Mtoag Technologies Pvt LTD.

BACKGROUND

Introduce your business and what you do there.

I'm the owner of Rush Group Limited. We have three online applications.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Mtoag Technologies Pvt LTD.?

I was working with another development company before, but our engagement was very complicated. They didn't understand how to complete the tasks, and there was a lot of confusion about our business.

Our applications were quite difficult to explain, and people understood them in different ways. Where we are, if something is different, it becomes complicated somehow. Thus, we engaged with Mtoag to complete our food delivery application.

SOLUTION

What was the scope of their involvement?

First, we came up with the concept for the application. We needed it to work for the three different parts involved in food delivery: the vendor, the courier or driver, and the customer. After agreeing on the scope, we created the contracts and shared them with Mtoag, and we also shared our payment terms.

Then, we gave them an example of another food delivery application and told them that we need something similar. They built the application with different functions, add-ons, and details.

Mtoag did the development in three phases. The first phase was adding restaurants to our platform, the second was coming up with a system for drivers to reach them, and the third phase was focused on how to complete the orders. After completing the orders, there needed to be some payment gateways involved as well.

Mtoag also added a currency exchange system to the backend to add new countries and cities to operate in. With this functionality, we will be able to use the application worldwide if we want to.

As for other key features, the application has a function where users can track the driver and request the restaurant a follow-up. There’s another feature where, if no one accepts the order or the restaurants don't know that we have placed orders, the application sends an alert every five minutes. We can keep track of what’s going on, which is very beneficial for completing the deliveries.

Mtoag also helped me with IT services for the application to figure out why my servers were down. Additionally, they researched and gave me helpful ideas throughout the project because I didn't know anything about it; I just knew how I wanted to use the application.

What is the team composition?

I worked with a total of three people. Yogesh (CEO), a senior head of development, and a third person, who was always doing testing for every function. We had to know if everything was working well, so he always met with me, and we shared screen tests on our phones and computers.

How did you come to work with Mtoag Technologies Pvt LTD.?

I found Mtoag doing a Google search. I sent a request to 4–5 companies looking for different options. Some companies were very expensive, and it seemed like they would not add more features to my application. Every new feature was very costly.

Mtoag was the most affordable company, and I luckily found them because they were the best. I didn't go with other companies because I wanted to invest as little money as possible to see how the outcome looked.

How much have you invested with them?

We invested around $6,500.

What is the status of this engagement?

We started working together around March 2018, and we completed the project in December 2018. The development took almost eight months, and I started my business in January 2019.

Currently, I don't have tasks pending on Mtoag’s end, so their involvement is done. However, they still help me sometimes, free of charge. They advise me when I want to add new features and help me with troubleshooting.

RESULTS & FEEDBACK

How did your relationship with Mtoag Technologies Pvt LTD. evolve?

I am very impressed with their commitment to after-development services that I have been leveraging till now. The app they developed is fast and user-friendly and helped me increase my sales and customer loyalty. The team was always responsive, listened to my feedback, and implemented the changes. I am happy to have worked with them. I still call them to resolve my issues and they are always happy to do so. 

In what ways can they improve?

I don’t think they need any improvement; they are the best in every aspect. The development team is superb, project management is excellent and professionalism is at par excellence. 

What advice do you have for clients with similar needs to yours?: 

I only want to say that you should propose your requirements regarding the development clearly to the team; the rest will be handled by them.

UPDATED REVIEW

This review was published on June 14, 2021.

Naeem Ali

Owner, Rush Group Limited

Transportation

1-10 Employees

Kigali, Rwanda

Less than $10,000

Mar 2018 - Dec 2018

Project summary

Mtoag Technologies developed a food delivery app. They implemented functionalities for the restaurants, the drivers, and the customers, including alerts, a tracking system, and payment gateways.

Feedback summary

Mtoag was able to develop the complex app, and now, it is the second most popular app in Rwanda in its sector. The team was friendly and responsive at fixing bugs promptly, and they’ve remained available for further support. Clients can expect a flexible, affordable, and honest partner.

BACKGROUND

Introduce your business and what you do there.

I'm the owner of Rush Group Limited. We have three online applications.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Mtoag Technologies?

I was working with another development company before, but our engagement was very complicated. They didn't understand how to complete the tasks, and there was a lot of confusion about our business.

Our applications were quite difficult to explain, and people understood them in different ways. Where we are, if something is different, it becomes complicated somehow. Thus, we engaged with Mtoag to complete our food delivery application.

SOLUTION

What was the scope of their involvement?

First, we came up with the concept for the application. We needed it to work for the three different parts involved in food delivery: the vendor, the courier or driver, and the customer. After agreeing on the scope, we created the contracts and shared them with Mtoag, and we also shared our payment terms.

Then, we gave them an example of another food delivery application and told them that we need something similar. They built the application with different functions, add-ons, and details.

Mtoag did the development in three phases. The first phase was adding restaurants to our platform, the second was coming up with a system for drivers to reach them, and the third phase was focused on how to complete the orders. After completing the orders, there needed to be some payment gateways involved as well.

Mtoag also added a currency exchange system to the backend to add new countries and cities to operate in. With this functionality, we will be able to use the application worldwide if we want to.

As for other key features, the application has a function where users can track the driver and request the restaurant a follow-up. There’s another feature where, if no one accepts the order or the restaurants don't know that we have placed orders, the application sends an alert every five minutes. We can keep track of what’s going on, which is very beneficial for completing the deliveries.

Mtoag also helped me with IT services for the application to figure out why my servers were down. Additionally, they researched and gave me helpful ideas throughout the project because I didn't know anything about it; I just knew how I wanted to use the application.

What is the team composition?

I worked with a total of three people. Yogesh (CEO), a senior head of development, and a third person, who was always doing testing for every function. We had to know if everything was working well, so he always met with me, and we shared screen tests on our phones and computers.

How did you come to work with Mtoag Technologies?

I found Mtoag doing a Google search. I sent a request to 4–5 companies looking for different options. Some companies were very expensive, and it seemed like they would not add more features to my application. Every new feature was very costly.

Mtoag was the most affordable company, and I luckily found them because they were the best. I didn't go with other companies because I wanted to invest as little money as possible to see how the outcome looked.

How much have you invested with them?

We invested around $6,500.

What is the status of this engagement?

We started working together around March 2018, and we completed the project in December 2018. The development took almost eight months, and I started my business in January 2019.

Currently, I don't have tasks pending on Mtoag’s end, so their involvement is done. However, they still help me sometimes, free of charge. They advise me when I want to add new features and help me with troubleshooting.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Mtoag provided us with the service we needed, and finally, we were able to operate our business in Rwanda, Africa. There were a few challenges, but they were very reliable, and they did a complete job. They did what they needed to do to build the application, and they satisfied what I requested. 

In terms of my business, I started with very few numbers. I didn’t see any activity until the second month. Now, we are somehow popular in Rwanda. There are 8–9 similar companies here, and we are the second most popular. We have increased with some very good numbers, and now we are planning to move forward in Nigeria.

How did Mtoag Technologies perform from a project management standpoint?

Mtoag’s team was very friendly, which was a good thing. As a business, they were trying to satisfy my needs, and they did a good job. Sometimes, even during the night, they solved problems and fixed bugs within one hour.

I’m happy that I found them. Some companies in technology ask for more money to fix problems, but Mtoag was very honest and straightforward. They didn’t ask for more money, and they did whatever they were supposed to do to fix the bugs.

Even now, sometimes, I take advice from them, and we’re happy to collaborate. In the future, if I have another application I will hire them again.

For communication, we used Skype. Sometimes, my internet was down, so we used WhatsApp as well — they were very flexible, and we communicated quickly. Every time I had a problem, I shared the photo and called them. We also used email for sharing the contract and the documents with my requirements.

Sometimes, I called directly to Mtoag’s CEO when they were not available online. Other times, we used AnyDesk to do demos. They installed it on my computer and taught me how to use it.

What did you find most impressive about them?

Mtoag was reliable. Up until now, they are still communicating with me, sending emails and products. Other companies found it difficult to develop my platform. If I hadn’t found Mtoag, I’d still be stuck, or I might have already closed my company.

Mtoag is still available for me, and they’ve kept in touch. If I want to make any changes, I'm ready to pay them, and they are still ready to work. I would rather keep working with them because they know all my projects.

Are there any areas they could improve?

It’s difficult to talk about improvement because this was a very difficult job. Sometimes, I couldn't explain properly what I needed, so I couldn’t expect them to give me 100% satisfaction. It would be good if they took some time to do more research and make sure that they understand very well to save time.

My project was supposed to be done in 4–5 months, but it was delayed by 2–3 months extra. They need to improve their skills of understanding paperwork in the beginning to satisfy the timeframe.

Any advice for potential customers?

Mtoag is the best company to work with. They are very friendly and respectful about payments. Put on record every requirement and write down every single thing in your contract before engaging with them, so your project is not delayed.

Star Ratings

Overall rating: 4

Quality: 4

Cost: 5

Schedule: 4

Willing to refer: 5

BACKGROUND

Introduce your business and what you do there.

I'm the founder of Alike Consulting Services, and we're a hiring company. Companies that need manpower can contact us to hire for multiple profiles in India.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Mtoag Technologies Pvt LTD.?

They've been helping us with our website.

SOLUTION

What was the scope of their involvement?

At the start of the project, we gave them the profile of the type of website we wanted for our business. They created the website from scratch as per our requirements, including the landing pages.

They've also been helping us with SEO and marketing. Blog posts are in the pipeline as well. They've given us many suggestions, and we've been very happy.

What is the team composition?

We work with a core development team.

How did you come to work with Mtoag Technologies Pvt LTD.?

Mtoag Technologies Pvt LTD. had developed websites for some friends of mine; they were very happy with their work, so they recommended them to me. I also saw their feedback on Clutch.

How much have you invested in them?

We've spent approximately $5,000 so far.

What is the status of this engagement?

We began working with them in February 2023, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We've been getting many leads from the page already. We want a website that attracts people, and they've been able to provide that for us.

They understand our needs very deeply, and their team's been able to deliver what we've needed. Their team has good knowledge, and we're satisfied with their work.

How did Mtoag Technologies Pvt LTD. perform from a project management standpoint?

They've delivered even before the deadlines. We communicate through email and occasionally Google Meet.

What did you find most impressive about them?

Senior team members are involved when necessary, and they've been able to give us a lot of help. 

They're the best company I've worked with because they understand their client. They've delivered the project within the timeframe, exceeded our expectations, and saved us time. We've had an awesome experience with them.

Are there any areas they could improve?

No.

BACKGROUND

Please describe your company and your position there.

I am the founder & CEO of a new travel consulting company, Flying Freely. After submitting the paperwork to formally create the business, I called Mtoag to help bring it to life. The mobile apps are an integral part of the Company as they are the platform marketed to transform the world.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Mtoag Technologies Pvt LTD., and what were your goals?

We needed a new solution for travelers that could connect a traveler to a new and unfamiliar area with a local. The current options on the market are not satisfactory- tour groups are expensive and structured, social media groups aren't personal or timely, other mobile apps are solely focused on planning or meeting with people for fun. There wasn't a way to have a direct connection with a support person to ask questions and concerns. We worked together to build this initial prototype to prove the concept in the United States.

SOLUTION

How did you select this vendor and what were the deciding factors?

I researched top mobile app development companies with great reviews. The responsiveness was stellar and the price was reasonable.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We first reviewed what I was trying to create with initial workflows so a scope could be created. We then sent a document back and forth with questions of functionality and design. We used Asana to go through the UI design of each screen. I would receive 5-10 slides to review then I would confirm to continue. Changes were made no problem.

After the full design was complete, we moved to building it on the platforms. I would review 5-10 screens in the app, discuss changes, review and confirm to continue. We did this until all screens had been reviewed and complete. Lastly, I had some other people test and review the apps. Now, we are in the process of putting one of the apps on the stores and the other will be up in December.

How many resources from the vendor's team worked with you, and what were their positions?

A project manager was my main point of contact. I only talked with her and Yogesh.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Every traveler I have spoken to about these apps are excited about them. The potential is huge and I expect a high number of new users. We have not launched yet to have metrics.

Describe their project management style, including communication tools and timeliness.

It was an agile project management style. The project manager communicated daily with project updates. Most were over Asana though we also communicated via zoom and at times, email.

What did you find most impressive or unique about this company?

I was most impressed by their communication skills and embracement of changes and revisions. I feel the UI and UX are awesome but the women I had as project managers were what blew me away the most.

Are there any areas for improvement or something they could have done differently?

The only misunderstanding I had was that changes of any functionality during my testing with other people were considered out of scope. I was told that changes should be done earlier in the process because of the time it takes but I didn't realize that meant no changes can be made.

BACKGROUND

Please describe your company and your position there.

I am the proprietor of Footprint Holidays, a travel company based in Sikkim and we provide tourism related services in the eastern himalayas.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Mtoag Technologies, and what were your goals?

We approached Mtoag to manage a data for our firm, we were manually managing data and there was delay to fetch data and create the itineraries. Over the time it was difficult to do things manually as our team felt stuck and could not operate efficiently as our daily operations was not automated. Our goal / purpose to approach Mtoag was clearly to make an application wherein data would be managed at a single place and use it diligently to ease up our itinerary creation process.

SOLUTION

How did you select this vendor and what were the deciding factors?

We got MTOAG reference from CEO of Trade India and we were looking for a company where our project would be safe as now a days we see a lot of IT companies who duplicate the project. After discussion with MTOAG we felt a sense of security in all aspects as we have put in our 10+ years of experience to build this application.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

At first we had a few conversations over the phone and exchanged emails describing our daily work flow and discussed about the challenges we were facing. Mtoag created a wireframe for the application and the feature how the data would be managed. After series of amendments we approved the wireframe and went ahead with the work. Mtoag sent us the demo application with in a week for testing and all the glitches/bugs were rectified, we requested to add few features which we had missed during initial wireframe designing process and they did it without additional charges. We got the final application within 5 months and it has made positive impact in our daily operations.

How many people from the vendor's team worked with you, and what were their positions?

We were in touch with Yogesh Sharma, Mayanka and Rajuram.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We were able to get the application before the timeline and it took some time for us to enter the data. Our workflow was drastically easier and we became more efficient after previously having to do everything manually.

Describe their project management style, including communication tools and timeliness.

Mayanka was the project manager and she was very prompt to reply to all our queries. We communicated through Skype, email and whatsapp.

What did you find most impressive or unique about this company?

We easily communicated  and the entire team of Mtoag was easily accessible. Mayanka ma’am and Rajuram jee carefully listened to our vague ideas and they suggested us what can implemented to our application to make it convenient and easy for us.

Are there any areas for improvement or something they could have done differently?

Mtoag has done whatever we have asked for apart from application they even solved problems as our mails were landing on spam folder of recipient.

BACKGROUND

Introduce your business and what you do there.

I’m the production manager for a fuel management company. We develop our in-house products.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Mtoag Technologies?

We were looking to develop something for the fuel system and its Android app. It was for when customers process their cards. We didn’t have enough staff at the time to do the project internally, so we had to look for somebody external.

SOLUTION

What was the scope of their involvement?

We shared our scope of work with Mtoag. We needed them to develop the backend admin portal, which was built on C# and .NET. The Android application was connected with it via some APIs. We gave them a time estimate, and they did design and development.

Initially, we shared some Excel mockups to describe what we were looking for. We had a lot of discussions around how the database would be structured. Our internal team did part of the work, so we had to be aligned on some of the elements. They worked on the part that was going to connect, but we also had our internal team working on some elements that would require connection to the database. Therefore, we had a lot of back and forth. We’d give them whatever they needed, and they’d go ahead and develop that.

What is the team composition?

We were in contact with Yogesh (CEO & Founder). He handled project management, and there were two senior developers.

How did you come to work with Mtoag Technologies?

We did a Google search of a few companies in India. They were the first to respond. They shared what they’d done in the past, and we liked their previous projects. We could tell it was a good fit. Additionally, their pricing was within what we were looking to pay.

How much have you invested with them?

We spent over $50,000.

What is the status of this engagement?

We worked together from March–September 2018. Then, we had a one-year support and maintenance contract with them. They handled any issues that we had, and the support ended in September 2019.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The solution is currently being used in five countries, and it works well. As time goes by, we’ve wanted to approve and develop it further. From what we had in 2018–2019, we’ve changed 40% of the app.

How did Mtoag Technologies perform from a project management standpoint?

We didn’t have any complaints about the project management; it was good. There was a 2–3 hour time difference, so we’d arrange a time that was comfortable for both of us. The developers were responsive when we had queries and needed to have something corrected. Also, we had review meetings every 2–3 weeks to get feedback or discuss any corrections that needed to be done.

What did you find most impressive about them?

Their tech knowledge was impressive.

Are there any areas they could improve?

The project was late by 2–3 weeks. However, it was quite an aggressive project. We didn’t have a clear blueprint either.

Do you have any advice for potential customers?

You need to be exact and know what you want. Our scope wasn’t clear, and they complained a little that we kept adding more work that we hadn’t agreed up. If you can scope out everything 100%, it’ll be the best for you.

BACKGROUND

Introduce your business and what you do there.

I’m the CEO of NE Taxi.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Mtoag Technologies?

Mtoag Technologies helped me create my platform.

SOLUTION

What was the scope of their involvement?

Mtoag built my platform from scratch, including the frontend, which was basically website development. They also developed the CMS on the backend, and I believe that they built both parts on PHP. As we’re a taxi company, my clients interact with the frontend in real-time, so Mtoag made possible a constant interaction of my platform's frontend and backend.

They’ve also helped us with SEO for the platform. I worked closely with them on keyword research and visited them once to have a meeting.

What is the team composition?

I’ve worked mainly with the team lead, and there are 4–5 people assigned to me that are working with this person. Having that central coordination with one person has really helped me because there is no confusion. He understands what I want, and I can connect with that one person rather than connecting with multiple people.  

How did you come to work with Mtoag Technologies?

Mtoag was referred to me by one of my mentors, who runs a large B2B e-commerce platform. I also checked some of the work that they had done previously.

How much have you invested in them?

I’ve spent around 3,500,000 INR (approximately $47,000 USD).

What is the status of this engagement?

I’ve been working with them since March 2018, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

I had previously hired someone else, but what they developed wasn’t done accordingly to what I wanted. Mtoag has made sure that I got what I was looking for. This project wasn’t just about a particular task, and they really went beyond their comfort zone to help me.

They brought my project to life, and now, it is working. This achievement has boosted my confidence to keep working with them. Additionally, I’ve discovered that they’re very apt in terms of their development time.

How did Mtoag Technologies perform from a project management standpoint?

Initially, we had a weekly review meeting when we were in the development phase. I used to get an update of what was happening at each of those meetings, which really helped me shape what I wanted.

Previously, other developers delivered the project, and it ended up not working. Mtoag showed me the progress as we were going. They made minor changes when I needed them, and they were able to meet all the deadlines. We use Slack to connect with them, where I can get an update on what is happening.

What did you find most impressive about them?

Mtoag understood what I wanted to develop. With other companies, I couldn’t find the clarity in knowing that they understood what I wanted. However, Mtoag stands out in terms of understanding my expectations while developing the project.

Are there any areas they could improve?

No. I’m pretty satisfied with Mtoag’s work and everything they’ve done for me.

Do you have any advice for potential customers?

Mtoag works following a process. If someone chooses to work with them, communication should be really clear, and getting regular progress updates from them helps keep that communication ongoing.

BACKGROUND

Please describe your company and your position there.

Technology Advisor & Strategist (Director) at Cygnite.Africa. Cygnite.Africa is an innovation and technology company. We define, design, and implement technology-led solutions in ways that are easy for all audiences to participate in. We pride ourselves on being both creatives and technologists: Our imagination of the future is quite vivid as we have a hands-on grip of what technology makes possible. Through working with organizations, we imagine and bring to life, technology-led solutions.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Mtoag Technologies, and what were your goals?

We were developing this application on behalf of our client in East Africa and outsourced the design and development work to MTOAG. Our client wanted to enhance operations and service delivery and were seeking to develop a custom solution, with our help. This solution would have: 1) Mobile application a) Farmer app (Android & iOS) b) Logistics app (Android & iOS) c) Customer app (Android & iOS) 2) Administrator panel

SOLUTION

How did you select this vendor and what were the deciding factors?

We selected MTOAG because they were referred to us by our contacts, based on their previous satisfactory work.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The solution would meet 116 distinct functional and technical requirements covering the following modules: 1) Mobile application a) Farmer app (Android & iOS) b) Logistics app (Android & iOS) c) Customer app (Android & iOS) 2) Administrator panel (Web based solution)

How many resources from the vendor's team worked with you, and what were their positions?

MTOAG assigned a project lead who was our single point of contact before, during and after the project. Additional technical resources were assigned internally by MTOAG.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

MTOAG delivered the project on time and within the agreed budget. Overall, we were pleased and satisfied with the outcome of the project.

Describe their project management style, including communication tools and timeliness.

MTOAG project lead kept us informed of project progress and consulted with us throughout the duration of the project. We had weekly virtual meetings and exchanged emails on a regular basis.

What did you find most impressive or unique about this company?

Their technical skills were impressive. Their responsiveness was great. They delivered the project on time and on budget.

Are there any areas for improvement or something they could have done differently?

None.

BACKGROUND

Introduce your business and what you do there.

I’m one of the co-founders of Wap App, and I act as a sales manager. We created and developed an app to help people access the airport faster and called it Wap Ways. The app was created in 2020, but we put it on hold immediately because of the pandemic; there was no point in trying to advertise it.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Mtoag Technologies?

The app was designed as a taxi-sharing mobile app to allow people to share their rides to the airport. Airports are often far away from large cities, so our app allows users to find others who are going to the airport and share rides with them. We went into the project without any specific knowledge of mobile applications, so our goal was to find a partner that could explain to us how they worked.

SOLUTION

What was the scope of their involvement?

Mtoag Technologies was responsible for the development, design, and testing of the application. Everything was done from scratch; we designed the concept (providing documentation and wireframes) but they helped us with it, and then they were in charge of programming, testing, and finalizing it. The app is for both Android and iOS. 

I think there was a grouped kind of file with the wireframe, how it's going to look like, where exactly, how the customer experience will look like, and what needs to be done in terms of the whole concept.

What is the team composition?

It was approximately 5–6 people, as far as I know. There was Yogesh (CEO), Neetu (Business Analyst), a project manager who did health checks, and Raju (PHP Developer). Neetu contacted me every two weeks or so to ensure that we were aligned. That was very nice. 

How did you come to work with Mtoag Technologies?

Through research, we found their work and experiences and liked the quality we saw. We even tested a few of their original applications and liked those as well. It was clear they knew what they were doing. They also seemed to have a very personal approach. After a few calls, which taught us about how they would work through our project, we decided that Mtoag would take care of us the best. 

The other agencies we spoke to seemed to have a lot of ongoing projects and tried to rush us into committing. Mtoag Technologies gave us time to think and made sure we understood what they would do for us. This personal approach convinced us that they would provide the time and resources necessary to deliver results we would be happy with. It seemed like a win-win situation. 

How much have you invested with them?

We spent over $50,000 in terms of the deliverables: the application and the web interface. This price also included the testing because they were testing as well on their sites with their own users. The range was around $55,000–$57,0000.

What is the status of this engagement?

We started working together back in October 2019, and the app took us three months to develop. Work paused during the Christmas period, and the app was completed by the end of January 2020.

Mtoag continues providing support to the application. They gave us a free six-month maintenance warranty. We also have an agreement with them that once everything goes well and the pandemic is over, we will resume our partnership. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Their flexible payment terms were very important to us as a startup because they made their services accessible. Additionally, we greatly benefited from their personal dedication to the project. There may have been a few bugs, but they were very minor, and Mtoag fixed them perfectly. 

How did Mtoag Technologies perform from a project management standpoint?

Their project manager took control of the whole project. It's not only that she was looking out Mtoag’s own part, but she reminded us about the outstanding decisions we still had to make, including colors, typography, and more. She ensured we stayed on deadline. 

For communication, we used Trello, phone calls, Skype, emails, and WhatsApp. If we needed to discuss something important, we jumped on the calls. The number of people on our calls depended on what stage we were in or what we were discussing. From our side, approximately four people were involved, and from their side there was a minimum of 3–4 people on the call. If we needed to add comments, we jumped on Trello to see how the work was progressing.

What did you find most impressive about them?

First of all, their flexible payment plan stood out. They were also pretty great in terms of design. The number of proposals that Mtoag had for us blew away our expectations. 

Are there any areas they could improve?

To be honest with you, there is nothing that I would say they could do better. I liked everything, and my co-owners liked everything as well.

Any advice for potential customers?

Spend more time on the pre-work to understand exactly what needs to be done. They aren't the most technically experienced team, so the more information you give, the larger the reduction in you'll see in the length of the development phase. 

BACKGROUND

Introduce your business and what you do there.

I'm the co-founder of SimplyX, a startup that went to market over the last month. We have an exchange platform that aggregates digital asset links for our customers and creates micro pages to redirect them. We use QR codes, Near Field Communication (NFC), iBeacon, and some other technologies as they come forward. We built a B2B SaaS platform to help marketers include more of their messaging through mini pages.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Mtoag Technologies?
 
We wanted to have a better connection to digital assets. Many people are investing in digital marketing right now, and the market is pretty much limited to websites and social media. We’re trying to find a way to extend beyond just your standard platforms through everyday items. 
 
My partner planted the seed for SimplyX, and then we went to a 2.0 version that took the product toward B2B and SaaS, rather than it being a one-time, B2C hardware component.

SOLUTION

What was the scope of their involvement?

We began working with Mtoag Technologies on design ideation. We talked through the design and reviewed the product’s functionality. They also did some extensive testing and worked from the conceptual stage to the finished product. They built the platform’s front- and backend, although the primary focus has been on the backend. We’re going to continue making tweaks to the frontend as we understand our market and things of that nature.

What is the team composition?

We work with Yogesh (CEO) and Neetu (Business Analyst). 

How did you come to work with Mtoag Technologies?

We put out an ad, looked at reviews, and reached out to a couple of different people. We actually worked with a couple of them to see which was the best fit for us. 

How much have you invested with them?

I’d estimate we’ve spent about $100,000–$130,000. 

What is the status of this engagement?

We started working together in January 2019, and it’s an ongoing project. Over the past two years, most of our work has been on SimplyX.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

I'm actually very excited. Mtoag Technologies has definitely delivered on what our vision was. They’ve delivered all of the features we initially asked for. Because of their knowledge and what they bring to the table, they’ve added other components that I hadn’t thought of that have made the product cleaner. I'm very proud to go to market because it's not just an MVP; it's a solid product. We already have ideas for our 3.0 and a couple of other enhancements. Over the course of the year, we have a finished product that 100% meets what my vision was.

Beyond that, the functionality is way more intuitive and simple. The product also does a little bit more of an enhanced offering than what we initially talked about. They lent their expertise in UX and made suggestions. We’ve added about seven different features that needed to be added, like integrating the URL and rearranging various things. We’re very pleased with the final product.

How did Mtoag Technologies perform from a project management standpoint?

For an offshore team, they are pretty good. Neetu serves as the project manager and execution point, and one of my partners in the States can make sure that we're delivering what we need to on our end from a tech standpoint. Project management is flawless for the most part. 

There were a couple of hiccups, but we were able to work through them. Having a system where we discussed the product and then followed up in the afternoons with execution was helpful. 

Hiring them has been great because it allows me to focus on other parts of the business. I’ve handed the project over to them. A couple of onshore and offshore people from our team help guide the project, but Mtoag Technologies has mostly taken over the project. It was collaborative but also hands-off; we just touched base in the mornings, let them execute for the rest of the day, and then saw where they were in the afternoons. Even though they were offshore, we found ways to work together effectively. Everything was done virtually.

What did you find most impressive about them?

The thing that makes Mtoag Technologies stand out the most is the price. Mtoag Technologies priced the project very reasonably. Being a startup, we had to be very conscious of our funds. They allowed our budget to get to what we were ultimately trying to get to, which is phenomenal.

They also worked in a timely manner. There were some ideations, but they didn’t drag it out. For being off-site, they had a really good structure in place that was conducive to moving the project as quickly as possible, despite the time difference. It would’ve been nice to have somebody on-site, but that results in different costs. They make working remotely feasible.

Are there any areas they could improve?

They could move over to Seattle to meet face to face. When you talk about UX, it’s helpful to sit down and whiteboard things. However, I can’t blame them for that. 

There was also a bit of miscommunication early on in understanding the best cadence, but that was more on the production and execution side. I felt like the ideas were garnished immediately, and they understood what we were trying to do. They ultimately helped to deliver us there.

BACKGROUND

Please describe your company and your position there.

I am the President. We are a sub-contracting construction company based in New York City

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Mtoag Technologies, and what were your goals?

We wanted to develop a mobile app for our employees to centralize information for projects. Through our experiences we often struggle with employment consistency, and day to day information that becomes another job to track. Our goal was to create a centralized platform.

SOLUTION

How did you select Mtoag Technologies and what were the deciding factors?

We researched online on the initial project. This project we are referencing is actually the 2nd project our team asked Mtoag to help develop.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We started our development structure with a wireframe to map out the features and functionalities. We built the app like a blueprint for a building. Each feature was discussed via phone. Mtoag put on a wireframe file. We would review and re-submit. We are now in testing with certain members of the company as Mtoag is guiding us through to make sure our vision is coming to life.

How many resources from the Mtoag Technologies team worked with you, and what were their positions?

A project manager was assigned to be the main point of contact. I also would e kept up to date by the lead member of the company to assure my comfort and success in the project

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We are keeping it internal and only having upper management test. but we are happy with functionality for us internally.

Describe their project management style, including communication tools and timeliness.

Best word would be, accommodating! They have the same desire to see the project succeed as much as we did being the client.

What did you find most impressive or unique about this company?

As a company, their integrity. This should not be confused with their expertise being 2nd. They were fantastic in making the functionalities come to life. When you look at a product you created, and then see it work in real time because of a good team. Theres nothing better than to say "cool" at your own idea working. That is thanks to Mtoag team

Are there any areas for improvement or something they could have done differently?

Share Information that a person/ client that is not knowledgeable in the tech language. There were some factors of building an app that we needed to be more knowledgeable about that we didn't know we needed to know.