mTraction Enterprise (An Affle Company)

BACKGROUND

Please describe your company and your position there.

Muthoot Pappachan Group is a well known financial services and commercial conglomerate. I work as the Product and Project Manager for MotoDesh and was involved in the conceptualization and delivery of the product.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire mTraction Enterprise, and what were your goals?

mTraction was hired for the custom development of an e-commerce website and mobile application of the product MotoDesh, which allows customers to purchase and finance their 2-wheelers online through a seamless process. Our goal was design, develop and launch the product within a year.

SOLUTION

How did you select this vendor and what were the deciding factors?

We selected mTraction primarily because of their quick understanding of our requirements, past track record, and also for the quality and depth of their techno-commercial proposal submitted to us

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Development of website, Android app, integrations with CRM, CMS and LOS systems

How many people from the vendor's team worked with you, and what were their positions?

Around 15 people from the team worked with us including Project Manager, Business Analyst, Backed and Frontend developers, CMS developers, quality testers and Android app developers

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The product was launched within the scheduled timeline, and the quality and workflow gave a very positive experience to our customers, and helped our group acquire a new set of customers

Describe their project management style, including communication tools and timeliness.

JIRA, Slack and Mail were the communication tools used. Our daily scrum meetings helped us share progress, solve queries and stay on top of the project.

What did you find most impressive or unique about this company?

Quality and responsiveness of the project members, Design thinking, Process oriented approach, and their technical understanding of various aspects

Are there any areas for improvement or something they could have done differently?

Better contingency planning could have been done, to prevent delays during Covid waves

BACKGROUND

Please describe your company and your position there.

I’m the CEO of an advertising and branding agency focused primarily on web and mobile software development. I'm also the CEO and CTO of a newly created Fintech company offering financial services and products.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire mTraction Enterprise, and what were your goals?

For over 15yrs we’ve been very successful growing our software services for our clients and we decided to launch a proprietary Fintech product in response to the Digital Asset Business Act passed in Bermuda in 2018.

We started development in 2019 and completed the entire UI/UX with plans to complete the back-end development in early 2020. Unfortunately, due to COVID-19 we had to focus on serving our clients and helping them pivot and survive the global lock-down.

As a result we did not have time or resources to complete our Fintech product. We hired the team at Affle (mTraction Enterprise) to help use develop the backend of our application. Our goal was to launch a fully functional MVP in a timely manner and be first to market.

SOLUTION

How did you select this vendor and what were the deciding factors?

We found them after an exhausting search online for a seasoned mobile developer. We considered them along with 3 other vendors. Due to the complexity of the project, high priority and necessity to get to market first, we needed a results-driven development partner that was committed to following our UI/UX and requirement document to the letter.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

They helped us develop the back-end of the mobile application using our UI/UX as a guide. We first started with a discovery workshop to review the UI/UX and go over our functional requirements.

They provided detailed feedback, Phase 1 scope of work, and a timeline for completion before starting development using React JS and Dart. They completed Phase 1 (MVP) in 2 - 4 week sprints which allowed us to test functionality and give feedback.

How many people from the vendor's team worked with you, and what were their positions?

There were 22 people connected to the project with 6 people in the core team. This included an account manager, project manager, project analyst, 2 senior back-end developers, and 1 analytics developer. Other core resources would come and go depending on the sprint requirements.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We were able to develop the MVP in a timely manner which was a major accomplishment considering the global pandemic. Due to the high quality of the project we’ve been able to form a partnership with the government to become their digital asset remittence provider for government services. The development experience was exceptional and enjoyable. So we decided to retain their services for further iterations to our product.

Describe their project management style, including communication tools and timeliness.

The project management style was great. We met monthly with the account and project manager to go over the project status and feedback. We also met weekly with the project manager and development team to go over the status of sprint and overall project wins and challenges. We communicated through Google Meets, Whatsapp, and email.

What did you find most impressive or unique about this company?

The most impressive thing about this company is their dedication to the task and project. I never heard no or not possible. All of our ideas and requirements where executed perfectly.

We also had direct access to the project manager and team via WhatsApp which made communication instant and clear even though the team was in different locations and timezones. This was very impressive considering the global lock-down and transitioning to WFH (work from home) several time through-out the project.

Are there any areas for improvement or something they could have done differently?

While the quality of work was great overall, there was a slight language barrier which caused clarity issues in the early stages. Once we got familiar to the accent, everything flowed smoothly. Additionally, since we provided all the UI/UX, a little attention to detail would have eliminated a few delays during the project. Awesome experience otherwise. I would definitely recommend the team.

BACKGROUND

Introduce your business and what you do there?

I’m the assistant director of IT and applications at ISEAS, a government agency within the Ministry of Education in Singapore.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with mTraction Enterprise?

We needed to have a mobile application developed.

SOLUTION

What was the scope of their involvement?

mTraction Enterprise designed and developed our mobile app for Android and iOS using React. This platform allows users to consume our key products, and we’ve implemented readable content in it, including news, articles, and product descriptions. It also serves as a tool for the public to interact with us and register for public events and webinars.

Currently, mTraction Enterprise is creating another mobile app to address upcoming businesses. They’re also increasing our platform’s information capabilities and expanding the registration processes for events. Additionally, they’re working on syncing our two main websites with the mobile apps with an automation implementation.

What is the team composition?

mTraction Enterprise has six people working on our project, but I mainly interact with the project manager, the QA, and the business director.

How did you come to work with mTraction Enterprise?

We heard about them through another group within the government. They had already been prequalified by that group, which simplified the process. We also liked that they had experience in their field.

How much have you invested with them?

We’ve spent $100,000.

What is the status of this engagement?

We began working together in November 2019, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

The mobile app developed by mTraction Enterprise is very user-friendly, and the feedback that we’ve received from users has been positive. We have to meet certain KPIs and standards for our websites and applications because we report to the central government agencies who oversee all these initiatives. mTraction Enterprise is now working with us to ensure that we’re meeting all those KPIs.

How did mTraction Enterprise perform from a project management standpoint?

Although some things initially took longer than expected, mTraction Enterprise’s project management has been great. Our communication improved when we understood each other’s working styles. We use Basecamp, Jira, and Google Docs to manage the project.

What did you find most impressive about them?

We hadn’t done a mobile development project before, so we discovered that these projects have many complexities. However, mTraction Enterprise has done a good job handling all of them and teaching us a lot of things. For example, the screen size and user navigation on mobile platforms are very different from web platforms.

Are there any areas they could improve?

It would be great if mTraction Enterprise gave us more recommendations regarding functionality and usability to help us make the best decisions.

Do you have any advice for potential customers?

It is important to have an internal teammate familiar with technology whenever working on a technological project with an external agency.

BACKGROUND

Introduce your business and what you do there.

I’m the IT manager for an app-based grocery company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Affle Enterprise?

Due to COVID-19, we wanted to develop an e-commerce app to expand our digital presence.

SOLUTION

What was the scope of their involvement?

Affle Enterprise developed our grocery e-commerce app for iOS and Android. They used WordPress and WooCommerce technology to accomplish these tasks.

What is the team composition?

We worked with five people: a business analyst, a developer, a frontend engineer, and a backend engineer.

How did you come to work with Affle Enterprise?

I found them on Clutch.

How much have you invested with them?

We spent between $10,000–$49,999.

What is the status of this engagement?

We worked together from June–December 2020.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Throughout the engagement, the Affle Enterprise team was professional and responsive.

How did Affle Enterprise perform from a project management standpoint?

We had a general meeting once a week via Google Meet. They met all of the deadlines.

What did you find most impressive about them?

Their professional approach helped us formalize our idea even before we initiated the project.

Are there any areas they could improve?

They could improve the UX/UI design and admin panel.

Do you have any advice for potential customers?

Affle Enterprise is very professional.

BACKGROUND

Please describe your company and your position there.

I'm the Managing Director & CEO at YokeAsia Malls. We collaborated with Affle to launch our esteemed product "Digital Mall of Asia" which gives a 3D Mall shopping experience to the users from the comfort of their home.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Affle Enterprise?

Our vision of Digital Mall of Asia project was clear in our head and we found Affle Enterprise a good match to deliver the project on time maintaining the desired quality.

What were your goals for this project?

Our primary goal was to launch our platform quickly where users could place orders and retailers could manage their profile, inventory, and manage online orders.

SOLUTION

How did you select Affle Enterprise?

We got in touch with Affle Enterprise via online channels and post exploring we found them a good fit because of their experience in the retail industry. Affle has a presence in India and hence was preferred for their experience with E-commerce projects.

Describe the project in detail.

The project was to develop a 3D Digital Mall platform with multiple user panels. Affle started with a thorough analysis of the complete project to finalize the scope of the project followed by the design and development of the platform.

By utilizing Affle's in-house product "Shoffr" we were able to launch the platform within the targeted time. We started the retailers onboarding well on time and launched the platform for end-users to place orders.

What was the team composition?

The project team was headed by the Project Manager & comprised of business analysts, UI/UX designers, Mobile App developers, backend developers and QA as well.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Our vision for the website was clear in our head, we needed an agency that would not only interpret that vision to the dot but also contribute to it. Working with the Affle team has been that kind of an experience where your expectations are overachieved, with a dedication towards minute details as well as the overall timelines.

We had gone through a rough experience before we joined hands with them, and in under a year, they have been successful in meeting all our expectations. The development team was in touch with us throughout the development process and ensured that they are creating everything as per our needs.

The entire team has proven to be very innovative and will work with ideas that we have as well and think of new ways to bring more traffic to our site in ways we would never have considered. We truly at Digital Mall Of Asia want to extend gratitude to the Affle team for their work since last year and a continued successful venture with them.

How effective was the workflow between your team and theirs?

The assigned project manager was easy to communicate with & provided us with daily/weekly project updates. We connected over the phone on scheduled weekly calls and ad-hoc calls and used Basecamp for all other communication and project status updates. Overall, I was impressed by the working methodology and professionalism of the team.

What did you find most impressive about this company?

Our vision for the website was clear in our head, we needed an agency that would not only interpret that vision to the dot but also contribute to it.

Working with the Affle team has been that kind of an experience where your expectations are overachieved, with a dedication towards minute details as well as the overall timelines.

We had gone through a rough experience before we joined hands with them, and in under a year, they have been successful in meeting all our expectations

Are there any areas for improvement?

The overall experience was very good.

BACKGROUND

Please describe your company and your position there.

We are a leading information technology-enabled cognitive solution company having more than 100,000 employees worldwide. We are headquartered in the USA and operating in more than 100 countries across the continent.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Affle Enterprise?

We hired Affle for the consulting of a Mobility project for our client. Our client was a large bank based in the USA and they were looking to launch a user-friendly mobile application. Since it was a short-term project we decided to hire a specific solution to provide a feasibility study and budget estimation document.

What were your goals for this project?

Being a principal consultant myself, I understand the importance of documenting the journey of idea to deployment. The goal of the project was to pen down the minute details in terms of the UI-UX, integrations of the legacy platform at the parameter level, data security, how the personal information will be kept secured, data masking, cloud security compliance, best cloud solution provider, chatbot integration, etc.

SOLUTION

How did you select Affle Enterprise?

We compared different providers but most of them were good at the front end and UI perspective. We contacted them Affle claims to be a back-end-driven thought process while building an application, during our discovery calls they displayed through analysis and queries were also relevant. Our team has selected the top 3 vendors and Affle was closest to our needs and budget too.

Describe the scope of their work in detail.

Affle delivered detailed documentation. The list is quite large including FRD (Functional requirement document), Flow charts, Site Maps, Test Suite/Cases, Test Summary & Code Coverage Report formats, Project Plan User Manual Architecture, API documents, Database schema, server setup details (SSL, VMs, Database, Storage), Production activities (Force logout, Force app update, Logging), customer acquisition plan and maintenance neds after go live, etc.

What was the team composition?

We demanded senior resources and Affle allocated one account manager, a project manager, 2 full-stack developers, 1 iOS developer, 2 analysts, and one solution architect. Different skills joined in between too to discuss the content and marketing needs.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

My client was satisfied with the outputs so we are. We had a detailed debate on CMS and API selections, Affle assisted us during the client call. The interaction with our client was not in the scope but Affle considered and assisted during the discussions. We are satisfied with the efforts and the documentation of the Affle Enterprise team.

How effective was the workflow between your team and theirs?

The communication was quite detailed due to the nature of the project we sit the whole day. The full-stack developers were also included to address the effort estimation. It was a smooth workflow.

What did you find most impressive about this company?

Their process understanding and focus on data security and scalability were awesome. The team was quite detailed and expert in their domain.

Are there any areas for improvement?

They could be more flexible though, Anuj Tripathi from their account management team, coordinated well to overcome this limitation.

BACKGROUND

Please describe your company and your position there.

We are a one-stop agri-trading platform that connects thousands of Indian formars, traders, millers and processors located in 25+ states across the nation.

The access to various services such as customized auctions, warehousing and procurement, secured payments, and assured quality harvests makes the agri-trading ultra-smooth and simple to process.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Affle Enterprise?

"We hired Affle as an IT consultant wherein they are helping us with the technologies included android, iOS development.

What were your goals for this project?

we're transforming the agri value chain through technology. For small farm owners, we enable digital access to a wider marketplace. For buyers, we assure quality whilst mitigating counterparty risk and enabling secure payments.

SOLUTION

How did you select Affle Enterprise?

"We wanted to hire an agency who can work with us as a consultant and take care of the full development cycle of our Mobile App. We contacted several different vendors for this role.

During the course of the selection process, we found that Affle helped us with, in-depth analysis of the requirement and suggested us the best possible solution to our need.

Describe the project in detail.

Aiming to create a digital platform for all the farmers across India to assist them in their journey and leveraging agri-tech as a huge benefit, we developed a solution in such a way that a mobile application is accessible to all the farmers updating them about the latest technology and techniques.

What was the team composition?

The team size was quite fluctuating. So far we have worked with 1 designer, 3 to 4 developers, 1 project manager, and 1 account manager.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

"The platform solves the problem of quality harvest, communication between the buyer and the seller, transaction and payment security. These commodities are 25+ in count including both खरीफ and रबी harvests.

The result is a digital destination that will integrate fragmented Agri commodity trading in a secure and convenient manner."

How effective was the workflow between your team and theirs?

Their Account manager, project managers, and programmers are very skilled and are easily accessible when it comes to communication and discussion.

The excellent communication and suggestion on the solution part helped us to achieve the desired result in a much appropriate way.

What did you find most impressive about this company?

They have a brilliant team of project managers and a portfolio of companies for which they have developed apps on various verticals.

Are there any areas for improvement?

No, They are very impressive and prompt to answer our concerns and queries. We are looking forward to a long-term relationship with Affle.

BACKGROUND

Please describe your company and your position there.

We are a USA-based internet service provider headquartered in Greater Boston, Massachusetts. We offer communications, network broadband, VOIP, and managed services.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Affle Enterprise?

Affle has developed a video streaming cum customer service app in React Native. It's for android and iOS mobile devices. However, the admin portal is a web-based solution.

What were your goals for this project?

Our primary goal was the user engagement and provide a video streaming experience to the customer where they can upload the hyperlocal informational videos and can chat with each other too.

SOLUTION

How did you select Affle Enterprise?

After a lot of research, after all we wanted a long-term partner. We initially reached out to several companies. Affle offered thorough, in-depth analysis and advice before we even agreed to hire them, which was very impressive. My tech lead gave the highest rating to Affle.

Describe the project in detail.

Hyperlocal community engagement is our major focus. However, my app is meant to raise the service requests and get them solved upon priority. After COVID-19 my customers demanded an app, I thought to get something on which I can proud of.

What was the team composition?

They assigned 2 business analysts & a project manager to help us out with the scope of work and progress on the project. Further, 2 designers, 4 programmers, and a dedicated QA were aligned on the project. Their business head Anuj Tripathi and Shubham from the marketing has helped us to keep a check on my marketing expenditure as well.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

So far so good. Planning a launch event soon. Adding more features in between before we go live next month.

How effective was the workflow between your team and theirs?

They were behind us for the feedbacks. I liked the push attitude. There was excellent communication between the teams and that helped us to improve our final product more and more. Affle also provides great support and the team is always available to answer any question.

What did you find most impressive about this company?

They are true professionals. They have an excellent portfolio of companies and make apps that are very clean and easy to use. Also, they are very good at assessing needs. The questions were very detailed sometimes.

Are there any areas for improvement?

The documentation and communication on tools could have been less. We were not too handy with the project management tools earlier. But they managed us well.

BACKGROUND

Please describe your company and your position there.

We are a multinational information technology company that provides business consulting, information technology and outsourcing services. We enable clients in 46 countries to navigate their digital transformation. I am the senior business consultant leading a BFSI project for the company.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Affle Enterprise?

We hired dedicated resources from Affle for an Internal project with a client. The team included lead engineers, UI/UX designer and quality analysts.

What were your goals for this project?

The objective was to onboard a smart and quick to adapt team for a critical project. This was for a BFSI client and hence the domain knowledge was a must.

SOLUTION

How did you select Affle Enterprise?

During the interview process, the resources & consultants were professional & knowledgeable about the project domain. The business team was proactive, responding quickly to each of our concerns. Affle, being a public listed company backed our trust on being compliant and process oriented.

Describe the project in detail.

The project enabled the process automation for a leading bank in the US.

What was the team composition?

We onboarded a team of 5 resources & consultants that included 3 developers, 1 designer, & 1 QA.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The project went live successfully and we are onboarding more consultants from Affle. Now, we have more than 10 resources working as our extended team.

How effective was the workflow between your team and theirs?

The communication was well and the team understood our requirements quickly and efficiently.

What did you find most impressive about this company?

Their process-oriented culture and the 360-degree domain experience were all amazing.

Are there any areas for improvement?

The prices are premium but that justifies as per the quality work & services delivered

BACKGROUND

Please describe your company and your position there.

Spectra aims to create success for people through excellence in internet services. We assist businesses and individuals in moving ahead and hitting their goals through our end-to-end optical fiber network capable of delivering India’s Fastest Internet speeds up to 1 Gbps for every home and up to 10 Gbps for every business.

By offering cutting-edge futuristic technology at affordable prices to consumers across Delhi/NCR, Bangalore, Mumbai, Pune, and Chennai, Spectra is set to revolutionize the Internet experience in India.

It’s the dawn of a new internet era, an era that will #MakeLifeBetter and revolutionize the way you chat, watch, listen, think, work, and collaborate. I'm working as Sr. Manager IT and handling all the software developments happening to automate our individual and corporate user's interaction with us.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Affle Enterprise?

We chose Affle Enterprise to develop My Spectra Selfcare app and helped us move offline to online and increase our reach to users. We are still working with Affle Enterprise to enhance and automate other areas including internal as well as external processes.

What were your goals for this project?

We partnered with Affle Enterprise to develop a one-stop self-care app named My Spectra for both iOS & Android platforms, where users can check usage, view and pay bills, create & track service requests, modify their account, etc.

They have done a remarkable job by developing this platform in stringent timelines without compromise on quality. In short, It was a great project from top to bottom & Affle Enterprise met all our expectations & We highly recommend them.

SOLUTION

How did you select Affle Enterprise?

Recommended by an existing partner of ours.

Describe the project in detail.

The project was to develop My Spectra Selfcare App for our customers that allows them to make their internet recharge/bill payment online. We have individual as well as corporate users and the app allows all of them to manage their profile, keep track of data usage, raise a service request/report an issue, manage family users, etc.

What was the team composition?

Initially, we were assigned a Sr. Project Manager to understand & support us and serve as the main point of contact throughout the project development and completion. We started with the analysis phase where a Sr. Business Analysis was assigned on the project to detail and finalise our requirement, the BA helped us a lot with her valuable suggestions to automate the process. Followed by 1 Designer, 1 UI/UX expert, 2-2 frontend-backend developers and 1 Testing Engineer.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Within 3 months of application launch our revenue started increasing considering new user acquisition as well as cross selling to existing users. We received good review/rating on Google and Apple play store for usability of the application.

How effective was the workflow between your team and theirs?

The project manager assigned was easy to communicate with and provided us frequent updates. We received valuable suggestions on the application in weekly calls. The communication with the Affle Enterprise team was flawless. We used Zoom to connect for online calls and WhatsApp for quick communications.

What did you find most impressive about this company?

We found the right partner in Affle for our self-serving app – My Spectra. Affle brought in a sense of commitment & made the project their own. Great enthusiasm and technical prowess was shown by the team, in bringing the people with the right skillset into the project. Project planning, agile approach and clear project objective made Affle natural extension to our IT Team and to our purpose of #MakeLifeBetter

Are there any areas for improvement?

We are highly satisfied with the final product and the time Affle Enterprise took to deliver the project. KEEP UP THE GOOD WORK.