What evidence can you share that demonstrates the impact of the engagement?
They produce outstanding deliverables and that’s due to multiple levels of manual and automated testing. When a project nears completion, we allocate some QA resources to do a final round of testing to ensure everything works properly. So far, it’s been a great experience. They’re very transparent regarding bugs and the level of quality they can provide. They clearly communicate what’s broken and how difficult it's going to be to fix, which makes it easy when communicating with our partners.
We've experienced significant growth as a result of their recent developments. We’ve gone from partnering with 50 firms to nearly 700 at this point. With more eyes on the product, it’s become more mission critical to maintain a high level of quality. Mindgrub’s doing a great job of helping with that.
How did Mindgrub perform from a project management standpoint?
Our internal account management team puts together a list of feature requests and bug reports for me to qualify. Then, I hand that off to Mindgrub’s project manager. He works with their engineers to surface questions and further refine the requirements. We then meet on a regular basis to populate a release plan and break the work down into sprints. The project manager is responsible for tracking everything that goes on. We have a standing weekly meeting but often speak more than that to raise additional questions or address challenges. The project manager handles what would be delegated during daily standups without our intervention. That approach saves a lot of time on our end and we trust Mindgrub to deliver.
What did you find most impressive about them?
Speaking from the experience of having worked with many outsourced teams over the years, Mindgrub possesses two features that are particularly noteworthy. First, they’re a full-service organization that brings a variety of skill sets to the table. Instead of hiring a contractor or onboarding an employee, we can disperse them onto a project for a handful of hours and fulfill our need. This frees up time for us to focus on more substantial tasks.
Their effective project management ensures that there’s continuity in terms of the feature requests and bug fixes. I don't have to worry about a lack of communication between Mindgrub’s design group, their engineering team, or the QA team. They have a solid process for keeping everyone on the same page and driving projects forward. They're very transparent about the process they're executing and it really works well end-to-end.
Are there any areas they could improve?
No. I’d have a hard time trying to come up with something to improve on at this point.
Do you have any advice for potential customers?
I made the mistake of isolated them into the role of engineers and trying to wrap other services around them to get a robust product lifecycle. I’d encourage future clients to be open regarding the maturity of their ideas and the direction they foresee the product going in the future. They offer a lot of services that could be further beneficial to the overall engagement.
Mindgrub was responsive and flexible, striving to meet project goals and foster a positive working relationship. The app has received overwhelmingly positive feedback, providing an innovative solution for end users.