Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?
The government hasn't yet submitted the app for acceptance in the App Store and Google Play, so we don't have the stats on the downloads and usage. In terms of measurements, I can talk about the client-customer satisfaction and the fact that they increased the scope of work and found additional funding to expand and support the project. They wouldn't have done that if they weren’t happy with Mobomo.
How did Mobomo perform from a project management standpoint?
I work with an account manager and account lead. Together, we hold twice monthly phone calls with the end-client. They brought in a specialist to work on the user acceptance testing, and they probably had 3–4 coders working on the redesign. I didn't interact with them directly. I interacted with the project manager, the account manager, and the user acceptance testing specialist. They have a pool of coders that they were using behind the scenes.
I've had ups and downs with contractors over the course of 20-years, but it’s always been smooth with Mobomo. We’ve developed a trust and have open, transparent communication. They don’t try to skip over us to work with the client. When they say they’re going to get something done by a deadline, it’s done. We’ve been pleased with the work they’re doing, the product they’ve created, and the way they’re managing the project.
They use Basecamp to track approvals, prototypes, design, and communication. The CDC had used Basecamp before so that has worked out well from all sides. The CDC had to make approvals on certain design choices; using Basecamp helped us track that. They also had a way to demo the app through WebEx during phone calls, which was useful for the client.
I am not an expert in coding, but Mobomo was good at translating the technical aspect to action items and decisions that needed to be made. So if the client said, “We want XYZ,” Mobomo could explain, “We can do X, but you might want to consider this other option rather than going down that route.” They had a methodical, even-handed way of explaining options and demoing up alternatives. They recognize that we’re a lay audience when it comes to coding and requirements. Laura at Mobomo knew how to work between her developers and the client.
What did you find most impressive about Mobomo?
Mobomo was familiar with some of the regulations of working with the federal government. For instance, it was important that the data live on the user’s phone. No one is tracking the patient data except for the patients themselves; it’s not something we’re tracking in any way. More important with federal government work is Section 508 compliance as part of the Americans with Disabilities Act. It affects certain design efforts in terms of the colors you use, the functionality and so on. Mobomo had to meet those requirements and fill out that U.S. Department of Health and Human Services 508 checklist. They were familiar with that process. They also did a Spanish translation with the redesign.
Are there any areas Mobomo could improve?
Not necessarily. It’s been pretty smooth.