Mits sp. z o.o.

BACKGROUND

Please describe your company and position.

I am the owner of Bitcent

Describe what your company does in a single sentence.

Outsourcing IT

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Mits sp. z o.o. to accomplish?

• To implement a comprehensive client management system that would centralize all our customer data and interactions in one accessible platform
• To streamline our business processes through automation of routine tasks, allowing our team to focus on high-value activities and client relationships.
• To create a scalable solution that could grow with our company and adapt to our evolving business requirements, ensuring long-term usability of the investment.

SOLUTION

How did you find Mits sp. z o.o.?

• Referral
• Clutch Site

Why did you select Mits sp. z o.o. over others?

• Good value for cost
• Referred to me

How many teammates from Mits sp. z o.o. were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope of work with Mits sp. z o.o. encompassed the complete development cycle of our custom CRM portal. This included initial business analysis and requirements gathering, system design, development, testing, implementation, and post-launch support.

Key deliverables included:

• A fully customized CRM portal tailored to our IT outsourcing business model, with intuitive user interface designed to maximize productivity and ease of use.
• Comprehensive client management functionality including contact database, communication history tracking, project timeline management, and document storage systems.
• Automated reporting tools and analytics dashboard providing real-time insights into client interactions, project statuses, and business performance metrics.
• Integration capabilities with our existing systems, including email services, calendar applications, and accounting software to create a unified workflow environment.
• Complete documentation and training materials, along with personalized onboarding sessions led by Adam to ensure smooth adoption across our team

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Working with Mits sp. z o.o. and Adam on our CRM portal delivered several significant and measurable outcomes that clearly demonstrate the project's success.

Our team's efficiency in managing client relationships improved by approximately 40%, measured through reduced time spent on administrative tasks and increased client touchpoints per day. Client onboarding time decreased by 60%, from an average of 5 days to just 2 days, thanks to streamlined workflows and automated documentation processes implemented in the CRM.

We experienced a 35% increase in client retention rates within the first six months of implementation, attributable to improved follow-up mechanisms and better tracking of client needs and satisfaction metrics. 
The system's reporting capabilities enabled data-driven decision making, resulting in 25% more accurate resource allocation across projects and improved forecasting for business development. Internal communication improved significantly, with team members reporting 50% less time spent searching for client information or project updates due to the centralized information repository.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The project management approach from Mits sp. z o.o. was exceptional throughout our collaboration. Adam, who led our project, demonstrated outstanding organizational skills and maintained clear communication from start to finish. They consistently adhered to the agreed timeline and delivered all milestones on schedule, even accommodating our requests for minor adjustments without impacting the final delivery date.

What particularly impressed me was their responsiveness to our evolving needs. Whenever we identified additional requirements or requested modifications to the original scope, the Mits team was quick to assess the implications and provide practical solutions. They maintained a flexible approach while ensuring project integrity was never compromised. Adam was always available for consultations, typically responding within hours to our inquiries, and proactively scheduled regular progress updates that kept us fully informed.

Their agile methodology allowed us to review working components of the CRM portal throughout the development process, enabling us to provide immediate feedback that was efficiently incorporated into the final product. This collaborative approach ensured that the delivered solution truly addressed our business challenges and exceeded our expectations.

What was your primary form of communication with Mits sp. z o.o.?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What truly set Mits sp. z o.o. apart was their exceptional combination of technical expertise and genuine business understanding. Unlike other IT vendors we've worked with, Adam and his team took the time to thoroughly understand our IT outsourcing operations before proposing solutions. This deep comprehension of our business model resulted in a CRM that addressed not just our stated requirements, but also anticipated needs we hadn't even recognized.

Their consultative approach transformed what could have been just a technical implementation into a true business partnership. They consistently offered valuable insights that went beyond the scope of the CRM development, suggesting workflow improvements and integration possibilities that significantly enhanced the final product.

Additionally, the level of personalization in their service was remarkable. We never felt like just another client on their roster. Adam personally ensured that every aspect of the CRM aligned with our specific processes, and the entire team showed genuine enthusiasm for helping our business succeed. This combination of technical excellence, business acumen, and dedicated service made working with Mits an outstanding experience that delivered exceptional value beyond the software itself.

Are there any areas for improvement or something Mits sp. z o.o. could have done differently?

While our experience with Mits sp. z o.o. was overwhelmingly positive, there are a few minor areas where improvements could be made. The initial documentation phase could have been more streamlined, as we sometimes found ourselves repeating information across different requirement gathering sessions. A more consolidated approach to capturing our needs might have accelerated the early stages of the project.

Additionally, although the training provided was comprehensive, we would have benefited from more detailed written materials to supplement the hands-on sessions. This would have made it easier for new team members who joined after the initial implementation to get up to speed without requiring additional training sessions.

It's worth noting that these suggestions are relatively minor in the context of the overall project success. When we communicated these points to Adam, he was receptive to the feedback and indicated that they were already working on enhancing their documentation processes for future clients. This responsiveness to constructive feedback further demonstrates their commitment to continuous improvement and client satisfaction