What evidence can you share that demonstrates the impact of the engagement?
As a boutique firm, we don't have any pre-defined metrics in place. Rather, we use subjective assessments on an individual project basis that reflect my standards as a product manager. We look for high levels of detail and technical accuracy, and they held up to that.
How did Modelate perform from a project management standpoint?
Since I’d worked with the project manager before, I felt comfortable letting him take the reins with greater artistic license for graphic design and usability. That decision benefited my team because he streamlined the process. Based on prior experience micromanaging vendors, I believe the hands-off approach is more effective.
As a whole, the team was very flexible and worked in a timely manner. While they were not as responsive as we’d like, they did alter timelines and shift resources to meet set deadlines. Most delays, however, were due to our end, not theirs.
What did you find most impressive about them?
Their creativity and design capabilities exceeded my expectations for visual appeal and user-friendliness. I think giving them less creative freedom would have detracted from the final results.
Are there any areas they could improve?
No, because they delivered on-time and charged us appropriately.
Do you have any advice for potential customers?
It’s the client’s responsibility to provide them with a full context for the model, including the challenge and objectives. Emphasizing those key requirements up-front is the most important part of the engagement.