What evidence can you share that demonstrates the impact of the engagement?
They optimized our system from a D grade to an A or B on many sites. The speed keeps getting better, and they’re always making adjustments. They make sure to make the best uses of the amount of products we have and what we’re paying for the server. Everything is displayed quickly on mobile and desktop, and the site is completely different than before. The speed at which I’m able to get things done has saved me a lot of time. They pride themselves in exceptional performance.
The age integration piece had the website down for three months because of the FDA’s ruling. The software we now have to use protects us as a company. Mobecls had my site running again in a couple months, and it worked fairly well. They continued to adjust things and add small features. I wouldn’t be selling anything online without Mobecls because there wasn’t anything offered at the time for Magento. We were one of the first to offer this type of integration that checks the name, address, and age of the customer.
It’s a very competitive online when there are other places selling from places like China. However, we’re doing well.
It’s very rare that our website goes down, whereas before it was unmanaged and unsupported. They have systems in place that report errors back to them, and they usually have problems fixed before I realize what has happened. They’re good with security aspects as well.
How did Mobecls perform from a project management standpoint?
We have a one-on-one relationship. I need someone who understands our business. They’re available on a daily basis through chat platforms, and I usually talk with them four days a week. They’re always willing to speak with me. Sometimes, I might wait a week to let them know to continue forward. They’re also available on weekends.
They’ve implemented a process that allows them to finish things in a timely manner. They have a project management tool, but they enter tickets after talking to me in order to get an understanding of what I want. Afterwards, they pass it on to the developer.
I always have a long list of tasks, but what we’re able to do depends on what funds are available. We have to decide what to do now, and what can wait in order to have the best ROI [return on investment]. They’re good at choosing practical tasks. They’ve put my requirements together and made an itemized list in an Excel spreadsheet. We make plans for the next 2–3 months. They also have a CMS that they use to manage clients.
Their chain of command also works pretty well. They’re able to find the right resources to complete any task I give them.
What did you find most impressive about them?
They never lose patience with me. I understand the challenges of coding. They’re willing to listen and never give up on trying to fix a problem. I like their flexibility and that they don’t bill me for every conversation. They ask when I need something done and then find the appropriate resources. There’s no task too small, and that’s why I continue to use them.
Are there any areas they could improve?
It would be nice to have them closer, but that’s not possible. Mobecls provides more for $125 an hour than I could get in the U.S., and they’re well worth the money. Their English proficiency is also very good, and they’re very professional. Everyone wants a faster turnaround time, but we have to work with what we have.
Do you have any advice for potential customers?
Be open and truthful about what is wanted. Ask what their capabilities are beforehand, and if they feel comfortable with it. They’re likely going to agree to anything because they have the tools and resources to accomplish it. Make sure to have a budget in mind so there aren’t any unexpected fees. They’re very straightforward with the work they’ve done.
Do research and figure out if a business relationship or one-time project is being sought after. They will do either, but they prefer to build a relationship and learn the business.
When outsourcing for Magento, there are many agencies that have good ratings. The key is finding the right services at the right price. It’s important to find someone who understands the cause of a problem from the beginning without having to take too many steps. Mobecls is willing to work to make things right. They’re not pushy.