Muletown Digital

BACKGROUND

Please describe your company and your position there.

I'm the owner and we do business coaching for start-up entrepreneurs.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Muletown Digital, and what were your goals?

I hired Muletown Digital to design and build a website for my new business. I knew I wanted it built on a Wordpress platform and Muletown Digital came highly recommended. My goal for the website was for it to speak to our dream client and showcase our services. To convert visitors to clients.

SOLUTION

How did you select Muletown Digital and what were the deciding factors?

I was referred to Muletown Digital and having seen the work they do and after talks with Adam and his team, I knew they were the right fit for me. He really listened to what I envisioned, answered all of my questions, and talked me through what would work and wouldn't work for what I wanted to accomplish.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We had a kick-off meeting to talk through scope of project, the timeline for the project, and answer any remaining questions. Website copy was first step and once approved we moved into wireframes and approval. Home page design was done once the wireframes were approved. The designs were presented on a video call, edits made, then final approval. Ready for coding. Once site was developed the team ran it through a site test to make sure links worked, mobile versions were correct, and overall review then I was sent a link to review & approve the site before it went live. After the site went live, I had a live training to walk me through the back-end of my website.

How many people from the vendor's team worked with you, and what were their positions?

I worked with four members of the team. The project manager, copywriter, designer, and developer.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Every new lead we receive comments on how much they love our website and it's what compelled them to book a Discovery Call. As an online business, having a website that speaks to our dream client is critical to client conversion. Everything about our site does this.

Describe their project management style, including communication tools and timelines.

I was kept up to date on my project through email and Slack. I knew what was being delivered when and what my next steps always were along the way.

What did you find most impressive or unique about this company?

They went beyond my expectations for our website. When I first saw it, I got very emotional. It was everything I envisioned and so much more. The team was so wonderful to work with and I felt valued every step of the way. And they were (and still are) there AFTER the site went live to help with anything that I need. They genuinely care about my business and how my website is performing for me months and more after.

Are there any areas for improvement or something they could have done differently?

Nothing. They go above and beyond, are super knowledgeable, deliver amazing work, and treat you like a close friend along the way.