Ecommerce Development and Design Experts

As a boutique firm, we take the time to learn what is important to your business, and we have an extreme attention to detail that other design firms simply don't have. We help businesses and online retailers design, develop, and optimize their website. We can provide holistic solutions to our clients, from design to development to marketing:

Our core services:

  • Magento Custom Development
  • Magento Web Design
  • Dedicated Magento Developers
  • Conversion Optimization
  • Ecommerce Inbound Marketing
  • Web Design and Development for Popular Platforms like WordPress, HubSpot, Bigcommerce, and more.

Company facts:

  • Over 100 years combined management experience
  • Official Magento Partner
  • 36 developers, 6 Senior Certified Magento Developers
  • Experience working with growing companies and some of the world's biggest brands.
 
$10,000
 
$150 - $199 / hr
 
10 - 49
 Founded
2008
Show all +
Ballston Lake, NY
headquaters
  • Meticulosity
    19 Buell Ave
    Ballston Lake, NY 12019
    United States
    1-518-633-1853
other locations
  • Meticulosity
    Flagship Building, 3rd Floor, Harbour Drive
    George Town, Grand Cayman KY1
    Cayman Islands
    +1-345-939-2115
  • Meticulosity
    Viraat-1, C-56/35, 2nd Floor
    Sector 62, Noida, UP
    India
    +91-120-425153699
  • Meticulosity
    PO Box 488
    Hatfeild AL10 1GQ
    United Kingdom
    +44-020-8144-8141

Portfolio

Excalibur Group WordPress Website

We rebranded Excalibur Group in 2015 with a fully responsive WordPress website.

CHF Industries

A long time client, we re-designed CHF Industries' website in 2015 to better showcase the premium bedding, bath, and window treatment whitelabel & custom products they create and distribute.

DKNY Home

We are dedicated developers for the official website of Donna Karan Home Collections.

Cayman Enterprise City Growth-Driven Design

We used Growth-Driven Design to launch CEC's new website in just 45 days and have driven a 150% increase in leads in the last six months managing their Inbound Marketing strategy.

Aquila Recovery HubSpot Website

We provide comprehensive Inbound Marketing services and management for Aquila Recovery and drive nearly all of their inbound leads.

Rain Jewelery Collection Magento Site

We worked with Rain on a 6-month Magento redesign and upgrade from a 1.3 version CE site and now offer dedicated ongoing development services.
 

Grammercy Communications WordPress Website

We've been working with Gramercy Communications, Upstate New York's leading PR firm, for nearly 8 years and have been through several redesigns with them.
 

Redix Store Custom Ecommerce Site

Redix Store is a Southern lifestyle brand selling everything from Tommy Bahama to YOLO. We've been working with them for over 8 years.

Curtain Works CORESense Development

We've been Curtianworks.com's development partner for more then 8 years!

Cassel's Custom Magento Website

We took Cassel's 10-year old website to new heights with a custom Magento design and implementation.
 

Reviews

Sort by

Web Development for Interior Design Company

“… everyone is singing their praises. We love working with them.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Nov. 2015 - Ongoing
Project summary: 

Meticulosity upgraded an existing website for an interior design company. They were tasked with cleaning up coding issues and rebuilding the backend of the site.

The Reviewer
 
501-1,000 Employees
 
San Francisco, California
Website Manager, California Closets
 
Verified
Feedback summary: 

Meticulosity handled deliverables from the client in an efficient manner, producing quality work ahead of schedule. Their development capabilities and project management style has impressed the client’s company.

BACKGROUND

Introduce your business and what you do there.

We are California Closets. I'm the website manager, responsible for making sure that the website stays functional and products and content are kept up-to-date.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Meticulosity?

We were having issues with sloppy code and projects not being completed on time from our current development team, which was an outside agency. When things were pushed to production, it wasn't working in the way that they were supposed to. We were looking for a responsible developer who could deliver stuff on time, within budget, and that everyone – from the creative team to the franchises that we serve – would be happy with.

SOLUTION

What was the scope of their involvement?

Because we just started our relationship with Meticulosity, they've been helping to go back and clean up the messy code from what was there before. We're in the scoping phases of launching a second website for our Canadian franchises, and they're going to be doing top to bottom development work for that. It's a lead generation site, so we're trying to get those leads in the door so that our franchisees can go out. Part of that project is also rebuilding the backend CMS [content management system] in a completely new way that would let us be more flexible and have the ability to not rely on development so much. Right now, we need a template that we have to code the development to build it out. Doing this will give us the ability to be nimbler to update and create so that we can move on to bigger and better projects as opposed to constantly building out these templates. We have one project manager and four dedicated developers.

How did you come to work with Meticulosity?

I had worked with Meticulosity in the past when I was an e-commerce manager at Ghirardelli in 2008-2009 and knew the work the company could do. I reached out to them to see if they could help.

How much have you invested with Meticulosity?

For the Canadian project, we have a scope of $100,000, and it might go up depending on how things land. We have hired them on an ongoing retainer as on-call developers.

What is the status of this engagement?

We've been working with them since November 2016. The work is ongoing.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

We always had a very long lead time with the previous agency with deliverables that wouldn't look the way we originally specified or wouldn't function the way we expected it to. With Meticulosity, I give them the stuff and, depending on the size of the project, they always deliver it sooner than I ever expect it.

How did Meticulosity perform from a project management standpoint?

They always exceed expectations in every way. If there's something that I expect to take 60 days, I'll get it in half that time. It's been a great experience, and I love working with them.

What did you most impressive about Meticulosity?

Everyone on the marketing team that I work with, from my digital director and my creative team, loves them. It might just be because of where we came from, but everyone is singing their praises. We love working with them.

Are there any areas Meticulosity could improve?

Not that I've come across so far.

5.0
Overall Score I can't say enough good things about them.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They always meet or exceed my expectations.
  • 5.0 Cost
    Value / within estimates
    We're actually paying them less than what we were paying our previous developers.
  • 5.0 Quality
    Service & deliverables
    There have been times where I deliver specifications, and they come back with questions about things I never even thought about, leaving me to say that's a great idea.
  • 5.0 NPS
    Willing to refer
    Totally. I brought them on board here again.

Site Development & Digital Marketing for Local Economic Development Agency

"I appreciate Meticulosity's speed and responsiveness. We are a very fast-paced company and usually request things be made at the last moment and within little time. Meticulosity has been fantastic in this regard."

Quality: 
4.5
Schedule: 
5.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
Project summary: 

The client is an economic development agency focused on finding ways to attract businesses in order to establish a physical presence in the Cayman Islands. Limited technical capabilities and several pressing initiatives persuaded the client to find a partner capable of redesigning their website and also manage their digital marketing efforts. Meticulosity was carefully considered and then contracted to support the client's site redesign and PPC [pay-per-click] marketing campaigns.

The Reviewer
 
11-50 Employees
 
Cayman Islands
Vice President of Marketing at Cayman Enterprise City
 
Verified
Feedback summary: 

The client remains extremely pleased with Meticulosity. It was noted that Meticulosity brings a personal touch to project management and a high degree of expertise when it comes to e-commerce practices. The client maintains an ongoing relationship with Meticulosity and recommends them highly.

BACKGROUND

Please describe your organization.

Cayman Enterprise City is a special economic zone being built in the Cayman Islands in order to attract technology and media companies from around the world to set up a physical presence in the zone.

What is your position?

I am the Vice President of Marketing.

OPPORTUNITY / CHALLENGE

What business challenge were you trying to address with Meticulosity?

We needed help in developing a PPC campaign on Google and with upgrading our website. We don’t have technical people so this was going to be impossible for us without the support of a partner. The idea was to find someone reliable to handle these two things, and potentially serve as a long-term resource for us.

SOLUTION

Please describe the scope of their involvement.

Meticulosity originally built a custom website for us. They ended up creating 14 different sites and landing pages in total. We have a general website with no e-commerce section, login functionalities or anything of that nature. It was developed as a lead generation tool, specifically for inbound inquiries to which we respond through calls. We reach out to people from all over the world who have an interest in our zone. Meticulosity has also helped us with inbound marketing.

During September of 2015, we did away with many of the initial sites and relaunched using a HubSpot platform. Meticulosity has helped us manage and implement this approach. They've trained our staff for the blogging functionalities and so on.

How did you come to work with Meticulosity?

Meticulosity is one of the companies that set up offices within our special economic zone. I met their president and Chief Executive Officer a few years ago at one of our networking events, and liked the look of what they did. We started a few small projects together, ultimately coming to use Meticulosity as our main provider.

What is the status of this engagement?

We have an ongoing collaboration with Meticulosity. We keep them on a retainer.

RESULTS & FEEDBACK

Could you share any statistics or metrics from this engagement?

When we switched to the new website in September, 2015, which entailed moving to the HubSpot platform, Meticulosity encouraged us to add a lot more content, which they helped create. We were also given a tool that helped grade the tool for SEO [search engine optimization] purposes. Since launching that site, our inbound leads have doubled. I'm very happy with that.

The site is fantastic. The only part which wasn't built by Meticulosity is the jobs portal. It was done by another provider and linked to the main page. The only problems we've ever had have been with that jobs portal, not with anything created by Meticulosity.

How did Meticulosity perform from a project management standpoint?

As far as the relationship is concerned, Meticulosity has remained extremely responsive to us. This was very important to me. Much of what we do is time-sensitive, but they've always gotten back to us immediately. Clients have to stick to deadlines as well, so our side was usually responsible for extended projects. Meticulosity has been good in this respect.

We have recently been assigned a new project manager and are considering using Basecamp or another project tracking tool in the future. Basecamp is used for internal company projects, as well as for our collaboration with a public relations agency in the US.

What distinguishes Meticulosity from other providers?

I appreciate Meticulosity's speed and responsiveness. We are a very fast-paced company and usually request things be made at the last moment and within little time. Meticulosity has been fantastic in this regard.

Is there anything Meticulosity could have improved or done differently?

I think that Meticulosity has improved its drawbacks by hiring more staff. They've grown rapidly since September, and I'm very happy to have our new account manager. We've had a good relationship in the past with the company, but it's even better now. I'm excited to start new projects with Meticulosity.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
    In Cayman, our currency is worth more than the US dollar, which equates to us receiving good value. Compared to other quotes we've received, Meticulosity also offers good value.
  • 4.5 Quality
    Service & deliverables
    Meticulosity has improved the quality of their work by assigning us a new account manager.
  • 5.0 NPS
    Willing to refer
    I've started to refer Meticulosity to our zone clients.

E-commerce Development for Tortuga International

"They are very hands-on. When you're working on a project like this, being hands-on and providing updates are very important."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
Project summary: 

The client is a part of a vertically integrated, international food company with operations in agriculture, manufacturing, marketing, and distribution. Due to limited internal capabilities at the time, the client sought a qualified technology partner to support their efforts to design, develop, and implement a new e-commerce website. A close business associate recommended Meticulosity to the client. Once commissioned, Meticulosity assumed technical responsibility for developing and launching their new custom site.

The Reviewer
 
11-50 Employees
 
Miami/Fort Lauderdale Area
CMO & Director of Brand Development at Tortuga International
 
Verified
Feedback summary: 

The client expressed great enthusiasm and appreciation for the site developed by Meticulosity. According to the client, they've seen considerable and consistent increases in user traffic and user engagement since the launch of their site. Moreover, the client indicated that they've received only positive feedback from end-users and internal stakeholders. The client maintains an ongoing relationship with Meticulosity and recommends them to others without hesitation. 

BACKGROUND

Please describe your company.

We are the manufacturer of special rum cakes, and we have a line of Caribbean products under our label that we sell throughout the Caribbean, North America, and Europe.

What is your position?

I am the director of brand development.

OPPORTUNITY / CHALLENGE

Could you describe the business challenge that you were trying to address when you first approached Meticulosity?

We had an archaic website that we needed to be optimized for mobile. It just really needed updating, in general. We wanted to ensure that that we had an offshore transaction mechanism because our company is not in the United States. Meticulosity assisted us in ensuring the back-end could facilitate all of our needs. This also helped with the fulfillment side, which is done in the United States. Our back-end was 3DCart and we were so pleased with their work that we are actually going through another upgrade with them, and transitioning over to Magento.

SOLUTION

Could you describe the actual scope of work assigned to them during this engagement?

The company developed and designed the website. One of the most valuable things to us was the data that they provided us on how to effectively promote our best selling items, positioning, reviews, and making sure we were all meeting the consumer's needs. We are now able to present our visuals in a more intuitive and engaging ways. We were engaged in the process and they worked closely with us. We provided them with all of the graphics and copy, and they positioned it into the various sections to give the site an aesthetically pleasing and user-friendly look. They sent us various options, and we would select what we liked.

They were highly instrumental in ensuring that the back-end spoke to our fulfillment firm's platform. The company that does our fulfillment is moving to SAP [systems, applications, & products], so they are going to make sure that the back-end works with SAP and everything flows smoothly out to the shipping platform. They were hands-on the entire time. Someone flew up to Miami and wouldn't leave until everything worked and flowed properly. They were always there when you needed them.

How did you come to choose Meticulosity as your partner?

Their business was referred to us through our chairman, who received an email. I guess they were reaching out through their contacts, and that's how we managed to begin working with them. They were one of the companies that we explored, and we identified them as best suited for the job out of the three companies we were looking at. What helped us the most was that their business was based in New York and the Caribbean, so we felt that they had an understanding of our needs more deeply than our other choices.

Can you provide a ballpark dollar figure for the size of the work that they've done for you?

Maybe $25,000 or a little more.

What were the results of the project?

They completed our first website three years ago, and is now doing the new build with a new back-end, which is expected to launch in the next four weeks [2015].

RESULTS & FEEDBACK

In terms of results, could you share any statistics, metrics, or user feedback that would demonstrate the quality of their performance or the overall success of this engagement?

Our business has experienced some challenges in recent years, mainly due to the ever-changing technology in today's world. As we're trying to make changes, they have been instrumental in identifying what we hope will be a hand and glove situation with growth for the long term. From a project management perspective, everything was perfectly fine. They've always been very responsive. I've never had trouble trying to reach them.

When working with Meticulosity, is there anything that you would consider unique about their practice that distinguishes them from other vendors?

They are very hands-on. When you're working on a project like this, being hands-on and providing updates are very important. They do an excellent job at that.

In retrospect, are there areas in which you think they could improve as a service provider?

I would love if they would offer digital marketing as an option, just by virtue of the trust factor and our level of satisfaction through the years in his performance. Most businesses like to continue to work with partners they trust and work well with, so offering more products and services would be helpful. We'd like to have one company that helps us manage it all.

What advice, if any, would you give a future client of theirs?

I don't really have any specific advice to offer. They are a great company to work with.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

WordPress Implementation Automotive Software Provider

"Meticulosity has been super responsive and great to work with."

Quality: 
4.5
Schedule: 
5.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
Less than $10,000
Project summary: 

The client is a software provider focused on delivering custom solutions to vendors working in the automotive industry. Due to limited internal bandwidth, the client sought a qualified technology partner to support to redesign and relaunch of their website. Meticulosity was identified through online research and selected as the solution partner based on their previous experience. Once commissioned, Meticulosity assumed responsibility for the technical development and deployment of the client's WordPress site. 

The Reviewer
 
51-200 Employees
 
Albany, NY
Web & Graphic Designer at Automotive Software Provider
 
Verified
Feedback summary: 

The client remains very pleased with the site that Meticulosity built for them. According to the client, they have received nothing but positive feedback from their end users and internal stakeholders regarding the improved functionality and usability of the new site. Meticulosity was praised for their flexibility, responsiveness, and attention to detail. The client recommends Meticulosity to others without hesitation.

BACKGROUND

Please describe your company.

We make software that car dealerships use to run their day-to-day business.

What is your position?

I’m our Web and graphic designer.

OPPORTUNITY / CHALLENGE

Could you describe the business challenge that you were attempting to address when you first approached Meticulosity?

We were getting ready to do a new website, and we needed something that was responsive and with a sleek design. We wanted a company that would work with me, so that I could do the design in-house, and then they would execute the development for us.

SOLUTION

Could you describe the actual scope of work assigned to them during this engagement?

Meticulosity developed a custom theme on WordPress and coded the backend it for us. I came to them with a design, which they looked over and approved. They didn’t see any huge flaws with my design, which they then developed for us.

Meticulosity trained me and the rest of our team. They are currently hosting the site for us and have been available for any support we’ve needed. Meticulosity did do a little bit of enhancement to the site after we launched it.

How did you come to select Meticulosity as your partner?

I found them doing my own research on Google. We looked at a couple different companies, and I found Meticulosity. I didn’t involve any other vendors in a bid process because everything sounded great with Meticulosity. They were super easy to work with and very responsive, so we moved forward with them.

Could you provide a general cost estimate for this engagement?

We’ve spent somewhere between $5,000 and $10,000 working with Meticulosity.

RESULTS & FEEDBACK

In terms of results, could you share any statistics, metrics, or user feedback that would demonstrate the quality of their performance?

People within the company have said that they like the new site. We didn’t have a mobile site before, and now people can view it on their phones and tablets. Shortly after we launched, we found out that Google was going to be changing the way that they grade sites and whether or not they’re mobile is going to be a big factor, so that’s definitely going to help us in the future.

They delivered the site ahead of time. I had given them a deadline, which I then realized was later than we actually needed the project completed. They worked hard to get it to us earlier, so I could load all of our content before we had a major trade show. They’re always extremely responsive, especially if it’s an emergency. Meticulosity has been super responsive and great to work with.

When working with Meticulosity, is there anything that you would consider unique about their strategic approach or development methodology that distinguish them from other vendors?

Their responsiveness really stands out. They told us that we had a month of support after the launch, but it’s been a few months now, and they are still there to answer my questions and talk about other projects. So, they really have that “partner” feel. Meticulosity is not just a vendor we do business with.

4.5
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

WordPress Implementation Information Technology Compliance Association

"I felt that with Meticulosity, nothing was that big of a challenge. If something went wrong, it was addressed very quickly. I felt like there wasn’t resistance when I needed something changed or came up with a new idea, and I like that."

Quality: 
4.5
Schedule: 
3.5
Cost: 
5.0
Willing to refer: 
4.5
The Project
 
$10,000 to $49,999
Project summary: 

The client is an information technology compliance association specializing in software licensing compliance. Due to limited internal capabilities, the client sought a qualified technology partner to rebuild their website from scratch using WordPress. Meticulosity was selected as the solution partner based on a previously existing relationship. Once commissioned, Meticulosity assumed responsibility for the client's WordPress implementation, content migration, and site launch.

The Reviewer
 
51-200 Employees
 
Cayman Islands
SVP of Marketing
 
Verified
Feedback summary: 

The client remains very pleased with the site built by Meticulosity. According to the client, the successful launch of their WordPress website was met with great praise and positivity from end users. Meticulosity received further recognition for their flexibility and attentiveness, but it was recommended by the client that they try to remain within the designated schedule wherever possible. Meticulosity comes highly recommended.

BACKGROUND

Please describe your company.

We work on behalf of software vendors to deal with copyright infringement within a non-legal way to help convert infringing users or pirates into paying customers.

What is your position?

I’m the senior vice president of marketing.

OPPORTUNITY / CHALLENGE

Could you describe the original business challenge that you were trying to address when you first approached Meticulosity?

We had an obsolete website with an old Web designer that we had used to build it. We felt like they weren’t on the ball with keeping it up to date. It always took a long time to getting things fixed, changed, or get new things on the site. They also used old systems, and when we needed changes or updates, it was a whole project to which they could never put an end date, or it would be very expensive. We decided that we needed a newer system to deal with the challenges that we were facing. We wanted a dynamic site with a lot of flexibility but, at the same time, we had to make sure it was user-friendly so that we can make any changes or updates by ourselves.

SOLUTION

Could you describe the scope of work assigned to them in greater detail?

We built a completely new website with them, basically. We had a site that we decided to dump and create a completely new one from scratch. We wanted to use the WordPress platform, which Meticulosity has a lot of experience using. We began with discovery and requirements gathering. We went over how we wanted to site to look and function, and they helped us focus on usability and implementing all of the customizations we wanted. It was a collaborative process, but they took the technical lead.

How did you come to choose Meticulosity as your partner?

I was pregnant at the time, and I met Dave [Ward, president of Meticulosity] in a prenatal class because his wife was pregnant at the same time as me. I had done some research, but I hadn’t been happy with the quality-to-price ratio with other companies. There were some others that I really liked, but they were too expensive. I found the lower cost ones were more centered in Asia, and especially for a copyright infringement firm, I didn’t want copyrighted software being used, and I felt like I couldn’t get guarantees of that. Dave was very approachable, so I sat down with him and explained our challenges. He proposed a number of ideas and offered some initial recommendations, which made me feel very confident in their approach and capabilities. In the end, that’s why I went with them.

Can you provide a general cost estimate for this particular engagement?

It was $11,000.

When was the project completed?

The project was completed in March 2014. We have been thinking about using their services for our sister company to do their website, but we aren’t there yet.

RESULTS & FEEDBACK

In terms of results, could you share any statistics, metrics, or user feedback that would demonstrate the quality of their performance?

We work in a very niche market, so we don’t go on clicks and things like that. We have gotten a lot of positive feedback from our existing clients, and we have been attracting a lot of new clients. They find it very easy to get in contact with us via the site now. To us, it’s been successful because it also represents our brand a lot better than our old website.

People love the visual quality of the new site. Our website is primarily black and, in most cases, black backgrounds on websites don’t come out well. In our case, it has come out very well, and that’s due to Meticulosity’s superior design skills. People find it quite attractive and appealing, including myself.

I felt that with Meticulosity, nothing was that big of a challenge. If something went wrong, it was addressed very quickly. I felt like there wasn’t resistance when I needed something changed or came up with a new idea, and I like that.

There was an issue of delayed timing, but that was on our side, too. We came in on budget. There was no problem with that, so I was very pleased with the overall development and launch.

When working with Meticulosity, is there anything that you would consider unique about their strategic approach or development methodology that distinguish them from other vendors?

I really appreciated the way that they presented multiple designs for the site, but within the same ranges. They didn’t go too crazy from one extreme to another. I think they’re also very responsive. When using vendors, you can often have problems with them being responsive since you’re contracting it out, especially if they think that they have certain clients that are more important than others. I didn’t feel like when doing business with them, which was a key differentiator. It really felt like more of a partnership than a basic vendor relationship.

In retrospect, are there areas in which you think they could improve as a service provider?

There was a little bit of a delay here and there, so I think that’s where there could be some improvement, to cut down a little on the delays in parts of the process. To some extent, the delays were also a result of our poor planning and some internal things. But, that’s really the only area that I could see them improving.

What advice, if any, would you give a future client of theirs?

I think you have to be clear about what you want and be sure about what exactly they can offer. There were certain things that we wanted that weren’t really in their core business, and we weren’t clear about that when we engaged them. They tried to accommodate us, but it wasn’t really possible. We should have been clear with them from the very beginning, so that would be my only recommendation for their future clients.

4.5
Overall Score
  • 3.5 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
  • 4.5 NPS
    Willing to refer
    We have recommended them in the past.

Bigcommerce Implementation Small Consumer Products Company

"Any company that works with Meticulosity should be open to a very collaborative approach, and be willing to offer them ideas. They aren’t a plug-and-chug type development shop. They excel at using the client’s deep knowledge to enhance the process and design something that fits the client’s vision."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
Project summary: 

The client is a consumer products company focused on selling sportswear accessories for professional and recreational athletes. Due to limited internal capabilities, the client sought a qualified technology partner to design, develop, and deploy their new e-commerce website. Meticulosity was one of a handful of vendors to be evaluated by the client. Once commissioned, Meticulosity assumed responsibility for the client's Bigcommerce implementation and site relaunch.

The Reviewer
 
2-11 Employees
 
Greater Los Angeles Area
Owner & Founder at BIC Bands
 
Verified
Feedback summary: 

The client expressed great appreciation for the site developed by Meticulosity. While the client isn't comfortable with divulging specific figures, they indicated that they have observed significant improvements in their unique traffic and sales conversions. Meticulosity received considerable praise for their client-centric, collaborative approach to development and design. The client maintains an ongoing relationship with Meticulosity and recommends them highly to others. 

BACKGROUND

Could you describe your organization?

This is a woman’s athletic accessories company. We have a product that I created and have a website that manages the bulk of our sales. It’s an e-commerce site, and we reach out to athletic-minded women.

What is your position?

I’m the owner and founder.

OPPORTUNITY / CHALLENGE

Could you describe the business challenges that you were attempting to address when you first approached Meticulosity?

I was looking for a qualified partner that could revamp our entire online presence. We had an old, cookie-cutter website from the get-go that worked fine, but we wanted to take our business to the next level. In order to do that, we were looking for someone who could provide a clean, professional website, who would be attentive to my needs, and who could understand working with a small business owner. It was important that this developer be able to understand our unique challenges, and design a site that accurately conveyed our valuable products.

SOLUTION

What was the scope of their involvement?

We had a couple different platforms that we were considering, and they helped us narrow down that list to what would be best suited for our company and long-term goals. We ended up building our site with Bigcommerce. Meticulosity did the entire design, and they migrated everything from our previous site to the new site. They implemented all of the custom functionalities, too. Once the site was ready, they began helping us with online marketing. We established a legitimate social media presence and began working on content development so we could increase exposure of the new site. They’ve really been fantastic with the whole deployment.

How did you select Meticulosity as your partner?

We found them online through some basic research. I came up with a short list of what I thought would be the best candidates and then interviewed multiple companies. I was looking for someone that could provide a website that looks professional, not cookie-cutter looking. I wanted a custom site that reflected the true value of our products and brand. I wanted something that was unique to us, and someone who would listen to my needs. I spent a long time really investigating each company to figure out what their skill sets were and how they would approach the project. Based on these interviews, it was Meticulosity that I felt most confident in.

Could you provide a general cost estimate for this engagement?

It was a couple thousand dollars, but I don’t remember the exact cost.

When was the site launched?

The new website was launched in March of 2013.

RESULTS & FEEDBACK

In terms of results, could you share any statistics, metrics, or user feedback that would demonstrate the quality of their performance?

The feedback we’ve gotten has been that the site is very professional, clean, and easy to maneuver. Usability was a key factor when we built the site, so the feedback we’ve received means quite a bit in terms of successfully designing a user-friendly site. Our leads and sales have also increased fairly dramatically, especially within the first few months of launch.

When working with Meticulosity, is there anything that you would consider special or unique about their approach that distinguishes them from other vendors?

We’re extremely pleased with every aspect of working with them. The project itself and how they managed the workload and prioritized unforeseen issues was great. The site is better than I had originally expected. There were a couple times where products didn’t make it over from the old site, and they were extremely responsive when we contacted them to have it fixed. They spent hours working to fix it. We were really impressed with their level of support.

Website design is like a foreign language to me, and they really kept me involved on that side of it, walked me through what was going on, answered my questions, and provided information that I wasn’t even aware I needed to know. I loved how they provided multiple site previews, and then we worked together to perfect it. They really understood our mindset.

In retrospect, are there areas in which you think they could improve as a service provider?

No. We were thoroughly pleased with the entire process.

What advice, if any, would you give future clients of theirs?

Any company that works with Meticulosity should be open to a very collaborative process, and be willing to offer them ideas. They aren’t a plug-and-chug type development shop. They come to the table with ideas, sure, but they really excel at using the client’s deep knowledge to enhance the process and design something that fits the client’s vision.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

3dcart Implementation Consumer Products Firm

"Their collaborative nature is their biggest key differentiator. They helped us avoid pitfalls that we would never have seen coming, using knowledge from their previous experiences. They’re also very responsive."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
Project summary: 

The client is a consumer products company that specializes in high-end infant and child healthcare products. Due to limited time and internal capabilities, the client sought a qualified technology partner to help them re-platform from a Volusion-based to 3dcart-based website. Once commissioned, Meticulosity assumed responsibility for the technical development of the client's new e-commerce site, which involved the following: User requirements validation, project scoping, data preparation and migration, systems integration and configuration, custom functional development, information architecture, user interface/user experience and performance testing, training, maintenance, and support.

The Reviewer
 
11-50 Employees
 
Austin, Texas
Director of Ecommerce, Consumer Products Company
 
Verified
Feedback summary: 

The client expressed great enthusiasm and appreciation for the website developed by Meticulosity. According to the client, their successful 3dcart implementation and site launch has resulted in considerable improvements in their online sales conversions. The client indicated that their new responsive design has greatly enhanced their online presence. Meticulosity was praised highly for their responsiveness and flexibility. The client maintains an ongoing relationship with Meticulosity, and recommends them to others without reservation.

BACKGROUND

Could you describe your organization?

I work for a health and wellness company. We make postpartum products for moms and babies. We have a suite of recovery products for after birth, as well as an entire line of vitamins and supplements designed for mothers, for health and wellness.

What is your position?

I’m the director of e-commerce.

OPPORTUNITY / CHALLENGE

Could you describe the business challenges that you were attempting to address when you first approached Meticulosity?

When I joined in April, we had an out-of-the-box site. From a marketing, finance, and operations standpoint, the back-end did not functional very well. It didn’t integrate with our financial software, and our ordering process was entirely manual. Our processes were just unnecessarily cumbersome. The goals for the project were to redesign and relaunch a website that was more in line with our brand, so we could accurately convey our unique value.

We focus on what we call affordable luxuries, and on a scale 1 to 10 for our price point, I would put us at a 7. For quality, our old website was about a 2. We had these beautiful, premium products that were in Target, Walmart, Amazon, and our website looked like we were a mom-and-pop shop. The two objectives of the website were to replace the back-end with something that worked with our financial software, and to rebrand, relaunch, and redefine us as a company. I also shut down three or four of our older microsites. When I came, we had seven micro-sites, and we wanted to roll those all into one consolidated platform. It was more of a product-by-product strategy when I got here versus a corporate strategy now. 

The reasons our company chose 3dcart were primarily for the back-end integration and front-end user friendliness. We don’t have a full-time IT [information technology] person, and before I joined the company no one knew how to code. As a result, we knew that we needed external support.

SOLUTION

Could you describe the scope of their involvement?

They completed the whole project. They worked with our package and brand designer. They did the colors, look and feel, style palette, and then they did all the wireframing, the navigation, and usability testing. They also helped out with a lot of custom graphical elements. Meticulosity does offer design services, but we opted to have them work with our designer, rather than do it independently. The majority of their work was custom development on the back-end. 

How did you select Meticulosity as your partner?

We used to have a consultant that did search and a little bit of IT, and he recommended 3dcart to us. I researched a bunch of different 3dcart companies and that’s how I came up with Meticulosity.

Could you provide a general cost estimate for this particular engagement?

[It was approximately] $10,000.

When was this project completed?

It was about a four-month project, so it was very quick. We were very impressed that they could do a whole new front end and back-end within three to four months. The site launched October 2, 2014.

RESULTS & FEEDBACK

In terms of results, could you share any statistics, metrics, or user feedback that would demonstrate the quality of their performance?

Going responsive versus just having mobile commerce turned on has been great for us. So, the fact that you can see all of our content on mobile, and the majority of our audience, as new moms, is mobile. So, that has been great to have a responsive design. It’s probably been the single most beneficial improvement to our user experience. It was difficult to browse our products and find information from a mobile device, which in turn resulted in fewer leads and sales conversions. We no longer have that problem, and we’ve seen huge growth in our mobile users.

When working with Meticulosity, is there anything that you would consider unique or special about their approach that distinguishes them from other vendors?

I would say their collaborative nature is their biggest key differentiator. For example, we started in one direction, and they were very good about offering feedback and using their expertise with other companies to make strategic recommendations. They helped us avoid pitfalls that we would never have seen coming, using knowledge from their previous experiences. They’re also very responsive. If I asked them a question, they would respond back right away. I can’t think of a more reliable vendor or a better vendor relationship.

In retrospect, are there areas in which you think they could improve as a service provider?

I don’t think so. There is an issue specific to 3dcart that is happening with all of their 3dcart clients. I was encouraged that, when I brought it to their attention, they were very helpful in identifying and working with 3dcart. The level of support you get from Meticulosity is sometimes better than that of e-commerce vendors.

4.5
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Magento Implementation Specialty Online Retailer

"I remain extremely satisfied with them. There were issues, but their resolve to get issues fixed as rapidly as possible was great."

Quality: 
5.0
Schedule: 
4.5
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
Project summary: 

The client is an online retailer specializing in corporate awards and sports trophies. Due to limited internal capabilities, the client sought a qualified technology partner to help them re-platform and redesign their primary website. Once commissioned, Meticulosity assumed responsibility for the client's full-scale Magento implementation. 

The Reviewer
 
11-50 Employees
 
Greater Seattle Area
President & CEO at Trophies2go
 
Verified
Feedback summary: 

The client expressed great enthusiasm and appreciation for the site deployed by Meticulosity. According to the client, the successful launch of their new Magento site has already driven significant improvements in their unique monthly traffic, organic search results, online lead generation and sales conversions. Meticulosity was praised highly for their flexibility and responsiveness. The client recommends Meticulosity to others without reservation.

BACKGROUND

Could you briefly describe your organization?

Trophies2Go is an online retailer of awards. We also have a brick-and-mortar store. We have two different locations in the Seattle area: one is a production facility and the other is a retail storefront and corporate office. We sell awards to companies and youth sports teams, so half of our business is community sports related, and the other half is corporate. Primarily, our sales come from online, but somewhere around 25 percent of our business is attributable to our local area.

What is your position?

I’m the president and chief executive officer.

OPPORTUNITY / CHALLENGE

Could you describe the business challenge that you were trying to address when you first approached Meticulosity?

The main issue with our pervious platform, called CORESense, was that we’ve had it more than 10 years. We had created an extremely customized system that was very difficult to change without significant IT [information technology] investment. The whole site was created using custom code. We needed something more up to date visually, but also more effective in the back office, for us to scale with and expand in the future. We ended up going with the Magento platform because it’s open source. We were with CORESense for so long that it seemed like there weren’t a lot of options in terms of support. With Magneto there is a huge developer community, and I don’t have to be stuck with one particular company through the long haul.

SOLUTION

Could you describe the scope of their involvement in greater detail?

Because they had also done work with CORESense in the past, they knew where we were coming from, which helped in the discovery phase and allowed us to concentrate on how we could move forward. The process was very collaborative between us and them. They were the ones responsible for the whole build and deployment. We managed their resources directly, but they came up with the wireframes and theming work, and then they custom coding the back-end.

How did you select Meticulosity as your partner?

I’ve worked with them on graphics during the last few years, with updates for our old site. It was just a natural conversation we had that developed into what it would look like if we changed platforms and moved on. From there, it became more of a spec document, and the thought process developed from there.

Could you provide a general cost estimate for this particular engagement?

We spent between $75,000 and $100,000.

When was this project finished?

The site launched October 1, [2014]. The engagement lasted nine months, but that was mainly due to some of the back-end work that needed to be done by us.

RESULTS & FEEDBACK

In terms of results, could you share any statistics, metrics, or user feedback that would demonstrate the quality of their performance?

Our e-commerce conversion rate went up dramatically, I would say more than 50 percent. It was terrible in the past, but it’s improved that much. The bounce rate decreased by 10 percent. There are more pages per visit, and customers were on our site longer, on average, by more than a minute. All four of those in combination, I think, speak volumes about what we’ve done. Not to mention the fact that they were a blast to work with. We didn’t have any unresolved issues with our deployment.

When working with Meticulosity, is there anything that you would consider special about their approach or development methodology that distinguishes them from other vendors?

I remain extremely satisfied with them. There were issues, but their resolve to get issues fixed as rapidly as possible was great. Often there was challenging work, or things weren’t going as planned, which costs time, but it’s more like it’s unforeseen items that were out of scope. Even though we got to the final goal correctly, there were things outside of scope that I injected and the price remained constant. They didn’t ask for more money, and I think that speaks volume for their integrity.

In retrospect, are there areas in which you think they could improve as a service provider?

Probably asking more questions in the beginning. I wish we would have done more planning for the unknown, versus thinking we had everything from the beginning. We didn’t give ourselves the mental runway to have time overages. We probably could have avoided those dilemmas if we had spent a little more time on scenario planning.

5.0
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    I already have.