Could you share any statistics or metrics from this engagement?
We started out with no model. It was a zero-revenue business, and it was valued at $3 million three years later due to what they helped us to achieve.
How did Monster Code Corporation perform from a project management standpoint?
They were excellent. Our project manager had attention to detail. The part I liked was that Monster Code Corporation wasn't very dogmatic – they weren't stuck in how they do things. They were focused on what we wanted. We wanted a certain type of casual reporting and communication. Because our project manager became our friend, I could pick up the phone and talk to her. My whole thing about the website was the user experience. The more comfortable and casual and conversational I could make it, the better off I was.
What distinguishes Monster Code Corporation from other providers?
They were very responsive, which is the number one thing that I wanted. They were good about engaging us in questions relevant to our final goal and objective. I was impressed with them on that scale. They were very responsive to any immediate problem. They would wake somebody up in the middle of the night if they needed to. They went beyond the call of duty. I went to Budapest and met with them. They spoke very good English. I was impressed.
I have worked with other developers and I find that most of them are all about selling you the idea of what they can do, rather than just being there for you. Monster Code Corporation has amazing capabilities. They can reach out and grab whatever expertise they might need that they don't have. They're completely transparent in how they communicate. They are fast and inexpensive compared to others. I enjoyed working with them. They understood our concept.
There's a human component to any kind of development like this. Regardless of how skilled the people are, the human component makes it livable and workable. It makes you feel like you're involved, and they're part of who you are. They don't make you feel like you're an outsider. I'm not a coder, but I have a big opinion about design and elements. They never made me feel stupid, and I appreciated that. They were an absolute pleasure to work with. If they don't understand something or don't know something, they tell you. They don't hide it. They have an opinion. They don't just waste your money. They would tell you if you go down this road, this is what's going to happen. They were good.
Is there anything Monster Code Corporation could have improved or done differently?
There was one period of time where the translations weren't being done fast enough, but that was a minor thing. As soon as we made it an issue, it was moved up on the priority list. If you want a pretty website with a little e-commerce, I guess you can get that anywhere. If you went to Bordeaux, France, and you wanted to buy wine and you walked into a wine shop, that wine shop knew how to go on my system and book that order. The same applies to Mendoza, Argentina, and McLaren Vale in Australia or Napa or Sonoma. Everybody had to be trained in all the operational entry. Everyone had to go in per country – it was not easy. I had to have a separate entrance for every country based on its language and what they could understand. The people at Monster had no problem adjusting. In fact, Monster Code Corporation being in Budapest was probably their biggest advantage because it's a very big central international point. They understood different cultures. I was totally impressed by that.