What evidence can you share that demonstrates the impact of the engagement?
We’re getting rave reviews on the Android app for how fast and how smooth everything is. We also have great ratings on the App Store. I get emails from customers saying how great the app is and how much better it is over the website. Now it’s up to us to promote the app. There are so many more features we’re planning. It’s going to be ongoing for a long time.
They delivered excellent quality work. The database their developer suggested turned out to be a really good choice. I wouldn’t have gone for it since it’s pretty new, but it turned out to be really fast.
How did MobiDev perform from a project management standpoint?
We have an effective communication system. They send me their questions daily. I respond in the afternoon or evening and they look at my notes the next morning. We have calls twice a week with the team. If there’s something that’s faster to explain over Skype, we do that. There has never been a problem. We can send them notes and they’ll get it very early our time and they’ll look into it.
Compared to most other apps I’ve seen, ours is more complex. We had to go through lots of notes, design meetings, and decisions. They kept up with it. Their project manager is extremely organized. By now, I’ve probably sent them over 1,000 pages of notes and he still keeps track of everything I say. I’ve been looking on their tracker and we’re up to more than 5,000 which includes bugs and other requests combined.
They’re the best at mobile development. They’ve got the entire process down and the tools. The iOS and Android teams seem to communicate really well. I never have to repeat anything I said before. The Android folks got the stuff from the iOS folks and that worked well.
Everybody that I’ve worked with has been very professional. They know what they’re doing. They get things done.
What did you find most impressive about them?
They really took on the project on as their own. They take pride in the project, which makes a very big difference.
Are there any areas they could improve?
No, I can’t think of anything.
Do you have any advice for potential customers?
Stay connected and get their opinions. Don’t try to force them to do things without having discussed everything. They make their thoughts known. I found over time, there’s a balance between asserting what you want and really trying to understand where they’re coming from.
They have their boots on the ground and they know the code. Sometimes the code wants to go a certain way that you don’t realize until you really have a good conversation with them.