MITRIX Technology

BACKGROUND

Please describe your company and position.

I am the General Manager of Wolt

Describe what your company does in a single sentence.

Wolt, a technology company known for its local commerce platform, aims to enhance city living for customers, merchants, and couriers by offering a convenient app for ordering, sales, and flexible earnings, supported by diverse technologies in logistics, retail software, financial solutions, and its own grocery stores, Wolt Market.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire MITRIX Technology to accomplish?

Website Development - job board

SOLUTION

How did you find MITRIX Technology?

Referral

Why did you select MITRIX Technology over others?

Referred to me

How many teammates from MITRIX Technology were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The team developed an informational website for hiring employees. The project included creating a multilingual site available in four languages. On the site, prospective employees could learn about the company's working conditions, choose a city, and apply for a job.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We have received a website that streamlines our employee hiring process, making it much easier to manage. Our collaboration with Mitrix is ongoing, as they continue to provide us with essential support and assistance

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their project management stands out for its exceptional communication. Timely and detailed updates ensure we are always well-informed, building a strong sense of trust and collaboration.

What was your primary form of communication with MITRIX Technology?

Virtual Meeting

What did you find most impressive or unique about this company?

One notable aspect of their service is their swift responsiveness. They quickly adapted to any changes we proposed and offered improved alternatives to our ideas, demonstrating their proactive and collaborative approach. 

Are there any areas for improvement or something MITRIX Technology could have done differently?

Our experience has been overwhelmingly positive, leaving us fully satisfied with the partnership. Consequently, we have decided to select them as our support provider for the future. 

BACKGROUND

Introduce your business and what you do there.

I’m the president of Solomo, a systems integrator. We focus on deploying cloud-based CRM, data visualization, and AI and ML technologies.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with MITRIX Technology?

We needed to find the right people for UX and Salesforce development. We identified the need for more UX design for the applications we were developing; we weren’t sure where to begin.

SOLUTION

What was the scope of their involvement?

MITRIX Technology has done a lot of work on UX design. Initially, we gave them an overview of our client’s applications and their goals. They looked at the spreadsheets and the description of the business challenges and developed a prototype to speed up the development process.

What is the team composition?

We’ve had 2–3 team members working continuously for the last three years.

How did you come to work with MITRIX Technology?

I was looking for a resource to help with UX, and one of their salespeople contacted me. 

How much have you invested with them?

We’ve spent between $250,000–$300,000 over time.

What is the status of this engagement?

We began working with them in October 2021, and our relationship is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

MITRIX Technology has provided us with their expertise in UX design, which has been an enormous win for us. We relied too much on the developers and analysts to define the UX, so we needed someone who could come in and shape the application.

Overall, their work has allowed us to differentiate ourselves from our competitors. They’ve brought their ability to each project so we could move faster, produce something aligned with our client needs, and de-risk the project. We’ve been very satisfied with their service.

How did MITRIX Technology perform from a project management standpoint?

We do all the project management but rely on them for their expertise and resources.

Are there any employees from the service provider's team that you would like to give a shout-out to in this review?

Anna (UI/UX Designer) and Natalia (Head of Business Development) are outstanding.

What did you find most impressive about them?

We’ve been impressed by their level of engagement. They fit right into the team; it’s like we’ve worked together for years.

Are there any areas they could improve?

We’d like it if there was a way to modify the commercial arrangement to make it more on-demand. Other than that, we really like working with MITRIX Technology. They’re easy to work with; they provide us with offshore flexibility. Also, they’re in the EU, which is better than working with people who are 12 hours away.

Do you have any advice for potential customers?

Give precise requirements and expectations. The number one thing is to interview the resources, give them an assignment, and see the quality of their work because sometimes people don’t work out. Also, you must make sure the resource is settled in the country they say they are.

BACKGROUND

Please describe your company and position.

I am the CEO of an engineering company.

Describe what your company does in a single sentence.

Software Development

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire MITRIX Technology to accomplish?

Augment staffing with qualified DevOps

SOLUTION

How did you find MITRIX Technology?

Referral

Why did you select MITRIX Technology over others?

• Great culture fit
• Referred to me
• Company values aligned

How many teammates from MITRIX Technology were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Right from the start, Mitrix demonstrated an uncanny grasp of our project's intricacies. They weren't just about filling positions; they were committed to finding the perfect matches for our team. 

The DevOps engineers they provided were not mere technicians; they were embodiments of excellence. Their unwavering work ethic and remarkable adaptability seamlessly meshed with our ever-evolving project dynamics. Their technical prowess, problem-solving acumen, seamless communication, and unwavering dedication to deadlines brought a transformative impact on the efficiency and quality of our endeavors.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Our collaboration with Mitrix yielded immeasurable benefits. They provided us with top-notch front IT staffing, alleviating our internal development team and freeing up our resources. This allowed us to concentrate on the core aspects of our projects, secure in the knowledge that we had a reliable and competent team backing us.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Our partnership with Mitrix has been marked by exceptional communication. They have been consistently responsive and informative, keeping us thoroughly updated on the status of our requests. We never have to hover anxiously, wondering about the progress of our requests or the qualifications of the candidates being evaluated. Their transparency and dedication to open communication fostered a sense of trust and partnership that was invaluable in any collaborative endeavor.

What was your primary form of communication with MITRIX Technology?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

How quickly they moved was one thing to point out. We got candidates for each position in less than a week. Something to repeat.

Are there any areas for improvement or something MITRIX Technology could have done differently?

No, we are very happy with our relationship!

BACKGROUND

Please describe your company and position.

I am a department VP at Forte Group

Describe what your company does in a single sentence.

We’re a recognized global software partner with 20+ years of experience delivering outcome-based product and engineering solutions.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire MITRIX Technology to accomplish?

• Implementation of a full CI/CD process from scratch using YAML
• Participation in the Disaster Recovery infrastructure design and implementation
• Implementation of application monitoring using NewRelic platform
• Automation of software release process
• Cloud infrastructure costs reduction
• Security improvements of servers infrastructure

SOLUTION

How did you find MITRIX Technology?

Referral

Why did you select MITRIX Technology over others?

• Close to my geographic location
• Great culture fit
• Good value for cost
• Referred to me

How many teammates from MITRIX Technology were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

1. Implementation of a full CI/CD process from scratch using YAML:  Created an entirely new continuous integration and delivery process from the ground up. This has accelerated application deployment and reduced the likelihood of errors in the development process. Now, each change is automatically tested and deployed into a staging environment, significantly improving the quality and reliability of our product.
2. Participation in the Disaster Recovery design and implementation:  Actively participated in designing and implementing disaster recovery processes to minimize downtime and data loss in case of emergencies. This involved developing and testing recovery scenarios, as well as ensuring automatic backup creating and backups management.
3. Implementation of monitoring using the New Relic platform:  Introduced application performance monitoring using NewRelic, allowing us to monitor the performance and stability of our applications in real-time. This enabled us to quickly detect issues and respond to them, ensuring high availability and service quality for our services.
4. Automation of the release process:  Optimized the process of releasing new versions of the product, including improving version control systems, automating deployment and change rollout, and managing dependencies between components. This resulted in more stable and predictable releases, enhancing the end-user experience and reducing the time to introduce new features.
5. Cound infrastructure costs reduction: We were able to reduce 30% of costs for AWS service. At the first stage we revised cloud architecture and significantly improved monitoring to get better understanding over system health. This allowed us to find over-utilized instances and reduce the size and numbers. Some self-hosted services were replaced by managed services.
6. Servers security improvements:  Did large scope of work to eliminate risks of using unsupported linux instances (where end of live has already happened) by upgrading them to the latest version using automation. The count of the entire fleet of instances goes into hundreds.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

As a result of cooperation, we achieved measurable outcomes, cloud infrastructure cost reduced, increased deployment speed (timing), reduced number of production issues faced by end users, improved overall end user satisfaction. Optimized DevOps framework made our product more reliable, faster, and ready to scale.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Mitrix engineers consistently deliver workitems on time, demonstrating commitment to deadlines. They are highly responsive to our needs, ensuring effective communication and prompt issue resolution. Overall, their project management continously contributed to successful outcomes of their engineers work and a strong partnership with us.

What was your primary form of communication with MITRIX Technology?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

We found professional level and engagement of DevOps engineers in our projects very high, Mitrix has very good expertise center in DevOps. And overall they are an easy partner to deal with.

Are there any areas for improvement or something MITRIX Technology could have done differently?

Cannot highlight anything big, our cooperation was really smooth.

BACKGROUND

Introduce your business and what you do there.

I’m a founder of a management consultant and technology engineering firm. We primarily operate in healthcare, financial services, and other asset-intensive industries. Our business has three functional areas: program delivery, process improvement, and change management. We also have three technical areas: systems integration, software development, and data analytics.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with MITRIX Technology?

We decided to build a solution accelerator for project portfolio management (PPM). We handle PPM for many large clients internationally, and we’ve seen a pattern of organizations needing better ways to manage their projects, programs, and portfolios. There are high-level, costly solutions, but we felt there was a market for a cheaper solution.

SOLUTION

What was the scope of their involvement?

They’re helping us build a custom software solution that operates on top of Office 365. Their team is using Sharepoint, React, and Fluent UI. They’re focused on front- and backend development for the solution.

What is the team composition?

We worked with three people: Dima (CEO & Founder) and two developers.

How did you come to work with MITRIX Technology?

They were a referral to us from multiple people. Everyone spoke highly of Dima’s ability to find top-tier developers and the company’s competitive rates. When we spoke to him, he demonstrated that he could deliver for us.

How much have you invested with them?

We’ve spent about $150,000 with them.

What is the status of this engagement?

We’ve worked together since May 2020.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’ve measured their success in terms of the velocity and quality of the products they’re delivering. They’ve consistently produced great results and always complete tasks on time. We give them well-documented requirements, and they deliver exactly to those specifications. Additionally, they’re willing to challenge us and use their technical expertise to drive us to the best possible solution. The quality of their code has helped us impress several customers. We plan to continue working with them on other projects.

How did MITRIX Technology perform from a project management standpoint?

They’ve been great. We agreed that our team would act as the primary project manager, but they’ve been great at operating in a hybrid agile-waterfall framework. Their team is very collaborative. We have daily standup meetings. Their developers have great English-speaking skills despite operating out of Belarus. We’ve had no budgetary issues either.

What did you find most impressive about them?

They’re great developers and offer a competitive price.

Are there any areas they could improve?

I can’t think of anything. The only challenges have stemmed from the time zone difference, but that’s to be expected when working with an offshore firm.

Do you have any advice for potential customers?

Every project is different, but if you’re looking to leverage software development resources I’d recommend working with them. We have no complaints and no regrets about our work with them.

BACKGROUND

Introduce your business and what you do there.

I’m the CPO (chief procurement officer) of uQualio, which is a software company. We provide a video-based e-learning SaaS platform. It has learning and analytic functionalities.  

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with MITRIX Technology?

We needed help with frontend development.

SOLUTION

What was the scope of their involvement?

We’ve worked with them on two different tracks. The initial project involved scaling our frontend development resources. We provided them with specifications and information about our tech stack. MITRIX then came with a couple of candidates for the job. We chose a candidate who then started coding the frontend of our app.

Their developer manages a number of smaller and larger tasks involving our Angular-based app. It’s a single-page app built with JavaScript. His work involves maintenance and the creation of new features. He still supports us on a daily basis, fixing bugs and building features.

MITRIX also provided a UX expert who worked with us to make improvements to our platform’s layout, colors, and interactions. We specified our requirements, needing someone to point out our challenges who could also understand how a standard UI/UX may not fit our app. After giving him a brief, he created roadmaps and used Figma to show us how the platform could look. He also told us the challenges of the user journey inside the app. In addition, he collected assets such as fonts and headings. We then implemented a few of the ideas.

What is the team composition?

When specifying the job, we worked with the CEO and founder. We discussed the technical requirements of the contract. I chat with him twice a year about his peoples’ performances. I also talk with his assistant about the finances.

How did you come to work with MITRIX Technology?

I previously met the CEO. When we needed resources, I wanted more options for vendors and gave MITRIX an opportunity to bid on the work. They provided good candidates, so we’ve been working with them ever since.

How much have you invested with them?

We’ve spent €50,000 (approximately $60,000 USD) on their services.

What is the status of this engagement?

Our ongoing partnership started around March 2020.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

MITRIX has managed to find people who match our requirements even for ad hoc work on an hourly basis. Their candidates were also available reasonably fast.

Regarding effort and turnaround times, MITRIX provides quality developers. They’re already knowledgeable, which cuts down the time necessary to explain how the platform should work. Their team is experienced and understands the app.

How did MITRIX Technology perform from a project management standpoint?

We run everything through ZooTrack. For planning, we use an agile board. All communication goes through Microsoft Teams. Their team meets deadlines. They’ll also work longer hours or on the weekends to ensure we prioritize important tasks. They’re nice people too.

What did you find most impressive about them?

They find quality people in a short period of time to help us. MITRIX offers consistent candidates who stick around.

Are there any areas they could improve?

No, I can’t point to any areas for improvement.

Do you have any advice for potential customers?

The clearer you describe your requirements, the easier it will be for MITRIX to the right person for you.

BACKGROUND

Introduce your business and what you do there.

I’m the CEO of a company that provides software that manages the equipment for health care facilities across the country.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with MITRIX Technology?

We sought a company that could help us develop our software at a faster rate and at a scalable cost.

SOLUTION

What was the scope of their involvement?

MITRIX mostly provides backend software development. However, they’ve recently done frontend software development for us too.

Basically, our software’s the complete picture. A patient or caregiver enters the system, reviews equipment, and orders an item. That order’s dispatched to the equipment’s provider. That’s then invoiced and billed through our software. MITRIX helped create the software for that complete workflow.

What is the team composition?

We work with six developers, including three lead developers and two frontend developers from MITRIX. We also work with their CEO and a billing person.

How did you come to work with MITRIX Technology?

Our CTO previously worked with Dmitry (CEO & Founder). We initially worked with their CEO as a consultant who then formed MITRIX. We then moved over to the company.

How much have you invested with them?

We’ve spent close to $500,000 on their services.

What is the status of this engagement?

We started working with Dmitry in April 2015. With MITRIX, we started our ongoing engagement in June 2018.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

We’ve never had a budget issue with them. MITRIX delivers projects to us on time. We haven’t had any issues with their response time, costs, or efficiency. Overall, their service exceeds our expectations.

The quality of their software’s good too. We’ve worked with multiple software firms and have our own developers here, so we’ve measured against them. From a cost perspective, it’s less money to engage MITRIX. They deliver similar, if not better, results, so it’s been a no-brainer for us.

How did MITRIX Technology perform from a project management standpoint?

The project management and coordination are done by us. We’re using Microsoft Azure, Asana, and Jira. They also communicate via GitHub. Their team’s flexible and understands our needs for communicating in different ways. MITRIX focuses on the development efforts.

What did you find most impressive about them?

They fit our culture, which enables us to work internationally. MITRIX operates like a fast-paced local firm. We also try to ensure that our working hours line up. For the most part, they’re great about hours. Their team has been great about projects that required them to work on our time. That hasn’t been an ongoing issue.

Are there any areas they could improve?

MITRIX could try to figure out better ways to work at the same time as the business supporting the development. It’s not always possible but it would be easier to work with them more if they made that a more consistent piece of their services. That would definitely help them expand their services.

Do you have any advice for potential customers?

Weave them into your operation as much as possible. There are cost savings when you’re engaging an offshore vendor. However, make sure you’re supporting them with either project management or development resources. As they continue to grow, you won’t need to keep any more resources to support them. Rather, they should be able to support that team.

BACKGROUND

Please describe your company and your position there.

I'm the ICT leader of a small start-up company called Vivatum based in Switzerland. We're busy in the healthcare area. Connecting external healthcare devices, for example blood pressure or oxygen devices, to mobile devices and sending data to an analysis software.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire MITRIX Technology?

Supporting our company in creating the API and submitting data from the external device to the analysis software.

What were your goals for this project?

Connecting external devices and submitting data

SOLUTION

How did you select this vendor?

We've been in touch with two different companies. Mitrix was very responsive and the information provided, prior the start of the project, was extremly helpful. Mitrix also was recommended by a 3rd party.

Describe the project in detail.

The analysis software will tell the patient which task(s) he has to do, e.g. measure the blood pressure. This information is sent to the app on the patient device. The patient will connect the blood pressure device by bluetooth to his personal device. After measurement, the data is sent back to the analysis application

What was the team composition?

In total, we had 5 people in the project team. Programmer analysis software Programmer device connection Mitrix as coordinator and support for programmers

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The connection and data transfer was established. It has been tested and no mistakes have been reported. It's currently under review for CE certification.

How effective was the workflow between your team and theirs?

Mitrix was very efficient and always delivered within the agreed timelines

What did you find most impressive about this company?

Mitrix has a great experience, not only on the programming side but also on our requirements. It was a great support in completing the project.

Are there any areas for improvement?

nothing found

BACKGROUND

Please describe your company and your position there.

I’m CEO of Lightpoint.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire MITRIX Technology?

The project itself was a bank system working with cash payments, providing invoices for clients, managing users payments and etc.

What were your goals for this project?

Main goal was to support and expand existing functionality, along with adding support of new banks in different countries. So, we need a person which will be able to help us to develop, maintain and improving our system in number of difficult problems.

SOLUTION

How did you select this vendor?

I’ve already had an experience to work with Mitrix, and result was really impressive last time. As we need someone we can trust on quality and based on pervious experience, we decided to choose Mitrix Technology.

Describe the project and the services they provided in detail.

Mitrix was responsible for solid scope of work, including number of complex issues on both sides of applications. The majority of responsibilities were as follows:

• Client-side functionality
• Responsive design
• Data base refactoring
• Data base architecture redesign
• Email & sms sending functionality

What was the team composition?

It was a full time dedicated assignment, where Mitrix developer has worked along with senior full-stack developer.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

Of cause the main outcome is our happy client we’ve been working for and his positive feedback on how the things are on the project. Plus, the level on project involvement Mitrix shows, helps to speed up the development process and get the results much faster – adding of new functionality, gaining new clients and new deals by banks and etc.

How was project management arranged and how effective was it?

The workflow was really great; we never had any delay in communication and task release.

What did you find most impressive about this company?

They are very honest on the developers provided – on their expert level and technology they can work with. I can also admit the code quality and soft skills, the team perform.

Are there any areas for improvement?

I can not remember anything.