Mindster

Please describe your company and your position there.

We are a construction & landscaping company based in Dubai. I am IT Consultant for the company.

For what projects/services did your company hire Mindster, and what were your goals?

Our main focus was to develop an application system that could help us manage and track our truck drivers and their work schedules to efficiently utilize them and properly carry out operations. The system should be able to record login times of project managers and properly record their booked schedules so that there are no overlapped or unnecessary truck bookings.

How did you select this vendor and what were the deciding factors?

We wanted a system that could enhance the efficiency and proper utilization of our truck drivers. We had issues with managing the schedule of our trucks due to the lack of a proper system to record booking. So we approached Mindster to develop an application that could record and track the same, We came to know about Mindster through acquaintances. We reached out to them with our project requirements and had iterative discussions, after which we went ahead with the development.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

wanted to develop a truck booking mobile application for where the project managers would login and book the trucks. These bookings are recorded thus ensuring that the project managers do not unnecessarily book out trucks for longer time. It also enables others to track availability of trucks and continue their operations accordingly.

How many resources from the vendor's team worked with you, and what were their positions?

A 7-member team worked on this project. It included a 2 backend developers 2 App Developers, 1 Designer, 1 QA Tester and the project manager.

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We have done 2 projects ( for private truck booking use), the 1st project We were able to utilize all our trucks and drivers completely and efficiently, ultimately increasing the productivity of our operations. The truck booking system has enabled the company to run more smoothly and eliminate confusion among truck drivers and project managers. With the introduction of incentives, the total throughput went beyond 100% when compared prior to the implementation. the 2nd project which is ongoing for public use

Describe their project management style, including communication tools and timeliness.

They were very understanding of our requirements and quite flexible. It was very easy to communicate with them and share our ideas. The team was dedicated and worked with commitment to satisfy our needs.

What did you find most impressive or unique about this company?

They are extremely passionate and confident in what they do. It was quite visible in how they interacted with us. Especially, their project management team handled all our queries and requirements with great care and also provided right suggestions for our business use cases. They provided great assistance throughout the process. Their level of involvement and commitment is what I found most impressive about them.

Are there any areas for improvement or something they could have done differently?

We are 100% satisfied with their work and are continuing our engagement with them for further enhancements and maintenance.

Please describe your company and your position there.

Friends Indeed is a software provider of care coordination app that allows friends and family to share care responsibilities, as well as commercial clients to manage their care delivery. And I am Igor, the co-founder, and CEO of the company.

For what projects/services did your company hire Mindster, and what were your goals?

We were looking for a team of mobile app developers to work on our product and approached Mindster due to their expertise in Flutter programming and Firebase database integration. Our main goal was to develop a unique app for home health agencies, hosted on Google Firebase using Google Cloud Functions for the business rules engine.

It was crucial for us to ensure that the software development firm that takes up the task has adequate knowledge in this area, and I believe that Mindster has done a great job at ramping up resources along with expert suggestions on various architectural decisions.

How did you select this vendor and what were the deciding factors?

We came to know about Mindster through an online platform listing the top 100 Flutter shops. We reached out to them with our project requirements and had a prompt response, and after iterative discussions, after which we went ahead with the contract negotiations The most important criteria in selecting Mindster was their willingness to build a prototype (POC) to demonstrate the compentancy in required technology.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Mindster developed a mobile application to manage the care delivery for caregivers employed by home health agencies. The application tracks all caregiver activities and rewards them for performing their tasks based on the scoring methods configured for the specific organization. The application has gamification features for rewarding users and thereby encouraging them to use the app regularly.

The software engineering was planned and managed in 2-week sprints in a classic agile methodology. Daily standing meetings were attended regularity and tasks were managed in Asana. The product was written in Flutter, with Firebase GCP functions, push notifications and geofencing.

How many resources from the vendor's team worked with you, and what were their positions?

The team consisted of 4 members which included 3 developers, 1 tester, and a project manager (part-time)

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We were able to provide our users with a platform that enables them to easily track their working hours, making it a convenient tool. Our customers are extremely happy and satisfied with the app and the features it has to offer.

Describe their project management style, including communication tools and timeliness.

We had a fluid and efficient workflow as the team was available for review meetings on a daily basis. It was very easy to communicate with them as they understood the pain points, and we were able to collaborate and propose alternate solutions as needed quite frequently.

What did you find most impressive or unique about this company?

Their project management must be greatly applauded. They handled the project extremely well and accepted all our needs and went the extra mile in post-go-live support and helped us with onboarding new clients. They had a deep understanding and expertise in the required areas, provided timely delivery, and were proactive in suggesting ideas. They are a committed team of individuals and we are happy to have worked with them.

Are there any areas for improvement or something they could have done differently?

While we are 100% satisfied with their work, my recommendation for Mindster is to be more assertive in pushing the vendor to adopt best practices and course-correct the approach when the requirements don't fit the technology. Our intention is to continue our engagement with them for further enhancements and maintenance.

Please describe your company and your position there.

Product Director at a payroll services business with 1.5 million users in the UAE.

For what projects/services did your company hire Mindster, and what were your goals?

We worked with Mindster to develop and launch our app. Besides the initial launch, we also worked together to iterate and add additional products and services.

How did you select this vendor and what were the deciding factors?

We came to know about Mindster through references. After taking a look at their portfolio, we were impressed with their work. So, we got in touch with them regarding our project requirements. We conducted some initial discussions, following which we hired Mindster

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The app enables users to carry out several operations through the mobile app, such as foreign remittance, mobile top-up, account balance enquiry, transaction history etc. The app is implemented with several integrations, like multiple money remittance systems, WPS system, backend payroll management software, and mobile top-up, utility payments systems, etc.

How many resources from the vendor's team worked with you, and what were their positions?

A team of 9-10 people worked with us for the design and development of Android, iOS & supporting backend web application

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The biggest demonstration of this app’s success would be the number of people that use this app. The number comes to 500,000+, which is a big accomplishment.

Describe their project management style, including communication tools and timeliness.

Extremely flexible team, we worked in an agile fashion, the mindster team were and still are an extension of our company.

What did you find most impressive or unique about this company?

Whenever we need their support, they're always readily available to help — they're a reliable team. Delivering support to that extent is really commendable, and that is one thing we found the most impressive about Mindster.

Are there any areas for improvement or something they could have done differently?

We have 10+ years of engagement with Mindster now wherein they have done multiple projects for us. We are still continuing with our partnership. That goes on to show how satisfied we are with the team and their work.

Please describe your company and your position there.

Truecopy Magazine LLP is a company that aims to make a revolutionary impact in Malayalam Media by creating content for readers who are thinkers. I am Manila C Mohan, the Editor-In-Chief of Truecopy

For what projects/services did your company hire Mindster, and what were your goals?

Truecopy Think is a multimedia product that aims to provide socially responsible and honest content to users. We hired Mindster to develop a public portal for the same.

How did you select this vendor and what were the deciding factors?

We contacted many mobile app development companies for developing our webzine. When we communicated with Mindster, we got an instant feeling of comfort. They were effortless to communicate with and grasped our idea quickly. They proposed the right technologies for the development, which was also cost-effective. So, we decided to go ahead with them.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

A major requirement of ours was to provide easy reading for users. We were looking at serious readers who would be reading lengthy articles. So, readability and comfort were significant criteria. We also wanted to focus on mobile readers, so the portal had to be mobile responsive as well. And since one goal of the portal was to attract people, it had to be clear, catchy, and attractive.

Through the portal, we wanted to give information about our webzine releases, like the latest issue, archives of past issues, and an overview of articles. An interested reader should be directed to the read/purchase section from the portal.

How many resources from the vendor's team worked with you, and what were their positions?

The team included five members- Project Manager, Project Coordinator, Front-end Developer, Backend Developer, and QA Tester.

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The Truecopy Think media portal received a lot of attention from people all over. We were able to get several new subscribers through the portal.

Describe their project management style, including communication tools and timeliness.

The team at Mindster was exceptionally friendly and helpful. They were easy to work with and had a good idea of our expectations. Communications with them were quick and efficient.

What did you find most impressive or unique about this company?

The quality of their work was superb. They take care of every small aspect and give it much attention. They ensured that our every requirement is met.

Are there any areas for improvement or something they could have done differently?

We were very happy with their service.

Please describe your company and your position there.

Zinfog is a company that provides simple and effective ERP solutions. I am Vivek Madhavan, the co-founder and Director of the company

For what projects/services did your company hire Mindster, and what were your goals?

We wanted to build a service booking mobmobileile application, for which we contacted Mindster. Our goal was to create an easy and efficient service booking mobile application that will help users save time and effort.

How did you select this vendor and what were the deciding factors?

We selected Mindster based on peer references.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

To stay on par with the latest trends in the market, we wanted to build a service booking application. Collaborating with Mindster on developing a service booking app was easy and rewarding because of their extensive experience in on-demand app development. They knew exactly how to conceptualize our requirements in the best way possible.

How many resources from the vendor's team worked with you, and what were their positions?

Besides a project manager, the team consisted of four other people, an app developer, a PHP developer, a UI UX designer, and a tester.

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The app was widely appreciated by users because of its simple and straightforward design and excellent performance.

Describe their project management style, including communication tools and timeliness.

They were very receptive to our inputs and gave top priority to our requirements. They also shared their valuable insights with us, which helped us make the app better.

What did you find most impressive or unique about this company?

The thing that impressed me the most about the team at Mindster was their flexibility. They were completely dedicated to their work and put in all efforts to achieve the milestones.

Are there any areas for improvement or something they could have done differently?

Our experience with Mindster was great. They delivered outstanding results and we are fully satisfied.

Introduce your business and what you do there.

I’m the director of National Finance & Exchange. We provide currency exchange and money transfer services in Bahrain.

What challenge were you trying to address with Mindster?

We approached them to create a mobile application to help us serve our customers better.

What was the scope of their involvement?

Mindster developed a mobile app for iOS and Android. The team designed the app and created the copy. They continue to provide security updates, which is vital because the app deals with financial transactions. It allows us to offer services like international remittances, currency exchange, and salary services.

What is the team composition?

We’ve worked with six people: a project manager, an iOS developer, an Android developer, a web developer, a designer, and a QA specialist.

How did you come to work with Mindster?

We found them through a Google search. They had an impressive portfolio and had partnerships with big corporations, so we decided to go ahead with them.

What is the status of this engagement?

The project started in January 2019 and is ongoing.

What evidence can you share that demonstrates the impact of the engagement? 

The app has been well-received by our customers. We’ve received several comments praising its user-friendly design and responsiveness. Furthermore, the app has received over 10,000 downloads.

How did Mindster perform from a project management standpoint?

The process has been smooth. The Mindster team is very professional and friendly, so collaborating with them is easy. They’re also always available and receptive to feedback. To communicate, we use phone calls and email.

What did you find most impressive about them?

Their security expertise has been valuable to us, especially since we’re in the financial services industry. Mindster has given us some really great insights, and we’re happy with the support they provide. We look forward to working with them on other projects.

Are there any areas they could improve?

No, there’s nothing they could do better. We’re incredibly pleased with Mindster’s work.

Do you have any advice for potential customers?

Be clear with what you’re trying to achieve and talk to them about your expectations.

Please describe your company and your position there.

Tripeers Tech Pvt Ltd is a startup that focuses on providing interactive and connected virtual experiences. I am Pradeep Naithodu, Co-Founder & CEO of Tripeers Tech.

For what projects/services did your company hire Mindster?

As per our product strategy , we decided to develop a cross-platform mobile application within the travel/Lifestyle domain. We approached Mindster with the idea along with first few documentations. Based on the first few talks, we mutually decided to kickstart the collaboration with a focus on UI/UX design project. The challenge was to streamline the ideas, research on the right design methods and come up with an excellent UI/UX design for the app.

How did you select this vendor?

We shortlisted multiple vendors based on our network, recommendations as well as online reviews. Mindster was shortlisted based on online reviews, an excellent product portfolio that they had showcased online as well as a productive first contact call. Their design focus on UI/UX and experienced management team, made us decide to select them as our design partners.

Describe the project in detail and walk through the stages of the project.

Mindster was tasked with providing a Figma-based UI/UX clickable prototype. This was the agreed deliverable for the project. After the project contract was signed, we worked closely with the team to turn the ideas into clear requirements. The next step was to create a wireframe of the app and get approval for the same. Finally, the team provided us with different options for the UI and based on our feedback the team went ahead and created a Figma prototype as a final deliverable.

How many resources from the vendor's team worked with you, and what were their positions?

4-5 members were working on the project from Mindster. Positions of the team members included UI/UX designer, Researcher, Business Analyst, Team Lead, and Project Manager. Our Interface for the project was the Project Manager, the role which was filled by a Management team member.

Can you share any outcomes from the project that demonstrate progress or success?

The outcome of the project was a Figma prototype, which simulates the app design. Design is very catchy, clean, and practical. One could clearly see the efforts put into it by the team. The design is done very neatly, and we were impressed by the work.

How effective was the workflow between your team and theirs?

There were minimal exchanges between us and Mindster, but this did not impact any of the work. On the contrary, we were very surprised and happy that work could go on without much intervention from our side. There were weekly meetings set up between the core teams on both sides. On-demand there were additional meetings set up by Mindster.

Additionally, the design team came up with their own ideas and questions independently, which significantly helped in finalizing the design. Feedback was always provided via Figma as well as by email. The response and the changes were mostly done within the next business day.

What did you find most impressive or unique about this company?

Our experience with the Mindster UI/UX has been excellent. They have been very professional throughout. The design team is proactive and experienced. The Management team also understood the challenges of Startups and worked constructively towards a long-term relationship.

Are there any areas for improvement or something they could have done differently?

We would definitely work with Mindster UI/UX team for any upcoming projects. If I have to say on betterment, then that would perhaps be to work on a shorter timeline, especially with startups - but without any compromise on quality and innovation.

Please describe your company and your position there.

We are a start-up focused on providing order book-based cryptocurrency exchange. I am Gautham J, the CEO of Polkadex.

For what projects/services did your company hire Mindster, and what were your goals?

We had a design prototype in our hand and wanted to realize it into a working mobile application. We hired Mindster to develop the app for Android and iOS using Flutter.

How did you select this vendor and what were the deciding factors?

Being a native of Calicut, I was aware of various mobile app development companies operating out of here. Mindster stood out from the rest due to their experience and expertise. After an initial discussion with them, I was convinced that they could execute our project very well.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We provided the development team at Mindster a UI UX design in Adobe XD. They understood our design and its requirements exceptionally well. Following which they converted the design into a mobile app working prototype. Extensive testing was performed on the prototype, which was created for both Android and iOS. And finally, we moved on to app development in Flutter.

How many resources from the vendor's team worked with you, and what were their positions?

Our communications were mainly with the development lead. Other than him, the team had a developer, tester and a designer.

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The Mindster team was very efficient in implementing the design according to our requirements and feedback. The project was delivered successfully and we are very happy with the progress.

Describe their project management style, including communication tools and timeliness.

They were understanding, committed, and very easy to communicate with. We had regular review meetings and team was very accommodating and understanding Their understanding of our design concept was commendable. Communication with their team was very efficient and smooth. We had regular review meetings, which helped us stay updated with the progress of development. Overall, the team was very accommodating and understanding.

What did you find most impressive or unique about this company?

Their development team is highly skilled and delivered all our requirements on time. Their technical knowledge is on par with the best. We were very impressed with their attention to detail to every design aspect, like animations and workflows. They did a truly appreciable job.

Are there any areas for improvement or something they could have done differently?

We faced no issues collaborating with Mindster and are pleased with the outcome.

Please describe your company and your position there.

I am Neeraj Gupta, the co-founder of Yarddiant, a web development company located in Calicut. Our company develops comprehensive web solutions to help businesses grow online. Our quality services have enabled us to develop a vast client base all over the globe.

For what projects/services did your company hire Mindster, and what were your goals?

We hired Mindster to develop a doctor booking mobile application.

How did you select Mindster and what were the deciding factors?

We were searching for mobile app developers in our locality when a friend suggested Mindster. We looked up their portfolio and were impressed with their previous works. After communicating our requirements with them, we decided they were the best choice for our project.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We had lengthy discussions with the team at Mindster regarding our objectives for the MI Doctor app. Working on our requirements, they developed several mockups and designs. They incorporated our feedback at all stages to give us a solution we were 100% satisfied with. After several iterations, we reached the perfect final application.

How many people from the vendor's team worked with you, and what were their positions?

We had a small yet resourceful team working on the project. It comprised four people- an app developer, a PHP developer, a UI UX designer, and a tester.

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The app received good feedback from the audience. It got many downloads and excellent ratings from professionals in the healthcare industry. Our biggest success is the reviews we receive from app users about how our app helps them manage their busy schedule.

Describe their project management style, including communication tools and timelines.

Their team was very reliable and gave timely updates. They were easy to communicate with because they valued our time, effort, and inputs.

What did you find most impressive or unique about this company?

Their technical expertise is one thing that I really admire. Their knowledge about the latest updates in mobile app development and the use of cutting-edge technologies to create a competitive app is very appreciable. Working with them has been a great experience, and I would definitely hire them again in future.

Are there any areas for improvement or something they could have done differently?

We are delighted with the way Mindster created a quality and efficient application for us.

Introduce your business and what you do there.

I am the IT director at C3, a French-based group with a presence in 42 countries, including the U.S. We have been a part of Edenred Group for the last four years, and have been operating in Dubai since 2008.

What challenge were you trying to address with Mindster?

When we started the company, our biggest challenge was finding software development resources. Rates are high, and attracting the right resources in the Middle East is difficult. Almost all companies outsource to Asian countries, with India accounting for 80%. Our requirements were mainly centered on mobility development and web business portals. In 2010, we were mainly working with SharePoint and other Microsoft platforms. We were not satisfied with our website at the time, which had been made by a local company in Dubai.

What was the scope of their involvement?

We chose Mindster for a complete revamp. This was a basic WordPress website that served as an information portal and was built using market technologies.

From there, we also started working on mobile apps in the financial technology space. Our main project with them was to create a payment app for end users. We developed natively for Android, iOS, and Windows Phone.

What is the team composition?

We have been in touch with a single point of contact, our project and delivery manager. The project was arranged by his subordinate, who collected data and system requirements on the technology side.

We also had a development team, but didn’t get involved deeply with that layer. We had a business contact, a project manager and a senior technical lead.

Depending on the project, we have had approximately three to four developers working for us. Some projects had tight schedules and requirements changes, which demanded that we go live within short periods of time. In those cases, Mindster assigned more resources.

How did you come to work with Mindster?

We found them through references and looked at the work they’d done for Indian companies. Mindster had built some excellent websites.

How much have you invested with them?

The mobile development project had a budget of $40,000. In total, we’ve spent between $50,000 and $200,000.

What is the status of this engagement?

We started working with Mindster in 2009 or 2010. We have an ongoing relationship.

What evidence can you share that demonstrates the impact of the engagement?

At the time, we were stepping into the market with real payment apps, which needed to be connected with multiple APIs and third-party service providers. Our previous partners found it difficult to complete these integrations, but Mindster’s approach allowed us to successfully launch the mobile apps. They have become the main revenue streams for our company, and we are highlighting them as such.

Mindster’s input and expertise enhanced our ability to work with large credit card companies and other APIs. This was the first time in the Middle East that a cross-border money remittance service had been launched, and we have tested it successfully with one of the major credit card providers. We were outsourcing the work, but from the card provider's perspective the work was being done by the C3 team. We showcased Mindster as part of our company.

How did Mindster perform from a project management standpoint?

We found them to be dedicated, professional, and flexible in terms of timing. Many of our projects have been completed by larger Indian companies. In comparison, Mindster has been very flexible in not adopting a systematic, Agile process. They didn’t insist on going through all the project management steps, but worked systematically from the start of the project to its end. They do have an Agile process in place, with systematic meetings, but we didn’t have these requirements. 

We have used JIRA internally. They had their own instance of it, which they synchronized with ours.

What did you find most impressive about them?

When compared to local resources, they are very economical. At the same time, Mindster offers great quality.

Are there any areas they could improve?

So far, I’ve been happy with their performance. They have explored any new technologies we needed and hired resources if they weren’t available. I have no recommendations to give.