Elevating Digital CX of Top Enterprises

Our passion is to design and deliver state-of-the-art, memorable interfaces for the customers of our clients.

We engineer digital services to elevate customer experience throughout your digital presence. We act as a bridge between business and IT: our approach seamlessly plugs into our client’s ecosystem.

We believe in the power of customer experience: our holistic, getting things done approach is a key to help you focus on your most important asset: your customers. They don’t have time, and neither do you: we can help you elevate your digital presence as quick as possible. Our cross disciplinary, dedicated teams include world-class experts of all areas required.

We work with you passionately from Budapest, a historical and vibrant capital in the heart of Hungary and Europe.

Our clients from around the globe often come and enjoy the unique atmosphere of the city, where professional work is complemented with the pleasure of gastronomy, flamboyant architecture, and a nightlife that is unrivalled near and far.

 
$50,000+
 
$50 - $99 / hr
 
50 - 249
 Founded
2008
Show all +
Budapest, Hungary
headquarters
  • Károlyi u. 9.
    Budapest 1053
    Hungary

Portfolio

Key clients: 
Wizz Air, Deutsche Telekom, Scientific Games, OTP Bank, Deloitte, Sony Europe
A flagship project of Deutsche Telekom Image

A flagship project of Deutsche Telekom

We developed a self-care app that replaced five existing ones.

We designed and delivered an application that Telekom customers love in five European countries, and became one of DT’s flagship projects in 2018.

You can read the review below:
https://clutch.co/profile/mito-digital#review-1218873

More details on Medium:

Strategic partnership with an industry leading company Image

Strategic partnership with an industry leading company

We are the frontend expert partner of Scientific Games, a NASDAQ-listed leader in the lottery and gambling industry.

We design the frontend ecosystem of their clients, while relying on Scientific Games' backends.

Our cooperation spans from Canada to Turkey.

Defining Wizz Air's digital presence Image

Defining Wizz Air's digital presence

We have been working on improving Wizz Air’s online presence since 2012.

We are responsible for the UX and UI design of their website and mobile application supported by frequent research and user tests.

Wizz Air’s web and mobile channels generate 96% of their sales, totaling at ~2.2 billion Euros/year.

Check how we reimagined the day of travel experience of the customers:

The only online sport betting website in Hungary Image

The only online sport betting website in Hungary

A powerful and feature-packed online sports betting solution built from high performance components and fully integrated with the SG AEGIS backend system. Go-live date was 2016.

Feature highlights:

  • Supports a vast number of events, markets and outcomes
  • Intuitive player registration, customer wallet and journal
  • Provision of full-featured wager slips
  • Provision of results
screens
  • Top-up with integrations of multiple providers
  • Age and ID verification through government agency API
  • eSIM Management at Your Disposal Image

    eSIM Management at Your Disposal

    We forged ahead in R&D with DT to discover the management of devices supporting the eSIM technology.

    We jointly delivered an Android application and an intermediary middleware that allows the management of various eSIM capable devices. The solution was demoed on the Mobile World Congress in 2018.

    Check the story on our site:

    Upgrading the experience Image

    Upgrading the experience

    Deloitte has had the same business communication approach for decades, which supposedly does not differentiate from competitors, and could be optimized for efficiency and convenience.

    The aim was to find a unique, accessible and intuitive solution that boosts client experience, and therefore supports Deloitte in becoming the preferred and trusted advisor in any tax or legal related issue.

     

    Player portal of the Hungarian National Lottery (SzZrt) Image

    Player portal of the Hungarian National Lottery (SzZrt)

    It’s the website for online number games and the landing page of the Hungarian National Lottery company. Go-live date was 2016.

    Feature highlights:

    • On this site players can wager on multiple number games.
    • Intuitive player registration, customer wallet and journal
    • Top-up with integrations of multiple providers
    • Ticket builder for using self-service terminal functionality
    Delivering TV shows the convenient way Image

    Delivering TV shows the convenient way

    We've helped a Sony Europe's subsidiaries, AXN Europe and Viasat 3 to create an SVOD app for people who are very much into TV shows.

    With the app users can view full-length videos and episodes, read all the content from the website, get notifications on new episodes playing.

    The app is localized and available in several countries of the EMEA region.

    Partnering Google and Deutsche Telekom in RCS Business Messaging Image

    Partnering Google and Deutsche Telekom in RCS Business Messaging

    Mito was among the first to integrate Google’s RCS with their conversational platform We were selected for the Early Access program of Google’s RBM at the end of 2017.

    We created an integration with our Mitobot messaging platform for our client Deutsche Telekom. The solution was demoed on the Mobile World Congress in 2018.

    Check the full story on our site:

    Cutting the complexity - banking explained and made easy

    OTP Bank decided to make banking easier and more understandable for its 13+ million customers in the CEE region.

    Our full-blown research team x-rayed and redesigned the site and processes end-to-end.

    Check the full story on our site: https://mito.hu/content/otp-website-redesign/

    Reviews

    Sort by

    E-Commerce Dev for Low Cost Airline

    "They’re flexible and very creative in their use of tools and processes."

    Quality: 
    4.5
    Schedule: 
    4.0
    Cost: 
    5.0
    Willing to refer: 
    5.0
    The Project
     
    Confidential
     
    Sept. 2011 - Ongoing
    Project summary: 

    In an ongoing collaboration, Mito Digital provided UX/UI design efforts on a sales channel for a low-cost airline company. Since the launch of the project, they've migrated to three different UX/UI platforms.

    The Reviewer
     
    1,001 - 5,000 Employees
     
    Budapest, Hungary
    Dani Gyorfi
    Head of IT Services & Platforms, Wizz Air
     
    Verified
    The Review
    Feedback summary: 

    Mito Digital's work helped the client leverage their research for internal use. The team offered support among all departments and they've remained flexible throughout the project. They're responsive and have a short reaction time down to a couple of days.

    A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

    BACKGROUND

    Introduce your business and what you do there.

    Wizz Air is a low-cost airline based in Central-Eastern Europe, in Budapest, Hungary. Related to this project, I was leading a large team of IT professionals to deliver application changes within the e-commerce sales channels of the company. My position was head of IT.

    OPPORTUNITY / CHALLENGE

    What challenge were you trying to address with Mito Digital?

    We’ve been in partnership with Mito Digital going on nine years, and they had good knowledge, history, and experience on what the rhythm and culture we liked to work with were. Wizz Air is a fast-growing company, and we like flexibility, creativity, entrepreneurship, and diversity. We found that Mito Digital was a good partner in this sense. When we started the project, there was no question that we’d select them to work on the new sales-channel UI/UX. We’d worked with some of the people there before, and we trusted them.

    SOLUTION

    What was the scope of their involvement?

    The first stage was UI design. Mito Digital tends to use the newest platforms and tools available on the market, to create, manage, and modify designs. Since we launched the project five years ago, we’ve switched between three platforms for UI/UX management. Eventually, they joined the team that implemented the new sales-channel design. They used the Vue.js framework, which we identified together as a great tool to implement what we envisioned.

    What is the team composition?

    There were 15–20 people from Mito Digital involved.

    How did you come to work with Mito Digital?

    We initially worked with them on a previous design of the website. There, we had a typical tender process, which was quite rigorous. In this case, there was a sort of urgency in the project, so we chose to work with existing partners. It was a good advantage that Mito Digital already knew us and our environment, in terms of design culture, marketing, and brand.

    What is the status of this engagement?

    The initial collaboration with Mito Digital began in September 2011, and they’re still our partner.

    RESULTS & FEEDBACK

    What evidence can you share that demonstrates the impact of the engagement?

    We had smaller pieces of work, for example, a project where we were showing our management what kinds of deliveries were being done by our digital team. We provided them with creatives like text, pictures, videos, and screenshot. Mito Digital created a one-and-a-half-minute video out of that. 

    They have a creative group and a research team within their company, which they very much utilized. They didn’t work solely on e-commerce or website design; they have all the functions and expertise in-house, connected to this type of work. We leveraged that analytics research on the e-commerce side, and created design communication user guides for internal use, for marketing and PR.

    How did Mito Digital perform from a project management standpoint?

    We used our own tools when they were doing actual programming. Mito Digital got access to all our internal tools, and it was quite seamless. We managed their team, and they complied without any issues. They used their own tools while working on the design, to share updates and collect updates. We used Basecamp for many years, but we’ve moved from that. I believe we’re using Figma now.

    They’re flexible in the sense that the reaction time for their team is down to a couple of days. We can just call their account manager, send him a request, and get a response in a matter of days. When we really need structured project management, we tend to use our own tools, to keep control. That’s not specific to Mito Digital; we do the same with the 10 other similar vendors we use.

    What did you find most impressive about them?

    I’ve been there over the whole period, and I can say that Mito Digital not only worked with me and my team, but also with our marketing, communications, and e-commerce teams. They’re a well-known partner across the organization. They’re flexible and very creative in their use of tools and processes. If we need something hip and fun quickly, Mito Digital is absolutely the go-to team.

    It’s their out-of-the-box creativity that’s impressive. When we ask them for something, we’re sure that they’ll come up with an idea that we’ve never thought of. They can bring some breakthrough, modern ideas. We don’t say yes to everything they bring, but I really like that because it’s inspiring at the same time. We’ve been happy with them overall, and we’re continuing the relationship.

    Are there any areas they could improve?

    We haven’t particularly used them when it came to large projects because we didn’t feel that they had the competence and experience to manage rigorous IT projects, with multiple tasks and follow-ups. Their creativity flourished so much that sometimes they overdid what we were requesting, and they also delivered things that we didn’t ask for. That led to some misunderstandings, and we had to learn from that and adjust.

    Do you have any advice for future clients of theirs?

    I’d advise agreeing on a scope of what they need to work on. If Mito Digital has a different idea, clients should listen to that, but set the boundaries on the areas they want the team to work on. Mito Digital should have creative freedom, but there should be a limit to that.

    5.0
    Overall Score
    • 4.0 Scheduling
      ON TIME / DEADLINES
    • 5.0 Cost
      Value / within estimates
    • 4.5 Quality
      Service & deliverables
    • 5.0 NPS
      Willing to refer

    Mobile App Dev for Deutsche Telekom

    "They had a wide area of expertise when it came to this project…."

    Quality: 
    4.5
    Schedule: 
    5.0
    Cost: 
    4.5
    Willing to refer: 
    5.0
    The Project
     
    Confidential
     
    2017
    Project summary: 

    Mito designed and developed a native mobile app for Android and iOS devices in nine countries. Using an existing API, they created the frontend, UI, backend, and mobile clients.

    The Reviewer
     
    10,001+ Employees
     
    Bonn, Germany
    Matej Udovicic
    Product Manager, Deutsche Telekom
     
    Verified
    The Review
    Feedback summary: 

    The MVP has launched in five countries and received positive feedback, achieving 50% penetration and a 4.5-star average rating in some countries and app stores. Mito delivered high-quality development work and supported other aspects including UI/UX and marketing.

    A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

    BACKGROUND

    Introduce your business and what you do there.

    I work for Deutsche Telekom Europe as the product owner for a digital app. Our division covers nearly all European telecoms.

    OPPORTUNITY / CHALLENGE

    What challenge were you trying to address with Mito?

    Our goal was to create a new app and launch it in nine countries across Europe. For that, we needed a development and design agency to implement our vision. 

    SOLUTION

    What was the scope of their involvement?

    Mito developed our app natively for Android and iOS devices. It gives users access to their services, usage, data bills, and more.

    We used Swift for iOS and Java and Kotlin for Android. We had product development internally, based on which we created an MVP scope and discussed it with Mito. They started creating the UI design. We also involved our Deutsche Telekom IT colleagues to create the API. Based on it, Mito implemented the frontend design and mobile clients. Additionally, they developed backend components for us, which sit between the apps and the local countries’ backends.

    We used an agile approach, with all development being done in two-week sprints. We defined the scope and user stories and went into API design when those were ready. Mito created the UI design and implemented the client code on Android and iOS. 

    What is the team composition?

    The team composition changed based on demand, but we worked with 15–20 people throughout the project. I believe there were five iOS and five Android developers along with a UI/UX team, QA, and some backend development.
     
    How did you come to work with Mito?

    I wasn’t part of the initial vendor selection; I started working with them after that.

    What is the status of this engagement?

    The project started in 2017, and the MVP scope took 4–5 months. We’ve since taken this engagement in-house and continue to work with Mito on other projects.

    RESULTS & FEEDBACK

    What evidence can you share that demonstrates the impact of the engagement?

    We selected five of our eleven countries to launch the MVP. Before, each country had its own app. We’ve replaced those with a centralized one, which means that we can deploy new features much faster and share features across countries.

    The feedback’s been very good. We’ve seen a huge uptick in user numbers and penetration, going from around 20% to 50% penetration for smartphone users across the country. We’ve also seen an app rating increase, rising from a 3-star average rating in some countries’ app stores to around 4.5 stars, which is extremely high.

    How did Mito perform from a project management standpoint?

    We’ve never really had issues when it comes to project management. Working with a telecom can be quite demanding, especially since this MVP was made for five countries and felt like five projects put into one. It’s been challenging, but I’ve had no complaints about the project management part.

    What did you find most impressive about them?

    They were able to provide a complete package. They delivered the app from a technology standpoint while providing a full UI/UX team: Mito delivered everything. They had a wide area of expertise when it came to this project, and they supported us with some smaller marketing activities as well.

    Are there any areas they could improve?

    We needed to scale much faster at some point, beyond the current size of Mito's development team. Other than that, there’s not much to improve.

    Do you have any advice for future clients of theirs?

    Mito is great not just when it comes to delivering, but also co-creating. They’ve also provided us their own experience because they have worked on similar projects. They’ve been able to consult us in some areas when it came to development, and we’ve been able to benefit from their experience.

    4.5
    Overall Score
    • 5.0 Scheduling
      ON TIME / DEADLINES
    • 4.5 Cost
      Value / within estimates
    • 4.5 Quality
      Service & deliverables
    • 5.0 NPS
      Willing to refer