What was the scope of their involvement?
Moustache has been our partner across all e-commerce systems. We first tasked them with supporting our in-progress Magento transition. During that process, they replatformed our back-office to a NetSuite solution, which involved integrating our ERP, CRM, and WMS.
Additionally, they moved us to a new Peoplevox WMS and linked that to our carrier services. The new back-office then had to be tied into our existing product information management system and Vend POS.
They’ve also played a significant role in our marketing automation technologies, relocating us from Mailchimp to Bronto, and again, from Bronto to Klaviyo. After each move, they integrated the new solution with our Magento infrastructure.
Currently, we’re working on another massive project, moving from Magento to BigCommerce. This requires Moustache to replatform all of our front-facing technologies and integrate our marketing automation system.
What is the team composition?
We work with a lead solution architect, but we also have direct contact with the developers when we need it. Some of those developers are offshore resources they’ve brought on from the Philippines.
How did you come to work with Moustache Republic?
We looked at several agencies, but there were only two that had the depth and breadth of experience to support us. Moustache had experience working with the data, workflow, and customer journey systems we were looking to integrate. I’m also friends with Tony (Founder and Managing Director, Moustache Republic).
What sealed the deal for them was that they were local; we could go down and sit in their office in Auckland. I’m sure other agencies in Australia would’ve been able to meet our needs, but Moustache’s ability to charge us in New Zealand dollars and work in the same time zone weighed heavily in their favor.
How much have you invested with them?
We have a monthly investment of around $7,000 for support. Regarding project investment, the total is at least $500,000 so far.
What is the status of this engagement?
We’ve been working together since early 2017.