What evidence can you share that demonstrates the impact of the engagement?
The biggest metric is that they successfully do and submit our taxes for us, which means we avoid getting into any trouble with the government.
How did The MFA Companies perform from a project management standpoint?
They’re really responsive. Since they help with submitting taxes, we have specific deadlines and they’ve been very helpful in meeting those. The Suralink tool makes it very clear what we need to deliver to them, too. All of the back and forth is handled within that portal, so we don’t need to have a bunch of emails either.
What did you find most impressive about them?
I haven’t really worked with other companies at this level so it’s hard to compare them. I appreciated them helping me to learn the Suralink program quickly. There is always more than one person available, so we never lose contact. For our relationship, multiple people are in the loop on a regular basis which is helpful.
Are there any areas they could improve?
No, they’re good at what they do.
Do you have any advice for potential customers?
Everything is straightforward because they’re clear, easy people to work with.