionally, one of our brands is an Italian restaurant, and the reservations on OpenTable have risen 27% after the new site's launch. Other metrics that have increased have been our search impressions by 10.3%, search position by 6.6%, and new users by 17.6%.

How did Multidots perform from a project management standpoint?

Multidots delivers work on time and on budget. The amount and ease of communication with the different teams has been outstanding. Our main form of communication with Multidots is Basecamp, and we also use email, Zoom, and Microsoft Teams. Working with three account managers is nice because I can focus on a subset instead of the whole project.
Are there any employees from the service provider's team that you would like to give a shout-out to in this review?

I want to highlight Mayur (Senior Project Manager). He's fantastic at organizing and leading all our complicated projects with my internal team and his team.

Are there any areas they could improve?
The only thing I'd like to change is for Multidots to provide a more robust training phase after the project's completion. 

Do you have any advice for future clients of theirs?

Multidots' team is quick and ready to work. The more you communicate with the team, the faster they'll deliver results. 

BACKGROUND

Introduce your business and what you do there.
I’m the managing editor and head of product at a digital media startup.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Multidots?
We needed a web development service provider.

SOLUTION

What was the scope of their involvement?
Multidots has developed a WordPress website for us. Initially, we had conversations with their project manager, who conducted the project’s scope and sent us documents and contracts. We’ve now entered the development phase, where we’ve worked with different project managers and engineers for several months. We’re still working with Multidots’ team in features development and maintenance.
Multidots has created a WordPress website with customized modules according to how we wanted users to interact with our platform. A different service provider has created the web design, and Multidots has implemented it. The team has also integrated third-party software for specific functionalities.
What is the team composition?
I work directly with Jeremy (Director of Business Development). I’ve interacted with three project managers and two engineers throughout the project. Around 12–14, teammates are visible on our Basecamp, although I don’t interact directly with them.
How did you come to work with Multidots?
My boss referred Multidots to me. We looked at several web development firms and were convinced about Multidots’ experience. We needed an established firm to address our project, and we knew Multidots could build our website from scratch and
How much have you invested with them?
Our project’s first phase has cost $75,000, and we’re in a second phase with an additional $30,000 budget. We also pay a $1,000 monthly maintenance fee.
What is the status of this engagement?
We signed our contract with Multidots in March 2023, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?
We have a good working relationship with Multidots. The team is flexible and delivers all required work with very good quality. Although some deliverables have required iterations, Multidots has accomplished all required functionalities.

How did Multidots perform from a project management standpoint?
Multidots meets deadlines and stays on budget — they’re running ahead of schedule as of now. The team is communicative through email, Slack, and Basecamp.
Are there any employees from the service provider's team that you would like to give a shout-out to in this review?
I’d like to shout out Jeremy’s work, which has helped us determine what we need and manage the project. Parth (Web Developer) has been great at facilitating work and getting tasks done.  We also have daily stand-up meetings with Karthick (Senior WordPress Engineer), and he’s great to work with.

What did you find most impressive about them?

Multidots has consistently delivered the required work, and their pricing is competitive.

Are there any areas they could improve?

We need to create our project’s road map, and then Multidots executes it, although the team could improve in their proactivity since we aren’t web developers. Multidots waits for our requests, and it’d be nice to have their expert advice for decision-making.

Do you have any advice for potential customers?

I recommend being organized and active in following up on your project’s plan. I also recommend tracking tasks on a regular basis.

BACKGROUND

Introduce your business and what you do there.

I’m the VP of marketing operations for a location solutions company. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Multidots?

We initially wanted to update our website. However, we eventually decided to hire Multidots to develop a new website using WordPress. 

SOLUTION

What was the scope of their involvement?

Multidots built and coded our website and all of its functionality. We essentially needed our corporate website to be intertwined with a business website, so we gave them our brand guidelines along with the required technical specifications. Meanwhile, our functionality needs included search capabilities and automatic tagging. 

At present, they’re still providing us with consulting services. 

What is the team composition?

We work with five teammates from Multidots, including Jeremy (Director of Business Development). He’s our main point of contact.

How did you come to work with Multidots?

I found Multidots online. 

How much have you invested with them?

Our investment has been upwards of $100,000. 

What is the status of this engagement?

We started working with Multidots in July 2022, and the partnership is ongoing. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Working with Multidots has been great because they’ve been true partners for me. I never feel that I’m delivering information on my own. They’re extremely supportive, which is crucial when rolling out a new website. Overall, it’s wonderful to have the partnership they’ve provided — I never feel I’m on my own. 

How did Multidots perform from a project management standpoint?

Multidots’ project management has been great. They deliver on time and stay within our budget. Moreover, Jeremy has been amazing. 

What did you find most impressive about them?

Jeremy’s communication style is great, and their team is knowledgeable. Even more importantly, they stand behind their work. 

Are there any areas they could improve?

No, there aren’t any. 

Do you have any advice for potential customers?

When working on website creation projects, remember that design is an important part of the process. Having great integration between the designers and the developers is crucial. 

In our case, we had issues with the design agency we used, so Multidots had to lean hard on certain areas to anticipate how things would look like. 

BACKGROUND

Introduce your business and what you do there.

I’m the head of operations at a startup media company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Multidots?

We hired them for web development.

SOLUTION

What was the scope of their involvement?

Multidots has built our WordPress website from scratch using PHP, implementing our UI/UX design. They've also provided broader strategic input by consulting plug-ins and functionalities on WordPress. Based on their recommendation, we chose WordPress VIP as a hosting server. The team also built the SEO architecture. Currently, they do additional development and maintenance for our site. 

What is the team composition?

I interface with three teammates from Multidots, including a project manager and discovery manager. Additionally, engineers are working on the site that I haven't interacted with. 

How did you come to work with Multidots?

I found them online, and they had very good reviews. 

How much have you invested with them?

We spent $65,000 on the initial build and an additional $10,000 in functionality we added before the launch. We've also spent $5,000 on the support plan.

What is the status of this engagement?

We started working together in February 2022, and the website launched in June 2022. Our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Multidots implemented our UI/UX design very well, and the site works as expected. Moreover, the site has had no downtime since we launched. Within the first 3–4 weeks of launching, we've been able to rank in the first spot for organic search results. Overall, the team's great to work with and very professional. 

How did Multidots perform from a project management standpoint?

They meet deadlines and stay within the budget. The team uses Basecamp for project management. Although communication is challenging when working with an offshore team, they handle our time difference as well as can be expected, and I'm happy with their responsiveness. 

What did you find most impressive about them?

Multidots delivers a very good product at a relatively low price point. 

Are there any areas they could improve?

No. 

Do you have any advice for potential customers?

You must be proactive in communicating with them and giving them clear and extensive feedback. Working remotely, you need to articulate your needs clearly in order to be happy with the result.

BACKGROUND

Introduce your business and what you do there.

I’m an executive at a lead aggregation company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Multidots?

We wanted to increase our SEO.

SOLUTION

What was the scope of their involvement?

Multidots has been working with us on implementing technical fixes to improve our SEO. In addition to that, they’ve also done WordPress web development and plug-in implementation to help me create a form and a style of a product that could allow students to have loan provider recommendations through a database. In addition to that, they’ve also reconfigured P2P files and some other technologies in our websites to optimize our site’s speed and Google Ads management.

What is the team composition?

We’ve worked with a project manager with a team of 2–3 developers who perform behind the scenes.

How did you come to work with Multidots?

They were referred to us by someone who knew about their work.

What is the status of this engagement?

We started working together in March 2019, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Our core web vitals are all green now, which is an important KPI for us.

How did Multidots perform from a project management standpoint?

Their project management is excellent, and they’re a great team to work with. In terms of tools, we use Microsoft Teams and Zoom.

What did you find most impressive about them?

They’re a knowledgeable WordPress team, which is difficult to find among developers.

Are there any areas they could improve?

I don’t think there’s anything they can improve on — we’ve given them our feedback, and since then, everything has been fantastic.

Do you have any advice for potential customers?

Develop your business requirements ahead of time and make them as clear as possible. That has enabled us to have a process without hiccups because they understand what we want.

BACKGROUND

Introduce your business and what you do there.

I’m the marketing director for a data and analytics consultancy. We’re a professional services firm.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Multidots?

We were trying to cost-effectively make our site more robust with content and update its design and usability. The site was custom-built on WordPress by a previous vendor, so we couldn’t go in easily to update it ourselves.

SOLUTION

What was the scope of their involvement?

Multidots took over and started building the site. Our graphic designer did the initial design, and they did the code. We approved it and pushed it into production. Then, they worked on other things on the backend.

Additionally, they’ve provided some strategic guidance around conversions on landing pages and helped with our partner pages' layout and design. Our graphic designer has created them in terms of imagery and color, but Multidots has shown us competitive pages, recommendations on different site sections, and features we might want to include.

What is the team composition?

We’ve worked with three people. We have a primary contact, an account executive, and sometimes they bring Maggie (Project Coordinator) for conversion optimization.

How did you come to work with Multidots?

We found them on Clutch.

How much have you invested with them?

We spend around $3,500 per month, so it’s roughly $30,000.

What is the status of this engagement?

We started working together in May 2021, and our relationship is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’ve added more pages and seen more engagement with the site. There has been an increase in traffic, but I don’t know if we can attribute it to their work.

How did Multidots perform from a project management standpoint?

Project management is excellent. They send us a spreadsheet every week so we can have a clear understanding of how many hours we have left on our monthly retainer. Communication is great; they’re super responsive. Also, our account executives give us great recommendations. We haven’t run into any issues so far.

We communicate with them through ClickUp, our project management tool.

What did you find most impressive about them?

Our site has a lot of custom code, and they’ve done an excellent job building on the pages without making any errors. We have a vendor that messes up the whole design whenever they make any small change. Multidots never does that; the team always clearly knows what they’re doing with the code, and they test it. Overall, working with them has been really smooth.

Are there any areas they could improve?

It’s a little confusing at times because it’s not always clear who we should contact. Maggie came into the picture, and we haven’t heard from her in a while. We’d like a bit more clarity; otherwise, everything’s good.

Do you have any advice for potential customers?

Just be clear on what you need — spell it out and get it done. They’re responsive, communicative, and easy to work with.

BACKGROUND

Introduce your business and what you do there.

I’m the founder, chief strategist, and project manager for IvyCat, a web development agency that specializes in WordPress web development. We do e-commerce management and complicated implementations of WordPress integrations and third-party services. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Multidots?

We hired full-time developers through Multidots to effectively be our staff.

SOLUTION

What was the scope of their involvement?

Multidots provides staffing services for us. They work on a bunch of different projects and websites for us. Moreover, we have different types of clients, and we build brand new websites for them. Most of what Multidots resources do involve custom-optimized WordPress themes and plug-in development. We also redesign and optimize some of those sites.

For example, we have a client that sells complex products. Our team and the Multidots resources use WordPress and WooCommerce, along with other plugins, to accomplish tasks for that site. In other words, we make the website do something that it doesn’t do by default. Our team and Multidots work together to figure out what our deliverables are and put them into the project management system. Then, we plan and work on the deliverables. 

When we start a project, Multidots follow our normal development procedures since we have our own codebase and policies for code review. Because we treat them as in-house employees, they also participate in our standup meetings. They’re also involved in the monthly or weekly maintenance services we provide to our customers.

What is the team composition?

Currently, we work with two people from Multidots. 

How did you come to work with Multidots?

I had seen Multidots in conferences and talked to some of their people in different cities where we had WordPress conferences. Meanwhile, we had another development partner, but I wasn’t entirely happy with them. As a result, I went out and searched for a solution, which reminded me of Multidots. Ultimately, I connected with them and we started talking. That was how we began working together. 

How much have you invested with them?

We’ve spent around $240,000. We pay around $10,000 a month for their services. 

What is the status of this engagement?

We started working together in September 2019, and the partnership is ongoing. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

It’s tough to quantify success metrics because our team is always getting more efficient. However, since working with Multidots, our billable hours have increased from 30–35 hours per week to 70–75 hours per week. That has had a big effect on our revenue and workload. Simply put, we’ve doubled our capacity. 

How did Multidots perform from a project management standpoint?

The resources from Multidots work on our time schedule, so they deliver on time. As a company, Multidots also deliver. From a sales perspective, we’re able to get a developer quickly. Within a week or so, we get several good resumes, and I can conduct interviews. Overall, Multidots has been amazingly responsive to our needs. 

Moreover, their integration into our workflow has been surprisingly easy. Multidots give each of their developers a week to get used to our company culture. They learn how we do things before they start charging on the clock. As part of that, I interview their developers to know whether we’re comfortable with them. After hiring them, there’s always a learning curve; some of the things we do are complex, so it takes a while for them to truly understand them. However, their resources have the ability to get up and running right away. 

What did you find most impressive about them?

Multidots takes the time to get their engineer certified for WordPress VIP. For context, if a WordPress developer wants to publish things on the platform, WordPress has a VIP service meant for large enterprise organizations, such as magazines. The VIP service hosts and drives a ton of traffic through the website. In other words, Multidots’ resources adhere to the higher standards of WordPress development. 

Essentially, if we want to publish things on WordPress, we have to have well-written code that adheres to the platform’s formatting rules. Multidots does that, and they’re committed to the WordPress community. This means a lot to me. Moreover, I’ve received plenty of solicitations from companies around the world, telling us to use them as our developers. I’ve tried other organizations in the past with varying levels of success, but Multidots has everything that I want in a development firm. Overall, Multidots is a highly professional organization. 

In terms of tools, we use Teamwork for project management. We also use Slack for real-time communication. Then, we use Zoom for our daily standups that last for 15–30 minutes. 

Are there any areas they could improve?

No, there aren’t any. Every time a company uses staffing services like this, they’ll always have issues with individual members. However, Multidots’ resources have been terrific. 

Do you have any advice for potential customers?

Be clear about what you want and the level of expertise you need. Prepare interview questions that will give you a good idea of the developer’s experience with WordPress. Take that interview seriously and ask technical questions. I do that because I like to see people think on their feet. 

Moreover, keep in mind that Multidots offer different levels of development expertise. You can hire a junior, mid-level, or senior developer, and they have different attributes. As a result, it’s truly important to know what you need to hire the appropriate developer.