Offshore Custom Software Made Easy

GOLD VERIFIED

If you’re looking for a cheap offshore production shop, that’s not us. If a long-term partnership with a highly-efficient, easy-to-work-with global leader is more your style, you’ve landed in the right place. By enrolling the best and brightest minds in Bulgaria, we deliver innovative custom software solutions with a personalized touch.

 

 

We recognized the potential of Bulgaria back in 2001 and helped it grow into the tech hub it is today. Along the way, we built long-term relationships with global clients, scaling with them as their technology needs grew. Employees in our five Bulgarian offices are 100% fluent in English and work noon–8pm local time (4am–noon CST). This makes communication a breeze and gives us four hours of daily overlap in working hours for meetings and exchanging ideas. We conduct daily standups that keep everyone on the same page even if they’re not in the same office, city, or even country.

 

 

Technology is constantly evolving, making it daunting to navigate. We pride ourselves on our ability to demystify digital trends and cut through the jargon. We’ll guide you through the best options to fulfill your business needs in the most efficient way possible.

 

 

Our company’s flat structure allows the opportunity to work directly with your development team as well as our senior leadership team. You’ll work, learn, and celebrate successes together while connecting on a personal level. Swap music recommendations, geek out about movies, and discuss weekend plans as you would with someone in your own office.

 

 
$50,000+
 
$50 - $99 / hr
 
250 - 999
 Founded
2001
Show all +
Minneapolis, MN
headquarters
other locations

Portfolio

Key clients: 

AstraZeneca, Cambria, Trane, Graco, Foss Swim School, Jostens, SafetyNet, World Marrow Donor Association, Questar, Ride Spot, APG Cashdrawer, POPS! Diabetes Care, Societe Generale, InboxDollars

Mobile App Development for Building Brave Image

Mobile App Development for Building Brave

GOAL: Creagte a digital platform for women to connect with mentors and grow both professionally and personally.

TAILORED ADVICE MEETS ORGANIZATIONAL DEVELOPMENT: MentorMate partnered with Building Brave to develop the second iteration of their mobile app. The team incorporated two unique features that set Building Brave apart from other mentoring apps. Based on their interests, Building Brave users join mentorship

circles that consist of several mentors of whom they can ask questions — anonymously if they wish. Secondly, the app gives businesses the ability to create private communities within the Building Brave platform to support the career development of women in their organization.

TECHNOLOGIES/SERVICES: iOS, Android, UX/UI, QA

E-commerce Development for SafetyNet Image

E-commerce Development for SafetyNet

GOAL: Give customers peace of mind by creating an insurance platform that pays out should a policyholder suddenly lose their employment.

INSURANCE REIMAGINED: MentorMate worked with SafetyNet to determine how best to bring this new insurance platform to life. The team built a Stripe-integrated, responsive website that could easily take secure monthly payments from customers. The website also has a built-in rules engine,

the ability to create customized insurance documents in real-time, and an admin portal that SafetyNet’s customer service teams use to evaluate and payout claims.

TECHNOLOGIES/SERVICES: iOS, Android, Web Development, UX/UI, QA

Web Development for World Marrow Donor Association Image

Web Development for World Marrow Donor Association

GOAL: Give doctors around the world the means to quickly and more efficiently match patients with life-saving bone marrow donors.

MODERN MEDICINE: MentoMate modernized WMDA’s database architecture and built a system that easily handles multiple data sets for their network of over thirty-three million donors spanning fifty-five countries. The data is housed in a web portal that doctors from around the world can access. A

doctor simply inputs pertinent details about their patient and the portal returns any potential matches. 

TECHNOLOGIES/SERVICES: Cloud, Web Development, SQL, PHP, UX/UI, QA, Strategic Consulting

Homes for Heroes®  Image

Homes for Heroes®

GOAL: Streamline payment processing and serve a growing user base with a modern digital platform.

SCALE PLATFORM AND IMPROVE PAYMENT PROCESSING: We built a custom responsive web application that combines content management, customer management, workflows, and a new payment system. The application securely increases engagement and improves the buying and lending experience for Homes for

Heroes' real estate agents, lenders, home buyers, and home sellers.

TECHNOLOGIES/SERVICES: Web, UX/UI, QA, PHP, Project Management

The Great Northern  Image

The Great Northern

GOAL: Promote cultural programming on a dynamic a digital platform that flexes with a growing organization’s needs.

EVOLVE STRATEGIC MISSION WITH A FLEXIBLE PLATFORM: Administrators using The Great Northern’s new responsive web application benefit from a CMS that supports a high degree of customization and control so its digital presence remains fresh and engaging throughout the year. The Great Northern has the polished

and flexible platform that can reliably support its evolving mission

TECHNOLOGIES/SERVICES: UX/UI, QA, Cloud, Frontend, Backend, Web Development, Strategic Consulting

U of M IGDILab Image

U of M IGDILab

GOAL: Use software to track literacy development and facilitate research initiatives therein.

CAPTURE DATA TO IMPROVE LITERACY: We worked with U of M researchers to build an application that measures young children’s literacy levels and language skills more effectively, but also equips teachers with data that can inform more effective lesson plans and assessment strategies. The software makes the work of research more

efficient, as it supports more rapid and less costly testing of hypotheses.

TECHNOLOGIES/SERVICES: Backend, iOS, Bluetooth, Mobile

POPS! Diabetes Care Image

POPS! Diabetes Care

GOAL: Develop a mobile app that empowers people to manage their diabetes  on their own terms

SIMPLIFY HIPAA-COMPLIANT DATA SHARING: Our solution syncs the user's smartphone to a glucose meter through a mobile app interface. User data is shared with healthcare professionals through a cloud-based, HIPAA-compliant network. Users may choose to share their data with family members to

reinforce the management of healthy habits in a holistic way.

TECHNOLOGIES/SERVICES: Mobile, Web, UX/UI, iOS

Kaviva Image

Kaviva

GOAL: Create a platform solution that improves health management, benefits awareness and enrollment by connecting insurance companies, providers and employers with members.

TARGETED CONTENT USERS NEED: The app allows employers, benefits companies and health plans the ability to deliver curated content users seek; with push notifications, banner ads, SMS or email. After a brief

questionnaire, Kaviva automatically promotes well-being through gentle guidance, education and feedback.

TECHNOLOGIES/SERVICES: Android, Backend, Database, iOS, Mobile, Software Testing, Java, Web

READ THE CASE STUDY 

FOSS Swim School Image

FOSS Swim School

GOAL: Ease class registration, survey completion, and enable a deeper engagement with customers with a new digital platform. 

TOOLS THAT REDUCE BARRIERS TO LEARNING: Our experts collaborated with FOSS to design and deliver a robust web experience that supports communications between customers and staff. iPad-based questionnaires provide outlets for parents to share comments and concerns

in real time.

TECHNOLOGIES/SERVICES: backend, database, strategic consulting, UX/UI, iOS, AngularJS, .NET, SQL Server

InboxDollars Image

InboxDollars

GOAL: Build upon internal developers' capabilities to satisfy mpre users via mobile screens.

ENGAGE MOBILE USERS: Leading the technical strategy behind the InboxDollars mobile applications, our developers built and continue to refine application layout and design, security recommendations, SDK integrations, and their positioning on app

stores. 

TECHNOLOGIES/SERVICES: Dedicated team, frontend, iOS, Android

READ THE CASE STUDY 

Spok Image

Spok

GOAL: Create a customized HIPAA-compliant messaging system for providers and their teams.

COORDINATING CARE THROUGH INTEGRATED COMMUNICATIONS: We designed software that allows teams to customize their communication preferences so messages reach them on their preferred devices. Smartphones or tablets can be used to receive secure code alerts, view patient updates, check lab results,

prioritized two-way administrator messaging and more.

TECHNOLOGIES/SERVICES: Android, iOS, Microsoft .NET, Software Testing, UX/UI, Web

READ THE CASE STUDY

 

Adventium Labs Image

Adventium Labs

GOAL: Leverage technology to increase student-to-student collaboration and information retention in the classroom.

TECHNOLOGY INSPIRES COLLABORATIVE LEARNING: iNeuron, a collaborative app for iPads, offers expertly-designed, self-paced lessons in neuroscientific concepts via an interactive, learning-oriented game.

TECHNOLOGIES/SERVICES: Mobile, iOS, Backend

OperaDDS Image

OperaDDS

GOAL: Give dentistry professionals access to a communication dashboard they can access from a smartphone or a computer.

RAPID ON-DEMAND CARE: OperaDDS allows users to send HIPAA-compliant messages to their team members. The platform includes several components. The online collaboration portal, Chorus, enables secure email communication, patient progress tracking and lab data review.

Chorus ensures team cases and conversations are always efficient and always available.

SINGLE-TOUCH MESSAGING: The Pager functionality gives teams the ability to send single-touch messages. Members can customize their communication preferences and even select messages from preset options.

WeVest Image

WeVest

GOAL: Put the computing and predictive power of a financial planner into the hands of consumers

PERSONALIZING INVESTMENT GUIDANCE: We partnered with WeVest to build a responsive web app and proprietary algorithms that provide recommendations to save against short and long-term goals.

TECHNOLOGIES/SERVICES: Backend, Database, Financial, LAMP, Marketing, Software

Testing, Strategy, UX/UI, Web

READ THE CASE STUDY

blackriver Image

blackriver

GOAL: Create a tool to bring the data-driven and social elements of the cycling experience together

A PLATFORM TO ENHANCE EXPERIENCE: We worked with blackriver to design an app that helps users find, track and curate social cycling experiences. blackriver is as much a place to share photos and find cycling inspiration as it is a tool that facilitates connections between riders and the

local shops they support.

TECHNOLOGIES/SERVICES: Android, iOS, Microsoft .NET, Mobile, UX/UI, Web

Twin City Outdoor Services Image

Twin City Outdoor Services

GOAL:  Build a centralized, cloud-based solution to help property managers catalogue and maintain their investments.

MANAGING WORK VISUALLY: We built an app and desktop tools allowing property managers to view a map of a given building and log Points of Interest, or problem areas, by touching the screen of their smartphone.

STREAMLINE COMMUNICATIONS: 1Spot is

also designed to eliminate wasted time and simplify workflows.  Using geolocation, site layouts and issues can be viewed at any given time. 

TECHNOLOGIES/SERVICES: Backend, Database, Microsoft .NET, Mobile, Software Testing, Web

READ THE CASE STUDY

Venture Solutions Image

Venture Solutions

GOAL: Increase digital relevancy with a white label SaaS solution.

A DIGITAL SOLUTION TO SUSTAIN PROFIT: We helped Venture Solutions modernize its business by developing a mobile compatible and web responsive software concept that gives end users access to financial planning features.

TECHNOLOGIES/SERVICES: UX/UI, Web

EVINE Live Image

EVINE Live

Goal: Integrate the streaming broadcast with online access for viewers seeking a complete shopping experience.

MULTI-SCREEN CONTENT ENGAGEMENT REALIZED: EVINE Live, wanted to facilitate multi-screen content consumption enabling viewers to watch, shop, chat about and share their purchases without jarring or distracting their customers. To do this we designed an interactive shopping

portal that combined streaming and online media to create an integrated user experience. 

TECHNOLOGIES/SERVICES: Android, iOS, Software Testing, Strategy

READ THE CASE STUDY

NativeX Image

NativeX

GOAL: Engage new users on mobile devices with a better platform.

CAPTIVATING IN-APP ADVERTISING: We designed a new advertising platform, several websites and apps with predictive analytics capabilities, helping NativeX make an impact and crack the mobile advertising market.

TECHNOLOGIES/SERVICES: Android, JAVA, Microsoft .NET, Mobile, Web

Early Learning Labs Image

Early Learning Labs

GOAL: Build a digital tool to optimize early childhood assessments and supports kindergarten readiness.

HARNESSING DATA TO SUPPORT STUDENT ABILITY: We developed a technology suite that improves student performance monitoring and helps educators and administrators can make more data-based decisions for classrooms and districts. Long term progress goals can be met and education practices

can be better understood.

TECHNOLOGIES/SERVICES: LAMP, Mobile, Strategy, Testing, UX/UI, Web

Trane Image

Trane

GOAL: Building operators need to respond quickly to customer calls.

EVOLVING TO SATISFY TODAY’S CUSTOMERS: The Trane Tracer BAS Operator Suite mobile app we built transforms HVAC system management providing a platform for data-driven services for monitoring and high-performance buildings.

FULL-ACCESS REMOTE CONTROL: The Trane Tracer Building Automation System

Operator Suite mobile app places the controls in the hands of building operators, allowing for quick and efficient adjustments, from monitoring equipment and temperatures to managing alarms.

TECHNOLOGIES/SERVICES: Android, Java, iOS, Mobile

READ THE CASE STUDY

Venture Solutions Image

Venture Solutions

GOAL: Design software solutions so consumers can easily manage multiple finances.

CONCEPTUALIZE, ARCHITECT A WHITE LABEL, MULTI-TENANT SAAS SOLUTION: We designed software to give users the ability to see and interact with mortgage statements. This solution allows users the ability to pay statements on a month-by-month basis or set up a recurring payment schedule. Users can also manage

multiple mortgages at once, view their current month and historic months along with viewing escrow and tax payments.

TECHNOLOGIES/SERVICES: Strategy, UX, Web

READ THE CASE STUDY

 

Little Peanut on the Go Image

Little Peanut on the Go

GOAL: Create an app to organize childcare information and streamline parents’ ability to share it.

FULL-STACK MOBILE DEVELOPMENT: Little Peanut on the Go, available in Google Play and the Apple Store, allows parents to create profiles for each child including medication emergency contacts and necessary instructions. Parents can create packing lists and care schedules, then share those

with caregivers as many times as they need. While parents are away, they can check the app to view status posts caregivers have left cataloging progress throughout the day.

TECHNOLOGIES/SERVICES: Android, Backend, Database, iOS, Microsoft .NET Mobile, Software Testing, UX/UI, Web, Xamarin

READ THE CASE STUDY

Jostens SchoolWay™ Image

Jostens SchoolWay™

GOAL: Simplifying school-­to-­home communications by transforming the smartphone into an updates and resource hub.

RELAYING SPECIFIC UPDATES OR CRITICAL FACTS: The Jostens SchoolWay™ app features real-time push notifications sent by administrators and a feed that gathers customized news for users. The statuses can be text-­based but also support the distribution of multimedia content

including photo galleries and documents.

TECHNOLOGIES/SERVICES: Android, Marketing, Mobile, Software Testing, Strategy, UX/UI

READ THE CASE STUDY

Agile Frameworks Image

Agile Frameworks

GOAL: Help multi-disciplinary engineering firms realize the benefits of the MetaField software program.

IMPROVE PROCESS & QUALITY: Agile Frameworks saw an opportunity to use smartphones on job sites to help reduce time and errors.

REAL-TIME DATA INTEGRATION: The app needed to interface with a variety of client systems, including accounting,

CRM and project management. MentorMate teamed with Agile’s internal development staff and provided supplementary resources. Components of the solution included experience mapping, mobile application design, mobile application development, mobile app infrastructure integration, platform applications and back-end web platform development.
Escali SmartConnect™ Image

Escali SmartConnect™

GOAL: Integrate kitchen and bathroom management into holistic health regimens while keeping track of recipes and nutrition.

WELLNESS MANAGMENT: Escali saw an opportunity to combine the proactive awareness of a smart kitchen scale with the ability to track results on a smart body weight scale in an app.

TRACKING + ANALYSIS: The Escali SmartConnect™ Body Scale

allows you to track weight and BMI (Body Mass Index) with the same simple app. It also sends weight measurements to the Escali SmartConnect™ app, which analyzes 35 nutrients from a selection of more than 8,000 food items. Users can create a food journal along with viewing measurements conversions to better proactively manage health.
MyMeds Image

MyMeds

GOAL: Help patients remember, track and understand their prescriptions.

TRACKING PATIENT PRESCRIPTION INFORMATION CAN BE COMPLICATED: Patients are often hospitalized because they fail to follow medication instructions properly. This care and cost can be prevented.

IMPROVING DOSAGE ACCURACY WITH MHEALTH: The MyMeds patient medication

manager available for iOS and Android devices with added web functionality allows a user to make up to ten profiles for themselves and family with customized medication reminders. All records are stored on a HIPAA-compliant server.

TECHNOLOGIES/SERVICES: Android, iOS, Mobile Software Testing 

READ THE CASE STUDY

France 44 Image

France 44

GOAL: Customer loyalty is critical to liquor and charcuterie distributor France 44. The challenge is mirroring an artfully crafted customer experience in a mobile app.

BUILDING AN APP AND BRAND LOYALTY: We created an app that allows customers to explore the wines, spirits and beers available at France 44, mark their favorites, write tasting notes and find recommendations based on

personal tastes and preferred selections. Customers can create shopping and wish lists or organize their favorite drinks by style, mood or occasion.

TECHNOLOGIES/SERVICES: Android, Backend, Database, iOS, Mobile, LAMP, UX/UI, Web

READ THE CASE STUDY

MobCon Image

MobCon

GOAL: MobCon US, a top mobile and strategy conference, needed a next-generation digital campaign and app to build community.

A MOBILE EXPERIENCE BUILT FOR INTERACTION: By selecting from a list of breakout sessions, users can create a personalized agenda and view the full list of available activities, sponsors, speaker bios and session description.

CONNECTING THROUGH

NETWORKING: The app also includes a lead retrieval feature. Users can also connect their Twitter account and tweet directly from the app. 

TECHNOLOGIES/SERVICES: Android, Java, Lamp, Mobile, Software Testing, Strategy, UX/UI

READ THE CASE STUDY

NASA Quick Analysis Tools© Image

NASA Quick Analysis Tools©

GOAL: Allow thermal engineers working for NASA and other technical staff to run numerical simulations without being confined to desktop applications.

IMPLEMENTING AN EFFICIENT PROCESS: To approve any changes to the design, the plan must be sent to the thermal engineer. Then the engineer must update the model and run simulations to evaluate impact on performance. They needed a more

cohesive process.

TECH-SUPPORTED ANALYSIS: Features built into the app include rapid, web-based thermal system evaluation tools, high-resolution spacecraft modeling—from component to bus level and thermal optimization algorithms. Now users can produce and analyze meaningful results from anywhere with an Internet connection. Engineers can also use the tool to chart and compare the sensitivities of various output parameters.

Reviews

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Custom Software Dev for Supplemental Education Nonprofit

“If there’s an issue and we need a resolution, they’re always calm and  roll up their sleeves to solve any issues.”

Quality: 
5.0
Schedule: 
4.5
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$1,000,000 - $9,999,999
 
Apr. 2019 - Ongoing
Project summary: 

MentorMate used Azure and .NET to develop custom software for a large education nonprofit. In addition to adjusting technology infrastructure to meet long-term goals, they helped with virtual volunteering.

The Reviewer
 
51-200 Employees
 
Colorado Springs, Colorado
Executive, Supplemental Education Nonprofit
 
Verified
The Review
Feedback summary: 

MentorMate delivered an excellent product and the continue to provide support. They’re a supportive partner, dedicated to helping them succeed. They listen closely to project goals and offer suggestions that help them get there.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the VP of education delivery and technology solutions for an education nonprofit. We’re focused on supplemental education for k-12. We help students own their own economic success by providing course on financial literacy, work and career readiness, and entrepreneurship. We build programming and solutions for hundreds of nonprofits across the country. We use a unique volunteer model, in which volunteers come in to create content that enriches the learning experience.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with MentorMate?

We were redeveloping a virtual program from what used to be an onsite program. The program helps students learn about what they need to be an adult, such as budgeting, spending, and balancing budgets on a monthly basis.

SOLUTION

What was the scope of their involvement?

 We’ve also done some technology architecture with them. They helped us figure out what our long-term technology infrastructure would look like to help us evolve and meet future goals.

They’ve also built an evaluation engine that allows us to do real-time, data-driven, evaluations through student assessments and surveys to measure impact. Now they’re helping us with virtual volunteering to help us through the COVID-19 crisis.

Our infrastructure is based on Azure and .NET.

What is the team composition?

Lucille has always been the project manager and Clint is the account manager. The team changes things based on the sprint cadence and what we’ve needed. So we’ve also worked with some QA people, engineers, and designers.

How did you come to work with MentorMate?

We went through an RFP process and MentorMate was th3 best company we came across.

How much have you invested with them?

We’ve spent about $1.5 million.

What is the status of this engagement?

We started working together in March 2019 and the work is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

They finished up delivery, but we’re beginning continuation engineering as we roll that product out. They’re a great organization. They listen well and have helped us figure out the best solution. They’re intent is really to guide their partners and foster a good relationship. They’ve bought into our mission and have engaged in our success.

How did MentorMate perform from a project management standpoint?

They followed an agile project management process. They’re constantly looking at how we’re building out our technology. We’ve had multiple projects with them in which they really stepped up to be the partner we needed.

If there’s an issue and we need a resolution, they’re always calm and roll up their sleeves to solve any issues.

They use a lot of project management tools. I particularly liked Jira to track stories. They have daily stand-ups that we’re invited to, and they have monthly management meetings. If I raise a flag when there’s an issue, they respond right away. The cadence of our communication is great.

What did you find most impressive about them?

The most successful vendors are willing to spend the time with their clients and are really engaged. MentorMate really listens and focuses on our mission and shows how they can help. For example, they adjusted our project to incorporate a new design that would improve the engineering and help us meet our goals.

Are there any areas they could improve?

We did face some challenges with a few resources. With any organization, I think there may be some communication issues. They do outsource some of their stuff, and communicating across language barriers was tough sometimes. I think we could get ahead of some of those things. Whenever we raise an issue, they deal with it quickly.

5.0
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Web Development for Social Benefit Corporation

“They’re truly invested in our project, so we call them our partners. They believe in what we’re trying to accomplish.”

Quality: 
5.0
Schedule: 
4.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
 
2018 - Ongoing
Project summary: 

MentorMate is using Ruby on Rails to develop a cloud-based product hosted on AWS. The platform is secure, has admin features, and supports case management.

The Reviewer
 
1-10 Employees
 
Minnesota
PR Advisor, Healthcare Company
 
Verified
The Review
Feedback summary: 

So far, the project has been successful. MentorMate is a committed partner, dedicated to learning more about the industry and delivering a top-notch product. Following a n agile development structure, they’re flexible and organized.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the COO of a social benefit corporation that helps people with their processes and system failures. We have a methodology that can help identify where the system is failing and work on quality improvement, categorize and work on quality improvement projects in healthcare. We’ve recently started expanding into other industries.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with MentorMate?

We needed a piece of technology to build a product that would record and capture the process and, over time, help learn from failures. We worked with another vendor first, but it didn’t meet our expectations. So we asked MentorMate to help us make the product what we needed it to be.

SOLUTION

What was the scope of their involvement?

The product itself was developed on Ruby on Rails. It’s a cloud-based product hosted on AWS. Now the project has been extended to understand compliance rules and regulation around health data privacy and move the platform to a government cloud environment.

The platform has high-security access, and entire system administration and the tool for the end-user supports workflow management and case management. In addition to that, it has analytics, reporting, some bells and whistles for communication amongst users, and some document storage for learning.

What is the team composition?

We’ve had about five people on the team. Some come and go depending on the expertise we need. We’ve worked with a project manager, a system architect, programmers, and information security expert.

How did you come to work with MentorMate?

We initially reached out to them for this project, and they declined to work with us because we were a startup. After working with the other vendor, we went back to MentorMate to ask them to reconsider.

How much have you invested with them?

We’ve spent about $750,000.

What is the status of this engagement?

We started working with them in 2018 and it’s ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

 The project is ongoing, but we’ve been able to see the value of their output in a quick and iterative way.

How did MentorMate perform from a project management standpoint?

We follow an agile methodology. We needed a  very flexible project management in that we needed a project manager that could ebb and flow, but yet keep track of all of that change. And so I think from a standpoint of doing change, management is an absolutely phenomenal. They’re flexible when we make changes, and they’re still able to stay organized and keep going.

What did you find most impressive about them?

I appreciate that they stay current in our space. They’re always presenting me with options and they do challenge me. Sometimes I think I have the right solution, but they’re able to help me if there’s a more modern solution.

They’re truly invested in our project, so we call them our partners. They believe in what we’re trying to accomplish. We’re in a challenging industry during COVID-19, and they’re always there to work with us.

Are there any areas they could improve?

There isn’t a whole lot. They continue to improve their understanding of security features.

Do you have any advice for potential customers?

They don’t just dump into the technical. We always explain our thought process, which has made it a seamless relationship. They’re willing to listen, and that prevents thing from going wrong.

5.0
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Mobile App & Web Devs for Digital Cycling Platform

"MentorMate’s been able to quote work accurately from the beginning."

Quality: 
4.5
Schedule: 
4.5
Cost: 
4.0
Willing to refer: 
4.5
The Project
 
Confidential
 
2017 - Ongoing
Project summary: 

MentorMate provides ongoing engineering services to maintain and expand products for a digital cycling platform. Using .NET and Java, they build a web app as well as native iOS and Android apps from scratch.

The Reviewer
 
1-10 Employees
 
Madison, Wisconsin
Eric Lynn
Founder & CEO, blackriver.cc
 
Verified
The Review
Feedback summary: 

MentorMate produced stable deliverables that continue to generate new clients and users to support growth. The team accommodates the needs of the partnership, which facilitates transparent and effective collaboration. They are accessible and deliver on estimates, enabling an ongoing engagement.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the founder and CEO of blackriver.cc. It’s a digital cycling platform aimed at riders, bicycle retailers, bicycle suppliers, and corporate partners.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with MentorMate?

I’ve worked with MentorMate on a variety of engagements.

SOLUTION

What was the scope of their involvement?

MentorMate worked on the first major version of our web application. They also created both iOS and Android mobile applications, which are native. We also used their services on a couple of longer engagements to produce the core of all our technology.

They’re currently working in an ongoing engineering capacity. Their team does maintenance, upkeep, and small projects in between these larger sprints. They work with .NET and Java primarily. Their team does soup to nuts technology for us.

What is the team composition?

During our first engagement, our team included about 15 people. The next engagement involved a smaller team of 10–12 people. Our current engagement involves five people in total.

How did you come to work with MentorMate?

A colleague recommended MentorMate.

What is the status of this engagement?

We started our engagement in 2017. In between our larger engagements, we had a 4–5-month gap when we weren’t working on anything. After the second engagement, we’ve stayed working together through their continuation engineering program.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

I essentially license the software to the bicycle industry. If we say success is the ability to continue growing your business and adding high-value clients, then it’s been a successful partnership. We’re a strong, growing platform. We’re continuing to grow users and customers.  

How did MentorMate perform from a project management standpoint?

Project management’s one of MentorMate's strengths. At the beginning of the engagement, they said that we could be as involved as we wanted to be. They prefer the customer to be involved with their team directly.

I’m a hands-on person, so I’m on the phone with the project manager and the team a couple of times a week. I also communicate with the project manager one-on-one.

My project manager has always been based in the U.S. and the development team’s in Bulgaria. That communication chain has been strong. The projects have run on time and on budget.

What did you find most impressive about them?

MentorMate’s been able to quote work accurately from the beginning. They built a team to make sure that we got the expected work done. I worked with another provider that gave estimates that weren’t realistic and overly aggressive. Ultimately, we had a hard time getting tasks done within the budget. It’s not common to have the kind of success that I’ve had getting complicated projects done on time and on budget with MentorMate.

Are there any areas they could improve?

To be honest, I don’t have anything substantial for them to improve.

Do you have any advice for potential customers?

Make sure that they have a chance to dig in on the project management structure to make sure that it’s comfortable for them. I describe success with them and a large part of that is because I’ve been engaged with their team. It’s important for whoever’s making the decisions to understand the time requirements and commitments MentorMate asks them to make. Stick with the project and work as a team.

4.5
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
    I think that’s one of their strengths. They’ve gone out of their way many times to make sure that we hit aggressive timelines.
  • 4.0 Cost
    Value / within estimates
    There are cheaper options. I don’t know if you’d find a cheaper agency that could do better work.
  • 4.5 Quality
    Service & deliverables
  • 4.5 NPS
    Willing to refer
    I recommend them to people who are looking for a development partner.

Mobile App Dev for Agricultural Technology Company

"MentorMate provides better communication than other agencies."

Quality: 
4.5
Schedule: 
5.0
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
 
2017 - Ongoing
Project summary: 

MentorMate supported full stack development of an iOS and Android app for a technology company. They built the UI, implemented a backend cloud interface, and integrated the platform with internal products.

The Reviewer
 
51-200 Employees
 
Arizona, US
CEO, Agricultural Tech Company
 
Verified
The Review
Feedback summary: 

MentorMate produces deliverables that receive positive user feedback and support continued growth in sales. They accommodate the partnership’s needs, developing a cohesive relationship with internal resources to foster productive collaboration. They are accessible to enable ongoing engagement.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the CEO of a company that develops a flexible module for automation of farm equipment.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with MentorMate?

We hired MentorMate to assist us in the development of a mobile app for iOS and Android.

SOLUTION

What was the scope of their involvement?

MentorMate works closely with our onsite development team to build the product. Their team helped to develop the app’s UI and functions. They created an interface with our cloud backend and linked the product with our electromechanical controller. Their team also provided assistance with the development of our website’s UI.

What is the team composition?

The number of teammates from MentorMate who support us varies. We’ve worked with up to 15 people. Lately, around 5–6 people from MentorMate are assigned to our project.

How did you come to work with MentorMate?

We found MentorMate through a referral. We liked their thoughts on the app’s direction and UI. We engaged them with a longer-term development contract.

How much have you invested with them?

In total, we’ve spent probably $700,000 with MentorMate.

What is the status of this engagement?

Our collaboration started in 2017, and it’s ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

We track sales and user feedback to measure their team’s success. So far, the user feedback’s positive. Sales continue to go up month over month.

How did MentorMate perform from a project management standpoint?

MentorMate works following Agile methodology. Their team uses tools that allow them to collaborate with our onsite team successfully. They document and communicate the scope well. They interacted with our team effectively to define an executable schedule. They look forward, so the engagement’s fantastic overall.

What did you find most impressive about them?

MentorMate provides better communication than other agencies. As well, they’re more flexible when working with an integrated team. Other providers prefer to have a completely separate scope rather than working with our engineers.

Are there any areas they could improve?

They could increase their team’s skill sets. We would expand our use if they had engineers with more backend infrastructure capabilities or regional support.

Do you have any advice for potential customers?

Go through their ideation session and define their requirements upfront. The more time that you put in to bring the MentorMate team up to speed and set the sprints forward, the faster their team will work and the better the outcome will be.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
    Once we got the negotiated schedule complete, they were able to meet it. They communicated well.
  • 4.5 Cost
    Value / within estimates
    Their costs are good.
  • 4.5 Quality
    Service & deliverables
    They met most of the sprint requirements. There was a little bit of a learning curve early in our engagement.
  • 5.0 NPS
    Willing to refer
    Absolutely.

Development and QA for Online Education Company

“The quality of their team members has really impressed us.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$1,000,000 - $9,999,999
 
Jan. 2018 - Ongoing
Project summary: 

MentorMate handed several software development projects and QA work for an educational services provider. They operate within the partner’s sprints, working directly with their team.

The Reviewer
 
1001-10,000 Employees
 
Bloomington, Minnesota
Jeff Kienholz
VP Development Resources, Edmentum
 
Verified
The Review
Feedback summary: 

The internal team, working collaboratively with them, is impressed with their work and dedication to tasks. They possess high-quality skillsets that made integrated them into internal workflows easy. Their accommodating nature and willingness to work on teams made them stand out.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

We’re an online education provider that caters primarily to the K-12 market. We provide a variety of educational products for the use of schools as well as a fully accredited online academy. I’m the VP of development services, so I work closely with our software development teams. My group is responsible for QA, product continuation, Scrum Masters, and everything that supports the direct development of the product. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with MentorMate?

Primarily, we used them for software development and QA purposes.

SOLUTION

What was the scope of their involvement?

We embed them directly on our existing sprint teams rather than packaging work that specifically for them. They’re participating directly with our team members. We’re dabbling in using their skills for product ownership as well. They’re mostly handling custom software development. 

What is the team composition?

We’re working with a group of 13 developers and QA teammates. 

How did you come to work with MentorMate?

Our current CEO worked with them previously in a prior role of his. We had worked with them on a one-off project several years ago as well, but they had really expanded their abilities with custom offshore development. We started off with just a couple of developers to see how our collaboration would work, and our team was impressed. We decided to keep them on and work them into our sprints.

How much have you invested with them?

We’ve invested about $2,000,000 on their services.

What is the status of this engagement?

We started working together at the start of 2018 and are continuing our collaboration.  

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Our internal team has always been very impressed with the work that they do. They’re closely tied to their operations and have consistently favorable responses to it. 

How did MentorMate perform from a project management standpoint?

Because we have them embedded in our workflow and operations, we’re handling much of the project management. However, the team member have performed well and up to our standards. 

What did you find most impressive about them?

The quality of their team members has really impressed us. They’re technically proficient, creative, and able to work both independently and on teams. We would hire any of them on a permanent capacity based on their skill level.

Are there any areas they could improve?

The demand in this market is very high, so it can be difficult to find people when we need them. But, they bent over backward to help us find the right people. 

Do you have any advice for potential customers?

Embed them directly into your team and treat them as such. They’re great at working both independently and on teams. They can take your requirements and figure out solutions.

5.0
Overall Score Their team has been accommodating and creative in meeting our needs.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They’ve gone above and beyond to hit our timelines.
  • 4.0 Cost
    Value / within estimates
    They’re not the cheapest, but they’ve delivered high value.
  • 5.0 Quality
    Service & deliverables
    They’re extremely proficient in technical tasks.
  • 5.0 NPS
    Willing to refer

Web Development for Media Services Company

“MentorMate has done such a great job that I can’t imagine working with another software vendor at this point.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
 
Jan. 2018 - Ongoing
Project summary: 

MentorMate developed an online portal for a media service company. They included key functionality such as the ability to customize templates and upload photos.

The Reviewer
 
1-10 Employees
 
California
Devlyn Brooks
President, Modulist
 
Verified
The Review
Feedback summary: 

The portal has cut processing times in half and has received positive feedback from clients. MentorMate personally invests in each project, educating themselves on the industry at hand. Their team is knowledgable and dedicated, leading to a successful ongoing relationship.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I am the president of Modulist, a media service company. We specialize in processing paid content for local media, including obituaries, weddings, engagement notices, birthdays, and more. The client builds the ad themselves and we process it and send it out to our various newspaper and digital clients.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with MentorMate?

Our online portion of our business was a piece of our accounting software and didn’t have the functionality we needed. We needed someone to build us a new digital portal.

SOLUTION

What was the scope of their involvement?

MentorMate developed the software for an online portal from scratch. After our first initial meeting, we spent two days scoping out what the project would be. They gave us a projection of what the infrastructure would look like and what the cost would be. Their team was responsible for front- and backend development. 

The client can create an account, choose from different templates, and create an app. MentorMate ensured that clients could customize their add, including uploading photos, adding graphics, and editing text. Once the ad is created, it is submitted to our team for proofreading and we then pass it to local media. 

What is the team composition?

The team we work with is varied in size depending on the stage of the project. Initially, there were seven people we worked with, including a project manager and four developers. Periodically the upper administration of MentorMate might sit in on a stand-up or reach out to me directly to see how things were going. Within the last six or seven months, we scaled down to four members of the team. 

How did you come to work with MentorMate?

We found MentorMate through mutual business contacts. 

What is the status of this engagement?

Our ongoing engagement with MentorMate began in January 2018.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

The time it takes for us to process our orders from the old system to the new system has been cut in half. We used to estimate it would take us around 10 minutes to process an order. Now we do it in five. Our volume on our team has increased. 

Our fixed clients tell us that it’s the best paid content software on the market that they’ve used, so we take that as a good sign. MentorMate has done such a great job that I can’t imagine working with another software vendor at this point. From the beginning of the project, they’ve invested themselves, not just their resources but their talents. 

How did MentorMate perform from a project management standpoint?

We meet with their team on a daily basis through Google Hangouts, usually for around 15 minutes. In addition to these daily stand-ups, the project manager would meet with me one on one a couple of times a week.

What did you find most impressive about them?

MentorMate takes their project’s personally in a good way. They take ownership of the product. From early on, they bought into the concept of what we were trying to do and wanted us to be successful. It feels like every person on their team is invested in us. To see the knowledge they’ve gained about our specific niche business has been really assuring. It’s not just another project for them.

Are there any areas they could improve?

Nothing off the top of my head. It’s been a great relationship.

Do you have any advice for potential customers?

One of the things that has made us extremely successful is that we trusted their developers. We would come to them with a new issue or feature and our teams would talk about it out loud. They would come back to us with a couple of ways to achieve it and give their recommendation.

MentorMate is very upfront and honest. They would present the cost of each option but tell us when it was worth it to spend more. Their team is good at spending your resources wisely. Trust them and their process.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Web Development for Insurance Startup

"They did an outstanding job."

Quality: 
5.0
Schedule: 
4.5
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
 
Jan. - June. 2016
Project summary: 

MentorMate designed and developed a website. The team built a marketing side and data repository. They now provide maintenance.

The Reviewer
 
11-50 Employees
 
Madison, WI
Dan M.
COO, Insurance Startup
 
Verified
The Review
Feedback summary: 

The team readily adopted lean methodology and delivered high-quality results. MentorMate’s compliance with guidelines benefited the close collaboration between teams. Their flexibility was a notable strength.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the COO of a subsidiary of an insurance and financial services company. I run an innovation lab that creates brand new products and builds new businesses.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with MentorMate?

We wanted to execute a rapid launch for our first web product—a tough goal for the insurance industry. We hired MentorMate to function as part of our lean startup team.

SOLUTION

What was the scope of their involvement?

MentorMate developed the website. They built the marketing side, UI, purchase flow, and backend data repository. The team also designed the site.

This build enabled us to present the product to the consumer, have them purchase it, and then set up the policy documents in our system. Our team would then service the policy and pay claims.

What is the team composition?

The 10-person team included one architect and nine developers. One of our resources was a liaison between the business and development teams.

How did you come to work with MentorMate?

An employee in our main company referred MentorMate after they had worked with the team.

How much have you invested with them?

We spent roughly $500,000.  

What is the status of this engagement?

We started working together in January 2016 and the website launched that June. MentorMate continues to do maintenance and make changes. They’re also helping us build other products.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Our team assessed progress on existing functionalities and the consumer’s reaction to them. We built the minimum functionality and got continual input from consumers while tracking acceptance testing. In an iterative process, MentorMate capably revised the app based on user feedback and achieved a working system.

How did MentorMate perform from a project management standpoint?

They did an outstanding job.

What did you find most impressive about them?

Since a corporate entity owns us, most providers didn’t know how to approach us as a startup. Several couldn’t prove their capacity to follow our preference for collaboration and iterative workflows. But MentorMate embraced our startup team and adjusted to our specific approach.

Are there any areas they could improve?

No, I can’t think of anything.

Do you have any advice for potential customers?

Be communicative and provide specific guidelines at the start. MentorMate has their own methodology, but readily followed ours. Likewise, clients should decide what kind of partnership they want. The relationship can be collaborative, or MentorMate can execute the work independently with their preferred workflows. Either way, everyone needs to understand their role and expectations clearly.

5.0
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
    They delivered on everything that they promised at a high level of quality.
  • 5.0 NPS
    Willing to refer

Web Dev & Design for Creative Arts Festival

"MentorMate never lost focus of our business objectives and found creative solutions to keep us on schedule."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Oct. 2017 - Jan. 2018
Project summary: 

MentorMate designed, developed, tested, and launched a custom responsive website under a very tight timeframe. The site features a custom CMS and navigable schedule of events, all built using a scrum method.

The Reviewer
 
1-10 Employees
 
Minneapolis-St. Paul, Minnesota
Kara Carmichael
Executive Director, The Great Northern
 
Verified
The Review
Feedback summary: 

The new website saw a 68% increase in page-visits compared to the site it replaced. With team members located on site and overseas, MentorMate was able to extend the workday and finish a six-month project in half the time.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I am the acting executive director of the Great Northern, a winter celebration in Minneapolis and St. Paul, Minnesota that began in 2017.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with MentorMate?

We launched our original website very quickly on Squarespace, but we needed to really expand our functionality. We bring together several different partners throughout the Twin Cities area and really wanted to find a more compelling and visual way to showcase all our different events.

SOLUTION

What was the scope of their involvement?

MentorMate planned, designed, built, tested, and launched a custom responsive website for us. When we originally went into conversations with MentorMate we were pretty focused on building a mobile app, but after conversations and reflection, we decided to focus our investment on a responsive website. They used a scrum development process that allowed us the flexibility we needed to make course corrections and build a platform that we could grow for years to come.

We worked with a creative design partner here in Minneapolis that helped identify the look and feel of the site based on our brand guidelines, and MentorMate then made all the wireframes. The site showcases the schedule of events in a visually compelling and easy to navigate way that allows users to discover and share with family and friends. They also created a custom CMS system allowing for internal administrative control of our content, including a system that puts a spotlight on signature events on our home page.

What is the team composition?

We had around 10 people working on the project divided between the main team here and a development team in Sofia, Bulgaria.

How did you come to work with MentorMate?

We had originally approached a bigger agency in Minneapolis but found they were cost prohibitive for us to work with. This agency really felt passionate about what we were doing, so they recommended MentorMate as an alternative. At the same time, one of our board members was involved in his own personal technology business that had worked with MentorMate and had a really great experience with them.

How much have you invested with them?

We have spent $50,000–$100,000.

What is the status of the engagement?

The entire project lasted from October 2017–January 2018.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Before we began working with MentorMate, our Squarespace site generated just over 31,000-page views for the entirety of 2017. Then, in January and February 2018 alone we had over 53,000-page views. That is a 68% increase in just two months.

Overall the website is easy to use and has great visuals. MentorMate was very professional and thorough in debugging the site. As far as I know, we never had a crash, and they really thought through worst-case scenarios to have plans to address any issues in advance.

How did MentorMate perform from a project management standpoint?

They were great. We had daily stand up meetings on Google Hangouts and used Jiro to keep track of each sprint.

What did you find most impressive about them?

I really felt that MentorMate never lost focus of our business objectives and found creative solutions to keep us on schedule and on budget. We took a very long time to make a decision about whether we were going do a mobile app or a responsive website, and that put a lot of pressure on MentorMate. We did this project in less than three months, and to be able to develop this custom build in that timeframe was unbelievable. I think it speaks to the passion and dedication of their team. Originally I had some reservations about having a split team here in Minneapolis and overseas, but I was so pleased with how connected the team was. Plus, it actually helped us expand the workday because the team in Bulgaria had already started work before we were even awake.

They also had a really creative approach in tackling something that seems as simple as a schedule of events, but quite honestly was very challenging due to all of the variables. They were very clever about doing a two-phased approach that allowed us to spotlight different partners at different times all on the backend so that I wasn't worried about switching over content manually. It was a huge timesaver and a very positive experience.

Are there any areas they could improve?

No, they were wonderful and I have nothing negative to say about the experience.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They did something in three months that would normally take six.
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
    We have a great platform we can build on for years to come.
  • 5.0 NPS
    Willing to refer
    I would highly recommend them, especially to a new organization that needs a bit more advice on this process.

Web Dev for National Real Estate Network

A reliable and hardworking partner, they’ve met us halfway during each challenge we've faced.”

Quality: 
2.0
Schedule: 
3.0
Cost: 
5.0
Willing to refer: 
4.0
The Project
 
Confidential
 
Mar. 2016 - July 2017
Project summary: 

MentorMate provided staff augmentation to scale up efficiency, capacity, and production. The team engineered a new backend system, payment process, and assignment algorithm, and redesigned the frontend UX/UI.

The Reviewer
 
201-500 Employees
 
Minneapolis, Minnesota
Senior Director of Technology, Real Estate Company
 
Verified
The Review
Feedback summary: 

The site deliverable has a sleek new layout, minimal bugs, and has never gone offline. MentorMate is a deeply involved, responsible, and technically proficient development partner. Seamless integration with the internal team and exceptional project managers facilitated a smooth, efficient workflow.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I lead the shared services area at a national real estate network, which includes technology work. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with MentorMate?

At the time, we needed to revamp and upgrade our site’s entire backend. We hired MentorMate to mitigate internal capability limitations and expedite the timeframe. We could have acquired or executed the requisite support in-house but had to prioritize our existing responsibilities.

SOLUTION

What was the scope of their involvement?

MentorMate assessed the initial scope of rebuilding our current platform on a new stack. They led the entire analysis and design effort in conjunction with our internal teams. Specifically, they developed both the platform and payment processing arm for our program's membership option. They revamped the payment portal's UX/UI to make it more accessible. The backend is built on a PHP Laravel platform and the frontend website uses WordPress tools.

Potential customers often find our company through online marketing channels. They generally use our program to buy, sell, or refinance a home. MentorMate helped us create an assignment algorithm to match new users with one of the thousands of realtors in our network. While they don't provide traditional marketing services, they designed our site to produce increased conversions.

What is the team composition?

MentorMate contributed 12-15 resources including architects, engineers, and testers. Their teams always include a project manager to facilitate engineering tasks and monitor performance. We've scaled down to two or three support personnel since the post-conversion period of June 2017 plus 60 days.

How did you come to work with MentorMate?

We found MentorMate through word-of-mouth. A member of our board might have recommended them.

What is the status of this engagement?

We first started working with MentorMate in March 2016. They completed the bulk of the project in July 2017. From a production support standpoint, they’ve worked as an extension of our internal tech team and provided ongoing maintenance ever since.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Our partnership has worked extremely well. They seamlessly collaborate with our internal teams. MentorMate contributed an expansive skill set that helped us deliver more efficiently. A reliable and hardworking partner, they’ve met us halfway through every challenge we've faced. Their dedication was especially apparent during the conversion phase.

Notably, the site has yet to crash since it launched. We've only had to resolve minor bugs along the way. Throughout the support stage, they’ve accurately implemented all our requests on the first try (with maybe one exception). That's a significant qualitative metric from my perspective.

How did MentorMate perform from a project management standpoint?

Their resources are easy to work with and flexibly accommodate a fluctuating volume of responsibility. Our two project managers were effective and disciplined. Their headquarters are also located in Minneapolis, which we found appealing.

We mainly stayed in contact via email. Since we're not co-located, we also used the Google suite of tools, including Hangouts and Chat. The majority of development is done in conjunction with their offshore team in Bulgaria. Despite some misunderstandings, those resources exhibited phenomenal responsiveness and availability.

What did you find most impressive about them?

Their greatest asset is disciplined project management. Past vendors often had to try multiple project managers before finding a functional dynamic. MentorMate’s two management resources excelled at their roles from the very start.

Are there any areas they could improve?

We experienced communication challenges with the offshore engineers. They’re amazingly talented but tend to take directions at face value rather than fully thinking them through. We’ve learned to take a broader perspective when laying out requirements and requests.

Do you have any advice for potential customers?

Before hiring a contractor, any client organization should know what they need both broadly and explicitly. Don't expect them to help define your objectives. That's never a fair expectation for a vendor.

3.5
Overall Score
  • 3.0 Scheduling
    ON TIME / DEADLINES
    It was in line with my other experiences.
  • 5.0 Cost
    Value / within estimates
    They were extremely competitive.
  • 2.0 Quality
    Service & deliverables
    The design and architecture deliverables were lacking.
  • 4.0 NPS
    Willing to refer
    They were above average.

Web Dev for Employment Matching & Assessment Tool

"They've gone above and beyond to ensure deadlines are met, regardless of scope changes."

Quality: 
4.5
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
June 2017 - Ongoing
Project summary: 

MentorMate designed and built a web tool that helps employers assess the work style of potential employees. They’re currently developing a customer-facing model.

The Reviewer
 
1-10 Employees
 
Minneapolis-St. Paul, Minnesota
Kara Rios
Founder, deltPRO
 
Verified
The Review
Feedback summary: 

MentorMate functions as a full-service consulting partner, offering dependable technical expertise for a startup. Their team cleanly organizes projects and produces quality results on time, despite scope changes. They place extra focus on affordability.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I'm the CEO of deltPRO. We’re creating a recruiting tool to help employers identify the working style of potential employees prior to the interview. We have an objective, technology-based assessment grounded in psychology to give employers that data point early in the hiring process.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with MentorMate?

We're a startup and needed to build our web tool. With a background in finance, I needed reliable technology experts to help guide me through the development process.

SOLUTION

What was the scope of their involvement?

We started with a six-week rapid ideation session to determine the necessary functionalities and produce wireframes. I paused the project at this point to gauge interest among potential clients. Once I was ready, we began work on a beta version.

They created an inward-facing version of our tool that allows me and my team to administer the program for our customers. MentorMate is currently developing a customer-facing version so clients can self-administer the assessment. This model will include an e-commerce function for online purchase.

What is the team composition?

There are between six and eight people and I communicate with the whole team directly, including a project manager, the Minneapolis-based staff, and the developers in Bulgaria.

MentorMate does a good job of recognizing the workload and adjusting the team size accordingly. We changed the scope to include a mobile component, for instance, and they added a quality assurance person to ensure the deadline wasn’t affected.

How did you come to work with MentorMate?

They have an excellent reputation in the Minneapolis area, so I was already aware of them. The company I worked for previously hired them to develop a custom web tool, so I contacted them and a number of other firms after deciding to start my own business.

Unlike their competitors, MentorMate really understands the needs of startup, so it was a no-brainer. Their process is designed to complete projects efficiently while keeping costs down. The small price point offered me the flexibility to start and stop the project as needed, allowing me to keep my options open.

How much have you invested with them?

I’ve spent around $75,000 so far, though this includes a rapid ideation session for a separate business idea.

What is the status of this engagement?

I contacted them in June 2017 and our relationship is ongoing. We started beta development in November and they’re currently developing the customer-facing version.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We only have a handful of customers at this time, but the tool works exactly as designed. I’ve received positive feedback about the intuitiveness of the consumer-facing component of our current model.

How did MentorMate perform from a project management standpoint?

They use Jira to coordinate the project. I had no familiarity with this tool, but it helps me keep track of items I need to approve and monitor the developers’ progress. We also have daily, 15-minute phone calls to go over any questions they have or concerns on my end, and they’re flexible enough to work around my schedule.

I was worried that I would be unable to articulate my technical needs to their Bulgarian team, but this has never been an issue. They communicate effectively and provide more than mere development, offering proactive suggestions for improvement.

MentorMate also helped me with documentation, writing detailed business requirements based on our meetings. As a startup, this saved me a ton of time and ensured that the requirements were written correctly.

They produced deliverables on time, even after a significant scope change.

What did you find most impressive about them?

They have an incredible team. As a startup, I handle most of the work related to my business, so it’s helpful knowing that I can depend on MentorMate. They’re an extension of my team and go out of their way to help improve the product and create the best solutions for my business. Most consulting partners only try to bill as many hours as possible, but I plan to remain loyal to MentorMate because they take affordability into consideration and provide a good value.

Are there any areas they could improve?

I’m not tech-oriented, so I felt they could have done a better job of explaining certain components so that we could make early decisions together. The mobile solution, for example, was added mid-project because they assumed I wasn’t interested in it. We had to go back in and make our encryption more robust for a similar reason. We could have avoided these problems by talking through the development more thoroughly.

Still, they were highly receptive when I raised these concerns and have demonstrated an effort to improve their process.

5.0
Overall Score My only recommendation would be to improve explanations for less tech-savvy clients.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They've gone above and beyond to ensure deadlines are met, regardless of scope changes.
  • 5.0 Cost
    Value / within estimates
    They’re a much better value than their competitors.
  • 4.5 Quality
    Service & deliverables
    They're responsive, easy to work with, and produce quality results.
  • 5.0 NPS
    Willing to refer
    I recommend them all the time.
Verification

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GOLD VERIFIED
Business Entity
Business Entity Name
FJORTON, LLC
Status
Active
Jurisdiction of Formation
Minnesota
Id
20603-LLC
Date of Formation
Jan 26, 2001
Source
Office of the Minnesota Secretary of State
Last updated
Dec 22, 2018
Payment & Legal Filings
Bankruptcy
No
Tax Lien Filings
0
Judgement Filings
0
Collections Count
0
Last updated
Jul 22, 2019
Client Reviews
VERIFIED CLIENT REVIEWS
28
OVERALL REVIEW RATING
4.8
Source
Clutch
LAST UPDATED
July 30, 2020