Mits sp. z o.o.

BACKGROUND

Please describe your company and position.

I am the owner of Bitcent

Describe what your company does in a single sentence.

Outsourcing IT

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Mits sp. z o.o. to accomplish?

• To implement a comprehensive client management system that would centralize all our customer data and interactions in one accessible platform
• To streamline our business processes through automation of routine tasks, allowing our team to focus on high-value activities and client relationships.
• To create a scalable solution that could grow with our company and adapt to our evolving business requirements, ensuring long-term usability of the investment.

SOLUTION

How did you find Mits sp. z o.o.?

• Referral
• Clutch Site

Why did you select Mits sp. z o.o. over others?

• Good value for cost
• Referred to me

How many teammates from Mits sp. z o.o. were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope of work with Mits sp. z o.o. encompassed the complete development cycle of our custom CRM portal. This included initial business analysis and requirements gathering, system design, development, testing, implementation, and post-launch support.

Key deliverables included:

• A fully customized CRM portal tailored to our IT outsourcing business model, with intuitive user interface designed to maximize productivity and ease of use.
• Comprehensive client management functionality including contact database, communication history tracking, project timeline management, and document storage systems.
• Automated reporting tools and analytics dashboard providing real-time insights into client interactions, project statuses, and business performance metrics.
• Integration capabilities with our existing systems, including email services, calendar applications, and accounting software to create a unified workflow environment.
• Complete documentation and training materials, along with personalized onboarding sessions led by Adam to ensure smooth adoption across our team

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Working with Mits sp. z o.o. and Adam on our CRM portal delivered several significant and measurable outcomes that clearly demonstrate the project's success.

Our team's efficiency in managing client relationships improved by approximately 40%, measured through reduced time spent on administrative tasks and increased client touchpoints per day. Client onboarding time decreased by 60%, from an average of 5 days to just 2 days, thanks to streamlined workflows and automated documentation processes implemented in the CRM.

We experienced a 35% increase in client retention rates within the first six months of implementation, attributable to improved follow-up mechanisms and better tracking of client needs and satisfaction metrics. 
The system's reporting capabilities enabled data-driven decision making, resulting in 25% more accurate resource allocation across projects and improved forecasting for business development. Internal communication improved significantly, with team members reporting 50% less time spent searching for client information or project updates due to the centralized information repository.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The project management approach from Mits sp. z o.o. was exceptional throughout our collaboration. Adam, who led our project, demonstrated outstanding organizational skills and maintained clear communication from start to finish. They consistently adhered to the agreed timeline and delivered all milestones on schedule, even accommodating our requests for minor adjustments without impacting the final delivery date.

What particularly impressed me was their responsiveness to our evolving needs. Whenever we identified additional requirements or requested modifications to the original scope, the Mits team was quick to assess the implications and provide practical solutions. They maintained a flexible approach while ensuring project integrity was never compromised. Adam was always available for consultations, typically responding within hours to our inquiries, and proactively scheduled regular progress updates that kept us fully informed.

Their agile methodology allowed us to review working components of the CRM portal throughout the development process, enabling us to provide immediate feedback that was efficiently incorporated into the final product. This collaborative approach ensured that the delivered solution truly addressed our business challenges and exceeded our expectations.

What was your primary form of communication with Mits sp. z o.o.?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What truly set Mits sp. z o.o. apart was their exceptional combination of technical expertise and genuine business understanding. Unlike other IT vendors we've worked with, Adam and his team took the time to thoroughly understand our IT outsourcing operations before proposing solutions. This deep comprehension of our business model resulted in a CRM that addressed not just our stated requirements, but also anticipated needs we hadn't even recognized.

Their consultative approach transformed what could have been just a technical implementation into a true business partnership. They consistently offered valuable insights that went beyond the scope of the CRM development, suggesting workflow improvements and integration possibilities that significantly enhanced the final product.

Additionally, the level of personalization in their service was remarkable. We never felt like just another client on their roster. Adam personally ensured that every aspect of the CRM aligned with our specific processes, and the entire team showed genuine enthusiasm for helping our business succeed. This combination of technical excellence, business acumen, and dedicated service made working with Mits an outstanding experience that delivered exceptional value beyond the software itself.

Are there any areas for improvement or something Mits sp. z o.o. could have done differently?

While our experience with Mits sp. z o.o. was overwhelmingly positive, there are a few minor areas where improvements could be made. The initial documentation phase could have been more streamlined, as we sometimes found ourselves repeating information across different requirement gathering sessions. A more consolidated approach to capturing our needs might have accelerated the early stages of the project.

Additionally, although the training provided was comprehensive, we would have benefited from more detailed written materials to supplement the hands-on sessions. This would have made it easier for new team members who joined after the initial implementation to get up to speed without requiring additional training sessions.

It's worth noting that these suggestions are relatively minor in the context of the overall project success. When we communicated these points to Adam, he was receptive to the feedback and indicated that they were already working on enhancing their documentation processes for future clients. This responsiveness to constructive feedback further demonstrates their commitment to continuous improvement and client satisfaction

BACKGROUND

Introduce your business and what you do there.

I’m the CEO of a company that provides AI-powered automation solutions, custom software development, and IT services to help businesses streamline their processes and save time.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Mits sp. z o.o. to accomplish for Logicsait Sp. z o.o.?

We hired Mits sp. z o.o. to build a custom application with an integrated CRM system tailored to our business needs. The goal was to streamline our internal processes, improve client management, and have a solution that fits our workflow perfectly rather than relying on generic off-the-shelf tools.

SOLUTION

Can you describe the scope of their involvement in this project?

Mits sp. z o.o. handled the entire project from start to finish. This included initial consulting and requirements gathering, UI/UX design, full-stack development (both frontend and backend), database architecture, CRM module integration, testing, and final deployment. They delivered a fully functional, ready-to-use application, so we didn’t need to involve any other vendor.The application included several key features and modules: a client management system for organizing and tracking all customer data, an interactive dashboard with real-time statistics and reports, a task creation and management module, a lead and sales pipeline for tracking deals from first contact to close, a notification system to keep the team updated, and email integration for seamless communication directly within the app. The most significant part was how all these modules worked together as one cohesive system; everything was connected and intuitive to use.

How did you come to work with Mits sp. z o.o.?

We found them through an online search. We chose them because they had high ratings, were close to our geographic location, had pricing that fit our budget, had a great culture fit, and offered good value for the cost.

What is the status of this engagement?

We worked with them from September 2025–January 2026.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The project delivered clear, measurable results. We significantly reduced the time spent on repetitive administrative tasks, which freed up hours every week for our team to focus on higher-value work. Our workflow became much more organized; nothing fell through the cracks anymore. Client response times improved noticeably since all the information we needed was now in one place. We also saw a significant decrease in manual errors thanks to automated processes and a structured data flow. Overall, the application had a direct, positive impact on our daily operations and team productivity.Since implementing the application, our client response time has improved by approximately 25%. We save around two hours per day on administrative tasks that were previously done manually. Additionally, errors and miscommunications have dropped by about 30%, thanks to the structured workflows and centralized data the system provides.Beyond the metrics mentioned, we also noticed improved team collaboration and accountability; tasks are now clearly assigned and tracked, so everyone knows what they’re responsible for. Customer satisfaction also increased as clients started receiving faster and more accurate responses. While we didn’t track a formal NPS score, the overall feedback from both our team and clients has been very positive since the launch.

How did Mits sp. z o.o. perform from a project management standpoint?

Mits sp. z o.o.’s project management was excellent. They had a clear and structured approach from day one; we always knew what phase we were in, what was coming next, and what was expected from our side. Communication was smooth and consistent throughout the entire project. As for deadlines, they delivered on time. Every milestone was met as planned, and whenever there were any adjustments needed, they communicated proactively and made sure nothing was delayed. It was a very professional and well-organized experience from start to finish.

What did you find most impressive or unique about them?

What impressed us the most was how well Mits sp. z o.o. understood our business needs from the very beginning. They didn’t just build what we asked for; they actively suggested improvements and solutions we hadn’t even considered. Their ability to combine technical expertise with a genuine understanding of our goals made the whole process feel like a true partnership rather than a typical client-vendor relationship. The level of involvement, attention to detail, and creative approach to problem-solving really set them apart from other companies we’ve worked with.

Are there any areas they could improve?

If I had to point out one thing, it would be that the initial onboarding phase could have been slightly more streamlined. There were a few rounds of back and forth to align on the exact requirements. However, this was a very minor point, and once everything was set, the execution was flawless. It was clear they wanted to get every detail right before moving forward, which ultimately worked in our favor.