This review was updated by the former executive director of product engineering at the client company on May 22, 2020. New content is below:
Introduce your business and what you do there.
I’m the former executive director of product engineering at a large education company.
OPPORTUNITY / CHALLENGE
What challenge were you trying to address with Modus Create?
The team was to build a mobile app for a learning management system (LMS).
What was the scope of their involvement?
They started off with a project kickstart, during which they brought in product specialists and designers to take us through the process for the project. That gave us a strong direction and some general wireframes. From there, that developed into an engagement centering on an educational mobile app that would help coach users through the CFA certification exam. The mobile app would supplement our main LMS product. The team also redeveloped that system for content and delivery.
Over the course of the project, we updated our tech stack from .NET and PHP to React.js and React Native. Their team also helped train our internal team on best practices for future development work. That helped us adjust to the learning curve in-house. There were also some cloud-based DevOps tasks involved in the production of the solution.
What is the team composition?
In total, their team was composed of about 20 people. That includes React engineers, PHP developers, designers, a UX researcher, two project managers, and mentoring resources.
How did you come to work with Modus Create?
I came across them after running a Google search for React developers that were recognized thought leaders in the field. It was essential that they understood the importance of UX in a mobile app. Their website was very compelling, and they had the right idea of what we needed.
How much have you invested with them?
We spent between $2.5–$3 million on their services.
What is the status of this engagement?
The first phase of the project lasted from July 2016–January 2017. The second phase of the project is currently underway.
RESULTS & FEEDBACK
What evidence can you share that demonstrates the impact of the engagement?
The final product was high-quality and fully-functioning. It significantly improved operations. The professionalism of the technology department notably improved due to their team. I even received a leadership award in our field for it. While there were a few bugs that popped up after the initial launch of the app, their team took care of them quickly. They understood that I didn’t have much experience in mobile application development and were willing to consult on issues and roadblocks.
How did Modus Create perform from a project management standpoint?
They were strong communicators through Slack and Jira. When they knew they’d be unable to meet an upcoming deadline, they’d immediately alert us of those potential delays. We wouldn’t have been able to move things along so quickly without a partner like them.
What did you find most impressive about them?
Through this effort, I was trying to create change within my organization through upgraded technology and improved product quality. They understood the importance of quality UX and had the manpower to meaningfully augment my team. Their understanding of customer values and a streamlined product development process was incredibly important.
They were on the cutting edge of product design and how it was evolving. We leapfrogged the competition when it came to product design due to their work.
Are there any areas they could improve?
When it was clear that one of their team members didn’t understand what we needed from them, that resource was taken off the project.