What evidence can you share that demonstrates the impact of the engagement?
MindQuad came in and rescued the project. They gave us what we wanted. Our biggest change is that managing our inventory became more efficient. Taking stock takes less time. Formerly, monthly stock checks resulted in huge variances, which were up to $250,000 losses monthly. We now check stock twice a year. The results were good, and the loss was reduced to $17,000. Now, we can track stock easily and trace it from the point where it comes into our stores or through production. We are now able to see our variable costs through the production module. It allowed us to adapt our pricing to make sure that we don’t run into any issues.
Our accounting team says that bank reconsolidation and year-end audits are much easier. Our auditors can remotely now access information quicker and in a format they want. They do most of the work from their side, and they come over to our office for two weeks as opposed to spending six weeks doing our audit. Now, we have our audit report within one month, and we save costs that way as well.
How did MindQuad Solution Pvt. Ltd. perform from a project management standpoint?
Initially, they all flew to Zambia. Following that, two technicians came back to do the implementation and get us up and running. I was always in touch through Skype with the two technicians. Someone would always take my call at any hour. They could log into my servers and fix any issues.
Now, for maintenance, they always respond within a reasonable amount of time, and they’ve taught me how to deal with technical issues that come up. Now, I know how to troubleshoot problems.
What did you find most impressive about them?
They’re interested in having our system work. I present a problem to them, and they give us a solution. They continuously come up with new and more efficient ways of doing tasks in our systems.
We can’t afford to upgrade to NAV 2019, so we’re still using 2013. They’re developing a quality control model to work in NAV 2013, even though most of their clients have already moved up to the 2019 version. Their team is still working to make our system more efficient and I respect them for that.
Are there any areas they could improve?
Some of their technicians could improve their understanding of the customer’s problem. There have been one or two instances where the technician I spoke to completely misunderstood what I wanted, and it affected the structures in the database. It ended up being more work than usual.