Meru Accounting

BACKGROUND

Please describe your company and position.

I am the Vice President of Build. Change. Impact.

Describe what your company does in a single sentence.

We are an awarding winning Business Coaching & Leadership Consulting Firm. We help business owners and leaders ensure their company is an asset and moves them closer to what they truly desire.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Meru Accounting to accomplish?

• Accounting & Bookkeeping
• Tax Preparation

SOLUTION

How did you find Meru Accounting?

3rd party

Why did you select Meru Accounting over others?

• Pricing fit our budget
• Good value for cost

How many teammates from Meru Accounting were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Meru performs monthly reconcilation of our various account and keeps track of them in Xero accounting software. Additionally they provide reports on schedule and as requested. They are available for phone calls as needed and for the last several years they have also assisted with tax preparation alongside accounting and tax strategy

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Scheduled reporting 
• Tax prep due dates

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes. Meru has been available for calls to answer questions, provide clarity, and adjust transactions as required.

What was your primary form of communication with Meru Accounting?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their willingness to serve and ensure they deliver results that are aligned with client expectations is impressive.

Are there any areas for improvement or something Meru Accounting could have done differently?

Sometimes cross departmental communications can have mis-aligned timelines thus creating confussion or missed expectation from the client's end. 

Additionally, there is sometimes instructions / requests that are missed; in particular if it falls outside the normal scope of their internal processes. The above being said, we have used Meru for over 5 years so these "issues" are few and far between and have never been enough of an issue to warrant using a different provider. Meru is always willing to improve and ensure we get the result we are looking for.

BACKGROUND

Please describe your company and position.

 I am the Admin Assistant of an other industries company 

Describe what your company does in a single sentence.

Our company partners with the coaches to launch an app where the tech part is handled by the company and the coaches are responsible for the content

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Meru Accounting to accomplish?

• Book Keeping

SOLUTION

How did you find Meru Accounting?

Referral

Why did you select Meru Accounting over others?

Referred to me

How many teammates from Meru Accounting were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We engaged the services of Meru Accounting to manage and streamline our financial operations, ensuring compliance with accounting standards. The scope of their work encompassed a comprehensive range of services tailored to meet our specific financial management needs.

• Financial Record Keeping: The company meticulously maintained accurate and up-to-date records of all our financial transactions. This included the management of invoices, receipts, and expenditures, ensuring every financial movement was properly documented and easily traceable.
• Account Reconciliation: Meru Accounting performed monthly reconciliations of our bank accounts, credit cards, and financial statements. This not only ensured the accuracy of our financial records but also provided us with a clear, real-time view of our financial health.
• Payroll Processing: The bookkeeping company handled all aspects of payroll processing, including the calculation of wages, distribution of paychecks, and the management of tax withholdings. Their attention to detail and adherence to regulations ensured a seamless payroll operation.
• Tax Preparation and Filing: Meru Accounting took charge of preparing and filing our taxes, ensuring compliance with the latest tax laws and regulations. Their expertise in this area mitigated risks and maximized our financial efficiencies.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The engagement with Meru Accounting yielded several measurable outcomes, underscoring the progress and success of their bookkeeping and financial management services:

1. Enhanced Financial Accuracy: Post-engagement, a significant reduction in financial discrepancies was observed. Error rates in financial records dropped, showcasing the meticulousness and precision of their record-keeping and reconciliation processes.
2. Improved Cash Flow Management: Through diligent cash flow monitoring and reporting, our cash flow management improved. This was evidenced by an increase in working capital, enabling more strategic business investments and operational fluidity.
3. Cost Reduction: Detailed financial analysis and budgeting advice led to a noticeable reduction in unnecessary expenditures. Cost savings positively impacted our bottom line.
4. Tax Optimization: Expert handling of tax preparation and filing resulted in optimized tax liabilities. We benefited from tax savings amounting to [specific amount], alongside a [specific percentage] reduction in compliance-related issues or penalties.
5. Timely Financial Reporting: The punctuality and accuracy of financial reporting improved markedly. Timely access to financial reports enhanced our decision-making process, with a [specific percentage] increase in on-time report delivery.
6. Employee Satisfaction: Streamlined payroll processing and accurate handling of employee financial matters led to an increase in employee satisfaction.

In conclusion, the partnership with Meru Accounting not only brought about immediate improvements in our financial operations but also laid a solid foundation for sustained financial health and strategic decision-making. The tangible outcomes, marked by enhanced accuracy, cost savings, and strategic financial planning, clearly demonstrate the progress and success of the project.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Meru Accounting's project management was highly organized and efficient, characterized by clear communication and structured timelines. They consistently delivered items on time, often exceeding our expectations in terms of speed without compromising on quality. The team was proactive in their approach, regularly updating us on progress and ensuring that all deliverables met the set deadlines. 
Their responsiveness to our needs was exceptional. They were quick to address any concerns and adaptable in modifying their approach to better suit our evolving requirements. Meetings and discussions were always constructive, focusing on problem-solving and optimization of processes. 
The team demonstrated a deep understanding of our business needs, reflecting their commitment to not just meeting, but exceeding client expectations. Their ability to blend professionalism with a personalized approach made them not just a service provider but a trusted partner in our business operations.

What was your primary form of communication with Meru Accounting?

Virtual Meeting

What did you find most impressive or unique about this company?

What stood out most about Meru Accounting was their exceptional blend of professional expertise and personalized service. Their team exhibited not only an in-depth understanding of complex financial concepts but also a genuine commitment to tailoring their services to fit our unique business context. The precision and attention to detail in their work were unparalleled, ensuring accuracy in every aspect of their service delivery. 
Moreover, their proactive communication and ability to anticipate our needs before they arose set them apart from other service providers. The innovative solutions they provided for our financial challenges demonstrated their forward-thinking approach and dedication to staying ahead in their field. 
It was also impressive how they leveraged technology to streamline processes, making our financial management more efficient and transparent. Their team's approachability and readiness to provide support whenever needed created a strong sense of partnership, which was both unique and invaluable to our company.

Are there any areas for improvement or something Meru Accounting could have done differently?

While Meru Accounting delivered exceptional service overall, there are a few areas where further enhancements could be beneficial. Firstly, while their use of technology is advanced, further integration of cutting-edge financial tools could streamline processes even more. Secondly, expanding their training on industry-specific regulations could provide even more tailored advice to clients in niche sectors. 
Additionally, although communication was generally excellent, establishing more frequent check-ins during critical phases of financial planning could ensure alignment and adaptability to sudden market shifts. Lastly, expanding their service offerings to include more in-depth training for client teams on financial software and tools could empower clients to manage their day-to-day financial tasks more effectively. 
These suggestions are minor enhancements to an already robust service offering and are aimed at pushing the boundaries of excellence even further.

BACKGROUND

Please describe your company and position.

I am the VP of Finance and Innovation of a consulting company

Describe what your company does in a single sentence.

Consulting

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Meru Accounting to accomplish?

• Book Keeping
• Budget Planning

SOLUTION

How did you find Meru Accounting?

• Online Search

Why did you select Meru Accounting over others?

• High ratings
• Pricing fit our budget
• Good value for cost

How many teammates from Meru Accounting were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Book Keeping, Accounting (Corporate & Personal Tax), budget planning

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Built new financial systems within the business to stay up to date.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes, they are very timely and respond to emails pretty fast, even though they are on the other side of the world.

What was your primary form of communication with Meru Accounting?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

I was surprised to always have only one contact within the company, which has been nice. They seem to have a good culture and are always happy when we are able to chat, even though they tend to work late hours to accommodate our schedules in the USA.

Are there any areas for improvement or something Meru Accounting could have done differently?

There were some issues with the personal taxes that took quite a while to get through, but it was also not a cut and drive situation either. There tended to be a bit of a language barrier at points, butwith a bunch of work, it seems to have resolved itself.

BACKGROUND

Please describe your company and position.

I am the Manager Sales and BI of Stunned Mind LLC

Describe what your company does in a single sentence.

Welcome to our official licensed Anime and Pop culture online store! We are dedicated to bringing you the best and most authentic merchandise from your favorite anime series, manga, video games, and pop culture icons. Our store is a haven for fans who want to showcase their love and passion for these beloved franchises through high-quality products.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Meru Accounting to accomplish?

• Book Keeping
• Financial Reporting

SOLUTION

How did you find Meru Accounting?

• Online Search

Why did you select Meru Accounting over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Company values aligned

How many teammates from Meru Accounting were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

1. Recording Financial Transactions:
   1. Enter sales and purchase invoices into QuickBooks.
   2. Record payments, receipts, and bank deposits accurately.
   3. Track and categorize expenses based on the chart of accounts.
   4. Enter payroll transactions, if applicable.
   5. Reconcile credit card and bank statements with QuickBooks records.
2. Accounts Receivable:
   1. Generate and send customer invoices and statements.
   2. Record customer payments and apply them to the appropriate invoices.
   3. Monitor and follow up on outstanding customer balances.
3. Accounts Payable: 
   1. Record supplier invoices and bills.
   2. Set up and process payments to suppliers.
   3. Maintain a system for tracking and managing supplier balances.
4. Bank, Vendor and Inventory Reconciliation:
   1. Regularly reconcile bank and credit card statements with QuickBooks records.
   2. Investigate and resolve any discrepancies identified during reconciliation.
   3. Do Periodic Vendor reconciliation
   4. Do inventory reconciliation for all the stock location on timely manner
5. Financial Reporting:
   1. Generate standard financial reports, such as balance sheets, income statements, and cash flow statements.
   2. Customize reports as per client requirements.
   3. Provide analysis of financial data and key performance indicators.
6. Periodic Closing:
   1. Perform month-end and year-end closing procedures.
   2. Generate financial reports for the designated periods.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Accuracy of Financial Records: The accuracy of financial records can be measured by comparing the reconciled balances in QuickBooks with bank and credit card statements. A low percentage of reconciliation discrepancies indicates a high level of accuracy in recording financial transactions.
• Timeliness of Financial Reports: The project's success can be measured by the timely generation of financial reports. This can be quantified by tracking the number of days between the end of a reporting period (e.g., month, quarter, year) and the delivery of the corresponding financial reports. A shorter turnaround time indicates efficient bookkeeping processes.
• Reduction in Errors and Discrepancies: Measure the number and severity of errors and discrepancies in the bookkeeping records over time. A decrease in the frequency and significance of errors demonstrates progress in maintaining clean and reliable financial data.
• Financial Statement Analysis: Assess the ability to provide meaningful financial analysis and insights. This can be measured by the implementation and tracking of key performance indicators (KPIs) relevant to the client's business. The quality and depth of financial analysis demonstrate the bookkeeper's ability to provide valuable insights for decision-making.
• Compliance with Tax and Regulatory Requirements: Measure the accuracy and completeness of financial data related to tax and regulatory reporting. This can be assessed by evaluating the successful completion of tax filings, absence of penalties or fines, and compliance with applicable accounting standards and regulations.
• Client Satisfaction: Gauge client satisfaction through regular feedback, surveys, or reviews. Client feedback can provide insights into the quality of service, responsiveness, and overall satisfaction with the bookkeeping services provided. A high level of client satisfaction indicates a successful project outcome.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes, they were able to deliver on Time. The understand the requirement and took right measure to complete the project

What was your primary form of communication with Meru Accounting?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They're receptive and responsive to customer measures. The team takes action and delivers with a quick turnaround

Are there any areas for improvement or something Meru Accounting could have done differently?

None

BACKGROUND

Please describe your company and position.

I am the OWNER of a consumer products company

Describe what your company does in a single sentence.

Distribute furniture

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Meru Accounting to accomplish?

• Bookkeeping

SOLUTION

How did you find Meru Accounting?

• Online Search

Why did you select Meru Accounting over others?

• High ratings
• Pricing fit our budget
• Good value for cost

How many teammates from Meru Accounting were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Consolidating bank statements, monthly sales reports, expense report, profit and loss statement

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

By outsourcing our bookkeeping to Meru Accounting, we have experienced substantial time and cost savings. Their efficient processes and expertise have streamlined our financial operations, allowing us to focus on core business activities.

Perhaps the most valuable outcome of working with Meru Accounting is the peace of mind it brings. Knowing that our bookkeeping is in the hands of professionals who are dedicated to accuracy, compliance, and financial success allows us to focus on what we do best: running our business.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their project management approach is characterized by efficiency, reliability, and a strong commitment to meeting our needs. They have consistently demonstrated their dedication to delivering quality work on time and addressing our requirements with a high level of responsiveness and professionalism.

What was your primary form of communication with Meru Accounting?

• Virtual Meeting

What did you find most impressive or unique about this company?

What impresses us most about Meru Accounting is their unparalleled commitment to accuracy, their proactive approach to financial management, and their ability to consistently deliver exceptional service tailored to our specific needs. They are not only our trusted financial partner but also a key contributor to our ongoing success.

Are there any areas for improvement or something Meru Accounting could have done differently?

As our business has grown and evolved, we have encountered new financial challenges that could have been addressed proactively by Meru Accounting. While they have consistently provided valuable insights and guidance, a more proactive approach our business needs would have been beneficial. These areas for improvement, however, are minor in comparison to the exceptional level of service and expertise provided by Meru Accounting.

BACKGROUND

Please describe your company and position.

I am the CEO of Lyons Health

Describe what your company does in a single sentence.

Healthcare services

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Meru Accounting to accomplish?

• Bookkeeping

SOLUTION

How did you find Meru Accounting?

Online Search

Why did you select Meru Accounting over others?

Other

Describe the scope of work in detail. Please include a summary of key deliverables.

Corporate bookkeeping

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Complete corporate bookkeeping and account reconciliation, deliver correct files to client.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

On 09/02/23, my company was billed $509.85 by Meru Accounting (Rushabah, Harnish, and Viana) for bookkeeping services that were never provided. Despite our company not receiving any books, Meru refused to refund the deposit. In response, I initiated a dispute with my bank over the unrendered services.

Regrettably, to this day, we have not received the refund. Meru's actions have resulted in a loss of $509.85 for our company, and it is imperative that they are held accountable for their fraudulent behavior. Additionally, numerous individuals have shared similar complaints about Meru on various platforms. I urge for the reimbursement of $509.85 owed to our company due to the absence of services rendered.

What was your primary form of communication with Meru Accounting?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They are unprofessional and dishonest.

Are there any areas for improvement or something Meru Accounting could have done differently?

They accepted my deposit, then never rendered services. All they did was lie about work and I never got any files from them.

BACKGROUND

Please describe your company and position.

I am an Executive of Sentinel.

Describe what your company does in a single sentence.

Family office investment company.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Meru Accounting to accomplish?

all accounting except tax

SOLUTION

How did you find Meru Accounting?

Online Search

Why did you select over others?

• High ratings
• Pricing fit our budget
• Good value for cost

How many teammates from Meru Accounting were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• General ledger
• Monthly preparation of financial statements

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Financial reporting was expedited on a cost-effective basis.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They are generally very good.

What was your primary form of communication with Meru Accounting?

Virtual Meeting

What did you find most impressive or unique about this company?

We're impressed with their willingness to address concerns on a timely basis. The project manager, Leah, is terrific.

Are there any areas for improvement or something Meru Accounting could have done differently?

We need a backup, Leah. On occasion, she is not available.

BACKGROUND

Please describe your company and position.

I am the Monthly Management Accounts of a business services company 

Describe what your company does in a single sentence.

Investment Management

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Meru Accounting to accomplish?

• Monthly Management Accounts

SOLUTION

How did you find Meru Accounting?

• Online Search

Why did you select Meru Accounting over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost

How many teammates from Meru Accounting were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

Deliverables was monthly financials

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Monthly financials delivered on a timely basis

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes they did, once the initial understanding was established.

What was your primary form of communication with Meru Accounting?

• Virtual Meeting

What did you find most impressive or unique about this company?

They are highly responsive and very professional.

Are there any areas for improvement or something Meru Accounting could have done differently?

None

BACKGROUND

Please describe your company and position.

I am the Founder of a real estate investment company.

Describe what your company does in a single sentence.

Real Estate Investing

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Meru Accounting to accomplish?

• Bookkeeping

SOLUTION

How did you find Meru Accounting?

Referral

Why did you select Meru Accounting over others?

Great culture fit

Describe the scope of work in detail. Please include a summary of key deliverables.

P&L sheets & vlass tracking

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Client from USA. I had an extremely disappointing experience. Lack of professional courtesy & commitment, not following through the pre-decided rates.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

1. The monthly rates for future months included catching up on past months. But after 20 days, they deny it, and instead charge me full monthly fee on backdated months. No bookkeeping company even in US charge like that for catching up on past months.
2. NO single point of contact with decision making
3. Tried setting up several meetings to resolve the issues. Later, they booked a meeting - still their senior decision making POC Rushabh didn't show up, and instead wasted time following up with other juniors. They agreed to provide me another quote for catch up months of 2023 in 2 days but then they instead stopped responding completely. Got a refund of $100 plus a wasted month in waiting.

What was your primary form of communication with Meru Accounting?

Email or Messaging App

What did you find most impressive or unique about this company?

Nothing

Are there any areas for improvement or something Meru Accounting could have done differently?

Deliver what was committed and agreed upon

BACKGROUND

Please describe your company and position.
I am an executive at Kushmanda Tech
Describe what your company does in a single sentence.
Build Software Products.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Meru Accounting to accomplish?

• Account Recon.
• Balance Sheet
• Book Keeping

SOLUTION

How did you find Meru Accounting?
Online Search
Why did you select Meru Accounting over others?

• High ratings
• Pricing fit our budget
• Good value for cost

How many teammates from Meru Accounting were assigned to this project?
2-5 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
Good Support in Recon Team understand the problems well. Reasonable Pricing. Very flexible to customer needs.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?
Books in Order.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
Yes. Very professional responses.
What was your primary form of communication with Meru Accounting?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?
I'm impressed with their delivery team, flexibility, and domain expertise.
Are there any areas for improvement or something Meru Accounting could have done differently?
Not that I can think of.