Ecommerce Development and Digital Marketing

As a boutique firm, we take the time to learn what is important to your business, and we have an extreme attention to detail that other design firms simply don't have. We help businesses and online retailers design, develop, and optimize their website. We can provide holistic solutions to our clients, from design to development to marketing:

Our core services:

  • Magento Custom Development
  • Magento Web Design
  • Dedicated Magento Developers
  • Conversion Optimization
  • Ecommerce Inbound Marketing
  • Web Design and Development for Popular Platforms like WordPress, HubSpot, Bigcommerce, and more.

Company facts:

  • Over 100 years combined management experience
  • Official Magento Partner
  • 36 developers, 6 Senior Certified Magento Developers
  • Experience working with growing companies and some of the world's biggest brands.
 
$25,000+
 
$150 - $199 / hr
 
10 - 49
 Founded
2008
Show all +
Kelowna, Canada
headquarters
other locations
  • 19 Buell Ave
    Ballston Lake, NY 12019
    United States
  • Strathvale House, 5th Floor
    George Town, Grand Cayman KY1
    Cayman Islands
  • 11 Imam Haron Road
    Claremont, Cape Town 7708
    South Africa

Portfolio

Excalibur Group WordPress Website

We rebranded Excalibur Group in 2015 with a fully responsive WordPress website.

CHF Industries

A long time client, we re-designed CHF Industries' website in 2015 to better showcase the premium bedding, bath, and window treatment whitelabel & custom products they create and distribute.

DKNY Home

We are dedicated developers for the official website of Donna Karan Home Collections.

Cayman Enterprise City Growth-Driven Design

We used Growth-Driven Design to launch CEC's new website in just 45 days and have driven a 150% increase in leads in the last six months managing their Inbound Marketing strategy.

Aquila Recovery HubSpot Website

We provide comprehensive Inbound Marketing services and management for Aquila Recovery and drive nearly all of their inbound leads.

Rain Jewelery Collection Magento Site

We worked with Rain on a 6-month Magento redesign and upgrade from a 1.3 version CE site and now offer dedicated ongoing development services.
 

Grammercy Communications WordPress Website

We've been working with Gramercy Communications, Upstate New York's leading PR firm, for nearly 8 years and have been through several redesigns with them.
 

Redix Store Custom Ecommerce Site

Redix Store is a Southern lifestyle brand selling everything from Tommy Bahama to YOLO. We've been working with them for over 8 years.

Curtain Works CORESense Development

We've been Curtianworks.com's development partner for more then 8 years!

Cassel's Custom Magento Website

We took Cassel's 10-year old website to new heights with a custom Magento design and implementation.
 

Reviews

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Web Dev & A/B Testing for Real Estate Investment Trust

"Everything is done correctly the first time and within our timelines."

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Feb. 2018 - Ongoing
Project summary: 

As part of an ongoing engagement, Meticulosity provides web development support and updates as necessary. They build landing pages and sub-pages, coordinate A/B testing, and perform HubSpot maintenance. 

The Reviewer
 
51-200 Employees
 
New York, NY
Taylor Peck
Associate Director of Marketing, Dixon Advisory USA
 
Verified
The Review
Feedback summary: 

Meticulosity’s efforts have produced positive reviews and have increased efficiency of all maintenance processes. The team has proven to be reliable by never missing a deadline, and their accessibility makes for hassle-free communication. Clients can expect a stable project management team.

BACKGROUND

Introduce your business and what you do there.

I am the associate director of marketing at Dixon Advisory USA, a real estate investment trust.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Meticulosity?

We’ve contracted with Meticulosity for a wide range of web development updates to our existing site.

SOLUTION

What was the scope of their involvement?

As one of our subsidiaries has expanded, we’ve worked with Meticulosity to further expand our website as well. They have readjusted our sitemap, added landing pages and sub-pages, and optimized certain pages. We’ve explored A/B testing to examine why certain pages perform better than others. We rely on them for ongoing support and building into our existing framework.

Their greatest involvement has been their work with HubSpot. None of our HubSpot pages were originally built with flexible modules, which means that whenever we needed something changed, we had to contact our initial developers. Meticulosity changed all of our modules to flexible modules, which gives us the ability to make minor changes much more quickly.

What is the team composition?

We initially worked with the president and later with an account representative, who was the liaison between us and the development team.

How did you come to work with Meticulosity?

We were on retainer with another web developer, but we didn’t feel we were getting our money’s worth from that relationship. We were handed off from one project manager to the next, and we needed somebody more reliable. In addition to being HubSpot-certified, we searched for a firm that demonstrated the ability to complete projects with tight deadlines. We felt Meticulosity fit that description, and after looking at their portfolio, we realized that many of their previous websites looked similar to ours and were visually impressive.

How much have you invested with them?

Our monthly retainer fee is $11,250.

What is the status of this engagement?

Our engagement began in February 2018 and remains ongoing. We have signed on for a full-time partnership with no end date.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We don’t work with them for one-off projects. We have 90 hours monthly that we pay for, and whatever crops up in a month, that’s what they help with. We’ve received positive reviews, but what’s more notable is that they have made managing our website much easier.

How did Meticulosity perform from a project management standpoint?

Everything is done correctly the first time and within our timelines. We deal with a number of last-minute requests because of the nature of New York real estate, but they’ve been wonderful in accommodating our requests. Everything is done prior to our deadlines. We’ve never had a late project. We usually have weekly calls where we discuss certain tasks, and then we submit those tickets in their client portal, which is Accelo-based.

What did you find most impressive about them?

Our Australian parent company has signed on with Meticulosity as well, and they have also had a positive experience.

Are there any areas they could improve?

No, we have been satisfied with their service.

Do you have any advice for potential customers?

Anything you can provide them to learn more about your business will be beneficial for them. Their understanding of our business, and the fact this isn’t a one-off project has made it so that we don’t have to reinvent the wheel with each new task we go to them for.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
    We've never missed a deadline.
  • 4.5 Cost
    Value / within estimates
    We're spending more than our last relationship, but we're getting a better value.
  • 5.0 Quality
    Service & deliverables
    We're always happy with the deliverables.
  • 5.0 NPS
    Willing to refer

Web Design, Logo, & Magento Dev for Children's Clothes Retailer

“They’re an essential part of our company and its growth.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
July - Sept. 2016
Project summary: 

Meticulosity created a new logo and branding and designed a Magento website. They also added a customer loyalty program. They’ve built several new extensions and perform monthly maintenance and security.

The Reviewer
 
1-10 Employees
 
United Kingdom
Michelle Wood
Owner & Founder, Little Foot
 
Verified
The Review
Feedback summary: 

The new site is user-friendly for customers and staff alike, and the new extensions have brought huge increases in sales. Meticulosity’s team delivers highly responsive and personalized communications. They tailor their work to their customer’s needs and contribute greatly to their success.

BACKGROUND

Introduce your business and what you do there.

I’m the owner and founder of Little Footprint. We are an online retail business dedicated to providing high-quality children’s clothing and organic cotton clothing.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Meticulosity?

A few of my suppliers and prospective suppliers said that my website was outdated and not very functional to use.

SOLUTION

What was the scope of their involvement?

They helped build a new logo and designed our Magento website. I sent them ideas of what I wanted with the rebranding and design. Their designer sent several types of rebrand images and logos to choose from. They also built a loyalty reward program into the website.

They’ve built several extensions since the initial redesign and rebrand. They do monthly security checks and maintain the website.

What is the team composition?

I worked directly with two of their team members.

How did you come to work with Meticulosity?

I was happy with my previous website developer, but as I needed more, they weren’t able to provide those services. The managing director of that company had worked with them before and recommended Meticulosity to me.

Their CEO contacted me. We had several in-depth conversations about what I wanted from the rebrand and redesign and then, we came up with a plan and timelines. Their proposal was very good. I sought advice from friends who work in a similar business, and they thought it was fantastic.

How much have you invested with them?

We spent between $10,000–$49,999.

What is the status of this engagement?

We worked together on the project from July–September 2016. Since then, we have been on a monthly retainer for maintenance and updates.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The extensions they’ve built have contributed to a massive 31% increase in sales. The system they developed on the website made the user experience far more pleasurable for the customer. I often get emails from clients who are surprised that it functions as well as it does. The simple Magento system is much easier to navigate in the back office. Meticulosity always sends emails with information on how to use specific features and extensions which free up my time to work better and not have to spend as much time on the admin side of things.

The loyalty reward program has generated some really faithful fans. I can’t put into words how amazing that was.

They’re an essential part of our company and its growth.

How did Meticulosity perform from a project management standpoint?

It’s very personal. You’re almost like a friend to them. They start to know what you like and who your target audience is. They tailor what they think based on how they know you. We communicate via telephone and email.

What did you find most impressive about them?

I’ve never worked with another company that has been as responsive. When I asked them to make changes, they were always prompt. They’ve always replied promptly to my emails. They’re excellent communicators. They’ve always taken care and time in responding to me, despite having much larger clients than me. I’ve not experienced that level of care and trust. Whenever I come up with an idea, all I have to do is drop them an email, and they get back to me with suggestions and the advantages of each of them. It’s been a very positive experience.

Meticulosity’s designer was fantastic. It was difficult to narrow down my selections because they were all such fantastic designs.

Are there any areas they could improve?

They could have dedicated representatives in different countries. Some companies are deterred by working with someone overseas because they can’t have a face-to-face meeting.

Do you have any advice for potential customers?

Communicate with them frequently and keep them updated. Let them know what your plans are. Always respond to their emails. If you have an idea, ask if it will work. They’re a very personal company and they treat everybody in their own personal way.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
    The communication is outstanding.
  • 5.0 NPS
    Willing to refer

Website Redesign & Inbound Marketing for Injection Molder

“They always delivered and better than we expected."

Quality: 
5.0
Schedule: 
4.5
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Sept. 2017 - Jan. 2018
Project summary: 

Meticulosity provided inbound marketing services and redesigned a website, migrating the site from  WordPress to HubSpot. They wrote blog content and provided assistance with social media.

The Reviewer
 
11-50 Employees
 
Watervliet, New York
Mike Fil
Business Development Manager, Extreme Molding
 
Verified
The Review
Feedback summary: 

The new website brings in many more leads, with 200 coming in shortly after the launch, as well as the company’s largest-ever purchase order. The team was dedicated throughout the project, working seamlessly as a team and providing interesting ideas for social media and content.

BACKGROUND

Introduce your business and what you do there.

I’m the business development manager for Extreme Molding. We’re a contract injection molder, specializing in silicone and plastic injection molding, as well as the individual packaging and global fulfillment at the end of the product stream. The industries we focus in on are infant and female, healthcare, class one medical products, pet industry, and the high-end consumer industry.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Meticulosity?

We wanted to attract higher quality leads. We wanted to redo the website because in addition to attracting entrepreneurs we wanted to also attract larger businesses. We wanted to streamline it and optimize the keyword searches, as well as boosting our standings on Google.

SOLUTION

What was the scope of their involvement?

They redesigned our website, migrating us from WordPress to HubSpot. It made a huge difference in keeping track and not losing sight of leads. We’re able to filter them and quickly sort through them. They also did blog posts, working to come up with timely and resourceful topics. Most of the things we do have to be proprietary as we’re not manufacturing our own products. They helped us find those different things that we could use to advertise ourselves.

What is the team composition?

Dave (CEO, Meticulosity), Amy (Sr. Inbound Marketing Specialist, Meticulosity), and Tanya (Chief Marketing Officer, Meticulosity) were really supportive in assisting me. They always operated as a team so we were never stuck with one person.

How did you come to work with Meticulosity?

Dave was found through networking as a local connection and helped setup our website years ago. We decided that we needed to modernize our website and since Dave stayed in touch with us, we wanted to work with him in doing so. When we needed assistance, we would always reach out to them and they were very helpful. We went with a different company to launch our website in 2014 from a personal referral, but we didn’t see a huge improvement or influx of traffic and knew we needed to change. When we were ready to redo the website, we decided to go back to Dave and give him a chance.

​​​​​​How much have you invested with them?

$50,000–$100,000.

What is the status of this engagement?

We worked together from September 2017 until January 2018.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Since relaunching the website, we’ve had close to 200 leads in a short period of time. Within the first two months of the new website, we’ve closed the single largest purchase order that we’ve ever received as a company. We’ve not put in any keyword searches yet, but producing meaningful and relevant blogs with them has made a huge difference. These and our Facebook posts boost our rankings on social media and search engines. We’ve seen a pretty large influx of leads because of that.

Working with the team helped us become more engaged in social media. They recommended that we started posting blogs, updating Facebook, and taking advantage of the technology available to us to get our name out there. Our exposure has been increasing with pieces in the local news, so we hope to attract more business soon.

The migration to HubSpot has been excellent and things improved significantly since then. There was a time that we were tracking everything in Excel and it was painful. If I didn’t save it properly or I didn’t remember that I made the change, then it wasn’t tracked.

How did Meticulosity perform from a project management standpoint?

It went well. They’re very transparent and honest. They always delivered and better than we expected. We did have one main point of contact, but there was a steady stream of communication internally because if we emailed somebody and forgot to copy the other person, everybody was still in sync.

What did you find most impressive about them?

I liked that they sold us things that they work with as well. They use HubSpot and explained how they used it has helped me to understand how we can use it. We pride ourselves on customer service. The best customer you can have is a repeat customer and we’re that for them as it’s been so positive. They’ve been very good and helpful. We appreciate all the hard work they put in. They’re intelligent and passionate about what they do, which creates a really good company.

Are there any areas they could improve?

No. They continue to assist us. They’re not afraid to take on new challenges or promoting different things. We’ve been very happy.

Do you have any advice for potential customers?

Trust their instinct and the process. In a short amount of time, we saw things improve.

5.0
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

WordPress Dev for Public Policy & Analysis Not-for-profit

"They’re a sophisticated agency."

Quality: 
4.5
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
May - September 2013
Project summary: 

Meticulosity built a replacement website on a new platform. The wireframes and designs emphasized user-friendly navigation. They provided training after development. Support and hosting services are ongoing.  

The Reviewer
 
1-10 Employees
 
Albany, New York
Helen Smith
Director of Finance & Operations, Schuyler Center for Analysis and Advocacy
 
Verified
The Review
Feedback summary: 

Features, including an intuitive drop-down menu, made the site logical and manageable. The team patiently guided design and training in a sophisticated development process. They’ll likely lead future updates to optimize texts and visuals. Expect to work with a helpful team that’s open to feedback.  

BACKGROUND

Introduce your business and what you do there.

I’m the director of finance and operations at The Schuyler Center for Analysis and Advocacy, a statewide nonprofit that helps families and children living in poverty.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Meticulosity?

Our website was cumbersome and visually unappealing. We wanted a vendor to redesign the site on a manageable platform, and with enhanced text and graphics. The site also needed user-friendly navigation.

SOLUTION

What was the scope of their involvement?

We requested multiple wireframe and design options. Meticulosity subcontracted a designer for these services. They built the site to reflect our vision and provided subsequent training for the new platform. To enable donation captures, we asked them to connect the new site to the CRM. Users also needed to access the newsletter.

What is the team composition?

Initially, we interacted with the CEO. We communicated with the director of development during later stages.

How did you come to work with Meticulosity?

We distributed an RFP to several companies, including Meticulosity. The CEO responded promptly. We asked about their comfort working with a nonprofit and whether they’d use subcontractors. Our team also wanted clear communication during the collaboration and an active role in development.

How much have you invested with them?

We spent $9,000 during development. Ongoing annual fees are $520 for hosting and $125 for tech support.

What is the status of this engagement?

Work started in mid-2013 and ended in September. Currently, they provide ongoing support and hosting for two sites.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We had limited measurable data because our team didn’t track analytics. The CEO helped make navigation logical; the drop-down menu made pages easy to find.

Currently, the website still contains too much text compared to graphics. We will re-engage them for an update. Their service is consistently good. They’re not the cheapest, but also not expensive.

How did Meticulosity perform from a project management standpoint?

They were very patient explaining concepts and providing training. The team was responsive and critical to making final decisions, such as choosing between wireframes.

What did you find most impressive about them?

We don’t have the experience to compare them to other vendors. However, Meticulosity met our expectations for results and service.

Are there any areas they could improve?

Our office was too small to interact with their team in an efficient manner. We needed help to optimize communication channels.

Do you have any advice for potential customers?

During development, we discovered that design changes would increase the price. Training was exceptionally helpful and the team was open to feedback. They’re a sophisticated agency. They’ve provided better service than cheaper alternatives.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Design and Inbound Marketing for Gambling Disorder Rehab Program

"They’re responsive and work collaboratively to maximize our client flow."

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
 
2015 - Ongoing
Project summary: 

Meticulosity uses design, marketing, and niche advertising to boost SEO rankings. The current focus on alternative solutions responds to industry-specific challenges with search engines.

The Reviewer
 
11-50 Employees
 
Prescott Valley, Arizona
Rick Benson
Founder, Algamus
 
Verified
The Review
Feedback summary: 

Targeted keyword marketing has increased traffic and improved search rankings. Services are individualized to specific needs, which reflect the team’s desire to build genuine relationships. The engagement thrives on transparent and candid communication.

BACKGROUND

Introduce your business and what you do there.

I’m the founder of Algamus Recovery Center, which is one the nation’s few residential addiction program specifically for gambling.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Meticulosity?

We wanted to replace our SEO agency because we were unhappy with their performance.

SOLUTION

What was the scope of their involvement?

Their services include: SEO targeting, ad copy design, and an e-book publication on women in gambling. We recently advertised with organizations for veterans, first responders, and professional athletes in Las Vegas and Washington, D.C. Meticulosity also developed an automated ad tool; users get a prompt with my photo suggesting they call me and learn more about our services.

Last summer, I attended a marketing seminar with Google representatives they had brought down from Arizona. I spoke with the representatives for at least an hour about our rankings and how Google could do more to support our business.

What is the team composition?

I’ve worked with the owner, the director of marketing, and her assistant.

How did you come to work with Meticuloisty?

A group of medical professionals in the Washington, D.C. area referred me to them. I interviewed them and decided they’d be a good fit. Their professional demeanor stood out.

How much have you invested with them?

We spend $8,000 per month.

What is the status of this engagement?

Work started in 2015 and is ongoing because we’re always looking for creative ways to expand our business. Currently, we’re trying to combat search engine difficulties in the addiction industry with alternative solutions.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Qualitatively, results have been excellent, but quantitively not quite as stellar quantitively. We had a slight drop off in 2016 that operational factors may have caused, not so much their performance. Traffic has increased and specific keyword rankings have improved. Our focus on gambling and women in gambling have also helped boost our rankings.

How did Meticulosity perform from a project management standpoint?

They’re responsive and work collaboratively to maximize our client flow. We have bi-weekly phone meetings that supplement the weekly email reports I receive.

What did you find most impressive about them?

They individualize services to each client. I saw the founder do this at the conference in Grand Cayman. They have a family-oriented approach to business relationships; nothing feels generic with them.

Are there any areas they could improve?

No. I'm very pleased with what they're doing.

Do you have any advice for potential customers?

The keys to success with Meticulosity are: transparency, candidness, and excellent communication.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.5 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Mobile Integration & Magento Dev for Trophy Manufacturing Company

“They’re an honorable company.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Feb. 2017 - Ongoing
Project summary: 

Having made an existing website mobile-responsive, Meticulosity is now updating it to accommodate Magento’s second platform version.

The Reviewer
 
51-200 Employees
 
West Springfield, Massachusetts
Paul Dinn
President, Dinn Bros., Inc. "The Trophy People"
 
Verified
The Review
Feedback summary: 

Meticulosity fulfills expectations despite complex requirements. They’re responsive to urgent needs, communicative, and helpful when it comes to solving problems. Productive Q&A and consistent resource availability continue to promote a healthy client/vendor relationship.

BACKGROUND

Introduce your business and what you do there.

Respondent 1: Dinn Bros. Inc. is a trophy manufacturing company that’s been around for 62 years. We work in the consumer and B2B markets through both direct mail and online via our website. I’m the president of the company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Meticulosity?

R1: We needed to make our website mobile-responsive in order get a favorable Google rating.

SOLUTION

What was the scope of their involvement?

R1: Meticulosity worked on our Magento website. We worked on two projects together, the first of which was becoming mobile-responsive. We had an interview with them to talk about what needed to be done (e.g., timelines) and so on. They came back with a quote, and we worked everything out.

Magento is bringing out the second version of the platform in January 2019, so we have to upgrade our existing site to it. Meticulosity is doing that for us now.

What is the team composition?

R1: We’ve dealt with a couple of people from their team consistently.

Respondent 2: I deal with one of their project managers who also has development skills. He’s able to answer any technical questions that may come up. I’ve also worked with their lead developer. They have other people working in the background, but those are the two main people we’ve interacted with.

How did you come to work with Meticulosity?

Respondent 3: I looked around online and found another trophy company’s website that caught my eye. I contacted them and received some information about a developer in the Albany, New York area, which is where Meticulosity was originally from. They had trophy experience—particularly with the multiple variables that come with our type of product.  

R1: We received quotes and spoke to three different developers in order to see what the best fit for our organization was.

How much have you invested with them?

R1: The total cost has been around $50,000.

What is the status of this engagement?

R2: Proposals were issued in February 2017.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

R1: Meticulosity has fulfilled everything they’ve promised and our pricing has remained the same with no misinterpretations around the project’s complexity.

The Magento 2 upgrade hasn’t been released yet, so we can’t mention anything about its impact. The mobile work was done in order to keep us within Google’s good graces on the organic side, so I can’t give specific numbers here either.

How did Meticulosity perform from a project management standpoint?

R2: I would rate them highly. They’ve been responsive when we need something done quickly. They always acknowledge that they’ve gotten our messages so that we’re not left wondering.  

R1: We had an unrelated issue with our credit-card processing company where they told us that there was an issue with our site and that we had to upgrade certain parts. We went back to Meticulosity who told us that the issue was really with the processing company. They really dedicated themselves to helping us out with the problem because they knew it would hurt our company if we couldn’t process credit cards. They’ve even worked after business hours to help us with some things.

R2: They told us we could use Jira if we wanted to, but we’ve been comfortable with email communication. It’s worked well for us so far.

What did you find most impressive about them?

R1: They’re an honorable company. They do what they promise and don’t backtrack.

R3: We spent a lot more time on tracking and project management with our previous developer. Everything has been great with Meticulosity.

R2: They ask fewer questions because they ask the right questions. The company is small enough to ramp up or down as needed, but they also have resources available when we need them.

Are there any areas they could improve?

R1: Improvements are more on our end.

Do you have any advice for potential customers?

R1: Clients should make sure they provide the specifics of the work in order to give the developer a real understanding of what they need to accomplish.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Web Development for Interior Design Company

“… everyone is singing their praises. We love working with them.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Nov. 2015 - Ongoing
Project summary: 

Meticulosity upgraded an existing website for an interior design company. They were tasked with cleaning up coding issues and rebuilding the backend of the site.

The Reviewer
 
501-1,000 Employees
 
San Francisco, California
Website Manager, California Closets
 
Verified
The Review
Feedback summary: 

Meticulosity handled deliverables from the client in an efficient manner, producing quality work ahead of schedule. Their development capabilities and project management style has impressed the client’s company.

BACKGROUND

Introduce your business and what you do there.

We are California Closets. I'm the website manager, responsible for making sure that the website stays functional and products and content are kept up-to-date.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Meticulosity?

We were having issues with sloppy code and projects not being completed on time from our current development team, which was an outside agency. When things were pushed to production, it wasn't working in the way that they were supposed to. We were looking for a responsible developer who could deliver stuff on time, within budget, and that everyone – from the creative team to the franchises that we serve – would be happy with.

SOLUTION

What was the scope of their involvement?

Because we just started our relationship with Meticulosity, they've been helping to go back and clean up the messy code from what was there before. We're in the scoping phases of launching a second website for our Canadian franchises, and they're going to be doing top to bottom development work for that. It's a lead generation site, so we're trying to get those leads in the door so that our franchisees can go out. Part of that project is also rebuilding the backend CMS [content management system] in a completely new way that would let us be more flexible and have the ability to not rely on development so much. Right now, we need a template that we have to code the development to build it out. Doing this will give us the ability to be nimbler to update and create so that we can move on to bigger and better projects as opposed to constantly building out these templates. We have one project manager and four dedicated developers.

How did you come to work with Meticulosity?

I had worked with Meticulosity in the past when I was an e-commerce manager at Ghirardelli in 2008-2009 and knew the work the company could do. I reached out to them to see if they could help.

How much have you invested with Meticulosity?

For the Canadian project, we have a scope of $100,000, and it might go up depending on how things land. We have hired them on an ongoing retainer as on-call developers.

What is the status of this engagement?

We've been working with them since November 2016. The work is ongoing.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

We always had a very long lead time with the previous agency with deliverables that wouldn't look the way we originally specified or wouldn't function the way we expected it to. With Meticulosity, I give them the stuff and, depending on the size of the project, they always deliver it sooner than I ever expect it.

How did Meticulosity perform from a project management standpoint?

They always exceed expectations in every way. If there's something that I expect to take 60 days, I'll get it in half that time. It's been a great experience, and I love working with them.

What did you most impressive about Meticulosity?

Everyone on the marketing team that I work with, from my digital director and my creative team, loves them. It might just be because of where we came from, but everyone is singing their praises. We love working with them.

Are there any areas Meticulosity could improve?

Not that I've come across so far.

5.0
Overall Score I can't say enough good things about them.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They always meet or exceed my expectations.
  • 5.0 Cost
    Value / within estimates
    We're actually paying them less than what we were paying our previous developers.
  • 5.0 Quality
    Service & deliverables
    There have been times where I deliver specifications, and they come back with questions about things I never even thought about, leaving me to say that's a great idea.
  • 5.0 NPS
    Willing to refer
    Totally. I brought them on board here again.

Site Development & Digital Marketing For Economic Development Agency

"I appreciate Meticulosity's speed and responsiveness."

Quality: 
4.5
Schedule: 
5.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
Project summary: 

Meticulosity originally developed a website with lead generation and e-commerce capabilities for a development agency. Later they migrated the site to HubSpot and designed a PPC marketing strategy. 

The Reviewer
 
11-50 Employees
 
Cayman Islands
Hilary Cahill
Vice President of Marketing, Cayman Enterprise City
 
Verified
The Review
Feedback summary: 

The new site functions flawlessly and has doubled inbound leads. During both projects, Meticulosity responded promptly to inquiries and accomplished speedy turnarounds. The team's substantial knowledge of inbound marketing and SEO helped them train employees in effective HubSpot use.

BACKGROUND

Please describe your organization.

Cayman Enterprise City is a special economic zone being built in the Cayman Islands in order to attract technology and media companies from around the world to set up a physical presence in the zone.

What is your position?

I am the Vice President of Marketing.

OPPORTUNITY / CHALLENGE

What business challenge were you trying to address with Meticulosity?

We needed help in developing a PPC campaign on Google and with upgrading our website. We don’t have technical people so this was going to be impossible for us without the support of a partner. The idea was to find someone reliable to handle these two things, and potentially serve as a long-term resource for us.

SOLUTION

Please describe the scope of their involvement.

Meticulosity originally built a custom website for us. They ended up creating 14 different sites and landing pages in total. We have a general website with no e-commerce section, login functionalities or anything of that nature. It was developed as a lead generation tool, specifically for inbound inquiries to which we respond through calls. We reach out to people from all over the world who have an interest in our zone. Meticulosity has also helped us with inbound marketing.

During September of 2015, we did away with many of the initial sites and relaunched using a HubSpot platform. Meticulosity has helped us manage and implement this approach. They've trained our staff for the blogging functionalities and so on.

How did you come to work with Meticulosity?

Meticulosity is one of the companies that set up offices within our special economic zone. I met their president and Chief Executive Officer a few years ago at one of our networking events, and liked the look of what they did. We started a few small projects together, ultimately coming to use Meticulosity as our main provider.

What is the status of this engagement?

We have an ongoing collaboration with Meticulosity. We keep them on a retainer.

RESULTS & FEEDBACK

Could you share any statistics or metrics from this engagement?

When we switched to the new website in September, 2015, which entailed moving to the HubSpot platform, Meticulosity encouraged us to add a lot more content, which they helped create. We were also given a tool that helped grade the tool for SEO [search engine optimization] purposes. Since launching that site, our inbound leads have doubled. I'm very happy with that.

The site is fantastic. The only part which wasn't built by Meticulosity is the jobs portal. It was done by another provider and linked to the main page. The only problems we've ever had have been with that jobs portal, not with anything created by Meticulosity.

How did Meticulosity perform from a project management standpoint?

As far as the relationship is concerned, Meticulosity has remained extremely responsive to us. This was very important to me. Much of what we do is time-sensitive, but they've always gotten back to us immediately. Clients have to stick to deadlines as well, so our side was usually responsible for extended projects. Meticulosity has been good in this respect.

We have recently been assigned a new project manager and are considering using Basecamp or another project tracking tool in the future. Basecamp is used for internal company projects, as well as for our collaboration with a public relations agency in the US.

What distinguishes Meticulosity from other providers?

I appreciate Meticulosity's speed and responsiveness. We are a very fast-paced company and usually request things be made at the last moment and within little time. Meticulosity has been fantastic in this regard.

Is there anything Meticulosity could have improved or done differently?

I think that Meticulosity has improved its drawbacks by hiring more staff. They've grown rapidly since September, and I'm very happy to have our new account manager. We've had a good relationship in the past with the company, but it's even better now. I'm excited to start new projects with Meticulosity.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
    In Cayman, our currency is worth more than the US dollar, which equates to us receiving good value. Compared to other quotes we've received, Meticulosity also offers good value.
  • 4.5 Quality
    Service & deliverables
    Meticulosity has improved the quality of their work by assigning us a new account manager.
  • 5.0 NPS
    Willing to refer
    I've started to refer Meticulosity to our zone clients.

E-Commerce Development For Tortuga International

"They were always there when you needed them."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
Project summary: 

Meticulosity provided back-end development and mobile optimization for an e-commerce site. The team advised on visual layout and user experience, and ensured that the site integrated with SAP. 

The Reviewer
 
11-50 Employees
 
Miami, Florida
Monique Hamaty
CMO & Director of Brand Development, Tortuga International
 
Verified
The Review
Feedback summary: 

The new site provides an engaging, functional user experience and integrates seamlessly with the SAP fulfillment system. Meticulosity was highly responsive, anticipating opportunities and suggesting strategies for growth. A team member remained on-site throughout the entire process. 

BACKGROUND

Please describe your company.

We are the manufacturer of special rum cakes, and we have a line of Caribbean products under our label that we sell throughout the Caribbean, North America, and Europe.

What is your position?

I am the director of brand development.

OPPORTUNITY / CHALLENGE

Could you describe the business challenge that you were trying to address when you first approached Meticulosity?

We had an archaic website that we needed to be optimized for mobile. It just really needed updating, in general. We wanted to ensure that that we had an offshore transaction mechanism because our company is not in the United States. Meticulosity assisted us in ensuring the back-end could facilitate all of our needs. This also helped with the fulfillment side, which is done in the United States. Our back-end was 3DCart and we were so pleased with their work that we are actually going through another upgrade with them, and transitioning over to Magento.

SOLUTION

Could you describe the actual scope of work assigned to them during this engagement?

The company developed and designed the website. One of the most valuable things to us was the data that they provided us on how to effectively promote our best selling items, positioning, reviews, and making sure we were all meeting the consumer's needs. We are now able to present our visuals in a more intuitive and engaging way. We were engaged in the process and they worked closely with us. We provided them with all of the graphics and copy, and they positioned it into the various sections to give the site an aesthetically pleasing and user-friendly look. They sent us various options, and we would select what we liked.

They were highly instrumental in ensuring that the back-end spoke to our fulfillment firm's platform. The company that does our fulfillment is moving to SAP [systems, applications, & products], so they are going to make sure that the back-end works with SAP and everything flows smoothly out to the shipping platform. They were hands-on the entire time. Someone flew up to Miami and wouldn't leave until everything worked and flowed properly. They were always there when you needed them.

How did you come to choose Meticulosity as your partner?

Their business was referred to us through our chairman, who received an email. I guess they were reaching out through their contacts, and that's how we managed to begin working with them. They were one of the companies that we explored, and we identified them as best suited for the job out of the three companies we were looking at. What helped us the most was that their business was based in New York and the Caribbean, so we felt that they had an understanding of our needs more deeply than our other choices.

Can you provide a ballpark dollar figure for the size of the work that they've done for you?

Maybe $25,000 or a little more.

What were the results of the project?

They completed our first website three years ago, and is now doing the new build with a new back-end, which is expected to launch in the next four weeks [2015].

RESULTS & FEEDBACK

In terms of results, could you share any statistics, metrics, or user feedback that would demonstrate the quality of their performance or the overall success of this engagement?

Our business has experienced some challenges in recent years, mainly due to the ever-changing technology in today's world. As we're trying to make changes, they have been instrumental in identifying what we hope will be a hand-in-glove situation with growth for the long term. From a project management perspective, everything was perfectly fine. They've always been very responsive. I've never had trouble trying to reach them.

When working with Meticulosity, is there anything that you would consider unique about their practice that distinguishes them from other vendors?

They are very hands-on. When you're working on a project like this, being hands-on and providing updates are very important. They do an excellent job at that.

In retrospect, are there areas in which you think they could improve as a service provider?

I would love if they would offer digital marketing as an option, just by virtue of the trust factor and our level of satisfaction through the years in his performance. Most businesses like to continue to work with partners they trust and work well with, so offering more products and services would be helpful. We'd like to have one company that helps us manage it all.

What advice, if any, would you give a future client of theirs?

I don't really have any specific advice to offer. They are a great company to work with.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

WordPress Implementation For Automotive Software Provider

"Meticulosity has been super responsive and great to work with."

Quality: 
4.5
Schedule: 
5.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
Less than $10,000
Project summary: 

Meticulosity designed and launched a mobile-friendly custom WordPress site for an automotive software company. After launch, they hosted the site and provided ongoing support. 

The Reviewer
 
51-200 Employees
 
Albany, New York
Web & Graphic Designer, Automotive Software Provider
 
Verified
The Review
Feedback summary: 

The new site is more attractive, responsive, and accessible to customers. It has greatly improved search engine rankings. Meticulosity brought personalized attention to the project, delivering the site ahead of schedule and responding to inquiries after the support term ended. 

BACKGROUND

Please describe your company.

We make software that car dealerships use to run their day-to-day business.

What is your position?

I’m our Web and graphic designer.

OPPORTUNITY / CHALLENGE

Could you describe the business challenge that you were attempting to address when you first approached Meticulosity?

We were getting ready to do a new website, and we needed something that was responsive and with a sleek design. We wanted a company that would work with me, so that I could do the design in-house, and then they would execute the development for us.

SOLUTION

Could you describe the actual scope of work assigned to them during this engagement?

Meticulosity developed a custom theme on WordPress and coded the backend it for us. I came to them with a design, which they looked over and approved. They didn’t see any huge flaws with my design, which they then developed for us.

Meticulosity trained me and the rest of our team. They are currently hosting the site for us and have been available for any support we’ve needed. Meticulosity did do a little bit of enhancement to the site after we launched it.

How did you come to select Meticulosity as your partner?

I found them doing my own research on Google. We looked at a couple different companies, and I found Meticulosity. I didn’t involve any other vendors in a bid process because everything sounded great with Meticulosity. They were super easy to work with and very responsive, so we moved forward with them.

Could you provide a general cost estimate for this engagement?

We’ve spent somewhere between $5,000 and $10,000 working with Meticulosity.

RESULTS & FEEDBACK

In terms of results, could you share any statistics, metrics, or user feedback that would demonstrate the quality of their performance?

People within the company have said that they like the new site. We didn’t have a mobile site before, and now people can view it on their phones and tablets. Shortly after we launched, we found out that Google was going to be changing the way that they grade sites and whether or not they’re mobile is going to be a big factor, so that’s definitely going to help us in the future.

They delivered the site ahead of time. I had given them a deadline, which I then realized was later than we actually needed the project completed. They worked hard to get it to us earlier, so I could load all of our content before we had a major trade show. They’re always extremely responsive, especially if it’s an emergency. Meticulosity has been super responsive and great to work with.

When working with Meticulosity, is there anything that you would consider unique about their strategic approach or development methodology that distinguish them from other vendors?

Their responsiveness really stands out. They told us that we had a month of support after the launch, but it’s been a few months now, and they are still there to answer my questions and talk about other projects. So, they really have that “partner” feel. Meticulosity is not just a vendor we do business with.

4.5
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer