MSP Outsourcing Partner - RMM, NOC and IT Support

MSPAssist is a product of Technospecs Technologies Pvt Ltd. We are ISO 9001:2008 certified IT company with strong presence on Internet for being a preferred IT support partner company for MSP businesses. We offer wide range of support to the MSP businesses in taking care of their RMM tools like Kaseya, Connectwise and more, offering the IT support for L1 - L3, NOC and after-hours coverage for their business and project related support. Our support covers 24 hours a day and 365 days a year.

We are Microsoft Gold partner company and have affiliation to other IT vendors like VMWare, Cisco and Sonicwall.

 

We have a branch office in Canada and our technical support center is in India. MSPAssist has been doing the business since 2010 and have hundreds of clients across the globe. Visit our website to know more about us and our services or drop us an email.

 
$1,000+
 
< $25 / hr
 
10 - 49
 Founded
2010
Show all +
Mohali, India
headquarters
other locations
  • 422 Richards St, Suite 170
    Vancouver, BC V6B 2Z4
    Canada

Portfolio

Kaseya administration and development Image

Kaseya administration and development

MSPAssist offers a complete care for the Kaseya RMM for MSP businesses. Our RMM administrators would cover all the modules that Kaseya offers and make them run as per the business requirements for the MSP. MSPAssist has worked on many Kaseya deployments for various MSP businesses of different sizes. The Kaseya administration services from MSPAssist offers the following:


  • Patch management Script writing
and automation, monitoring enhancement and alert resolution via automation,
  • Reporting Policy management, Backup administration and reporting AV and AM management.

  • Our Kaseya administration and management service for the MSP businesses would let MSP businesses to focus on their helpdesk more reliably. Kaseya RMM tool if is configured properly would help the MSP businesses run their helpdesk more effectively by reducing the man hours towards the resolution for the tickets and collecting the critical information needed for various tasks.

    Connectwise Automate Administration and Development Image

    Connectwise Automate Administration and Development

    MSPAssist is a leading company that has been assisting MSPs since 2010 and offers the best ConnectWise Automate development and management consultancy. We have always been a premium choice for the MSPs for outsourcing their IT infrastructure management services specially when it comes to the management of tools like ConnectWise Automate

    and Kaseya.The Connectwise administration services from MSPAssist offers the following


    • Advanced Development
    • Monitoring and Management
    • Patch Management for Windows Machines
    • Reporting for Assets and Monthly Health
    • Optimization for Managed Machines
    • Upgrade for Servers
    • Backups
    • Antivirus
    • Scripting


    We not only hold expertise in RMM development and management but also provide services like NOC, PSA application support, helpdesk support and anything that helps in running an MSP business smoothly and helps it flourish.


    Remote IT Support Image

    Remote IT Support

    MSPAssist holds a professional team of IT experts who can provide with the best- in - class remote services to resolve IT issues quickly and efficiently thus helping in remaining the in-house team productive and also reducing costs.


    Remote IT Service Options are:

    • Dedicated & Shared L1-L3 remote support capabilities available.
    • After hours remote support.
    • 24x7 remote
    support.
  • Covering for internal IT staff absence.
  • NOC - Network Operations Center Image

    NOC - Network Operations Center

    MSPAssist provides the services to its clients where the maintenance tasks need to be performed on the machines during the night/ non-working time. These services generally include the following key areas:

    • Windows patch management.
    • Server optimization and monthly check.
    • Audits on the client’s networks.
    • Desktop maintenance and optimization.
    • Backup administration and
    reporting.

    NOC support from MSPAssist is a cost-effective service that is suitable for the MSP business who offer the 24x7 coverage to their customers. The NOC engineers from MSPAssist are experienced in the related tools and technologies and are good in communication. Following is the package information for the NOC support from MSPAssist.

    Microsoft Gold Partner Image

    Microsoft Gold Partner

    Established in the year 2008 MspAssist has been a burgeoning organization and have excelled in providing personalized IT services to the businesses globally.Through all those years in evolution MSPAssist holds pride in associating as Microsoft Gold Partner, Cisco Partner and have been able to hold associations with various other prestigious distributors and resellers like Connectwise Automate software distributor, Microsoft

    Office 265 Cloud Services reseller, Vmware, etc
    Microsoft Gold Business Partner Image

    Microsoft Gold Business Partner

    Partnerships Image

    Partnerships

    Certified - Prince 2 Image

    Certified - Prince 2

    Reviews

    Sort by

    Staff Augmentation for IT Infrastructure Services Co

    "Their team is highly skilled."

    Quality: 
    5.0
    Schedule: 
    5.0
    Cost: 
    5.0
    Willing to refer: 
    5.0
    The Project
     
    $10,000 to $49,999
     
    Feb. 2019 - Ongoing
    Project summary: 

    MSPAssist provides client support for an IT infrastructure services company. The team assesses client systems, classifies errors, and deliver reports. They create and resolve tickets to aid recovery solutions.

    The Reviewer
     
    201-500 Employees
     
    Leusden, Netherlands
    Chris De Moor
    Owner, AnylinQ
     
    Verified
    The Review
    Feedback summary: 

    Following the successful completion of a test phase, MSPAssist continues to provide high-quality services. The team has communicated often to establish goals, progressing the collaboration and expanding their scope. They are adaptable and knowledgeable, which has fostered a dependable partnership.

    A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

    BACKGROUND

    Introduce your business and what you do there.

    I’m the owner of a company in the Netherlands. We deliver IT infrastructure services and knowledge to large companies and top of the mid-market firms.

    OPPORTUNITY / CHALLENGE

    What challenge were you trying to address with MSPAssist?

    We needed a partner that could help us provide 24/7 services to our customers. It’s difficult to find good, qualified service providers in our country. We wanted to outsource work, freeing up our resources to take on additional initiatives.

    SOLUTION

    What was the scope of their involvement?

    In the beginning, we had a proof of concept period where we had MSPAssist do some tasks to get a feeling for the quality of work. We had some video training sessions with them to learn more or less what they had to do. Their team picked the work up well.

    Outside our normal business hours, MSPAssist takes on what we call active monitoring. They observe client systems and manage the classification of errors. If there’s what we call a prior-one error, their team will call one of our specialists to recover the system. We have a lot of systems from our customers, which they check every day to ensure the operations are performing well. Their team checks systems and send a report to our managed service desk. In the morning, the report is there, which then functions as their work schedule. It guides what they do: solve issues and clear tickets.

    What is the team composition?

    We’ve worked with about three to four teammates. I’ve also interacted with the owner of MSPAssist

    How did you come to work with MSPAssist?

    We searched for an agency on Upwork. We interviewed two companies, one of which was MSPAssist. They came out of it well. Then, we had a video call with them. Their team fit well with our services. We also called one of their customers in the US. I also called one of their customers who spoke positively about their cooperation with MSPAssist. Then, we started our engagement.

    How much have you invested with them?

    At this point, we spend about $5,000 per month. Their services will cost between $50,000–$60,000 yearly.

    What is the status of this engagement?

    We started working together in February 2019, and our cooperation's ongoing.

    RESULTS & FEEDBACK

    What evidence can you share that demonstrates the impact of the engagement?

    The collaboration has been beyond my expectations. You have to build confidence to work with an offshore company. Over the last six months, we've built a lot of trust in their team. All of our employees are enthusiastic about the quality we get back and how they fulfill their obligations. Now we’re making additional work to give them. Our collaboration has been very positive. It’s been fantastic.

    How did MSPAssist perform from a project management standpoint?

    They’ve been really good. We’ve had weekly goals and video calls with them on the operational level. Once per quarter, our service manager and I have a video call with the owner of the MSPAssist. That’s how we’ve moved forward.

    What did you find most impressive about them?

    First of all, MSPAssist's a real company. They have an office with about 30 or 40 people on staff. They can work 24/7. Their team is highly skilled. They're professional and have a broad knowledge. They can also train people to get more people on board easily. We can even have a dedicated person for additional services if we would like that. The engagement has been really flexible and high-quality.

    Are there any areas they could improve?

    Not at this point. It’s been a smooth engagement.

    Do you have any advice for potential customers?

    Build trust with an outsourced partner.  

    5.0
    Overall Score
    • 5.0 Scheduling
      ON TIME / DEADLINES
      It’s been really good.
    • 5.0 Cost
      Value / within estimates
      The engagement hasn’t been expensive.
    • 5.0 Quality
      Service & deliverables
      We have no complaints. They’ve helped us really well.
    • 5.0 NPS
      Willing to refer

    Outsourced Network Services for IT Company

    "They are always willing to implement any work flow we need."

    Quality: 
    4.0
    Schedule: 
    5.0
    Cost: 
    5.0
    Willing to refer: 
    5.0
    The Project
     
    $10,000 to $49,999
     
    Jan. 2019 - Ongoing
    Project summary: 

    MSPAssist provided outsourced network operations center activities for an IT services company.

    The Reviewer
     
    1-10 Employees
     
    Santa Rosa, California
    John Newcomb
    President, Digicom Healthcare Solutions
     
    Verified
    The Review
    Feedback summary: 

    The vendor did a great job finding an engineer to manage the network operations center. They are flexible and willing to implement custom workflows.

    The client submitted this review online.

    BACKGROUND

    Please describe your company and your position there.

    I am the president of a managed IT services company

    OPPORTUNITY / CHALLENGE

    For what projects/services did your company hire MSPAssist?

    We hired MSP assist to outsource to our Network Operations Center activities.

    What were your goals for this project?

    Quality, reliable and consistent IT NOC support

    SOLUTION

    How did you select this vendor?

    I found MSP assist initially on Upwork.

    Describe the project in detail.

    Outsourced after hours NOC services

    What was the team composition?

    We currently are assigned a full time resource from MSP Assist

    RESULTS & FEEDBACK

    Can you share any outcomes from the project that demonstrate progress or success?

    Mandeep has done a great job in finding us an appropriate engineer to manage our NOC. He is consistently available and always willing listen to and address any concerns that arise.

    How effective was the workflow between your team and theirs?

    Very good. They are always willing to implement any work flow we need.

    What did you find most impressive about this company?

    Their willingness to listen to our needs and take any action required to provide quality support.

    Are there any areas for improvement?

    Increase availability of trained staff

    4.5
    Overall Score
    • 5.0 Scheduling
      ON TIME / DEADLINES
    • 5.0 Cost
      Value / within estimates
    • 4.0 Quality
      Service & deliverables
    • 5.0 NPS
      Willing to refer

    Managed Services for IT Company

    "They have excellent interpersonal skills..."

    Quality: 
    5.0
    Schedule: 
    4.5
    Cost: 
    3.5
    Willing to refer: 
    5.0
    The Project
     
    $10,000 to $49,999
     
    Jan. 2018 - Ongoing
    Project summary: 

    MSPAssist augments internal resources by providing managed IT services to third-party clients. Their responsibilities include automated windows patching and antivirus management.

    The Reviewer
     
    11-50 Employees
     
    San Diego, California
    Virtual CIO, IT Company
     
    Verified
    The Review
    Feedback summary: 

    Internal stakeholders are pleased with the vendors' expertise. The team has become an integral resouce. They have an excellent communication style.

    The client submitted this review online.

    BACKGROUND

    Please describe your company and your position there.

    The clients we serve are small to medium size businesses with little to know information technology department themselves. We provide application and technology services. My role with in the company is the virtual cio acting in the clients interests for consulting and managed services.

    OPPORTUNITY / CHALLENGE

    For what projects/services did your company hire MSPAssist?

    MSP assist was critical in assisting in delivery of automated windows patching, antivirus management, and backup services

    What were your goals for this project?

    Providing managed services to our clients while creating availability for our own staff to focus on application support.

    SOLUTION

    How did you select this vendor?

    Web search

    Describe the project in detail.

    Automation via a connected suite

    RESULTS & FEEDBACK

    Can you share any outcomes from the project that demonstrate progress or success?

    MSP assist has been wonderful and Aman a vital part of our team

    How effective was the workflow between your team and theirs?

    Very good, does require time zone considerations for meetings but communications are good

    What did you find most impressive about this company?

    Excellent team. They have excellent interpersonal skills, very proficient staff

    Are there any areas for improvement?

    No comments

    5.0
    Overall Score
    • 4.5 Scheduling
      ON TIME / DEADLINES
    • 3.5 Cost
      Value / within estimates
    • 5.0 Quality
      Service & deliverables
    • 5.0 NPS
      Willing to refer

    Help Desk Support for IT Services Company

    "We have been able to quickly handle tickets in a quicker fashion."

    Quality: 
    4.5
    Schedule: 
    4.5
    Cost: 
    5.0
    Willing to refer: 
    4.5
    The Project
     
    Less than $10,000
     
    July 2019 - Ongoing
    Project summary: 

    MSP Assist provided outsourced technical support for an IT company's support requests. They handled support tickets and the ConnectWise automation setup. 

    The Reviewer
     
    1-10 Employees
     
    Portland, Oregon
    Owner, IT Services Company
     
    Verified
    The Review
    Feedback summary: 

    Support ticket efficiency has increased. Despite some initial setbacks and language difficulties, competent communication has been fostered. 

    The client submitted this review online.

    BACKGROUND

    Please describe your company and your position there.

    I am the owner of an IT services company. We serve small business customers of all types.

    OPPORTUNITY / CHALLENGE

    For what projects/services did your company hire MSPAssist?

    Our company needed help with tech support tickets and requests, as well as connectwise automate scripts.

    What were your goals for this project?

    We wanted to see our tech support tickets solved in a quick time and get our Connectwise Automate setup.

    SOLUTION

    How did you select this vendor?

    We evaluated several vendors that provide outsourced tech support, but MSP Assist came in at the right price and right flexible nature.

    Describe the project in detail.

    MSP Assist helps monitor my help desk ticketing system and communicates with us on Slack to work towards a resolution.

    What was the team composition?

    Initially we were assigned one Automate engineer and as we began to grow in our needs, more level 2 engineers were assigned to help provide 24 hour coverage.

    RESULTS & FEEDBACK

    Can you share any outcomes from the project that demonstrate progress or success?

    We have been able to quickly handle tickets in a quicker fashion. Automate is setup and running properly.

    How effective was the workflow between your team and theirs?

    We had some communication issues at the beginning but have worked out a good system.

    What did you find most impressive about this company?

    They have many good resources that can continue to work on a problem cross-shift.

    Are there any areas for improvement?

    Communication in English is acceptable, but could be vastly improved.

    4.5
    Overall Score
    • 4.5 Scheduling
      ON TIME / DEADLINES
    • 5.0 Cost
      Value / within estimates
    • 4.5 Quality
      Service & deliverables
    • 4.5 NPS
      Willing to refer