In terms of results, could you share any statistics, metrics, or user feedback that would demonstrate the quality of their performance?
We work in a very niche market, so we don’t go on clicks and things like that. We have gotten a lot of positive feedback from our existing clients, and we have been attracting a lot of new clients. They find it very easy to get in contact with us via the site now. To us, it’s been successful because it also represents our brand a lot better than our old website.
People love the visual quality of the new site. Our website is primarily black and, in most cases, black backgrounds on websites don’t come out well. In our case, it has come out very well, and that’s due to Meticulosity’s superior design skills. People find it quite attractive and appealing, including myself.
I felt that with Meticulosity, nothing was that big of a challenge. If something went wrong, it was addressed very quickly. I felt like there wasn’t resistance when I needed something changed or came up with a new idea, and I like that.
There was an issue of delayed timing, but that was on our side, too. We came in on budget. There was no problem with that, so I was very pleased with the overall development and launch.
When working with Meticulosity, is there anything that you would consider unique about their strategic approach or development methodology that distinguish them from other vendors?
I really appreciated the way that they presented multiple designs for the site, but within the same ranges. They didn’t go too crazy from one extreme to another. I think they’re also very responsive. When using vendors, you can often have problems with them being responsive since you’re contracting it out, especially if they think that they have certain clients that are more important than others. I didn’t feel like when doing business with them, which was a key differentiator. It really felt like more of a partnership than a basic vendor relationship.
In retrospect, are there areas in which you think they could improve as a service provider?
There was a little bit of a delay here and there, so I think that’s where there could be some improvement, to cut down a little on the delays in parts of the process. To some extent, the delays were also a result of our poor planning and some internal things. But, that’s really the only area that I could see them improving.
What advice, if any, would you give a future client of theirs?
I think you have to be clear about what you want and be sure about what exactly they can offer. There were certain things that we wanted that weren’t really in their core business, and we weren’t clear about that when we engaged them. They tried to accommodate us, but it wasn’t really possible. We should have been clear with them from the very beginning, so that would be my only recommendation for their future clients.