Transform for Success in the Digital Future

SILVER VERIFIED

Modus Create is a consulting firm that helps companies transform for success in the digital future.

Clients work with Modus to effect transformational change through a unique collaborative engagement model that focuses on strategy, product design/build, user experience, company culture, and process change to accelerate their response to digital disruption.

Years of thought leadership on our Blog and YouTube channel reinforce Modus as a global thought leader. Go to our page to see more. Continued growth has earned the company recognition in the Inc. 5000 List, by Washington Business Journal, FlexJobs, and CIO Review Magazine, among others.

Services:

  • Digital Transformation Consulting
  • Custom Software Development
  • Web Application Development
  • Mobile Application Development
  • Product Strategy
  • Product Management
  • Product Portfolio Evaluation
  • UX/UI Design
  • User Research
  • Modus Kickstart
  • Modus Security
  • Modus Portfolio
  • DevOps
  • Testing & Automation
  • Cloud Migration
  • CI/CD Deployment
  • DevSecOps

Partnerships:

  • Atlassian Gold Enterprise Solution Partner
  • Pendo
  • InVision
  • Ionic
  • AWS
  • GitHub
  • Cloudflare
  • Vue
 
$50,000+
 
Undisclosed
 
50 - 249
 Founded
2011
Show all +
Reston, VA
headquarters
  • 12100 Sunset Hills Road, Suite 150
    Reston, VA 20190
    United States
other locations
  • Str. Mihai Veliciu, no. 17
    Cluj-Napoca 400000
    Romania
  • 2nd Floor, Plaza Koros, Av 3
    Santa Ana, SJ 10901
    Costa Rica
  • 12130 Millennium Dr.
    Los Angeles, CA 90094
    United States

Portfolio

Key clients: 

Audi, Marriott, Pfizer, AARP, Hobsons, Kaplan, Burger King, Bright MLS, Baskin-Robbins, PBS, Fortune Magazine, McAfee/Intel Security, UNIQLO, Fitness Genius, Motion Industries, CalAmp, The Atlantic Wire, K12, Garmin

Pfizer Quitter's Circle Image

Pfizer Quitter's Circle

Pfizer wanted to improve the design of an application to support quitters on their smoke-free journey, increasing the value to patients. Modus Experience teams led an app redesign and modernization of Pfizer Quitter’s Circle. The new, gamified approach appealed to a wider audience. Migrating to the Ionic Framework improved application experience and made future maintenance easier.

Pfizer Brainstorming Image

Pfizer Brainstorming

Our ultimate goal was to embed a culture of innovation at Pfizer: enabling Pfizer employees to move ideas from Post-it notes to digital, have visibility into other great ideas in the company, and more easily get feedback from subject matter experts. 

Modus led a discovery session to define product goals, user pain points, and desired features. We then created an interactive prototype to help us get buy in throughout the

Pfizer organization.  

Based on the experience with the interactive prototype, the idea generation app was used within Pfizer to support their Dare to Try program. The application enabled idea management and supported innovation within one of the world’s leading pharmaceutical manufacturers.  

AARP Image

AARP

The national non-profit was planning a large-scale software platform project that had yet to get off the ground after a couple years of research and planning. AARP needed to discover the most impactful Minimum Viable Product (MVP) and get it into the market.

Modus Create augmented the existing research with original customer interviews, competitive analysis, and customer personas. With an elevated understanding of the

customer, we collaborated with the client to plan out and deliver an MVP.

Through this engagement, Modus and the client found an underserved user base that provided the optimal launching point for their platform. By using Lean validation techniques, user interviews and digital tests, we planned and designed an MVP that is positioned to be successful in the marketplace. Modus has been brought on to develop the MVP and is developing it currently.

Hobsons Education Image

Hobsons Education

Modus helped Hobsons migrate from a 10 year old infrastructure to a responsive framework, including mobile support. The migration improved security with an update to their PHP backend including security scanning and penetration testing. In addition, Modus led a migration from an on premise data center to AWS to improve cost structure, support scale, and enable innovation.

Kaplan Image

Kaplan

Modus rapidly delivered an app on new platforms and modeled Agile transformation for Kaplan, helped build next-gen learning tools, led and coached customer experience and design sprints, and implemented personalized learning and analytics. Modus consultants also evaluated the company’s entire tech portfolio for future state, landscape, organization alignment, acquisition, and investment priorities for the C-suite. After the

portfolio audit, the C-suite has a clear understanding of current state and roadmap for future technology investments.
Burger King  Image

Burger King

Burger King asked Modus to increase brand engagement and transform the ordering process with a mobile application. Our mobile Front-End engineers built a white-labeled eCommerce solution that integrated with multiple POS systems, allowing for mobile ordering, geolocated store finding, and access to rewards. Our work helped the organization harness the power of technology to increase customer and brand engagement,

raise store traffic, and generate greater revenue. 
Bright MLS Image

Bright MLS

Modus used evidence-based design approaches to highlight pain points within Bright MLS’ member app and Agile methodologies to deliver a more usable experience. The improved customer experience increased eliminated substantial call center costs, improved throughput to core users, and renewed the organization’s belief in user experience as a competitive advantage.

Baskin-Robbins Image

Baskin-Robbins

Modus partnered with Baskin-Robbins’ creative agency to design and build the organization’s first mobile, B2C, digital experience. By combining product strategy leadership with full stack engineering, our fully managed team built an app that integrated multiple POS systems, including ordering, store finding, and rewards. The mobile app increased customer loyalty and reward programs redemption for Baskin-Robbins.

PBS Video Portal Image

PBS Video Portal

The PBS digital product team was looking to increase engagement and viewership with a mobile video platform. 

 

Modus provided the PBS team with engineering and design support, and delivered a fully responsive application usable across desktop, tablet, and phone.

 

The application increased user engagement for PBS viewers by enabling easy video

streaming across devices.
Fortune Magazine Image

Fortune Magazine

Fortune’s parent company, Time, Inc., was looking to launch a daily reader for Fortune Magazine into its flagship application. 

Lending expertise in architecture and development, Modus designed an experience that provided users with real-time curation of news feeds, the ability to share and save stories, and integration with Time’s ads and analytics platforms.

The application is the new digital distribution

channel for Fortune content, with additional features that enable the publisher to increase advertising revenue.

 

McAfee/Intel Security Image

McAfee/Intel Security

McAfee engaged Modus to improve the user experience of a legacy application that was added to their portfolio via acquisition.

Using our proprietary Modus Kickstart process, Modus prioritized features to build, launch, and learn from using Design Sprints. A full stack development team used Sencha ExtJS4 to build an updated the code base based on latest methodologies. Automated QA and DevOps ensured high quality code and

cut time to deployment.

Better user experience incorporated the product into McAfee’s portfolio and improved the value  of the product Automated QA and DevOps processes allowed for immediate testing and deployment.

 

UNIQLO Image

UNIQLO

Uniqlo, one of the world’s leading clothing brands, was looking to continue global expansion via mobile eCommerce, providing a dominant direct-to-consumer engagement channel.

As a partner, Modus helped architect, design, and build an updated application for mobile eCommerce. Modus teams also increased the adoption of Agile best practices within the IT  organization.

Modus’ world-class

team and process brought the application to market faster than expected. And, the success of the project led to wider adoption of Agile processes within Uniqlo.
Fitness Genius Image

Fitness Genius

Fitness Genius started with an idea for an application, but struggled to make that idea a reality. Modus assisted in idea development by performing industry analysis and customer validation for product-market fit. 

 

After building an MVP, Modus consultants used design sprints to validate the idea in front of real customers before building the final product with full stack

engineering.

 

Our Modus Kickstart process, full stack engineering teams, and customer experience expertise helped Fitness Genius go from an idea to a viable digital product. 

Motion Industries Image

Motion Industries

Motion Industries wanted to solve lagging revenue with a new mobile eCommerce platform.

 

Modus provided a Modus Kickstart to design the UX, architecture, and requirements for an application. Based on the learnings from that proprietary process, Modus teams planned and delivered a mobile companion to their website running on HTML5.

 

The new

application made it easier for customers to order online and led to an increase in yearly revenue.
CalAmp Image

CalAmp

CalAmp was seeking a way to increase the value added by car dealers with connected car offerings.

Modus provided technical guidance and risk management on the development of the SkySmart mobile app. This included product management, architecture, and code reviews, as well as leading design on a hybrid mobile app with Ionic Framework and Cordova.

CES awarded a ”Best in Show” for the application.

The Atlantic Wire Image

The Atlantic Wire

Atlantic Media wanted to launch a new mobile web experience for its Atlantic Wire property. They aimed to increase content consumption from readers outside of when new issues were released. 

Modus designed and built Atlantic Media’s first HTML5 based experience, featuring real-time article curation and ad server integrations. 

Article curation and sharing functionality increased customer engagement, while

integration with ad servers, Google, and ComScore analytics aided Atlantic’s monetization efforts.
K12 Image

K12

K12’s legacy onboarding interface was seeing low usage. Modus was asked to redesign the interface to boost value delivered to users. 

Using Javascript with Ionic Framework, Modus developed and engineered an onboarding experience designed for Android and iOS. The new app provides a solution optimized for the registration, interaction, and notification for students’ legal guardians and Learning Coaches.

Garmin Image

Garmin

Garmin was looking to design and build the next generation of vehicle infotainment systems, the K2 in-car experience, and demo it at CES.

Modus provided technical guidance and risk management on development. This included product design, architecture, and core reviews, plus ongoing performance assessments and development support. 

CES awarded a ”Best in Show” award to the application.

Reviews

Sort by

Cloud Migration for Financial Services Company

"They did a great job; I wouldn’t change anything."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Jul. - Aug. 2019
Project summary: 

Originally looking to migrate servers, a financial services company hired Modus Create. The team suggested a cloud migration, which they handled entirely, working closely with the system administrator.

The Reviewer
 
51-200 Employees
 
New York, New York
Lead Business Analyst, Financial Services Company
 
Verified
The Review
Feedback summary: 

Internal stakeholders are extremely pleased with Modus Create’s contributions, noting their organization, communication, and proactivity. The team proved their engagement with the project by making recommendations to ensure success. Customers can expect a dedicated, helpful partner.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the lead business analyst for a financial services company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Modus Create?

We initially hired Modus Create to help with a server migration.

SOLUTION

What was the scope of their involvement?

Modus Create came on board to move us from Jira to a self-hosted server, but throughout the engagement, they educated us on the benefits of going to the cloud. 

Ultimately, they helped us make the switch from the server to the cloud and handled all the data migration that went along with it. They also helped us get all the plug-ins we needed and other things like that. They worked closely with our system administrator to understand the technical requirements of the project. 

The whole engagement was fully remote. 

What is the team composition?

We worked with Chris (Principal Consultant Atlassian Practice), who brought in additional resources on an as-needed basis.

How did you come to work with Modus Create?

We’d asked for proposals from several companies for what was initially just migrating from one self-hosted server to another. Modus Create dug really deeply, and didn’t just come with a proposal, but with the suggestion to move to the cloud.

How much have you invested with them?

We spent between $10,000–$15,000.

What is the status of this engagement?

We worked together from July–August 2019.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Modus Create’s involvement helped us in a lot of “soft” ways. Being in the cloud has had a significant improvement in our internal processes. The burden of our self-administration being gone is priceless. They also saved us about 200–300 man-hours if we’d done the migration ourselves.

How did Modus Create perform from a project management standpoint?

They managed the project plan and specs excellently. They directed the whole engagement very clearly and in a very organized manner. We stayed in touch over emails and phone calls, and they were proactive in their communication. We had no complaints.

What did you find most impressive about them?

It was clear that Modus Create understood our business because they recommended a solution we hadn’t thought about. Their expertise sets them apart. They have a lot of insight and knowledge about Atlassian that others don’t. 

Are there any areas they could improve?

Honestly, no. They did a great job; I wouldn’t change anything.

Do you have any advice for potential customers?

Trust that Modus Create knows what they’re doing. They’re looking to provide you the best solution.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Migrating Apps to Cloud & Integration for Events Planning

"Their team is experienced in their trade."

Quality: 
5.0
Schedule: 
4.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
 
Nov. 2019 - March 2020
Project summary: 

An event management company has worked with Modus Create on several projects. The team migrated apps to AWS and created a new housing interface to replace an outdated one. They assisted with the internal team.

The Reviewer
 
51-200 employees
 
Fairfax, Virginia
Angela Smith
Project Manager, Spargo Inc.
 
Verified
The Review
Feedback summary: 

The team at Modus Create consistently meets expectations and gives excellent results. They're hardworking, skilled, and communicative. They work well with an agile framework. 

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m a project manager at a full-service event management company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Modus Create?

We hired Modus Create to assist with migrating our on-prem applications over to AWS. We also had continuous integration challenges with our current software. A bigger part of the project was to create a new housing interface that would replace our existing application.

SOLUTION

What was the scope of their involvement?

I’ve worked with Modus Create for three engagements. The process starts with their senior architect analyzing our needs. They let us know what staffing and the result of the analysis to move the project forward. From there, the work begins.

Part of the engagement involves them assisting our in-house team and giving them the tools we need to handle these applications and updates.

What is the team composition?

We’ve worked with Richard (Principal Architect) every time. We also worked with seven staffers at the beginning of this engagement. Then we cut it down to five and then to two.

How did you come to work with Modus Create?

About ten years ago, their senior architect worked for another organization that we had an engagement with. I wasn’t involved, but then soon after, that individual moved over to Modus Create. Since we trusted him, we moved over to have an engagement with them.

How much have you invested with them?

We’ve spent a little under $400,000.

What is the status of this engagement?

We started this engagement in November 2019, and it ended in March 2020.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We have a new engagement in place with them with a smaller team. Most of the deliverables were completed. Part of this engagement was the migration to AWS, which we achieved. We also create a solution for our continuous integration tool. For the housing frontend, we provided a beta version for a client that requested it.

How did Modus Create perform from a project management standpoint?

The team is fantastic to work with. They’ve performed well, giving us results. We used JIRA, Microsoft Teams, and Confluence. Since it’s an agile project, we have daily standups and planning meetings twice a week. A lot of them work overseas, so we made sure that there was a four-hour overlap in the mornings so that we could all communicate.

What did you find most impressive about them?

I haven’t worked with too many other vendors, but Modus Create knows their stuff. Their team is experienced in their trade. From an architecture and skillset standpoint, they’ve been great to work with. Throughout all of our engagements, they’ve guided us to where we’ve needed to be.

Are there any areas they could improve?

Nothing that jumps out. They’re a pleasure to work with.

5.0
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
    We were slightly over our deadline. A lot has been going on right now, so it’s not solely a fault of anyone.
  • 4.0 Cost
    Value / within estimates
    I don’t have a lot to compare it to.
  • 5.0 Quality
    Service & deliverables
    They get results.
  • 5.0 NPS
    Willing to refer
    They've always been a pleasure to work with.

Application Dev for Nonprofit Social Mission Organization

"They’re empathetic and sensitive to needs during consumer research and translate them into areas of opportunity."

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
Confidential
 
July 2018 - Ongoing
Project summary: 

Modus Create assisted a large nonprofit in conducting consumer research before building out an MVP for a customer-facing digital product. The final platform's functionality is enabled through React and AWS.

The Reviewer
 
1,001-5,000 Employees
 
Washington, District of Columbia
Jennifer Coggins
Senior Experience Designer, AARP
 
Verified
The Review
Feedback summary: 

The team guided their partner through the development process, embedding themselves in internal processes. The delivered product has attracted users and approval from the organization, which intends to continue iterating on the solution. The prioritization and agility of the team were commended.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I work at a nonprofit, nonpartisan membership organization as a senior experience designer. That means that I’m part of an internal consulting group that embeds in projects across the association to make sure that we’re aligned with standards.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Modus Create?

We onboarded them to do consumer validation and an MVP build for a digital product.

SOLUTION

What was the scope of their involvement?

We partnered and collaborated closely to go from a basic concept to a full-scale app. They handled everything from wireframing to learning guides, also bringing software architects and engineers to create a system for developing a consumer-facing app. From soup to nuts, they’ve been a great design, development, and validation partner for this project. The platform is a single-page React application that’s linked with DynamoDB. We also leaned into AWS services as well.  

What is the team composition?

We’ve worked most closely with a lead strategist, but there were about 12 team members.  

How did you come to work with Modus Create?

I joined midway through the proposal process, so I wasn’t a part of the initial contact. However, they performed strongly in the initial round of engagement. 

What is the status of this engagement?

We started working with them in July 2018, and the project is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’ve been delighted with their work and how they’ve been embedded with us throughout this entire journey. Additionally, the tool has received good press and an uptick in use from our member base. Our larger organization also bought into it, so we’ll be able to continue developing it and a larger suite of tools.  

How did Modus Create perform from a project management standpoint?

They’ve been unbelievably responsive to our concerns and have been able to prioritize things correctly. We’ve been able to adapt to their agile process because of their willingness to help us become comfortable with it. We communicate through Slack, daily standups, and weekly larger meetings. They don’t even feel like a vendor anymore.

What did you find most impressive about them?

They’re empathetic and sensitive to needs during consumer research and translate them into areas of opportunity. That thinking helped us provide services that weren’t being offered in the wider market. 

Are there any areas they could improve?

No, I’m happy with them. 

Do you have any advice for potential customers?

Be open to a bit of change and uncertainty with these types of projects. However, they were great about managing our expectations to minimize that worry.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They manage their distributed workforce very well.
  • 4.5 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

User Experience Research for Education Management Company

“They were on the cutting edge of product design and how it was evolving."

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$1,000,000 - $9,999,999
 
Jan. 2018 - Ongoing
Project summary: 

After identifying customers’ needs, Modus Create did UX research, developed a mobile app, and trained the internal staff on best practices for an education company. The final React native app supports an LMS.

The Reviewer
 
10,000+ Employee
 
Fort Lauderdale, Florida
Principal Designer, Education Company
 
Verified
The Review
Feedback summary: 

The in-house team has been able to use Modus Create’s findings to complete a number of successful projects. Highly experienced, Modus Create goes above and beyond to meet all needs, while their exceptional organizational skills helped them establish a seamless process.

This review was updated by the client on May 22, 2020.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

We're a professional education company. We serve higher education students who are looking to get certified, and we also do insurance licensing and securities in real estate. I'm the principal designer. I manage a team of nine people, and our objective is to make sure that the user experience aligns with our business goals.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Modus Create?

We were looking for a vendor to help us with user experience research.

SOLUTION

What was the scope of their involvement?

First, Modus Create helped us understand what our customers are looking for, their pain points and anxieties. After identifying key performance indicators and what we should be measuring, they facilitated the UX research. They interviewed students, got their feedback, and applied it to the new strategy. They not only help us explore the solutions, but they also do prototyping and use those prototypes to conduct contextual and behavioral interviews with students.

What is the team composition? 

We work with a UX researcher, a UX/UI designer, and a program manager. 

How did you come to work with Modus Create?

My boss started a relationship with Modus Create. 

How much have you invested with them?

We've spent about $1.5 million. 

What is the status of this engagement? 

We began working with them in January 2019, and the relationship is ongoing. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

We're currently building an incremental testing and beta program, which has been successful for our learning management system. We've done some risk projects for our clients, which were also a success. After we deliver a common instructional design for the employees of an organization, their admins can manage risk levels of their students.

How did Modus Create perform from a project management standpoint? 

They're very responsive. We use Slack for direct communication and we also use email after regular business hours. On the planning side, we do a lot of sprint planning, and they make sure we maintain a backlog of work.

What did you find most impressive about them?

They're committed to ensuring the success of our business. They provide top talent when it comes to removing the risk and waste of production from design. Also, they're passionate about what they do.

Are there any areas they could improve?

One opportunity for them is to help our organization prioritize our own work based on our needs.

Do you have any advice for potential customers?

Based on the goals that a business has, Modus Create can help prioritize work. It's better to have those discussions sooner rather than later.

Updated Review

This review was updated by the former executive director of product engineering at the client company on May 22, 2020. New content is below:

BACKGROUND

Introduce your business and what you do there.

I’m the former executive director of product engineering at a large education company.  

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Modus Create?

The team was to build a mobile app for a learning management system (LMS). 

SOLUTION

What was the scope of their involvement?

They started off with a project kickstart, during which they brought in product specialists and designers to take us through the process for the project. That gave us a strong direction and some general wireframes. From there, that developed into an engagement centering on an educational mobile app that would help coach users through the CFA certification exam. The mobile app would supplement our main LMS product. The team also redeveloped that system for content and delivery.  

Over the course of the project, we updated our tech stack from .NET and PHP to React.js and React Native. Their team also helped train our internal team on best practices for future development work. That helped us adjust to the learning curve in-house. There were also some cloud-based DevOps tasks involved in the production of the solution. 

What is the team composition?

In total, their team was composed of about 20 people. That includes React engineers, PHP developers, designers, a UX researcher, two project managers, and mentoring resources. 

How did you come to work with Modus Create?

I came across them after running a Google search for React developers that were recognized thought leaders in the field. It was essential that they understood the importance of UX in a mobile app. Their website was very compelling, and they had the right idea of what we needed.  

How much have you invested with them?

We spent between $2.5–$3 million on their services. 

What is the status of this engagement?

The first phase of the project lasted from July 2016–January 2017. The second phase of the project is currently underway.  

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The final product was high-quality and fully-functioning. It significantly improved operations. The professionalism of the technology department notably improved due to their team. I even received a leadership award in our field for it. While there were a few bugs that popped up after the initial launch of the app, their team took care of them quickly. They understood that I didn’t have much experience in mobile application development and were willing to consult on issues and roadblocks.

How did Modus Create perform from a project management standpoint?

They were strong communicators through Slack and Jira. When they knew they’d be unable to meet an upcoming deadline, they’d immediately alert us of those potential delays. We wouldn’t have been able to move things along so quickly without a partner like them.

What did you find most impressive about them?

Through this effort, I was trying to create change within my organization through upgraded technology and improved product quality. They understood the importance of quality UX and had the manpower to meaningfully augment my team. Their understanding of customer values and a streamlined product development process was incredibly important. 

They were on the cutting edge of product design and how it was evolving. We leapfrogged the competition when it came to product design due to their work.   

Are there any areas they could improve?

When it was clear that one of their team members didn’t understand what we needed from them, that resource was taken off the project.

4.5
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

IT Services for Evidence Analytics Company

"I appreciate the expertise that Modus Create brought to the table."

Quality: 
5.0
Schedule: 
5.0
Cost: 
3.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Feb. 2019 - Ongoing
Project summary: 

Modus Create integrated Jira and Confluence into a production environment for a service that manages electronic evidence for law firms. This process was to streamline the services the organization provides.

The Reviewer
 
11-50 Employees
 
Washington, D.C.
John Crites
CIO, Modus eDiscovery
 
Verified
The Review
Feedback summary: 

Internal feedback on the tool has been positive. Modus Create’s attentiveness and responsiveness were highlights. They explain business processes effectively. Their skilled approach supplemented their professional management style.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the CIO at Modus eDiscovery, an organization that manages electronic evidence and performs analytics for law firms and corporations.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Modus Create?

We hired Modus Create to integrate Confluence and Jira into our production environment to manage our web infrastructure, which is a web database application that protects information security for both commercial and FedRAMP.

SOLUTION

What was the scope of their involvement?

We manage quite a bit of infrastructure for the software as a service we provide our clients. The Jira and Confluence integration would help execute that work and processes. Modus Create conducted that implementation for our team.

What is the team composition?

Chris (Product Manager & Atlassian Expert, Modus Create) is our main contact.

How did you come to work with Modus Create?

I googled them.

How much have you invested with them?

We’ve spent about $20,000 so far.

What is the status of this engagement?

Our engagement began in February 2019.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’ve been tracking the success of the internal product. Our executive management and staff have been impressed with their ability to develop meaningful processes. There are many functionalities and features built into the software. If a person isn’t skilled in technology, it can be like walking into a brick wall. Chris listens to our business needs. We can describe to him what we’re trying to accomplish and he’s able to immediately interpret that in the best way. Chris advises us on how to build our business processes as well as how to make our product fully functional.

How did Modus Create perform from a project management standpoint?

Their project management is outstanding.

What did you find most impressive about them?

I appreciate the expertise that Modus Create brought to the table. Their attention to detail and responsiveness is all noteworthy.

Are there any areas they could improve?

I can’t think of anything that would be helpful to another client.

Do you have any advice for potential customers?

I would advise clients of Modus Create to rely on their ability to interpret business needs and translate that into Atlassian processes.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
    Every time I’ve asked for something, even on a short timeframe, they’ve delivered for me without exception.
  • 3.0 Cost
    Value / within estimates
    They’re a very good deal financially, but I don’t think they’re over or underpriced.
  • 5.0 Quality
    Service & deliverables
    Chris is not only able to get in the environment and deliver quickly. They constantly hit the mark.
  • 5.0 NPS
    Willing to refer
    I would absolutely refer them.

Web Dev for Live Auction Platform

"They worked very effectively in a short amount of time."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Oct. 2018 - Apr. 2019
Project summary: 

Modus Create enhanced a web-based cattle auctioning platform with new features such as live video broadcasting and mobile compatibility.

The Reviewer
 
2-10 Employees
 
Visalia, California
Chris Nelson
Owner & CEO, Roundup Internet Livestock Marketing
 
Verified
The Review
Feedback summary: 

The quality solution differentiates services from competitors. They had a keen ability to understand project objectives and develop a solution accordingly. The client-oriented team responded quickly and professionally to any stakeholder requests.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.
I’m the owner and CEO of Roundup Internet Livestock Marketing. We are a web-based platform for marketing and selling cattle. Users can purchase and sell cattle on a listing page, and sellers can also advertise their cattle via a live auction functionality. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Modus Create?
We had an existing live auction on our webpage, but we wanted to incorporate video streaming and make the feature available on mobile devices. We also wanted to enhance existing functionalities, such as the audio performance of the live auctioneer. 

SOLUTION

What was the scope of their involvement?
They analyzed the legacy solution and addressed our needs in various meetings. After producing a functioning solution, they fine-tuned it according to stakeholder feedback. 

What is the team composition?
We worked with three team members, including Drew (Director, Modus Create) as the project manager and two offshore developers. 

How did you come to work with Modus Create?
 I’ve known one of their employees, Drew, for a long time, and he recommended the company to me. He’s done work for us in the past and was familiar with the outcome we were looking for.

How much have you invested with them?
We’ve invested $30,000 so far.

What is the status of this engagement?
We began working with them in October 2018 and launched the solution in April 2019.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?
I couldn’t be happier with the outcome. The product is superior to anything that has been built by our competitors, and the value for the cost was really impressive. I’m still communicating with the team, and their service is excellent.

How did Modus Create perform from a project management standpoint?
They worked very effectively in a short amount of time. Besides maintaining communication with the project manager, I was also able to contact the developers at any time and receive a timely, professional response. They formed a positive relationship with my company.

What did you find most impressive about them?
As one of their smaller clients, I was extremely impressed by the high level of service we received. The quality of the product was great, requiring very little changes after the first iteration.

Are there any areas they could improve?
I don’t have any complaints or suggestions. They were great.

Do you have any advice for potential customers?
Potential clients should clearly define the project scope and objectives at the start of the partnership.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
Verification

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SILVER VERIFIED
Business Entity
Business Entity Name
Modus Create, Inc.
Status
Active
Jurisdiction of Formation
Delaware
Id
4940243
Date of Formation
Feb 14, 2011
Payment & Legal Filings
Bankruptcy
No
Tax Lien Filings
0
Judgement Filings
0
Collections Count
0
Last updated
Oct 29, 2019
Client Reviews
VERIFIED CLIENT REVIEWS
6
OVERALL REVIEW RATING
4.9
Source
Clutch
LAST UPDATED
July 14, 2020