Mule Media Inc

BACKGROUND

Introduce your business and what you do there.

I am the owner of a Puerto Rican restaurant in Calle Ocho, Miami.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Mule Media Inc?

We were a brand new business and needed more of a social media and web presence.

SOLUTION

What was the scope of their involvement?

Mule Media Inc developed a WordPress website for us. Their team started by asking us to find three different sites to serve as inspiration. Our teams sat down together and broke down what we did and didn’t like about them. A photographer came out and took photos of our restaurant and plates. They built a mockup site and, after getting out approval, kept developing on that theme. Mule Media also did SEO for us and set up an Instagram for the restaurant.

Their team also integrated a POS system. They created marketing collateral, such as business cards and flyers. Our restaurant didn’t have an operations manual so they can in and advised us on a couple of operational changes we could make. Then they helped us put that in writing in a 110-page manual.

What is the team composition?

My main point of contact is Fernando (CEO & President, Mule Media Inc). He has a team of about 10 people, including a graphic designer and a web developer. 

How did you come to work with Mule Media Inc?

We asked a couple of people around and interviewed two different agencies before we met with Fernando. He’s from Puerto Rico as well so that helped us narrow it down a little better. 

How much have you invested with them?

We have invested between $5,000–$10,000.

What is the status of this engagement?

Our ongoing engagement with Mule Media Inc began in March 2018.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Mule Media Inc’s work is the highest quality. Whenever you type in our name, we’re the first search result on Google and we weren’t before.

How did Mule Media Inc perform from a project management standpoint?

I don’t think any email I’ve written to them has gone over 20 minutes without being answered. Fernando is really quick and attentive.

What did you find most impressive about them?

Their service is great, they’re very on top of everything.

Are there any areas they could improve?

Honestly, I would like to meet the whole team.

Do you have any advice for potential customers?

Talk to Fernando and tell him what you want and what your goals are.  He’s really good at being receptive.