What evidence can you share that demonstrates the impact of the engagement?
Miracle Mill’s work enabled us to participate in mass spectator events in Israel. We’ve been part of a show for the national theater for a year and a half. The shows are built around the use of the app. Their work got our apps working sufficiently to participate in these events.
How did Miracle Mill perform from a project management standpoint?
We’re self-funding right now, so we’re using the money we’re making from the events for development. In show business, these things are unpredictable, so our workload with Miracle Mill has varied. We’ve had busy periods of 2–3 months, and there were other times when we didn’t give them any work because we couldn’t afford it. Miracle Mill has been very accommodating, and they’ve given us our two favorite developers.
Their estimates have been good. They were never too conservative, and they’ve always come in on time or early. I’m happy with their project management. We use Asana for tracking.
Not only have we challenged them, but we’ve had unforeseen circumstances, and we were late in our payments. They were incredibly understanding and accommodating and never pushed us.
What did you find most impressive about them?
I’ve spent time brainstorming with their CTO, and they never charged me for this. He’s happy to offer his expertise, and he’s like an employee of the company. We can reach out to him without worrying whether we’re going to be charged for it or not. We’ve had critical bugs during events, and their developers were able to help us during the weekend and at night. The fact that we have a direct line to their developers is fantastic. They’re able and willing to help us anytime.
Are there any areas they could improve?
Miracle Mill should hire more people. The developer we want isn’t always available, but this is partly because our work can be sporadic at times. Were they to get a few more developers, they could better assist other customers like us.
Do you have any advice for future clients of theirs?
Clients shouldn’t be afraid to give them difficult tasks. They’ll figure it out, one way or another.