What evidence can you share that demonstrates the impact of the engagement?
The new software increased my efficiency in managing client relationships. I can allocate my time to other tasks. Clients reacted positively to the automated method. They prefer the simple form over the paper questionnaire. I’ve also experienced better appointment rates. Clients used to cancel their appointments because the written form was a hassle. With the digital version, they’re more likely to follow through.
How did MOST Programming perform from a project management standpoint?
I was impressed with their performance because I tasked them with a lot of work. Their turnaround rate was consistently quick. MOST Programming set up a database and gave me access so that I could add specific projects and help them prioritize their workflow. They were very flexible in accommodating my requests.
Additionally, the team has a good balance of technical skill and business knowledge. I communicated my idea from a company perspective, and they recommended the tools to build it out best. MOST Programming really took the time to understand my vision so that they could provide a valuable solution.
What did you find most impressive about them?
They turned a vague idea into an effective product. MOST Programming didn’t just listen to my initial plan; they discussed my ideas then applied their expertise to come up with the best solution. Even though they offered valuable insight, I still felt in control of the process.
Are there any areas they could improve?
No, all of the delays stemmed from my end. I was pretty busy, so I had to do a lot of the work during off hours. Once I provided them with information, they worked at a good pace.
Any advice for potential customers?
Before partnering with MOST Programming, clients should take time on their own to figure out their end goal. The more comprehensive the plan, the faster and smoother the collaboration will be in the long run.
MOST Programming built an app that provides insight into user engagement, which informs outreach efforts. Technically knowledgeable and attentive, they developed a platform that meets expectations. The team’s diligent communication enables any issues with the product to be met with fixes.