Utility retail made easy and profitable

Helping companies align their business models and technologies

Methodia is a leading Business-as-a-Service (BaaS) and Software-as-a-Service (SaaS) provider, offering customized business solutions for efficient energy and telecom retail. We are focused on developing comprehensive end-to-end utility management software and digital products for utilities, broadband, telephony, TV and energy services supply. We have gained extensive experience in optimizing and automating any type of business processes, and providing a wide range of home-grown IT and consulting services for utility and telecom industry players. 

Our company was established in 1998 in the USA with customers throughout Europe, North and South America. In 2008, Methodia relocated its Headquarters and main R&D facility in Sofia, Bulgaria. Today our team has reached 70+ fully operational professionals with diverse industry backgrounds, covering the complete IT value chain.

Over the last decade we have worked with some of the Fortune 500 companies. Having already developed profound know-how in UK utility, telecom and adjacent business verticals, currently we are expanding in other European markets as well.

 
Undisclosed
 
Undisclosed
 
50 - 249
 Founded
1998
Show all +
Sofia, Bulgaria
headquarters
other locations

Portfolio

Key clients: 

The majority of Methodia's clients are utility retailers and telecom companies, yet through the years we've delivered B2B solutions to clients from various industries, such as automotive, media, gaming, etc.

Utility & Telecom Suite

Keeping pace with your business' changing needs

Our end-to-end utility management system covers all market segments and the complete customer lifecycle in energy and telecom retail. It is designed to help you optimize and automate order-to-cash business processes, maximize profits and improve customer services.

It also supports a white-label business model for companies

looking to grow their revenues by adding utility services to their portfolio.

Less costs and greater accuracy with an integrated platform

Focus on growing your retail business without wasting time, money and resources in renewing many different software licenses. Forget about unnecessary or standard functionalities: our complete utility business solution contains only specialized features to enable you to operate as a sustainable energy and telecom services retailer.

Regardless of your company’s size, market experience and services, Methodia’s flexible utility management software and professional assistance will help you remain on top of new customer demands.

Sales & Broker Portal

Easy and accurate energy quoting process and real-time sales overview. Client information management, automated pricing, offer and contract generation. Designed for utility suppliers’ sales agents, brokers and energy consultants.

Provide your business clients with better energy quoting and consulting services using a powerful utility reseller system.

  • Quotes generation &
management
  • Customer information and energy usage storage
  • Sales performance monitoring
  • Customer Switching Portal

    User-friendly switching form for your website, with automated pricing and energy savings calculator to help you bring unique user experience to your customers.

    Attract prospects to your utility services using a user-friendly switching form for online customer acquisition.

    • A perfect fit for your website
    • Customizable design
    • Real-time energy quote and savings display

    Customer Self-Service Portal

    Dashboard with full overview on invoices, payments, tariff plans and energy consumption. Automated online requests for new products & utility services.

    A customized mobile app is also available.

    Empower your customers and strengthen brand loyalty with complete control and visibility over their preferred and used utility and telecom services.

    • Full overview on invoices,
    payments, tariff plans and energy consumption
  • Configurable layout & customizable design
  • Automated online requests for new products & services
  •  

    Customer Support Portal

    Resolve customer billing issues and respond to product requests within minutes using our highly flexible solution fully integrated to all your systems. Reduce churn and meet industry regulations for outstanding customer services in utility and telecom retail.

    Use a highly flexible customer-faced solution to help you resolve issues swiftly and meet energy retail regulations.

    • User-friendly solution for
    efficient customer support
  • Tasks, requests and complaints management
  • Full visibility on your customers’ energy services contracts
  • Customer Relationship Management Module

    Market segmentation and defining target groups. Customer pre-sales and after sales servicing. Creation and tracking of marketing campaigns and loyalty programs. Products bundling through a single interface and consequent roll-out.

    Boost customer engagement, implement successful marketing campaigns and manage client data in one unified CRM platform for energy retailers and utilities.

    • Market
    segmentation and target groups definition
  • Products bundling through a single interface and consequent roll-out
  • Creation and tracking of marketing campaigns
  • Market Data Flows

    Automated communications tool, designed to transfer information between suppliers and industry participants in retail gas and electricity markets. This messaging is essential to customer switching process, energy supply, meter readings submission and industry settlement processes.

    Manage real-time transfer of complex customer information between industry participants in gas and electricity retail

    markets.
    • Automated messaging tool for utility retailers
    • Compliant with many of the industries communications (MRASCo, Elexon, Xoserve, MAM, DTC, DTN etc)
    • Essential to customer switching process, energy supply, meter readings submission and industry settlement processes

    Billing

    Complete batch and daily invoicing for all industries, enabling meter and sub-meter billing. Get real-time financial data overview and simplify your routine accounting duties with automated payments, invoices and reports generation.

    Configuration of financial periods and efficient cash flow management.

    Maximize business revenues and improve invoicing accuracy with an automated billing software for energy

    retailers and utilities.
    • Applicable for companies of all sizes, operating in all customer segments
    • A single integrated platform for live, bulk and ad hoc utility billing operations
    • Complete visibility and traceability on all financial activities

    Reviews

    Sort by

    Billing/CRM Systems, Mobile App, & Portal for Energy Supplier

    “We built a real connection and trust very quickly.”

    Quality: 
    5.0
    Schedule: 
    5.0
    Cost: 
    5.0
    Willing to refer: 
    5.0
    The Project
     
    Confidential
     
    Jan. 2018 - Ongoing
    Project summary: 

    Methodia completed several projects, including developing a billing system, an Android/iOS customer app, a CRM, and a customer service tool. Their work continues with building a new partner portal and providing support on an ongoing basis.

    The Reviewer
     
    11-50 Employees
     
    Sheffield, United Kingdom
    Carl Fisher
    Managing Director, Dyce Energy
     
    Verified
    The Review
    Feedback summary: 

    Methodia’s solutions received immense customer praise and added standout qualities to their customer’s services. Top-notch service and a strong work ethic are to be expected when partnering with this development powerhouse.

    A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

    BACKGROUND

    Introduce your business and what you do there.

    I’m the managing director of Dyce Energy, a UK energy supplier. We currently provide gas to business customers.

    OPPORTUNITY / CHALLENGE

    What challenge were you trying to address with Methodia?

    We needed a billing system that would allow us to convert units from energy meter into kilowatt-hours that we could present in a bill our customers. We were working offline for the first couple of months, which was time-consuming and allowed for human error; it also didn’t have the ability to scale up to bill thousands and thousands of customers. We needed a platform, and we knew we wanted something cloud-based and cost-effective. We also wanted a partner that could develop the system with us.

    SOLUTION

    What was the scope of their involvement?

    Methodia reviewed our current billing tools and got to know the way we wanted to bill our customers. They wanted to understand all the tax implications such as VAT (value-added tax). They built a billing platform that holds all of our customer data in a central place. Customers can create accounts and login to the platform to see their latest bills and usage, submit meter readings, and generally control all their energy costs online. Methodia also built us a back-office interface that allows us to bill and control customer data.

    We’ve used Methodia for related projects since the initial development. One of the things we agreed on midway through the project was to develop a customer app for iOS and Android. It’s a simplified version of the customer portal we had, and it allows customers to log-in on smartphones and tablets. It was a relatively simple project, compared to the billing system. It took us 2–3 months to develop and launch the app.

    They also created industry data ports, to allow us to transfer industry messages. It was another significant project that was two months in the making.

    Our CRM 360 system is in the center, and everything is bolted onto it, such as the data flows system, the customer portal, the customer app, the broker portal, and Methodia’s Cockpit.

    We worked together on the design. Methodia has a “vanilla package”, which is the standard package they offer to every supplier, and includes a logo and a standard interface. However, because our company was relatively new to the UK, Methodia worked to ensure that it was presented in a way that the UK would understand. This included simple things like using pounds sterling and the format in which energy information is presented in a bill. 

    The last project we did with Methodia was a simple customer service tool for our customer support team. We didn’t want to release the whole system to our customer service team, so we’ve made a simplified service tool that, for all intents and purposes, has all the data in the main CRM 360 system, but much better on the eyes. It’s presented in a way that makes it much easier to find information when a customer requests simple thing like accounts, meter points, and recent bills. It’s all presented in a nice, simple format for the customer service team.

    We’re starting work on a partner portal in the next few weeks. We will allow our biggest clients to create reports and submit contracts. We’ve created a broker portal and we started this project around four months ago. It will allow us to bill customers, manage their data, and also take care of the sales element in priced contracts. We can make initial quotes and transfer those over to our CRM 360 solution. We have around 100 partners, and this portal will give us a lot more vision about what they’re doing on a day-to-day basis. We’ll be able to see every price, quote, and tender. At the moment, we’re blind to that activity; all we get is the contract coming through. The broker portal is a significant project that’s about to start with Methodia.

    RESULTS & FEEDBACK

    What evidence can you share that demonstrates the impact of the engagement?

    Around 75% of our customer base is signed up to Methodia’s online portal, whether it’s by mobile or web. I think this is a success in itself, given that not every energy supplier in the UK has a customer portal or app. We’ve separated ourselves a bit from other competitors, and it’s given us a competitive edge.

    We have 100 brokers pricing through us. It’s difficult to say how many more have signed up with us as a result of Methodia’s work, but, when we first started speaking to these brokers, we had very little to showcase in terms of system tools and the ability to manage their customers. Now, they have access to a broker portal where they can secure contracts themselves, and see how their customers are going to view their bills and raise queries. We have a great set of tools to sell gas energy to our network, whereas we had very little before. They’ve given us the ability to offer a package to the broker.

    We’ve also had some good feedback from a customer point of view. Users can log into the system on behalf of their own users, and it’s easy to use and understand. They like the way their bills are presented, our reconciliation statements, and the way the system credits and debits itself. We’ve had good feedback from the industry about it, although we haven’t heard from individual customers.

     How did Methodia perform from a project management standpoint?

    Their project management team is clear and concise. Methodia creates project plans, see those through, and share reports on a weekly basis, to make sure we all understand what the goals are. If there’s a delay or problem, they’ll stay late and work hard to make sure we’re getting things done on time. They’ve been genuinely great from start to finish, especially our project manager. They understood everything we wanted them to do, and they came back to us when they had a question.

    We built a real connection and trust very quickly. They weren’t scared to showcase their systems with demos, and there was a lot of videoconferencing to start with.

    As we’ve grown the relationship, we’ve become more integrated with Methodia’s back-office

    team. We flew out there in June 2018 to meet them. We were speaking to them every day, but we’d never met them face to face. We have a stronger relationship now because we’re dealing with 8–9 people from their team, not 1–2. They’re resolving issues with our system on a daily basis, so we need to speak to them every day. We’ve gotten to trust them more after meeting them, and we’ve given them more work as a result.

    What did you find most impressive about them?

    Methodia’s motto is “If you grow, I grow”, and we love it. We’re an aspiring business, and the idea that a supply-chain partner wants us to grow is really inspiring. The fact that they’re happy to work with us to get there gives us a lot more ambition and drive.

    The teams themselves are great. They work hard, they work late, and they get everything done. They’ve made some mistakes, but they rectified them. The language barrier hasn’t been a problem.

    Are there any areas they could improve?

    Methodia is system-focused, and they can sometimes forget about the customer. For example, if the industry thinks we have to do it one way, that’s what they’ll suggest. It’s important for them to make sure they continue to listen to the end user, namely suppliers.

    Do you have any advice for future clients of theirs?

    Clients should visit Methodia’s offices and meet their team, and get a level of trust in the team. It’s important to fully integrate with Methodia, and not just rely on Skype and phone calls. Meeting them face to face and realizing there are people behind the names will make for a better relationship.

    It’s also important to review the terms and conditions properly before shaking hands. Methodia will honor those terms, and we haven’t had any issues in this area. I suggest clients demo the systems offered by Methodia and make sure they understand what’s in the vanilla package.

    5.0
    Overall Score
    • 5.0 Scheduling
      ON TIME / DEADLINES
    • 5.0 Cost
      Value / within estimates
    • 5.0 Quality
      Service & deliverables
    • 5.0 NPS
      Willing to refer