Shaping the future of technology.

Bronze
VERIFIED

Everyone is building software because they can. Few are building software because they should. Our UX/UI practice makes the future of technology useful, usable and beautiful.

 
$25,000+
 
$150 - $199 / hr
 
2 - 9
 
Undisclosed
Show all +
Chicago, IL
headquarters
  • 222 W Merchandise Mart Plaza #1212
    Chicago, IL 60654
    United States

Portfolio

Key clients: 
Google, Union Pacific Railroad, George Fischer, Catapult Sports, Carlisle Fluid Technologies, Arbonne International, ShootQ, Dais Technology, ShoppingGives, Olofson Technology
Stormwind Studios UX/UI Design Image

Stormwind Studios UX/UI Design

Of the hundreds of thousands of students that enroll in online courses every year, the average completion rate is less than 7%; nearly every student that enrolls in an online course fails to complete it. The utopian vision for the future of education has not been without issue and MSTQ was tasked with improving it—designing an IT learning experience that increased all engagement metrics during its testing period: average time

spent, course completion rate and subscription renewal rate.
Carlisle UI Design Image

Carlisle UI Design

Carlisle Fluid Technologies manufactures equipment for the supply and application of paints, coatings and sprayed materials. MSTQ was tasked with redesigning interface for the industry leading, high-end spray foam machine; a design and user experience that would make the product more desirable and prevent costly errors by the end-user.

Catapult Sports Mobile App Design Image

Catapult Sports Mobile App Design

Challenge: Design an iOS application for elite athletes in their mental preparation and tactical strategies.

Outcome: A product experience for watching game film that improved engagement, memory retention and communication with the coaching staff.

Illuminate HC Wearables Design Image

Illuminate HC Wearables Design

Challenge: Reduce call-light response time and improve the level of service in post-hospital care facilities.

Outcome: A renewed confidence in the call-light system with a modern UI and device ecosystem that reduced response times by 50%.

ShootQ Web and Mobile Redesign Image

ShootQ Web and Mobile Redesign

Challenge: Shape the legacy platform to attract and retain the next generation of digitally native photographers, and achieve the company's mission of helping professional photographers "shoot more and work less."

Outcome: A 230% increase in signups via a web and native mobile experience that helped newer, inexperienced photographers be more business savvy, manage complex schedules and

timelines and improve their client experience.

Reviews

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Mobile App Dev for Rewarded Advertising Platform

"For a startup, to get someone as experienced as Yazin and to get his insights at a fairly low cost has been amazing."

Quality: 
5.0
Schedule: 
4.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Jan. 2020 - Ongoing
Project summary: 

MSTQ did the UI/UX design for a mobile app that serves as a wallet for users to store mobile coupons. Since the start of the project, the team has taken more responsibilities and their role has evolved.

The Reviewer
 
1-10 Employees
 
Montreal, Canada
Lucas Béland
CEO & Founder, GoLoot
 
Verified
The Review
Feedback summary: 

MSTQ approached the project with the goal of providing more than just design services, offering valuable knowledge and insights about the industry to help the business improve its all-round offerings. They are a communicative and thoughtful partner who has become a part of the internal team.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the CEO & Founder of GoLoot, a startup that specializes in rewarded advertising. We monetize users based on their daily accomplishments in mobile apps with real, tangible rewards in the form of discount coupons.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with MSTQ?

We were trying to design some sort of prototype of our mobile app which has the purpose of a wallet. It allows users to collect and store different mobile coupons, and we were trying to bring this from a web platform to a mobile app.

We had an initial version of our design but we weren’t satisfied. We were looking for someone very talented, which is why we hired MSTQ.

SOLUTION

What was the scope of their involvement?

The team was responsible for the UI/UX design of the app. We did a lot of iterations so what started as a simple upgrade of the current design ended up being a much more complex job. 

What is the team composition?

My main point of contact is Yazin (Founder, Principal Designer). 

How did you come to work with MSTQ?

We visited Clutch and we ended up finding MSTQ and Yazin, along with other companies. Based on Clutch’s rankings, I reached out to as many people as I could. 

I then visited MSTQ’s website and found it to be very creative and interesting. Their price is what made them stand out. I reached out to them and was pleased with the introduction, so we moved forward with their team.

How much have you invested with them?

We spent about $30,000.

What is the status of this engagement?

Our engagement began in January 2020, and it’s ongoing. Everything took about four weeks, but then we extended Yazin’s responsibilities to include many more of the products that we have. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

We pushed the boundaries of what we were expecting from them because we were so satisfied with the work they provided. My initial intention was to find a designer who would simply update the look and feel of my mobile app and make it appealing to my user base.

However, Yazin came in with the mindset of providing information and insight on my industry that would deeply impact my product and the services we offer within the app. Instead of simply being a designer, he became a business partner.

He dove deep into the UX and all the touchpoints that I had with the user, which had a huge impact on the services we offered and the way we structured our business model. For a startup, to get someone as experienced as Yazin and to get his insights at a fairly low cost has been amazing.

How did MSTQ perform from a project management standpoint?

Yazin is always on time, and he’s often generous with his time. If you have a strict timeline, he’s always going to be there to extend a 30-minute call into a 2-hour conversation without billing extra. That’s something that I really appreciate.

I am someone who has a strict roadmap to respect because we have to satisfy investors, and Yazin understood that rapidly. He jumped into my team and our vision, and structured his design around where we needed to build our solution.

I had him come on Zoom calls to explain the work he was going to do and the steps he was going to take, and we aligned that with our development team and our efforts. He was in charge of all of the design. 

I almost gave him a white card to do anything he wanted in that regard. He is a fun guy to work with, and he understands the industry. Additionally, he’s very engaged in the project. 

What did you find most impressive about them?

MSTQ’s insight and knowledge of the industry were so valuable that we just kept working with them. When you work with MSTQ, what you get is the quality of service of a design studio at the price of working with a freelance partner.

It’s not as affordable as working with a freelance designer, but working hand-in-hand with Yazin means that we get a personal, tailored experience.

It almost feels like working with an employee you just hired. If you go to alternative studios, you’ll pay excess prices and the process will become bureaucratic, which isn’t how it feels with MSTQ. 

Are there any areas they could improve?

The way he works correlates with my own work ethic and culture, which is something I shared with him. However, we could’ve benefited from having a platform to share the product development to make sure that he was on time and to see the real-time evolution of the design.

What happened with MSTQ is that he would share emails with me to give me progress updates, which made me lose track of what was going on as well as the expected delivery. 

On the calls, he would tell us what he was going to give us the following week. I didn’t really mind because we’re a startup, but for other clients, I think Yazin should have a roadmap on a public platform such as Jira or Confluence to share that information.

Do you have any advice for potential customers?

You have to consider Yazin as your partner, and that’s how you’ll get the most out of your time with MSTQ. You don’t have to be shy about having fun and telling him stories about the business. 

He wants to know the culture, the dynamic, the users, the journey, and the story behind the company because he wants to reflect that in his designs. I would advise customers to share all the information with him, become friends with him, and treat him like an employee on your payroll.

He’s much more than a designer; he’s smart, educated, and can have trickle-down effects on your product, business model, and company culture to a certain extent.

4.5
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

UI/UX for Technology Manufacturer

"MSTQ collaboratively defines the way forward, presenting their ideas while listening to ours."

Quality: 
5.0
Schedule: 
4.5
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Feb. 2020 - Ongoing
Project summary: 

MSTQ worked with the business software to develop a new way for customers to interact with the technology. They guided the internal team through the development phase and did UI/UX work.

The Reviewer
 
11- 50 Employees
 
Chicago, Illinois
 
Verified
The Review
Feedback summary: 

MSTQ’s efforts have had a positive impact, allowing the business to continue to move forward even in the current economic climate. A communicative and collaborative partner, they have been a crucial part of the overall project and have provided relevant solutions to solve technical problems.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the director of technology of a division at a large manufacturing technology company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with MSTQ?

We wanted to create a unique method of interaction between our customers and our technology, We were looking for a more software-based technology than we had traditionally done in the past.

SOLUTION

What was the scope of their involvement?

We had a general idea of what we wanted to accomplish and how to do so, but MSTQ came in early in the project and guided us through the development cycle. They helped us to generate ideas and synthesized ideas on their own that we wouldn’t have thought of. 

MSTQ did UI/UX work but also looked into details of who would be using our software and how they would feel when they interacted with it. 

What is the team composition?

We work with one individual, which I like. 

How did you come to work with MSTQ?

We found them on a ratings website. 

How much have you invested with them?

We’ve spent between $150,000–$200,000.

What is the status of this engagement?

We started working with MSTQ in February 2020, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

For the overall project, MSTQ’s work has made a huge difference. It has enabled us to keep driving the project, especially in an uncertain business environment. They brought a lot of ideas and ways of thinking that we wouldn’t have thought of. Without MSTQ, we wouldn’t have been as far along as we are right now. 

How did MSTQ perform from a project management standpoint?

Our interaction with our point of contact has been great. He’s an extremely good communicator. MSTQ collaboratively defines the way forward, presenting their ideas while listening to ours.

We haven’t used ay project management software. Instead, we’ve been taking an iterative approach. We have a set of goals to generate the next iteration of development, and we just try to achieve those high-level goals. 

What did you find most impressive about them?

Their clarity of thought is impressive. MSTQ understood the problems that we presented and helped us think about those problems while providing their own ideas.

We work in a very technical industry with which our main point of contact has no previous experience. It was really impressive to see how quickly they were able to bring relevant ideas to our technical challenges. 

Are there any areas they could improve?

No, at the moment I have no critiques.

Do you have any advice for potential customers?

Do an initial smaller project with MSTQ to see how the relationship works. For us, it worked well which led us to engage in a larger, secondary phase.

5.0
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

UI Design for Online IT Course Platform

“MSTQ has a strong grasp on how to blend the design and UI with what will work best in the market.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
2018 - Ongoing
Project summary: 

MSTQ designed the user interface of an online IT course platform. The team gathered market and customer research to base the UI on and is now redesigning the entire website.

The Reviewer
 
51 - 200 Employees
 
Scottsdale, Arizona
Chairman & CEO, Online Training Program
 
Verified
The Review
Feedback summary: 

The UI has received incredibly positive feedback from users, leading to further work for the company. MSTQ establishes a seamless workflow, consistently communicating and following up with the client. The team is innovative and knowledgeable, going above and beyond to deliver results.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I am the CEO of an online technical training company that focuses on cloud security and infrastructure for Fortune 500 companies.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with MSTQ?

We were looking to rebrand our new platform.

SOLUTION

What was the scope of their involvement?

MSTQ designed the UI of our platform. Their team did all of the research, including building user personas, which they used to formulate a strategic approach. They helped us build communication approaches and strategies for learning each of our programs that would maximize our return. Their team is now helping us fully redesign our website based on their research.

What is the team composition?

We had one main point of contact at MSTQ. While he had a team behind the scenes, we did not interact with them.

How did you come to work with MSTQ?

Initially, we found MSTQ on social media and reached out to them. After an initial phone call and some additional research, we decided to work with them.

How much have you invested with them?

We have invested between $150,000–$200,000.

What is the status of this engagement?

Our ongoing engagement with MSTQ began in 2018.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

So far people are raving about it. All of the feedback we have recieved has been extremely positive. The UX has been incredibly strong so we’re very excited to roll out the platform in Q1.

How did MSTQ perform from a project management standpoint?

MSTQ is incredible at project management. They have excellent communication and follow-up. 

What did you find most impressive about them?

MSTQ has a strong grasp on how to blend the design and UI with what will work best in the market. They’re not just a design or research firm, they can execute on a vision that’s effective.

Are there any areas they could improve?

No, we’ve had an excellent experience. We were interested in having them build out our full site and now they’re doing it!

Do you have any advice for potential customers?

Be open-minded about the feedback they provide. They give you honest feedback based on research and design based around that research, which may not align with your existing brand principles. 

5.0
Overall Score One of the best firms I’ve ever worked with!
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They hit every deadline they set.
  • 5.0 Cost
    Value / within estimates
    There were no surprises on the budget.
  • 5.0 Quality
    Service & deliverables
    They’re outstanding and the best agency I’ve ever used.
  • 5.0 NPS
    Willing to refer
    They’re incredible to work with and I can’t speak highly enough of them.

Web UI Design for Railroad Company

"They went above and beyond to meet our deadlines."

Quality: 
5.0
Schedule: 
5.0
Cost: 
n/a
Willing to refer: 
5.0
The Project
 
Confidential
 
July - Sept. 2017
Project summary: 

MSTQ developed a prototype video and provided web UI consultation services for a railroad company. They built out new ideas for the digital shopping experience. 

The Reviewer
 
10,001+ Employees
 
Omaha, Nebraska
Ash
Associate of User Experience, Railroad Company
 
Verified
The Review
Feedback summary: 

MSTQ successfully delivered the new designs and prototypes well before deadlines. They performed very well and rented an office space to collaborate with the client. Knowledgeable and clear, their team collaborated effectively on UI.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m an associate for user experience for a railroad company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with MSTQ?

We wanted to inject some fresh ideas and a different perspective for our company.

SOLUTION

What was the scope of their involvement?

We had some consultation services where they had brainstorming exercises, design exercises, research activities, etc. They did some guided exercises with that, which is really great. The actual deliverables were some prototypes with new ideas for our shopping experience.

The prototype was a fleshed-out prototype video. It’s a polished, web-based video that we could use to show our stakeholders.

What is the team composition?

I worked with a team of two. Our main point person is Yazin (Founder & Principal Designer, MSTQ).

How did you come to work with MSTQ?

We were researching a bunch of different UX options. We have a weird contracting procedure here at our company. Companies must provide us a bid. We liked MSTQ’s bid the best.

What is the status of this engagement?

We started working together in July until September 2017.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’ve got a lot of internal feedback when we initially launched it, but then our company completely changed direction. We’re not focusing on the customer side right now, instead, we’re focusing on increased productivity and production. Based on Wall Street’s demands, we were forced to refocus on production. Otherwise, they performed very well. They went above and beyond to meet our deadlines.

How did MSTQ perform from a project management standpoint?

We communicated in person. They were onsite for us. They rented out a space in downtown Omaha. We were in a room with them for quite a bit of time.

What did you find most impressive about them?

Their deep knowledge and their actual research methodologies behind the computer interaction psychology were really impressive.

Are there any areas they could improve?

No, there’s nothing I’d have them improve.

Do you have any advice for potential customers?

Be upfront with what you want for your deliverables. Understand that you might need to be flexible and go out on a limb and agreeing with some of their more unconventional methodologies that they do work.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They were flexible. I appreciate they were willing to travel to Omaha.
  • N/A Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
    They’re really open to feedback and tweaking results until it’s really polished and meets our needs.
  • 5.0 NPS
    Willing to refer
    I’ve referred multiple folks to them.

UI/UX Design for Tech Company

"Their communication in speaking to clients and updating us on their progress was excellent."

Quality: 
5.0
Schedule: 
4.5
Cost: 
n/a
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
May - July 2019
Project summary: 

MSTQ supported the UX/UI portion of a development project. They conducted user research and helped produce an MVP for the product. 

The Reviewer
 
10,001+ Employees
 
New York, New York
 
Verified
The Review
Feedback summary: 

Though the product hasn’t launched yet, the internal team is fully satisfied with the work MSTQ produced. Their team worked well with undefined requirements, taking initiative in the process and delivering strong work. They were a valuable resource, and continue to be available for support. 

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m a senior developer at a large technology company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with MSTQ?

We needed support with the UI/UX for a new project. We function almost like a startup within the company, so it was a pretty open-ended project but we didn’t have anyone to help with the UI/UX aspects. 

SOLUTION

What was the scope of their involvement?

MSTQ designed the initial UX research and marks for the work. They were involved with the initial introduction, but most of their work was to drive the user research efforts. They helped us come up with the initial requirements and conducted interviews, before coming up with our MVP.

What is the team composition?

We worked with one person from the MSTQ team.

How did you come to work with MSTQ?

I wasn’t directly involved in hiring them, but I believe we found them through a referral. Since we’re a big company, we considered 2–3 other firms in the vetting process. We’re a private arm within our company, so we had to go through multiple rounds of approvals, which took a few weeks, before selecting MSTQ. 

What is the status of this engagement?

We worked with them on this project from May–July 2019. Since completing the work, they have been available for any questions we have had.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’re releasing the product externally soon. The teams involved and other people have given us positive reviews, so far. Though we’ve made some changes, MSTQ captured the main goals that we needed with their UX work.

How did MSTQ perform from a project management standpoint?

They did a great job managing the project. Their communication in speaking to clients and updating us on their progress was excellent. We primarily communicated through email and video conferences. They made sure notes were sent out and that timelines were set and met. Everyone was satisfied. 

What did you find most impressive about them?

When our engagement started, the brief was very vague. However, they did the initial UX research and came up with the MVP which I think was pretty admirable and they did a good job. They’re also responsible and communicative.

Are there any areas they could improve?

Nothing comes to mind for them to improve; I was happy with the support they provided.

Do you have any advice for potential customers?

Trust that they will do the job right. The project is a two-way road; you have to trust them to do the work. 

5.0
Overall Score We would hire them again should the need arise.
  • 4.5 Scheduling
    ON TIME / DEADLINES
    They were able to meet our deadlines.
  • N/A Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
    They did a good job condensing all the feedback and coming up with a good MVP.
  • 5.0 NPS
    Willing to refer

UX Design for Influencer Platform

"The team provided insightful ideas while listening well to constructive feedback."

Quality: 
4.0
Schedule: 
4.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Mar. 2019 - Apr. 2019
Project summary: 

MSTQ redesigned a platform’s UX to improve its bounce rate and overall user journey. Using results from previous user testing, they created a prototype using Sigma before implementing the final design. 

The Reviewer
 
2-10 Employees
 
Atlanta, Georgia
 
Verified
The Review
Feedback summary: 

The redesign has just launched; user testing showed longer visit times and a clearer value proposition. MSTQ produced quality designs and valuable insights on time. The project ran into occasional obstacles, but the team’s diligence and expertise made for an overall positive collaboration. 

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the president of an influencer marketing platform.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with MSTQ?

We needed help curbing a high bounce rate from site visitors who failed to grasp our user journey and value proposition. We engaged MSTQ to improve the platform’s UX.

SOLUTION

What was the scope of their involvement?

We had previously conducted user testing of our site. MSTQ looked over our results and used their analysis to help tackle our UX issues. The team created a prototype in Sigma to map out a new site design, including its navigator and user journey. We tested the prototype with users before the new UX went live. 

What is the team composition?

We only worked with Yazin (Founder/Principal Designer, MSTQ). 

How did you come to work with MSTQ?

One of my colleagues knew Yazin beforehand. He tried to understand our brand and approached our problem strategically before discussing the execution—an approach that impressed us. He demonstrated diligence and provided more valuable insights as a result.

How much have you invested with them?

We spent $20,000.

What is the status of this engagement?

We worked together from March–April 2019.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We only recently launched the new design, so it’s still too early to tell results. However, the redesign received far better results in user testing rounds than our previous interface. Users understood our value proposition more quickly and stayed on the site for longer. We’re still working with MSTQ to smooth the execution, and we’re looking into future design projects with the team as well.

How did MSTQ perform from a project management standpoint?

MSTQ led a collaborative process from start to finish. Yazin dove into our business to better understand the ideas we wanted to convey in the site, including our brand, value proposition, positioning, and target audience. As a result, the end design was both visually appealing and useful for the end user.

The project did experience bumps along the way. Yazin took a trip in the middle of the project that caused delays and communication issues due to time zone differences. We also found it challenging to use Sigma as a tool for prototyping and user testing. However, we still managed to communicate every day via email, text, or Google Hangouts. We also kept track of tasks and feedback via a shared Google Doc. Ultimately, the project finished on time, which we were happy to see.

What did you find most impressive about them?

The team provided insightful ideas while listening well to constructive feedback. Yazin wasn’t afraid to push back respectfully, demonstrating that he took ownership of the project and its outcome. He was as invested in seeing it succeed as we were—an attitude we appreciated.

Are there any areas they could improve?

On occasion, Yazin’s attention to detail slipped and he missed some tasks and points of feedback. 

Any advice for potential customers?

Provide MSTQ with information and strategic insight into your business to inform their design decisions. By providing Yazin with anecdotal data and our user testing results, we received an excellent product that met our needs.

4.5
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
    MSTQ met our deadline, but scheduling during the project period was difficult at times.
  • 4.0 Cost
    Value / within estimates
    Their rates were on the expensive side, but we received excellent value and they met their quoted price.
  • 4.0 Quality
    Service & deliverables
    Despite some frustrations along the way, MSTQ delivered on our brief perfectly.
  • 5.0 NPS
    Willing to refer
    I would definitely refer MSTQ. Yazin delivered excellent work.

UI/UX Design for IT Training Web App

"It's been truly a radically brilliant and enlightening experience."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
 
Oct. 2018 - Ongoing
Project summary: 

MSTQ provided end-to-end UI/UX design to create a new LMS web app for an online IT training company. They examined user behavior and implemented the findings into design options to promote user adoption.  

The Reviewer
 
51-200 Employees
 
Scottsdale, Arizona
Tommy Graunke
Innovation Manager, Stormwind Studios
 
Verified
The Review
Feedback summary: 

MSTQ succeeds in making calculated design and development decisions, relying on data and research to provide the best end user experience. The team benefits from ambitious leadership figures and an organized project management approach. They are a smart and dedicated partner.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I am the innovation manager at Stormwind Studios, which is an online IT training company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with MSTQ?

We have 14,000 students who utilize our software system to access practice exams, supplemental material, and other training tools. In the past, we licensed that software from a French company, but in my role, I decided that we needed to have a platform we managed ourselves. I hired MSTQ to help us build our own proprietary system from scratch.

SOLUTION

What was the scope of their involvement?

We conducted a significant research phase to learn more about user behavior. We then discussed the design implications according to what that research showed. Taking those results, MSTQ coordinated the end-to-end design of our UI/UX to create a brand new LMS web application.

What is the team composition?

Yazin (Founder/Principal Designer, MSTQ) led the project with support from two other people.

How did you come to work with MSTQ?

I struggled to find an appropriate vendor during my search, but while browsing, one of my Chrome browser extensions showed me a video of Yazin being interviewed on a podcast. He explained his approach and why he designs the way he does. At the end of the podcast, he gave out his contact information. I quickly sent him an email, which led to a few phone calls to discuss the scope. Through that interaction, I was taken with how he presents himself and his company’s design process.

What is the status of this engagement?

Our engagement began in October 2018 and remains ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’re still in the development stage right now, but we’ve done some early user testing and iterations throughout the process. Especially as we got toward the end, we wanted to introduce the product to validate the conceptual thoughts and what we pulled from the research to make sure that it matched user expectations. Some users fanatically raved about the update and were opting-in early to be on the new platform as soon as it releases.

How did MSTQ perform from a project management standpoint?

From an efficiency standpoint, the relationship has been exactly how we hoped it would be. They present themselves well, and they are very organized. We’ve worked well through Slack and Zoom, and I’ve been able to visit their office three times.

What did you find most impressive about them?

It's been truly a radically brilliant and enlightening experience. They operate in a unique way. Instead of starting with assumptions, they begin with a hypothesis and then validate that idea several times through different iterations. That process was enlightening. And Yazin brings to the project a groundbreaking level of vigor and dedication to success.

Are there any areas they could improve?

No, nothing immediately comes to mind.

Do you have any advice for potential customers?

It’s commonplace to come into a project set in your ways and ideas. If I were to re-approach the project again, I’d want to do so with a blind excitement for how the project can change. I’d be more open to challenge myself and push down company walls.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
    We finished ahead of schedule.
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

UI/UX Design for Fundraising E-Commerce Site

“Their gorgeous and effective designs are impossible to replicate.”

Quality: 
5.0
Schedule: 
4.5
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
June - July 2008
Project summary: 

MSTQ conducted psychological research on the core customer and used the information to design a UX optimized UI for a website.

The Reviewer
 
11-50 Employees
 
Chicago, Illinois
 
Verified
The Review
Feedback summary: 

The new website is receiving a ton of praises and compliments, which supports the effectiveness of MSTQ’s psychology-driven approach to web design. Their team is accommodating, knowledgeable, and capable of producing one-of-a-kind solutions for unique business needs.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the CEO of a fundraising company that fuses online shopping with charitable donations.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with MSTQ?

We wanted to introduce our software to the market, but we didn’t have a clear understanding of our key audiences. Before we could release the product, we had to find a partner who could identify our target audience and discover the most engaging techniques for us to implement on our website.

SOLUTION

What was the scope of their involvement?

MSTQ designed a UX optimized UI for our product website. Their first task was identifying our core customer. Once they found the target audience, they conducted psychological research to develop a customer persona based on our primary customer’s personality traits. Those traits revealed everything about their desired experience depending on the emotional state, including preferred colors, design styles, and interactive features. MSTQ condensed the information in a report and built a high-fidelity wireframe, which they later used to create mock-ups and a marketing story for our team to iterate on.

What is the team composition?

MSTQ’s senior manager was my main point of contact, but I also interacted with the research team.

How did you come to work with MSTQ?

I had followed their work for years, so I knew they would be a perfect fit for our project.

How much have you invested with them?

We spent less than $25,000 for their UI development.

What is the status of this engagement?

We commenced the project in June 2018 and concluded in July 2018.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Everyone on our team was thrilled by their work and our investors were equally amazed. We plan to work with MSTQ again to update other frameworks.

How did MSTQ perform from a project management standpoint?

They adopted the project management tools that our team uses regularly, which made the collaborative process seamless. Slack was our primary channel for communication.  

What did you find most impressive about them?

MSTQ has a unique psychology-influenced approach to web design, which gives them useful insight for optimal user engagement. Their gorgeous and practical designs are impossible to replicate.

Are there any areas they could improve?

They produced deliverables in an appropriate amount of time, but it would have been useful to know how much time it took to complete each phase of the project.

Do you have any advice for potential customers?

Carefully consider which pricing model works best for your business. A flat rate was beneficial to us because we weren’t charged more for the inevitable scope creep.

5.0
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

UX/UI Mobile App Design for Sports Tech Solution Company

"They were great at adapting to any given situation."

Quality: 
5.0
Schedule: 
4.5
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
 
Nov. 2017 - Jan. 2018
Project summary: 

MSTQ redesigned the UI/UX of an iOS application for athletes to review film curated by their coaches.

The Reviewer
 
11-50 Employees
 
Chicago, Illinois
 
Verified
The Review
Feedback summary: 

MSTQ’s methodology produced a design that has been received positively by internal and external users. While coding the final solution is still ongoing, the team’s design work is complete.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I am the vice president of advanced research and development for Catapult Sports. We create technology solutions for coaches to solve issues with workflow and distribution of content. I am primarily responsible for shaping our product roadmaps in one of our divisions.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with MSTQ?

We were working on a project that involved creating a mobile application for high school and college athletes to review video content during the season. The idea is for coaches to be able to have clips that could then be shared with the athletes over our existing platform. We had received feedback that the app was not very user friendly, so we decided to embark on a complete redesign with a UX/UI agency with experience working on mobile apps.

SOLUTION

What was the scope of their involvement?

MSTQ rebuilt the design of the app for iOS with the idea that we would eventually take over the project ourselves with UX/UI designers we would hire internally. We would also have our own designers build the concepts created by MSTQ for Android. Their designers worked specifically on the frontend, while we handled everything having to do with the backend.

What is the team composition?

We had a project coordinator and an overall UX and research leader. Eventually, four designers worked on the app as we moved into the implementation stage.

How did you come to work with MSTQ?

After some web searching we discovered MSTQ and read about the awards they had won, so I added them to the list of companies to talk to. After discussing the project and their ideas we decided to hire them.

What is the status of this engagement?

We worked with them from November 2017–January 2018.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We were extremely satisfied with MSTQ’s methodology and the designs they came up with. Our team is working on coding the solution now, but we have received strong feedback from users we have been able to show it to so far.

How did MSTQ perform from a project management standpoint?

We were working on a very compressed timeline and they were great at communicating and responding to us. The two principles we worked with were mostly available for evening emails and conversations over Slack, which helped us a lot.

What did you find most impressive about them?

When you work in the elite sports arena you deal with a lot of personalities, and I thought they did a nice job of being able to talk with all the personas present in college athletics. They were great at adapting to any given situation and understanding the arena we were working in to quickly get to the actual research.

Are there any areas they could improve?

Because we are a tech company that usual builds things ourselves, it would have been nice to get a little more explanation or understanding of why certain things were being done in a particular way. This is really based on my own curiosity and desire to apply new things I learn moving forward. I get the sense that most of their clients are not tech based and so MSTQ does everything themselves. However, just to satisfy my own curiosity, I would have loved to learn more.

5.0
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

UX/UI Design for Insurance Platform Startup

“They did a phenomenal job on the user experience side.”

Quality: 
4.5
Schedule: 
5.0
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
Confidential
 
Dec. 2017 - Mar. 2018
Project summary: 

Assisting with the development of an innovative platform, MSTQ met with end users and then managed UX/UI design, focusing on the user experience.

The Reviewer
 
11-50 Employees
 
Chicago, Illinois
 
Verified
The Review
Feedback summary: 

The design is visually appealing and the internal team is satisfied. Innovative and professional, they met all expectations, while their responsiveness and ability to stay flexible contributed to the positive experience.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I'm a co-founder of an insurance platform.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with MSTQ?

We were creating an innovative solution for the trucking industry to help insurance companies sell their products to trucking companies. We were looking for a vendor to help us build a prototype and handle UX/UI design for our platform.

SOLUTION

What was the scope of their involvement?

We had a meeting with them and discussed our original idea. After that, MSTQ met with our end users and started working on the design, adhering to the technical specifications we gave them.

What is the team composition?

We had one main point of contact and we also worked with a few UX designers, one UI designer, and one strategist.

How did you come to work with them?

We were referred to them.

What is the status of this engagement?

We started working with them in December 2017 and the project was completed in March 2018.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The design is very visually appealing. They took our requirements into account and used the feedback from our end users to finalize the design.

How did they perform from a project management standpoint?

They were very disciplined and responsive.

What did you find most impressive about them?

They did a phenomenal job on the user experience side. Also, they helped us present the product to key customers.

Are there any areas they could improve?

They're very innovative and take advantage of new technologies, which is their strength. But in some cases, we had to refine our objectives for the end product based on the deliverables they produced.

Do you have any advice for potential customers?

Make sure the project they're working on is open-ended and leverage their strengths by giving them some problems to solve, and not just the design work.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.5 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
Verification

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Verification Level
Bronze
VERIFIED
Business Entity
Business Entity Name
MSTQ, Inc.
Status
Active
Jurisdiction of Formation
Illinois
ID
72042743
Date of Formation
Apr 17, 2019
Client Reviews
VERIFIED CLIENT REVIEWS
17
OVERALL REVIEW RATING
4.9
Source
Clutch
LAST UPDATED
May 18, 2020