Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?
Metrics would be something that our clients could determine, but the thing which was most important for us was communication. This area is a bit foreign to us, and it involves different updates to browsers and coding languages. New products are always coming out, so having a team which understands all of these nuances, can work through the troubleshooting, and can clearly communicate how the product will be laid out, has been essential for us. The internal teams and freelancers we've used in the past have had disconnects, which caused problems for us. Clients already know that we're working with third parties, and we had missed deadlines, running the risk of losing an account.
When we brought in Moove-it, they were introduced to our client as a strategic partner, and we involved them in GoToMeetings. The process was seamless, they communicated clearly when clients were confused, took the time to walk them through the process, and we haven't had any problems with missed deadlines. Things have been kept on schedule and on budget.
How did Moove-it perform from a project management standpoint?
Moove-it's team was very professional. Even though they work in a different location, it was like having a natural extension of our office. We've dealt with a couple of different people from Moove-it's team, including their engagement manager. He has been more on the sales front, and helped pitch projects, scope out the work, put together pricing and get a true understanding of what the client's needs are.
It's been a very nice process working with Moove-it since I'm more involved on the front end and securing contracts. Once we do get a project together, it will be handed off to Moove-it's project managers who serve as the main point of contact on their side. They communicate with our account manager, who is more involved on the 3D production side. Moove-it has integrated very well with our team.
What did you find most impressive about Moove-it?
Their professionalism. We had been dealing with many novices and Moove-it stood out as professionals. There is a premium to pay for that, but it really does make a big difference.
Are there any areas Moove-it could improve?
We have had nothing but a pleasurable experience working with Moove-it, and the only caveat has been that their programming fees are a little higher than we would normally pay, so we haven't brought them onboard for as many projects as we would have liked. While some clients have not had a problem with that, we could have given Moove-it an additional four or five projects in the last year-and-a-half if the pricing had been more competitive.
More creative ways in which Moove-it could offer better pricing, as well as a quicker turnaround, would be an improvement. They're very thorough, and we can understand that, but many of our clients procrastinate, so we're faced with crazy deadlines for a majority of the time. We're wired for the rendering and animations needed for 3D assets, and we can ramp up quickly, but it's harder for me to judge the interactive component. It's a different type of medium and technology, so we need to rely as Moove-it being as streamlined as possible.