What evidence can you share that demonstrates the impact of the engagement?
We currently have about 3,000 monthly users who send between 1–2 notes on a regular basis. In terms of the app’s functionality, it works well. The UX is seamless and remembers the user’s activity, which creates a more convenient experience. If the user has sent a note to someone, the app will save the address. It also remembers message templates and integrates credit card information.
We performed rigorous QA tests before releasing the app, so we haven’t experienced any crashes or bugs. In the end, they produced one of the most polished MVPs for launch that I’d ever seen, which speaks volumes to the amount of care and diligence that they put into their work.
How did Montrose Software perform from a project management standpoint?
It was delightful working with them because, in a lot of ways, I knew more about what was happening on their team than with some of my own. Although they were based in Poland, they accommodated their schedule to match our local business hours. They also went above and beyond to make sure that everything was well documented and easily understood, which was great, considering that English was not their first language. We used Jira and Confluence to track everything.
What did you find most impressive about them?
I’ve been in mobile app development for about eight years, now, and Montrose Software is one of the best development groups that I’ve worked with. Compared to other agencies that are in it for the money, the team really cared about their work. They treated our app as if it were their own, which was evident in the end product. Ultimately, they exceeded our expectations in every way.
Are there any areas they could improve?
No, nothing comes to mind. I only worked with them on the mobile development side, but I know they also offer other development services. I’d be keen to try those.
Do you have any advice for potential customers?
As with any vendor, have a clear idea of your project and what you want to build, and then make sure that Montrose Software’s team understands it. Communication can be challenging because it’s a two-way street. But they try their best to make sure that everyone is on the same page, so clients need to do their part, too.