Millennial Web Development

Introduce your business and what you do there.

I am the marketing communications manager at a belt manufacturer and retailer in California.

What challenge were you trying to address with Millennial Web Development?

We recently commissioned a website redesign through a different vendor, but that firm was unreliable as we neared completion and left many components unfinished. We hired Millennial Web Development to fix various flaws in our website.

What was the scope of their involvement?

The original task was to redesign our WooCommerce emails to make them more branded than the generic emails available to everybody. I provided wireframes and mockups of what those would look like, and Jim (Owner, Millennial Web Development) did very well with the rest of that process. We also experienced troubles with our website’s cart. When users added a product to their cart, it would still reflect that the cart was empty. This obviously caused problems when users attempted to check out, but Jim found a way to fix that, as well. Additionally, when we were in the process of moving our warehouse, Jim placed our website in a maintenance mode so that it did not collect orders while we moved our inventory management system. Once the site was brought back to normal, Jim addressed credit card processing and zip code entry issues we experienced.

What is the team composition?

We’ve worked exclusively with Jim.

How did you come to work with Millennial Web Development?

WooCommerce referred me to a company called Codeable, a freelance platform. I found Millennial Web Development through that site.

How much have you invested with them?

Because it’s been several very small projects, the total cost has been about $1,500 so far. We don’t necessarily keep Jim on retainer, but he’s always available for when these kinds of issues crop up.

What is the status of this engagement?

The bulk of this work was completed in May 2018.

What evidence can you share that demonstrates the impact of the engagement?

Because these fixes have largely occurred in the backend, we now have a much more responsive and reliable site. Our cart bounces or cart abandonment numbers have decreased dramatically.

How did Millennial Web Development perform from a project management standpoint?

Jim is very organized and usually responds to any of my requests within an hour through emails or text messages. I’m not sure what his workload is on a daily basis, but his time management skills are quite refined.

What did you find most impressive about them?

The owner is highly professional and a pleasure to work with. He has great people skills and is very in-tune with what his clients understand about web development so he can explain what they need to know.

Are there any areas they could improve?

No, I can’t identify anything that needs to improve.

Any advice for potential customers?

Make sure that you have your affairs somewhat in order so that Jim can work as effectively as possible. It’s unfair to throw spaghetti at him and expect him to put it all back in the bowl. As the customer, you have to have some idea of what it is that you need.

Please describe your company and your position there.

I am a co-founder of a business that offers a free platform for employers to post internship and full-time job opportunities. We are in the infancy stage of our company.

For what projects/services did your company hire Millennial Web Development?

We hired Millennial Web Development to help us develop and customize a WordPress-based site. They were the third developer we’ve worked within the past two years.

What were your goals for this project?

Millennial Web Development’s objective was to build out our website in accordance with the specs we provided. We tasked them with turning the drawings and sketches of pages we’d made into a fully designed and functional job board site

How did you select this vendor?

I found the team on Upwork.com and chose them after reading all their positive reviews from past clientele.

Can you go into detail about the services they provided and the scope of the project?

Our project had an extensive scope. Millennial Web Development examined the sketches I had drawn and turned them into a fully functioning website. They developed the front-end design and functionality and built an administrative dashboard that would work well with our business model. Our site was complex to build because it has many different views available for our different types of users. The team helped us create a platform that works well for students, businesses, and recruiters alike. 

What was the team composition?

Jim (Founder, Project Manager, and Developer, Millennial Web Development) was the only person I interacted with from the team. 

Can you share any information that demonstrates the impact that this project has had on your business?

Millennial Web Development played an absolutely crucial role in making our ideas a reality. They were definitely the most organized and professional company we’ve worked with during the past few years. Jim and his team created the entire platform for our company to function on. Without their help, we wouldn’t have a presentable website or viable business at all.

How was project management arranged and how effective was it?

The project management style was very effective and helped me feel confident about our project’s potential for success. We mostly used email to touch base. The founder sent me several updates per week. Each Friday, he sent a weekly recap of what the team had accomplished and our objectives for the upcoming week. He regularly shared notes from his internal team and requested feedback for clarification for the tasks at hand.

What did you find most impressive about this company?

The most impressive aspect of this company is the leadership and communication. The founder was consistently involved in our project hands-on, from the initial contract discussion to day-to-day progress updates. He did a phenomenal job with delegating responsibilities and keeping track of any issues that arose.

Jim (Founder, Project Manager, and Developer, Millennial Web Development) is professional, timely, and a strong leader. His open transparency and professionalism in all aspects of the project made me feel at ease. His professional demeanor and communication skills gave me a very high expectation for future development partners. Without Millennial Web Development, our business would still be a dream.

Are there any areas where they can improve?

I’ve learned a lot from working with three developers in the past two years. With each new team, I became more aware of the right questions to ask and how to effectively utilize their development skills. As I create an intricate business from scratch, I know there are always ways I can improve. I would enjoy any feedback from Millennial Web Development) on how I was to work with as a client. I’d also appreciate their insight on ways I could enhance the project’s flow

Please describe your company and your position there.

I am the president and owner of Howard Medical company, a second-generation family owned and operated medical distribution company in Chicago, Illinois. Since 1978, we have been a leading distributor of medical supplies and equipment to healthcare providers including hospitals, physicians, and medical centers. We strive to be a strategic partner for all medical professionals that allows them to pursue improvements in patient care.

For what projects/services did your company hire Millennial Web Development?

We have an e-commerce website that has been under performing since inception. I hired Millennial Web Development to improve the site and increase our capabilities to serve both current and potential future clients.

What were your goals for this project?

To celebrate our 40th anniversary, we are launching a referral marketing campaign to increase our e-commerce business. Before launching, however, we needed to make several improvements, most important of which were: perfect the client onboarding process; ensure all items available in the warehouse were accurately inventoried on the website and ready at checkout for same-day shipping; and create multiple landing pages for a variety of segments in order to run client-specific marketing campaigns. We also needed to repair myriad other issues on the poorly managed page. 

How did you select this vendor?

I have been struggling to find a good web developer for the past three years, resulting in unending stress and an unacceptable amount of business lost. After speaking with, interviewing, or working with roughly 100 vendors, I knew that I needed an experienced local company that could communicate well. While researching top web developers in Chicago, I came across Millennial Web Development's profile, which featured a solid portfolio and an abundance of positive reviews. I initiated contact and set up a call to discuss the current status of the site and my future goals. They explained how they had accomplished those things in the past and what they could do for me moving forward. I hired them right away and they immediately began improving my site and my happiness in general.

Can you go into detail about the services they provided and the scope of the project?

We began cautiously with some small tweaks, like fixing broken links and changing minor details, to make sure our communication and deliverables were mutually acceptable. They accomplished these tasks almost instantaneously, so we expanded to bigger projects, such as revamping the new client acquisition process. Before we hired Millennial, our entire rental order process was in shambles. The team diligently incorporated every single change we requested and we now have the only website in Chicago capable of receiving rental and medical product orders exclusively online with availability for same-day delivery. The website’s lack of capabilities had also been preventing us from launching a marketing campaign for over a year. Thanks to Millennial’s additional services like SEO consulting, we are on target to launch a campaign in September, and our current and potential progress gives me confidence it will go well.

What was the team composition?

I have been working directly with the company’s founder and senior developer. He has been spectacular as my primary contact, constantly delivering above and beyond my requests ahead of aggressive time estimates. This unparalleled level of communication with a sole individual has really simplified my life.

Can you share any information that demonstrates the impact that this project has had on your business?

A year ago, I was losing sleep over the performance of my then-developers and the website. Now, with Millennial Web Development on my team, I’m wide-awake with excitement at the possibilities of having a developer who can fulfill my every request. I used to avoid telling existing clients that we even had a website; now our platform is the focal point of all of my sales calls and my clients are delighted with it.

How was project management arranged and how effective was it?

Although we began communication by phone, they were receptive to my request to work via email. Their response time is unmatched, every deadline has been met, and I have never had an email unanswered. Here is an example of their fantastic communication: while discussing instance sizes over the phone with Amazon Web Services, I was asked a question I did not know the answer to. I immediately emailed Millennial and received a response before completing two more sentences of my conversation.

What did you find most impressive about this company?

They provide what I want: open and honest communication, the ability to produce results in spite of vague direction, and an organized method of delivery that encourages feedback. On the rare occasion a task is outside their wheelhouse, they will notify me rather than try to learn it in haste and bill me for the time. Although my requests are often unclear, they ask me the fundamental questions they need to execute and then request feedback on the progress multiple times before finalizing a change. 

Are there any areas where they can improve?

I wish I had found them sooner!

Please describe your company and your position there.

I’m the head of marketing for CVEDIA, which creates synthetic datasets to train machine learning and AI systems. Some of the world’s largest organizations use our services for developing their AI.

For what projects/services did your company hire Millennial Web Development?

Our website was poorly constructed and didn't do anything for converting leads. We needed someone with a strong grasp of design to build a new website from the ground up because we were all over the place in terms of branding and media.

What were your goals for this project?

The goal of the new website was to accomplish two things: communicate our services thoroughly, and convert website visitors into email contacts and leads.

How did you select this vendor?

We chose Jim (Founder and Project Manager, Millennial Web Development) because he had a strong grasp of design fundamentals, and his code was written clearly in comparison to most developers.

Describe the project and the services they provided in detail.

They designed, developed, and set up the new website. I worked alongside Jim to define the website design and sent him copy for the pages. I wrote copy for the web pages based on how the information would best flow, and they transformed that information into attractive layouts.

What was the team composition?

Jim worked with a team, but he was my only point of contact.

Can you share any information that demonstrates the impact that this project has had on your business?

They were able to get our site live before a huge conference we were presenting at, which was a hard deadline for me and my team. They delivered everything on time and within budget, even accommodating a last-minute switch from static to WordPress implementation.

How was project management arranged and how effective was it?

Jim communicated in clear bullet points through email and got on the phone at critical junctions to discuss important decisions. He also gave me effective timelines for the work.

What did you find most impressive about this company?

Developers usually aren't the best communicators, but Jim made everything simple to follow. He kept me in the loop and involved me in every part of the process.

Are there any areas for improvement?

No, I’m completely satisfied.

Please describe your company and your position there.

Bake Believe is a new brand of no sugar added chocolate that launched nationwide at Walmart in 2019. I'm the Brand Manager, I oversee all brand related endeavors, including marketing, new product development, and I led the creation/founding of the brand.

For what projects/services did your company hire Millennial Web Development?

We hired Millennial Web Development to develop and design the web presence of Bake Believe. As a new brand, we supplied our brand guidelines, copy and content, but relied heavily on Millennial to bring the brand's identity to life on the website and develop a website that we could manage moving forward.

What were your goals for this project?

Our goals for Bake Believe's website was to be a visual and experiential representation of our brand, and we needed the website to be able to be developed in a manner that made updates and managing content simple. From a design standpoint, the website had to match the aesthetics of our packaging and physical assets.

Our brand has unique design characteristics compared to other brands in the category and this required Millennial to incorporate animation as well as capture the personality of the brand. From a development standpoint the website needed to present a pain free user experience by being easy to navigate and made opportunities to convert visitors easy. Additionally, ongoing we wanted to be able to make updates to the website and this meant building out the back-end of the website in a clear and logical manner.

How did you select this vendor?

We chose Millennial Web Development after conducting a broad search for a partner that was able to not only bring their expertise but was also willing to ensure that our needs/goals for the website were met. Among our criteria was the ability to add e-commerce functions and advise on the pros and cons of different platforms, create a desktop and mobile-friendly user experience, create and implement animation, customize contact forms for inbox routing, create and/or install a store locator, build a section for repeatable and searchable posts/content, and build the website in a manner that allowed for easy ongoing updates.

We also wanted a vendor that could assist in the management of DNS and web server based needs. Our initial search resulted in a dozen vendors and ultimately 3 that we considered seriously. The deciding factor was Millennials experience in developing/designing websites for other CPG brands, their ability to communicate and share their capabilities, and their confidence in being able to deliver on our ambitions for our website.

We appreciated that they were patient with us and answered our questions and that they had questions for us that informed their recommendations to help us achieve our goals. Myself, our internal IT team and a couple other brand team members were involved in the selection process and we each agreed on hiring Millennial.

Describe the project and the services they provided in detail.

When the project started, we had purchased the domain and had our DNS and web service solidified. We had also created an outline of the pages we needed and the content and copy blocks we thought were necessary. Copy had also been written. From that stage Millennial Web Development began designing page by page. We intentionally held off on creating custom content until we knew the specifications needed.

As each page was designed, Millennial worked with us to dial in the content blocks and provided recommendations on best practices to improve the user experience. Once design was complete, Millennial began development, and started with the most crucial pages/sections so our internal team could generate the necessary content. When a page near completion, Millennial would provide a test link to our team to test functionality and provide notes. In this aspect, they were very good about making changes based on our feedback and pushing back when their experience knew better.

Once development was complete, Millennial created a quick video tutorial showing how updates could be made on the back-end and helped us publish the website. In the days/months since the website has launched we have made tweaks based off of visitor feedback and when those adjustments are beyond our capabilities we've continued to rely on Millennial to help troubleshoot and make updates.

What was the team composition?

The Millennial Web Development team was led by Jim Clement who is a Project Manager and Developer. He coordinated and relayed all information to the Millennial Web Development team. It was nice to have one point of contact versus having to go to multiple people depending on the question. Depending on the phase or our needs, Jim would task a team member to help but we only had to reach out to him.

Can you share any information that demonstrates the impact that this project has had on your business?

Since the launch of the brand and website (3-months ago) we have had 230,000 page views and 80,000 unique visitors. Our main goal was for visitors to be able to learn about the brand and find a store where they could purchase. Our analytics show that visitors are doing exactly that and they're doing it with ease. We have become the fastest growing brand in the entire category for which we compete and the website is a big part of discovery process for our new brand.

How was project management arranged and how effective was it?

At the outset, Millennial Web Development provided a timeline for each phase of the design and development. This was effective for us and allowed us to keep track of whether we were on schedule. There were some delays, largely on our side, and the project management style and timeline allowed us to prioritize crucial elements.

In the event that a deadline was going to be missed we knew in advance because communication was consistent and clear. We mostly communicated via email but also relied on phone calls and screen sharing at times. We used Zoom and Google Hangouts if we needed to share screens.

What did you find most impressive about this company?

In my opinion, Millennial Web Development's key strength is that they are skilled in creating a website that is able to be managed by the client after development is complete. Having worked with other agencies and vendors, some refuse to make the website user friendly to the client so they can hold the keys and continue to bill for the simplest of updates and others simply aren't capable of making a back-end that is intuitive.

Given that we drive traffic to our brand by producing content and we want to be able to reflect that content on our website - it was really important to us that we be able to manage simple ongoing tasks. Another strength is Millennial's willingness to problem solve. In the months since launch, we have added new features and plug-ins to the website and incorporating new tools usually requires testing. They are willing and able to problem solve to make sure features are working correctly.

Are there any areas for improvement?

One area for improvement would be someone that is on call during the weekends/after hours - especially immediately following the launch of a website. In our case, we had a good problem in that we had incredible traffic immediately when we launched. This caused some issues with the store locator plug-in and that functionality went down.

Please describe your company and your position there.

I’m the strategic account director of IfNotNow Inc. We provide strategic and creative marketing solutions for clients across a wide array of businesses including brand strategy and identity development, social media planning and execution, website design, content creation, and advertising.

For what projects/services did your company hire Millennial Web Development?

Our client engaged us to redesign their existing consumer-facing website to optimize the UX, UI, and brand image. We worked collaboratively with Millennial Web Development from the outset to conceptualize, design, and build an updated website.

What were your goals for this project?

We had to optimize the brand’s existing website content and flow and integrate new content without disrupting functionality or brand personality. The backend also needed to be very user-friendly so our client’s customers could easily access and update content on their own.

How did you select this vendor?

We're a small agency that loves partnering with other small shops that have similar values and processes as we do. Someone recommended Millennial Web Development to us and we were impressed by their portfolio and overall knowledge and professionalism in our first meeting. We evaluated a few other potential partners, but MWD felt like the best fit for this particular project.

Describe the project and the services they provided in detail.

They consulted our team on overall website flow and design at the outset of the project, ensuring the site followed best practices from a development standpoint. We then turned over approved design files, which MWD built into a fully functional site we could tweak and provide input on. They also built the backend interface, creating a straightforward experience for anyone to update content post-build.

What was the team composition?

Jim (Founder, Millennial Web Development) was our primary contact throughout the entire process. He was extremely well versed in the project from the outset and was our go-to person for quick answers to questions. He also managed a development team that actually built the site.

Can you share any information that demonstrates the impact that this project has had on your business?

Our client was impressed with the design and development of the site. When they had questions, concerns, or last-minute changes, Jim's team was nimble in providing answers or solutions. Our client had a great experience and is so confident in MWD’s vision that they’re pursuing a second phase to add more content and functionality.

How was project management arranged and how effective was it?

Project management was outstanding, especially compared to other vendors and partners we work with regularly. They were quick to solve problems and always did so with enthusiasm and a positive attitude.

What did you find most impressive about this company?

They felt like an extension of our team and collaborated with us to find the best route to success. We hit every deadline, and they were flexible and accommodating when our client surprised us with last minute changes.

Are there any areas for improvement?

There’s very little they could improve. We had a great experience with MWD and are looking forward to working with them again.

Introduce your business and what you do there.

I’m the founder of a web advertising firm. We’re in the website design and development space, mainly focused on advertising for our clients.

What challenge were you trying to address with Millennial Web Development?

For us, it was a bandwidth issue and finding the quality of design that we needed for some of our higher-end sites. We’ve been in the legal space and are getting into the home investment space, so the sites needed to be clean, functioning, and not necessarily templated.

What was the scope of their involvement?

We’ve outsourced five of our projects so far to them, with another two that I’ll probably send their way. The design and development are done on a project-by-project basis. As I bring in a new client that I think will fit their business model, I present them with the project, and they give me a quote on the scope.

We have a project manager on our side and together we wireframe the sitemaps, the homepage, and what we think the structure should be. For the other pages of the site, they do the work. The work primarily uses Oxygen for WordPress.

What is the team composition?

Jim (Principal, Millennial Web Development) has been my main point of contact since day one. I know that he works with a few other people, but I haven’t spoken to them.

How did you come to work with Millennial Web Development?

I found them through Upwork where they had a link to their website. I scrolled through their portfolio and liked their previous work, so initiated a discussion.

How much have you invested in them?

We’ve invested around $25,000 so far.

What is the status of this engagement?

We started working together in December 2018, and it’s an ongoing relationship.

What evidence can you share that demonstrates the impact of the engagement?

We’ve all been very happy. One of the projects we worked on was for a bigger client, involving a 10-page website that was done in about four weeks. They did a really good job of turning it around quickly. There’s been a lot of traffic through the site and that gets them leads.

How did Millennial Web Development perform from a project management standpoint?

I know I can be very picky, and they’ve been very good at working with me to make sure they deliver everything I expect. In the beginning, we had a lot of phone calls. Now that we’re used to the workflow, it’s a bit easier and we usually communicate through emails and some phone calls.

What did you find most impressive about them?

I think they’re excellent. They’re very responsive which is important for me personally, and they hit the deadlines which is excellent too.

Are there any areas they could improve?

No, there’s nothing I can think of.

Do you have any advice for potential customers?

Give the collaboration a little time. Working with someone new is always a challenge in terms of figuring out the relationship and what is important as far as certain design elements go. There needs to be a lot of communication upfront but then that goes away once you start to build that working relationship—they will pick up on your style and deliver on your expectations.

Introduce your business and what you do there.

I’m the head of product marketing at Code Climate. We provide engineering intelligence to software teams.

What challenge were you trying to address with Millennial Web Development?

Recently, we completed a major redesign of the website for an upcoming launch and had neglected blogs. We had a design partner but not one for development. We needed an agency to fill in the gap.

What was the scope of their involvement?

Millennial Web Development was our development partner, building a blog on WordPress to not be technically challenging for marketers to navigate. First of all, their team had to match all the design guidelines. We provided them with the designs of four different pages. Second of all, their team had to reflect the header and footer of our main site. They made sure the platform was accessible and integrated all the forms with Drip—an e-mail marketing service. Finally, their team set-up a reverse proxy, enabling the blog to remain a sub-directory despite being hosted on a different platform.

What is the team composition?

I worked with one person named Jim (Founder and Project Manager, Millennial Web Development).

How did you come to work with Millennial Web Development?

I found them on Upwork where our problem and deliverables were posted exactly. We looked at the people who were best-reviewed and had familiarity with our tech-stack.

How much have you invested with them?

We spent between $5,000–$7,000.

What is the status of this engagement?

The project started in early August and finished just a couple of weeks ago in October 2019.

What evidence can you share that demonstrates the impact of the engagement?

Millennial Web Development finished the project entirely and on time. Mainly, I looked for the blog to pass accessibility checks. After being run through several websites, the platform was found to be 100% accessible. Also, I wanted to make sure the blog wouldn’t hurt our SEO. We didn’t want the platform to diminish our domain authority or create broken backlinks. While not a factor I can assess after one month, the blog hasn't damaged our credibility so far.

How did Millennial Web Development perform from a project management standpoint?

Mostly, I was in contact with Jim through a chatroom on Upwork or via e-mail for last-minute QA features. He was super easy to communicate with, responsive, and receptive to feedback. Their team addressed my nit-picky comments about the design. Millennial Web Development got everything done as quickly as we expected them to.

What did you find most impressive about them?

When we hired their team, we didn’t have an introduction or know anything about them. But they delivered what our group wanted precisely. Working with Millennial Web Development was a frictionless experience.

Are there any areas they could improve?

No, I don’t think so.

Do you have any advice for potential customers?

Be upfront and explicit about the deliverables you want. Have a conversation to kick things off to make sure Millennial Web Development heads in the right direction.

Introduce your business and what you do there.

I’m a senior marketing strategy for a digital health platform.

What challenge were you trying to address with Millennial Web Development?

Our in-house development team needed help building a website with nested pages. We wanted a two-week turnaround on the project to launch a new product.

What was the scope of their involvement?

Using wireframes and sketches created by our in-house design team, Millennial Web Development built a website using HubSpot.

The site had a lot of customizations and features that we requested at the last minute. One of our big requests was for a community event page that someone with limited CMS knowledge could manage and update. Millennial Web Development built the module and page so that we can consistently update it with minimal hassle. 

Another important component was building forms. As we enter an important season where lots of clients are registering on our site, we needed forms that could process a user’s selections and take the user to a specific page branded to their selections. It involved a lot of details and connecting data to things we needed to map, but Millennial Web Development turned it around quickly.

What is the team composition?

Jim (Founder, Millennial Web Development) is our project manager and my primary point of contact. We relay information through each other to our respective teams.

How did you come to work with Millennial Web Development?

I was charged with finding a development company that could turn out a website quickly at reasonable prices. I found Millennial Web Development on Upwork where they had really high ratings and great testimonials. After considering multiple options, it boiled down to Millennial Web Development’s level of communication and ability to quickly understand our project with little direction. That has made it easy for us to push forward our site’s development.

How much have you invested with them?

We’ve spent about $15,000 so far and anticipate spending up to $25,000 by the project’s end.

What is the status of this engagement?

The project started in August 2019 and is ongoing.

What evidence can you share that demonstrates the impact of the engagement?

The website was a two-week project, but we had multiple add-ons that Millennial Web Development is still building out. Their turnaround on those projects is about a couple of days. We wouldn't have a website up and running and generating traffic if it wasn't for their team. We already have lead generation and people filling out our forms thanks to their efforts. Once we start advertising the community events, that page will be a huge asset—we anticipate a lot of tractions.

This will be an evolving project as we figure out what the site needs. We anticipate a long partnership with Millennial Web Development.

How did Millennial Web Development perform from a project management standpoint?

I can’t think any part of their business that Millennial Web Development has done better. The team stays on top of our many requests that trickle in. They give great turnaround on detailed feedback, and we always receive reasons and other options when they can’t update something. 

We have a great relationship from a project management perspective. We always know when a project will be completed and what went into its completion. Millennial Web Development works with our team in Jira.

What did you find most impressive about them?

Millennial Web Development can take our vague results and formulate them into solutions. They then break down the complexities into terms that I can understand even though I’m not a developer. I really appreciate that because this is a difficult topic. 

Are there any areas they could improve?

We ran into some communication issues when the site first went live. As a result, Millennial Web Development’s team was making edits on the live site itself. Since then, we haven’t had any issues.

Any advice for potential customers?

Millennial Web Development is eager to communicate. Don’t let days or weeks pass when you’re going back-and-forth with feedback. They want to help you get your work done within your timeline.

Introduce your business and what you do there.

I'm the Director of Communications for a Silicon Valley based Marketing Agency.

What challenge were you trying to address with Millennial Web Development?

We like using Adobe Illustrator to design our websites, but many developers we used in the past preferred Photoshop and had trouble working with Adobe Illustrator files. We were looking for a new company that was comfortable with Adobe Illustrator to help us do web development for your clients.

What was the scope of their involvement?

Over six months we've worked on 20–30 web development projects with them. One of their first projects was developing a website for a bookkeeping company, using the design we provided. Another project was a website redesign for a large client. We had been working with a different developer on that project, but we were not satisfied. Millennial Web took over, starting from scratch (we provided the design), and got the website up and running within 30 days. They did everything the client needed: set up a payment gateway in our client's QuickBook system, created invoices, and marked them paid. They used HTML and PHP for most of our projects, primarily working with WordPress and CMS.

What is the team composition? 

We mostly work with Jim [Clement, Project Manager and Developer, Millennial Web Development], but he has a team underneath him.

How did you come to work with them?

I found them through Upwork.com.

How much have you invested with them?

We've spent over $50,000. It's usually between $5,000–$15,000 per project.

What is the status of this engagement? 

We started working with them in September 2017 and the relationship is ongoing.

What evidence can you share that demonstrates the impact of the engagement?

They build websites with the user in mind: they make sure the sites are easy to use so that our clients don't get overwhelmed when they log in. They think through everything, delivering a high-quality product. Our clients are happy with the look and feel of the websites.

How did they perform from a project management standpoint?

They're transparent and always give us accurate timelines. We have developers in-house, so it's a very collaborative environment. 

What did you find most impressive about them?

They understand our expectations and communicate clearly, avoiding technical jargon when talking to our clients.

Are there any areas they could improve?

No, we haven't had any issues with them.

Do you have any advice for potential customers?

Explain your needs to them and they'll do their best to meet them, staying within your budget. If you work collaboratively with them, they'll give you different options for advanced technical features.