What evidence can you share that demonstrates the impact of the engagement?
We’ve hit all of our milestones so far; we only had one delay and that was on our side. The satisfaction rating and feedback from our department heads and executive unit heads are very high as well. As far as true analytics, we’ll assess the ROI after the project is completed.
How did Mighty Citizen perform from a project management standpoint?
They are excellent at project management. We use Teamwork as a project management tool, which is fabulous because they’re able to help us stay on track with every milestone that we need to meet. It’s been a really seamless process.
They also use InVision to share all of our project related files and images, and people can leave comments right there. They’re really good at teasing out what we need, even though we might not know we need it. We communicate every day via email or phone calls; I feel like they’re here in a weird sense, even though they’re actually in Austin and we’re in Alabama. They might as well be two doors down, honestly. I’m a team of one, usually; all of a sudden, it’s like I have a real team working with me, which makes all the difference. They actually came to town recently, and when one of their speakers got sick, they were good about delivering what was expected.
What did you find most impressive about them?
We find their clarity of process most impressive. The way they approach our project and the tools they use to move through the process are phenomenal. They’re very clear about where we are and what our next goal is, while also keeping everyone focused on the task at hand. Sometimes groups get too creative and spiral out, they’re very good about listening, and at the same time, honing in and extracting exactly what you need. It’s amazing to watch how skillful they are.
Are there any areas they could improve?
They could open up an office in Atlanta, which is pretty close to where we are!
Do you have any advice for potential customers?
I would advise potential customers to go with Mighty Citizen, hands down. Use them for your marketing, branding and web needs. If you need creative collateral, they can work with you too.