Multidots

What evidence can you share that demonstrates the impact of the engagement? 

Loading time has improved significantly—by a few seconds on desktop and mobile. We’re now down to below a full second load on any page. Conversion from web hit into lead has also improved by about 15%. So, I’m happy with the results.

The project evolved and grew as we went along and Multidots handled things in a timely fashion. They were quick to troubleshoot, find bugs, and solve them. Often, they would stay overnight to make sure problems were resolved by the morning. Once the project was completed, they stuck around to support updates and resolve issues.

How did Multidots perform from a project management standpoint?

We worked in Basecamp together. Their project management was stellar. They’re very timely in all their delivery and they really excelled in getting the project on track as we went along.

What did you find most impressive about them?

Their account service was phenomenal. Technically, they’re very capable and made changes as we needed them, but their account service paid attention to our emails and our requests whether it was big or small. It was one of the best experiences I’ve had working with a vendor.

Are there any areas they could improve?

It’s a global company, so time is always a challenge. It would be helpful if there were people in my time zone to work with. That being said, work never slowed, production never slowed, and they delivered everything on time.

Do you have any advice for potential customers?

You should strongly consider Multidots. They’re a great partner. They provide solutions and they work very quickly.

What evidence can you share that demonstrates the impact of the engagement?

We’ve kept track of their turnaround time, the number of bugs reported, and response time.

How did Multidots perform from a project management standpoint?

When it comes to our collaboration, they have good communication. We get regular follow-up from their side, including updates on the project status and meeting minutes capturing the most important items. They handle testing, but we’ve given feedback as well. 

They use their internal project management system, which helps a lot in our communication. We have access to the system and use it for communication, updates, and a file repository.

What did you find most impressive about them?

It’s the communication and the diversity of their skills that stand out. If we ask for items beyond our original scope—integration with Power BI, for example— Multidots can find skills within their team and provide us those services.

Are there any areas they could improve?

It’s always important to remain aligned with the client and the client’s needs as a project proceeds. But Multidots is strong at that already.

What evidence can you share that demonstrates the impact of the engagement?

Overall, the results are mostly qualitative but we get a really great return on investment. The only metrics we look at are publishing deadlines, which they've always hit. If there’s an issue, what I really like about Multidots is their excellent communication. They’ve told us about tradeoffs. For example, their team has explained that they could build a feature but it would be at a higher cost or reduce the amount of effort on another project. They’ve met expectations across the board.

How did Multidots perform from a project management standpoint?

They use Teamwork and we use Asana. In Teamwork, we’ll discuss what happened during the day; For example, here’s where a project stands. From a micro-standpoint, we’ve used Asana. Their team’s been flexible with our system. They will go back and forth, receiving guidance and feedback from our editors. Their team has been pretty good from both a macro and micro standpoint.

What did you find most impressive about them?

Multidots has been honest and transparent. That’s one of the biggest benefits of working with them. I can tell you till the cows come home about the quality of their products. What I value is they have the ability to break down a project and give us what I think are accurate estimates on time, cost, and energy. I’ve worked with other people who will either lowball costs or won’t give you an accurate timeline in order to elongate an engagement or contract.

Are there any are as they could improve?

By and large things have been great. Time zone is the biggest challenge. To have someone who’s working our hours, that would be an ideal scenario.

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

We haven’t been able to test the market fit for our product. There is a brief demo online, but it’s not something we’re pushing to users yet. Compared to other applications on the market, ours is definitely comparable or better. It’s exceeded our expectations.

How did Multidots Solutions perform from a project management standpoint?

They have a backend system through which we can all collaborate on the project. That’s where we do most updates, and talk about what’s going on. There is a time difference, but Multidots Solutions has gotten back to us right away, as soon as they can. They gave us full feedback and bounced ideas based on what we were trying to implement.

What did you find most impressive about Multidots Solutions?

This is the first time I’ve worked with a company like Multidots Solutions. They’ve been very transparent, taking part in video calls with us over Skype. I always thought that the process would be a bit shady, but Multidots Solutions made it easy for us to get the things we needed and talk about different scenarios for upcoming work.

Are there any areas Multidots Solutions could improve?

Not so far.