Do you have any statistics or metrics on the project?
I think our membership appreciates the SDB CORE site, and it's visually pleasing. The functionality of our current site is better than it was before.
Is there anything unique or special about Modern Signal that really makes them stand out?
I like that it's small and that I know whom I'm talking to, that I'm not put through several prompts on the phone. It's like they're in our office, like they are right downstairs, as far as the service they provide. I feel like, even though they're remote, they're still there.
They're great at adapting to our needs when those needs change. Last year , we added a donate button to our website so that we could start getting in donations for the society, and that was a really important function to have integrated into our membership database.
So, it's the quality of their work and the fact that they're responsive to us. That's really important because our previous vendor was not responsive. Someone at Modern Signal always answers my emails and actually responds and takes care of things that come up. Just yesterday, there was an issue with Firefox and our website administration page not coming up. It was fixed overnight. So, it's great that when they see an issue, they address it right away. Their customer service is great.
Looking back on the work so far, is there any area that you think they could improve upon or something that you might do differently?
Overall, they've been responsive. I think they seem to be ramped up with a lot of other business, so they kind of have to work a project in. I guess they could expand and add another developer or another person but, then again, the idea of keeping the company small was kind of nice, too.
What advice would you give a future client of theirs?
It's important to prepare beforehand and think about what your needs are. You can't assume that other people can read your mind, so it's really about being very explicit about all the things that you want. Modern Signal can only do what you tell them, so I think it's important that you plan things out ahead of time. Things will come up and you'll have to change some things and that's fine, but just be explicit about what you need upfront.