More is possible.

For category leaders—and those who aspire to lead—MiresBall provides trusted creative expertise drawn from 30+ years of work with global brands.

With a balance of passion and pragmatism, we give organizations the confidence to aim higher and achieve more.

 
$25,000+
 
$150 - $199 / hr
 
10 - 49
 Founded
1985
Show all +
San Diego, CA
headquarters
  • MiresBall
    2605 State Street
    San Diego, CA 92103
    United States

Portfolio

Key clients: 
  1. Global Tech Company 20+ year relationship with Fortune 50 technology leader
  2. Shure 10+ year partnership with audio icon
  3. Best Western Hotels Rebrand encompassing 4000+ properties worldwide
  4. Ballast Point Brewing and Spirits Rebrand set the stage for $1B acquisition
  5. AirFuel Name and identity development for global wireless charging standard

Reviews

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Product Launch Support for Global Electronics Company

“They understood that business objectives might shift and stuck with us to find solutions.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
 
Jan. 2015 - May 2017
Project summary: 

MiresBall provided design and messaging support for product launches, which involved POS collateral, web design, and social media content. Their assets contributed to branding playbooks for regional use.

The Reviewer
 
10,001 + Employees
 
San Diego, California
Caroline Walker
Former Global Marketing & Communications Lead, Samsung
 
Verified
The Review
Feedback summary: 

Customers and sales reps alike praised MiresBall’s promotional materials for their clarity. Even with changes in direction, the team remained nimble, transforming feedback into innovative solutions. Their flexibility, tenacity, and customer-centric approach helped make them critical partners.

BACKGROUND

Introduce your business and what you do there.

I was the former global marketing and communications lead for Samsung. We're a global electronics company based in Korea.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with MiresBall?

At the time, we were getting ready to launch one of our products: an external SSD, which was uncommon at the time. We were one of the first companies to launch and commercialize this. As such, we had to explain the everything from scratch. We needed to make sure that our potential customers understood the product’s functions, either visually or through text and headlines. I reached out to MiresBall to help us with some of our brand works, ranging from POS to positioning within our markets. We wanted to figure out how to message our products and what it would take to make us stand out to the customer.

SOLUTION

What was the scope of their involvement?

In general, their team helped us prioritize new product launches (including the external SSD), making sure that we had all the necessary information in the POS materials to educate our target markets. They provided a broad scope of services but mostly worked on design and messaging.

They also helped us extensively with our website design and social media. Before we launched a product, we would develop a playbook with assets that we could pass on to different regions around the world. They developed our social media content, which involved online posts, images, and videos as well as some of the copy and headlines.

What is the team composition?

I had one main point of contact, but there was a team of people working behind the scene. At one point, I had a conference call with about five of their members, but I’m not sure if there were more people working on our projects.

How did you come to work with MiresBall?

I’ve known them for over a decade, now, having worked with them at numerous companies in a variety of capacities. I’ve always enjoyed collaborating with them, so I reached out when I moved to Asia.

What is the status of this engagement?

Their work lasted from January­ 2015–May 2017, though I left the company around that time. We hired them based on our project needs, so I’m not sure if they’re currently working on anything with Samsung.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Because we provided MiresBall with a very specific direction, I’m not sure how much of our success was necessarily driven by their efforts. However, in terms of sales, all of our metrics trended upward. Both our customers and sales reps gave positive feedback about their materials and what they accomplished: whether the customer clearly understood the product or what the customer liked about our collateral. Additionally, they knew how to get the most out of our assets by reusing them in different applications beyond their original context.

How did MiresBall perform from a project management standpoint?

I enjoyed working with them, and, to a certain degree, I viewed them as an extension of my team. I always had a point of contact who informed me about the project status, and they consistently delivered on time and under budget. Despite changes to the branding direction, they accommodated our needs and produced successful results. They were flexible using the available resources to find creative solutions within our time lines.

What did you find most impressive about them?

It was phenomenal working with them, and I considered them a guiding partner throughout the projects. Beyond taking the time to understand our product lines and goals, they were flexible and listened actively. They understood that business objectives might shift and stuck with us to find solutions. Compared to other agencies, they were extremely receptive to feedback, working to incorporate them into better end products. I knew that the team would stick with me until they got it right, which was worth its weight in gold.

Do you have any advice for potential customers?

Be transparent about what you want to achieve early on. The more insight that the client can offer, the better the work will be. MiresBall is more than happy to work with their clients to ensure that they’re happy at the end of the day.

5.0
Overall Score Wherever I work with them, they become a trusted partner within that organization.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They’ve never missed a deadline.
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
    They worked with us until we were happy with the final product, and the quality of their work was always top-notch.
  • 5.0 NPS
    Willing to refer

Advertising Agency of Record for Global Tech Company

"They were open, honest, and direct ... Working with them was always a really good experience."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000,000+
 
2000 - 2016
Project summary: 

MiresBall helped with global advertising, a branded website build, digital & print media, out-of-home B2B collateral, & content creation for target audiences to learn about, sell, & purchase product offerings.

The Reviewer
 
10,001 + Employees
 
Bellevue, Washington
Former Marketing Program Manager, Global Tech Company
 
Verified
The Review
Feedback summary: 

Good listening skills and thoughtful, inquisitive responses fueled a 16-year relationship. Miresball set realistic timelines and expectations and never went over budget. Their quality of work, attention to detail, and strategy were especially notable.

BACKGROUND

Introduce your business and what you do there.
I was a creative producer for a global tech company. We were working on global advertising, producing digital and print content as well as out-of-home collateral for the B2B side of the house.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with MiresBall?
I engaged with them on several occasions to help create the content and programs we needed and educate our field and target audience on our product offerings. We wanted to create compelling content that would empower and engage our internal or external target audience, and then prompt them to take action. From an internal perspective, we wanted users to take the content, learn from it, and be able to use it to be able to sell servers, laptops, or desktops. From an external perspective, we wanted to educate users to want to learn more so that they would buy a server, laptop, or desktop.

SOLUTION

What was the scope of their involvement?
One of the last projects I worked on with MiresBall was a brand site. They created the materials for the website and also executed its build. I had them develop a brand site for an internal audience where we housed all our brand assets and where our global agency partners could log in and access the logos, messaging documents, and visuals specific to our B2B branding campaigns. This would allow them to create creative assets from that content. MiresBall was instrumental in making sure it was branded with our corporate identity but from a specific B2B perspective. They were able to manage the login and password. We would get new assets that we would need to upload, and they would upload those. Sometimes they would be one of the agencies that needed to leverage some of the content to be able to create content.

Besides the branding site and all of the assets, MiresBall might work on something for a larger event such as the consumer electronics show. They might create all of the visuals for the booth space as well as kiosk demo content, sales collateral, and content displayed on a monitor or through the demo. It was a fully integrated brand experience. Around that event, we might have them do something out-of-home, for example, a takeover of the side of a building for which they would help develop and implement the creative elements.

We had a very collaborative relationship. We’d look to them for strategy development for how we might develop and promote the branding. Because they were an end user of the branding as well, they also helped strategize the functionality.

How did you come to work with MiresBall?
When I started working for the company in 2000, they were already an approved vendor. I learned of them through my manager who had been using them. She recommended that I use them for a specific project. We engaged, and it was a great experience.

How much have you invested with MiresBall?
We spent $10M over the course of 16 years.

What is the status of this engagement?
I started working with them in 2000, and I left the company in 2016. I don’t know if they continue to work with the company.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement? 
The one thing I really enjoyed about them was that they were never in a rush when thinking about a project. They were always very logical and analytical, thinking and asking the right questions. It was a great two-way conversation. They would go off and strategize and come back with a solid plan and options. What they came back with was always what you asked for along with 2 or 3 more options that were even better. They listened, and the relationship was collaborative.

Their work was well received by our internal team. They did a lot of the main creative for the development forum and would then hand off the creative to another agency to implement. For example, Jack Morton would be the agency to bring it to life, but MiresBall would create the design guidelines around it. I was not focused on consumer marketing but on B2B, which is not the same. B2B companies like their bite-sized chunks of information, statistics, and direct fluff-free content. MiresBall understood that about our target and was able to deliver strong, compelling content that an IT decision maker would really believe.

How did MiresBall perform from a project management standpoint?
Their project management was always customer focused. There was never a time I didn’t get what I asked for. There were always options for how to do it better. One thing I appreciated was that if I sent a project their way, and they couldn’t do it in the time allotted, they would let me know right away. I’d have to find someone else to do it, but I’d always go back to MiresBall because they were honest with me.

What did you find most impressive about MiresBall?
John Ball [partner/creative director, MiresBall] was always a good listener. He asked really great questions. The only way he could do that was by hearing what we were saying. He knew our target, our product, and our company brand so well. He listed to me, thought about what I said, and then answered me. His comments were always thoughtful, and the strategy side was always on target.

I don’t like to work with agencies that engage in “terrorist billing,” which is when they get the whole project done and then tell you that you went over budget. That never happened with MiresBall. They were always good with billing.

Are there any areas MiresBall could improve?
There’s always room for improvement, but I can’t think of anything negative about MiresBall.

5.0
Overall Score Their quality of work, attention to detail, and strategy are great. You can’t go wrong when you have a solid strategy.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They set realistic expectations up front. They would always give me a reason why a project was going to take longer than expected.
  • 5.0 Cost
    Value / within estimates
    As a Southern California agency and compared to rates in New York, Chicago, and San Francisco, the value was worth the standard rates.
  • 5.0 Quality
    Service & deliverables
    They always gave me what I asked for and then went above and beyond.
  • 5.0 NPS
    Willing to refer
    They were open, honest, and direct and had great strategy and strong creative to back it up. Working with them was always a really good experience.