WordPress Implementation For Global Information Technology Firm
- Web Development
- $50,000 to $199,999
- Quality
- 5.0
- Schedule
- 5.0
- Cost
- 5.0
- Willing to Refer
- 5.0
"[They're] very quick, very creative, and fantastic at listening."
- IT Services
- London, England
- 201-500 Employees
- Phone Interview
- Verified
Moove Agency consolidated 8 global sites under one scalable, customizable WordPress CMS. They provided visual and navigational design, information architecture, and multisite hosting solutions.
The site's clean interface and attractive design have boosted inquiries by 37 percent and traffic by 25 percent. Moove Agency's openminded approach, creative solutions, and rapid turnarounds made working with them enjoyable. The team resolves issues quickly and prioritizes client needs.
A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.
BACKGROUND
Could you briefly describe your organization?
I work for a global supplier of property and facility management software solutions.
What is your position?
I’m the digital marketing manager.
OPPORTUNITY / CHALLENGE
Could you describe the business challenges you were attempting to address when you first approached Moove Agency?
We hired them to build us a new website. The challenges we faced were, a CMS [content management system] provider had built our old website on a custom CMS, and they had closed their development department. So, we were unable to develop our website and unable to find someone else to develop our website. We were really kind of dead in the water. We couldn’t even configure and implement all of the marketing initiatives we had intended. As a result, we felt it was time to upgrade our website and change the platform to something a bit more flexible.
We considered a number of different CMS solutions, both proprietary and open source. By actually looking at all the proposals we received back, our understanding was that WordPress could do everything we wanted, so that’s why we chose it.
SOLUTION
Could you describe the scope of work in greater detail?
When we started out, we had six different websites. The new project is essentially spread across eight websites, so it’s a global portfolio of websites spanning the U.K., U.S., Canada, Ireland, Middle East, and Asia. We bumped up from six to eight websites, reviewed a lot of content in that process. We really rethought the whole process from scratch.
They needed to be scalable, so if we’re going to open up in new markets we can easily roll out new websites. The design was very important, too. We wanted to find a supplier that understood our brand personality, and that’s something that’s quite difficult to nail down. After we chose the supplier, we did a lot of exercises around exactly that. These guys demonstrated that they weren’t telling us what our brand’s personality was. They listened to us, and we worked together to come up with a joint plan.
I think we’re more global now with our new sites, which really give a more global aura. The sites have simpler navigation and usability. We completely dropped the drop down menu from the old site and reorganized the information architecture. We wanted a platform that we can update ourselves, the old one we couldn’t update at all. We wanted a quick website, too, which we definitely have.
They’ve also helped us with regional hosting, so we’ve actually configured a multisite solution. We’ve actually got our websites hosted in the U.K., in the U.S., and in Singapore. Previously, they were all in the U.K. The last one is content control and accessibility. The CMS is very easy, and we’ve got a lot more people involved in uploading content, rather than it falling on the shoulders of me, or two people, in the tech department. We’re up to about six or seven people, and we can only grow that because it’s very easy.
How did you select Moove Agency as your solution partner?
I did a lot of research in-house as to what we wanted. There had about 20 people with lots of ideas. We have 210 staff, so I opened up to everyone in the company, with an all-staff email. I got lots of ideas and created a long proposal, which was very detailed. Once I was ready to go out there and it was all agreed upon, I started Google searching and doing research to see WordPress, Cycle and everything else that was coming up. I discovered the Moove Agency through a search on "WordPress agency."
Their website was very clean and their showcased work was impressive. There were a few other WordPress agencies that I looked at as well. In total, we found about 10 or 11 different vendors that we thought might fit our bill. I went ahead and sent each of them our project description and received several proposals in return. We invited each to demo their skills and approach, and based on their method, previous experience, cost, and flexibility, we chose Moove Agency.
Could you provide a general cost estimate for this particular project?
It cost us just over £30,000 [~$50,000].
When was the project completed?
It was completed in April of 2014.
RESULTS & FEEDBACK
In terms of results, could you share any statistics, metrics, or user feedback you’ve received that would demonstrate the effectiveness of their work?
The first thing we noticed was the amount of inquiries we received, which had increased by 37 percent. We’ve seen our monthly unique visitors increase by 12 percent as well, on average. This last month, we’ve had a 25 percent increase in terms of visitors. So, it’s been an uptick in visitors, a greater uplift in the number of inquiries, and people engaging with more content, too.
When working with Moove Agency, is there anything you’d consider unique about their approach or development methodology that distinguishes them from other vendors?
We interviewed five companies and their proposal was particularly fantastic, and it was the best written. It was very detailed; a lot of thought went into it, and truly they demonstrated an understanding of what we were trying to achieve. I think the greatest quality about the Moove Agency that I didn’t find with the other companies is that they’re extremely open to ideas. They listen and understand things. They go away and take that, and come back with something that is probably better than the original discussion.
I find with some of these creative companies that some of them kind of tell you this is how it should be. Whereas with Moove Agency, we really felt like we got what we wanted because they were very responsive, very quick to turn around ideas. The actual project that was launched in April was delivered on time and on budget as well. That’s a real testament to these guys being reactive to our needs. If I’ve got a problem I would tell them, and it would often be fixed the same day. So very quick, very creative, and fantastic at listening.
I also found them to be nice people and personable. It’s great to work with people that are positive and thoughtful, that can remain focused, and want to get the work done. They clearly take pride in their work. I felt that they came in and gave a 100 percent to our project and cause. I almost felt like they were the only people we were working with.
They’re very skilled individuals, but they work well as a team and in team environments. Overall, they take a very client-oriented approach to project management. The quality of their work is reflected by this fact.
In retrospect, are there areas in which you think Moove Agency could improve as a service provider?
Looking back on the project, I don’t think we could improve it, no. I think they were outstanding across all areas. I don’t have a single complaint or critique.
RATINGS
-
Quality
5.0Service & Deliverables
-
Schedule
5.0On time / deadlines
-
Cost
5.0Value / within estimates
"They were always on time and within budget."
-
Willing to Refer
5.0NPS
"I would be very willing to do that.