MOTIF®

BACKGROUND

Please describe your company and position.

I am the Founder of DrippieLand

Describe what your company does in a single sentence.

When we had a go, our website conversion rate and ability to target markets was terrible before joining with Motif. Our brand needed an all-encompassing elevating solution opposed to a presence solution and everything else in between.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire MOTIF® to accomplish?

• Brand Marketing
• Advertising Budget Optimization
• Brand expansion to other areas

SOLUTION

How did you find MOTIF®?

• Online Search
• Other

Why did you select MOTIF® over others?

• High ratings
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from MOTIF® were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Motif is very useful to get resolved the critical issues, By re-designing our site with state-of-the-art design and technology, they improved both our conversions rates and branding. In addition to their marketing, their branding strategy opened up new markets for us, solving many issues of how to market properly in international countries. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

You can never have too much great friends that you can rely on. Motif has surpassed my expectations and profoundly improved our business. They are a valuable partner as they consistently deliver quality output on time. Post-Partnership Results: We have only continued to raise the bar and grow in seeing the wonderful advantages that can come of being a part of Motif. Their backing has been key to broadening our growth and promoting increased brand equity in a busy marketplace. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Its on time

What was your primary form of communication with MOTIF®?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Where Motif really shines is in its customer service. It is almost unheard of for them to respond in anything but the minutest time frame, often within minutes on any question—a standard hard to come by with other firms.

Are there any areas for improvement or something MOTIF® could have done differently?

None.

BACKGROUND

Please describe your company and position.

I am the Founder & Wizard of Fable Beard Co

Describe what your company does in a single sentence.

Fable Beard Co. is a Quality Men's Beard Grooming company based in Nashville, TN with a mission to bring together a community of beardsmen who are as unique

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire MOTIF® to accomplish?

• Customer Experience Optimization with better CX, UX & Website
• Increase Conversion Rate
• Increase Engagement
• Increase Average Order Value
• Branded Experience

SOLUTION

How did you find MOTIF®?

• Online Search
• Shopify Plus Partner

Why did you select MOTIF® over others?

• Their unique approach and initial consultation

How many teammates from MOTIF® were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

When we initially approached them to redesign our website, little did we know that we were in for a transformative experience that would reshape our online presence in ways we hadn't even imagined. But it turned out to something else. Instead of jumping headfirst into design, they proposed something that spoke volumes about their dedication – they wanted to understand us inside-out before even sketching a new layout.

Through extensive consultations and deep-dive discussions, they got to the heart of what Motif Fable is all about. They identified the strengths that set us apart and the pain points our users were facing. But the magic didn't stop there. Instead of simply proceeding with the design, MOTIF suggested a temporary pause on the project. This, at first, might have seemed surprising, but their rationale was profound.

They knew that a successful website wasn't just about aesthetics – it had to be rooted in user experience and backed by data. And so, they adopted a meticulous strategy of testing, deploying, and measuring. This approach demonstrated their commitment to getting it right, no matter the extra effort required. One of the pivotal moments for us was when MOTIF shifted their focus to increasing our Average Order Value (AOV).

This decision showcased their understanding that a website is a business tool, a means to achieve concrete results. Their strategic thinking, combined with their analytical prowess, led to valuable insights that had a direct impact on our bottom line. The fact that they were aligning their efforts with our business goals made us even more confident in our choice to work with them.

What excites us even more is what lies ahead. MOTIF isn't stopping at AOV improvements. They have a grand vision of revamping our entire customer experience. This speaks volumes about their dedication – they're not just here for a quick fix; they're here for the long haul, invested in our success as if it were their own. We're eagerly looking forward to the enhanced journey they're crafting for our customers, one that will undoubtedly set new standards in our industry.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Increase average order value Increase in engagement
• Branded experience
• A redefined customer experience
• A new vision with the website and other digitally native channels
• Adoption of AI in ecommerce for our brand and many more we are working on as its an ongoing partnership rather than a client agency relationship.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They identified the strengths that set us apart and the pain points our users were facing. This level of attention and care made us realize that we weren't just clients to them; we were partners in a journey toward excellence. Once in two weeks or whenever I need Ash the founder and lead strategist hop on call with me and discuss about next phase. Right now we keep quick chat through internal messaging app.

What was your primary form of communication with MOTIF®?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What truly set MOTIF® apart was their approach right from the beginning. Instead of jumping headfirst into design, they proposed something that spoke volumes about their dedication – they wanted to understand us inside-out before even sketching a new layout. Through extensive consultations and deep-dive discussions, they got to the heart of what Motif Fable is all about.

Are there any areas for improvement or something {provider_name} could have done differently?

No I don’t think so

BACKGROUND

Please describe your company and your position there.

I'm the owner of a clothing boutique store.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire MOTIF®, and what were your goals?

We needed to launch the ecommerce portion of our site.

SOLUTION

How did you select this vendor and what were the deciding factors?

We didn’t really know where to start. It is our first time on shopify and I would say we were kind of lost, we were trying to launch the ecommerce portion of our site. We started our search on Google.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Cost conscious and seemed very responsive even in the initial discussions. Seemed to have a strong grasp on both design and functionality which were both very important to us.

How many people from the vendor's team worked with you, and what were their positions?

We worked directly with Ash who is the founder & CEO of Motif.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The flexibility is key. I’ve worked with people in my past and it has been very difficult to get things changed and they were very unaccommodating. MOTIF® was very fast and responsive to all the issues and requests.

Super easy to work with and very direct. We have a fully functioning site that was done very cost effectively and at a high quality of design and functionality and the turn around time has been super fast MOTIF’s communication has been very clear, all requests were met and everything was explained fully

Describe their project management style, including communication tools and timeliness.

The fact that you guys make suggestions on what would be the best choice and is very cost conscious.

What did you find most impressive or unique about this company?

I would say Motif is the best to work with and they will deliver above and beyond what they have promised. You should definitely work with Motif! I have been in the fashion ecommerce space for 15 years and they have been one of the most professional, fast, flexible, communicative companies I have worked with!

Are there any areas for improvement or something they could have done differently?

None

BACKGROUND

Introduce your business and what you do there.

I’m the founder of a jewelry brand.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with MOTIF?

I hired MOTIF to support my social media marketing efforts.

SOLUTION

What was the scope of their involvement?

MOTIF redesigned our website — a Shopify platform. Their team also helps us to create ads for our social media marketing initiatives. They distribute the content on Facebook. On the creative aspects, we work collaboratively.

What is the team composition?

I work directly with their CEO. Depending on our goals, different teammates support him.

How did you come to work with MOTIF?

I looked into Shopify's recommended experts and found that MOTIF had positive reviews.

What is the status of this engagement?

We started our engagement in September 2019, and it’s ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

I track our sales, which are better than last year's.

How did MOTIF perform from a project management standpoint?

Their team’s responsive and resolves any issues right away. Between when I make a request and its implementation, there's never a long wait. It’s been a good partnership.

What did you find most impressive about them?

MOTIF cares about my success. You often just pay an agency that then does their work, so you don’t necessarily feel like they care. MOTIF wants to be a partner. We still work with them, which is a testament to how they work with us.

Are there any areas they could improve?

No, they’ve done what I’ve asked them to do well.

Do you have any advice for potential customers?

Understand that they’re a partner, and work with them to learn your audience and how to best target it. It takes time to understand how to better market a brand. These projects don’t happen overnight.

BACKGROUND

Please describe your company and your position there.

Ecommerce for luxury and lifestyle products

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire MOTIF®?

We hired Motif for design, development and promotion of our e-commerce store

What were your goals for this project?

To improve the branding, user experience, conversion ratio and sales.

SOLUTION

How did you select this vendor?

We were impressed with the case studies and the clients they have handled in our domain. They pitched us the solution they can offer to improve our brand objective.

Describe the project and the services they provided in detail.

Design and Development of Ecommerce store Improve user experience Increase conversion ratio Improve sales by promoting in online channels

What was the team composition?

Motif has an amazing team of project manager, designer, developer and e-commerce marketing manager.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

They were able to improve our user experience, decrease bounce rate, increase conversion ratio.

How was project management arranged and how effective was it?

They were using Asana project management tool for project management. It was easy to communicate, track and follow up all the activities.

What did you find most impressive about this company?

They are industry experts in the luxury lifestyle e-commerce niche. The kind of knowledge they bought into the plate was amazing. The founder was so friendly to work with and I got the necessary deliverables on time and cost.

Are there any areas for improvement?

Nothing as of now - I am completely satisfied with the work.

BACKGROUND

Please describe your company and position.

I am the Owner of IHD, INC.

Describe what your company does in a single sentence.

B2C and B2B product sales.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire MOTIF® to accomplish?

• Build a website from scratch
• Continued support

SOLUTION

How did you find MOTIF®?

Online Search

Why did you select MOTIF® over others?

• High ratings
• Great culture fit

How many teammates from MOTIF® were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Developed a website with all the ins and outs. Designed and tailor made the website exactly how I wanted. Set up a very professional b2b platform in which a client creates an account and has specialized pricing.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

I’ve owned brick and mortar businesses for years. After launching my website I saw a new level of sales that exceeded my expectations.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Ash was an absolute pleasure to work with. Him and his team are extremely professional and deliver everything in a timely manner. Getting in touch with them is a breeze. Even after completing the project, I am still in constant contact with Ash.

What was your primary form of communication with MOTIF®?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

I felt as if Motif worked for me and me alone. Their level of dedication and personalized care was truly incredible. Their reliability and commitment is second to none.

Are there any areas for improvement or something MOTIF® could have done differently?

I hope they continue to do exactly what they’re doing now.

BACKGROUND

Please describe your company and position.

I am the CEO/Founder of StyleBud

Describe what your company does in a single sentence.

We are a watch and accessories selling company in bangladesh.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire MOTIF® to accomplish?

• Increase Conversion
• Average Order Value Increasion
• Brand Recall Lift
• Optimized Customer Experience

SOLUTION

How did you find MOTIF®?

Online Search

Why did you select MOTIF® over others?

• Good value for cost
• Company values aligned

How many teammates from MOTIF® were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We started working with MOTIF for media buying initially then that turned into full funnel advertising and marketing including their Signature product/service BrandX, ThrivePlan, and Customer Experience Optimization

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Increased Brand Recall Lift Increased Conversion Rate Increased CTR Decreased bounce rate on site Increased Average order value Streamlined sales process Increased ROI

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They use slack and google chat for regular communication And once in every month their account manager hop on call and their founder hop on call

What was your primary form of communication with MOTIF®?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their unique service line up and their way of handling rush time marketing. They're swift when it comes to brainstorming and coming up with ideas.

Are there any areas for improvement or something MOTIF® could have done differently?

Nothing to be frank

BACKGROUND

Please describe your company and your position there.

We do sell wellness products and beauty enhancing products to cover up your age and make beautiful.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire MOTIF®, and what were your goals?

We are a Japanese brand doing well in Japan but wanted to launch in USA, but as we don’t know the audience and approach we needed a very experienced agency to do the job for us. Instead of paid media we wanted to to do that with retention marketing

SOLUTION

How did you select MOTIF® and what were the deciding factors?

Motif has a really great reputation when we researched about agency and after taking their one hour consultation it was like that’s what we are looking for.

Describe the scope of work in detail, including the project steps, key deliverables, and marking tools used.

- email marketing strategy - email design as per audience and brand - email welcome flow setup - warm up long time inactivate users - retention marketing - increase average order value - write and send campaigns - email marketing flow set up

How many resources from the MOTIF® team worked with you, and what were their positions?

We worked directly with the profile manager and founder

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

They did a great job and they were in contact everytime with me. They answer emails in a timely manner and the quality of work is very well done.

They are clear about permission requests and when I'm unsure they send me a screenshot. And the out come of the first interaction was amazing now we are engaging with MOTIF for paid social and user acquisition. Looking forward to great results as always

How effective was the workflow between your team and theirs?

It was collaborative and sometimes late night because of the timezone issue but it amazed me their diversed remote team handled it

What did you find most impressive or unique about this company?

The team's communication and collaboration are impressive.

Are there any areas for improvement or something they could have done differently?

I don’t think so

BACKGROUND

Please describe your company and your position there.

We are a custom fabric company that let end users design fabrics and layout.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire MOTIF®, and what were your goals?

Build custom commerce experience

SOLUTION

How did you select this vendor and what were the deciding factors?

We did our research and saw motif was a great fit as they have done this before

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Like I need something done very similar to the post above (located here: https://fabricpunch.com/pages/custom-fabric-printing). We are a custom fabric printing service starting soon and would love to have this feature added. Customers go to this page 1st with details: https://fabricpunch.com/pages/custom-fabric-printing-landing, choose an image, and then go to this page: https://fabricpunch.com/pages/custom-fabric-printing to get all the details for the print before submitting their order.

How many people from the vendor's team worked with you, and what were their positions?

3 people was involved. The founder, project manager and developer

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The Motif team is amazing. As a first time of doing anything like this, they walked me through the entire process and helped me understand the things that we were looking to have done. I would highly recommend Motif if you are looking for work done for your website. I would definitely come back to this team. Five stars was an understatement for the work they did. Thank you so much. It’s going to help our customers see and order it easily the user experience is top notch now

Describe their project management style, including communication tools and timeliness.

They have given us daily updates, tried different thing and come up to a solution. It was streamlined.

What did you find most impressive or unique about this company?

The fast turn around and the responsibility of work

Are there any areas for improvement or something they could have done differently?

None

BACKGROUND

Please describe your company and your position there.

I am the founder of Maybell Studio which is a baby wear brand operating in aouth korea and USA

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire MOTIF®?

at first we hired them for our social media paid strategy" and implementation, later on we found we had flaws in our branding and website

SOLUTION

How did you select this vendor and what were the deciding factors?

we did our own research and as per their reputation we hired them

Describe the project in detail and walk through the stages of the project.

After a kick off meeting they sent us a client briefing document to fill out. Based on that they did results and started with a 15 days test campaigns. In the mean time they were constantly having a look at data to improve the site. Finally they rebrand the brand to better resonate with the users. Which were truly helpful

How many resources from the vendor's team worked with you, and what were their positions?

One account manager, 2 designers, developers, copywriters, creative director and a ix director

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Before we received the service, we did not try working with marketing agency. Over the past three years, we have felt sales growth slowing down and felt the need to do some professional marketing. We wanted to build a new branding and website with motifs.

Furthermore, we wanted to increase gross revenue with the marketing and these new things. The happiest thing while working with Motif was the high level of responsibility for work. Answers to questions were quick.

What we were able to achieve through the motif was that we were able to obtain the effect through paid advertising through strategic marketing and we have a new website. What surprised me the most was the quick response and resolution.

How effective was the workflow between your team and theirs?

collaborative

What did you find most impressive or unique about this company?

What surprised me the most was their quick responses and problem resolution.

Are there any areas for improvement or something they could have done differently?

i think clear proposal tney should work on