MentorMate

Introduce your business and what you do there.

I’m the SVP of a sports organization that organizes and displays live sporting events, specifically in the media operations and technology group. My team is responsible for broadcast operations and engineering all the way through to digital products. The latter applies to software and development for our owned and operated direct-to-consumer products.

What challenge were you trying to address with MentorMate?

As part of a new initiative, we’d signed a partnership with Microsoft to rebuild our owned and operated platforms. The project would help us refocus on our direct-to-consumer side with the end goal of better supporting and enhancing our customer base. Ultimately, we wanted to have a direct relationship with our customers.

MentorMate helped us reevaluate the DevOps processes, tools, and services that Microsoft had to offer as part of their cloud environment while we transitioned from an open-sourced methodology to a more Azure-centric experience. They acted as an independent voice in the project, sharing the pros and cons of a Microsoft toolset versus other tools in the market. 

What was the scope of their involvement? 

For this analysis project, MentorMate compared the Microsoft Azure DevOps tool that we had in place against other competitors, both open-source and commercial.

The first step was to understand our requirements and needs from an internal standpoint. There was a lot of greenfield in what we wanted to do going forward, so they needed to know that what we were doing at the time shouldn’t necessarily govern what we’d do in the future. Frankly, this was an opportunity to reinvent our processes.

From there, MentorMate evaluated various tools across 4¬–5 DevOps toolchain components, including repositories, pipelines, artifacts, agile boards, and test plans. They created a weighted Pugh Analysis Matrix across each item based on the features and functions that we deemed important. Then, they did the hands-on work of going through the tools to see if they did what they said they did and how well they met our division’s specifications.

MentorMate’s final presentation covered the results of the Pugh Matrix along with a set of recommendations that showed us where Microsoft’s DevOps tool stood among others in the market. 

What is the team composition? 

We worked with 4–5 resources depending on the project cycle. An on-shore executive oversaw the program, and there were 3–4 domain experts from their Bulgaria office. The combination of on- and off-shore teams allowed us to have a little bit more cost containment.

How did you come to work with MentorMate?

MentorMate had done some fantastic work for one of our member teams, so their name came up a couple of times during our discussions. It was an easy decision because they were a preferred Microsoft partner, provided end-to-end software delivery, and had the experience and capabilities to deliver this project.

What is the status of this engagement?

The project lasted from May–August 2020. The hand-on work ended in July, but the final presentation didn’t come until later.

What evidence can you share that demonstrates the impact of the engagement?

The quality of their output was exactly what we were looking for, from the methodology to the groundwork and final output. In many ways, they’d approached the evaluation from angles that we wouldn’t have thought of ourselves. That’s why we brought them in as consultants — to fill out the gaps where we didn’t have that internal expertise.

How did MentorMate perform from a project management standpoint?

They performed very well. The executive touchpoints were once a week, and we had direct Slack channels with the engineering team. That allowed for constant communication between our questions and answers. We also used Confluence for the more formal deliverables. Because they had an off-shore team, they accommodated us by shifting some of their work times to better match ours on the East Coast.

What did you find most impressive about them?

It was the quality of the output. They were professional throughout, and, quite frankly, we received exactly what we asked for (with a bit more than anticipated) on time and within budget.

Are there any areas they could improve?

Had we had the foresight of what MentorMate’s approach would be, we might have included a few more things earlier on. We would’ve expanded the scope to include cybersecurity tooling, looking at how it relates to our DevOps pipeline.

Do you have any advice for potential customers?

Let them share their full capabilities and describe what they have to offer. They’re a full-service organization that can tackle anything from design all the way through to deployment support. Even though we only did a short-term project for one particular discipline, I suspect that they’d be equally competent in all of the services they offer based on the success we had with them.

Please describe your company and your position there.

CIO for a manufacturing company that manufactures custom products for homes and businesses.

For what projects/services did your company hire MentorMate, and what were your goals?

To develop an solution that would allow our customers to easily order our customized products, plus be easy to maintain and provide real-time visibility of orders.

How did you select MentorMate and what were the deciding factors?

We wanted to use modern web-based technology with a current and fresh look and interface. We did not have the internal staffing and expertise to build this, so we developed our requirements and met with several companies. MentorMate had the expertise, the available staffing, and were able to show us other solutions they had developed for other clients that were very impressive.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We had ancient existing systems that handled some of this, but they were limited in their functionality and expensive to maintain. We wanted to replace our internal system and that of a 3rd party vendor with a single system, which would reduce our complexity as well as maintenance.

We followed the agile methodology, with daily stand up meetings, two-week duration sprints with reviews of the application, requirements gathering and review meetings, and user involvement. The key deliverable was a single web application that provided all the functionality and could handle different user roles as well. Main technology was C# with a SQL Server database, plus integration of Azure AD to provide integrated single sign on.

How many people from the vendor's team worked with you, and what were their positions?

About 10. We had a Project Manager, Architect (early in the project), Senior .NET lead, several .NET developers (back end and front end), a QA lead plus another QA person when needed, plus a business analyst.

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We were able to completely sunset our old order entry system plus not renew a contract with a 3rd party that was giving us headaches. Our customers were able to quickly learn the new application, and we have received numerous accolades.

Describe their project management style, including communication tools and timelines.

We used Jira to track all tasks, timelines, and deliverables. A sprint planning meeting was held every two weeks as well as a backlog review. We were able to know what was being worked on each week, plus we had the opportunity to suggest changes based on our observation and testing of each release of the application. The PM we had kept everything on track, and challenged the team to get key components done when we ran into some challenges.

What did you find most impressive or unique about this company?

They have a great staffing model and were able to understand our issues. They were able to provide excellent staff members (developers, PMs, analysts) and not just bodies lacking key skills. When we had to replace a person they found just as good of a candidate to replace the person leaving.

The PM did an excellent job understanding what we were looking for in a solution, and asked a number of hard questions and gave his input. We ended up changing our approach on a number of items after hearing and thinking about his input and ideas.

Are there any areas for improvement or something they could have done differently?

We had some issues with our requirements not being captured and organized, and we had to scramble to find our copy and resupply them. Once we paid more attention to make sure we were providing everything we stopped having this issue.

Introduce your business and what you do there.

I’m the VP of education delivery and technology solutions for an education nonprofit. We’re focused on supplemental education for k-12. We help students own their own economic success by providing course on financial literacy, work and career readiness, and entrepreneurship. We build programming and solutions for hundreds of nonprofits across the country. We use a unique volunteer model, in which volunteers come in to create content that enriches the learning experience.

What challenge were you trying to address with MentorMate?

We were redeveloping a virtual program from what used to be an onsite program. The program helps students learn about what they need to be an adult, such as budgeting, spending, and balancing budgets on a monthly basis.

What was the scope of their involvement?

 We’ve also done some technology architecture with them. They helped us figure out what our long-term technology infrastructure would look like to help us evolve and meet future goals.

They’ve also built an evaluation engine that allows us to do real-time, data-driven, evaluations through student assessments and surveys to measure impact. Now they’re helping us with virtual volunteering to help us through the COVID-19 crisis.

Our infrastructure is based on Azure and .NET.

What is the team composition?

Lucille has always been the project manager and Clint is the account manager. The team changes things based on the sprint cadence and what we’ve needed. So we’ve also worked with some QA people, engineers, and designers.

How did you come to work with MentorMate?

We went through an RFP process and MentorMate was th3 best company we came across.

How much have you invested with them?

We’ve spent about $1.5 million.

What is the status of this engagement?

We started working together in March 2019 and the work is ongoing.

What evidence can you share that demonstrates the impact of the engagement? 

They finished up delivery, but we’re beginning continuation engineering as we roll that product out. They’re a great organization. They listen well and have helped us figure out the best solution. They’re intent is really to guide their partners and foster a good relationship. They’ve bought into our mission and have engaged in our success.

How did MentorMate perform from a project management standpoint?

They followed an agile project management process. They’re constantly looking at how we’re building out our technology. We’ve had multiple projects with them in which they really stepped up to be the partner we needed.

If there’s an issue and we need a resolution, they’re always calm and roll up their sleeves to solve any issues.

They use a lot of project management tools. I particularly liked Jira to track stories. They have daily stand-ups that we’re invited to, and they have monthly management meetings. If I raise a flag when there’s an issue, they respond right away. The cadence of our communication is great.

What did you find most impressive about them?

The most successful vendors are willing to spend the time with their clients and are really engaged. MentorMate really listens and focuses on our mission and shows how they can help. For example, they adjusted our project to incorporate a new design that would improve the engineering and help us meet our goals.

Are there any areas they could improve?

We did face some challenges with a few resources. With any organization, I think there may be some communication issues. They do outsource some of their stuff, and communicating across language barriers was tough sometimes. I think we could get ahead of some of those things. Whenever we raise an issue, they deal with it quickly.

Introduce your business and what you do there.

I’m the COO of a social benefit corporation that helps people with their processes and system failures. We have a methodology that can help identify where the system is failing and work on quality improvement, categorize and work on quality improvement projects in healthcare. We’ve recently started expanding into other industries.

What challenge were you trying to address with MentorMate?

We needed a piece of technology to build a product that would record and capture the process and, over time, help learn from failures. We worked with another vendor first, but it didn’t meet our expectations. So we asked MentorMate to help us make the product what we needed it to be.

What was the scope of their involvement?

The product itself was developed on Ruby on Rails. It’s a cloud-based product hosted on AWS. Now the project has been extended to understand compliance rules and regulation around health data privacy and move the platform to a government cloud environment.

The platform has high-security access, and entire system administration and the tool for the end-user supports workflow management and case management. In addition to that, it has analytics, reporting, some bells and whistles for communication amongst users, and some document storage for learning.

What is the team composition?

We’ve had about five people on the team. Some come and go depending on the expertise we need. We’ve worked with a project manager, a system architect, programmers, and information security expert.

How did you come to work with MentorMate?

We initially reached out to them for this project, and they declined to work with us because we were a startup. After working with the other vendor, we went back to MentorMate to ask them to reconsider.

How much have you invested with them?

We’ve spent about $750,000.

What is the status of this engagement?

We started working with them in 2018 and it’s ongoing.

What evidence can you share that demonstrates the impact of the engagement? 

 The project is ongoing, but we’ve been able to see the value of their output in a quick and iterative way.

How did MentorMate perform from a project management standpoint?

We follow an agile methodology. We needed a  very flexible project management in that we needed a project manager that could ebb and flow, but yet keep track of all of that change. And so I think from a standpoint of doing change, management is an absolutely phenomenal. They’re flexible when we make changes, and they’re still able to stay organized and keep going.

What did you find most impressive about them?

I appreciate that they stay current in our space. They’re always presenting me with options and they do challenge me. Sometimes I think I have the right solution, but they’re able to help me if there’s a more modern solution.

They’re truly invested in our project, so we call them our partners. They believe in what we’re trying to accomplish. We’re in a challenging industry during COVID-19, and they’re always there to work with us.

Are there any areas they could improve?

There isn’t a whole lot. They continue to improve their understanding of security features.

Do you have any advice for potential customers?

They don’t just dump into the technical. We always explain our thought process, which has made it a seamless relationship. They’re willing to listen, and that prevents thing from going wrong.

Introduce your business and what you do there.

I’m the founder and CEO of blackriver.cc. It’s a digital cycling platform aimed at riders, bicycle retailers, bicycle suppliers, and corporate partners.

What challenge were you trying to address with MentorMate?

I’ve worked with MentorMate on a variety of engagements.

What was the scope of their involvement?

MentorMate worked on the first major version of our web application. They also created both iOS and Android mobile applications, which are native. We also used their services on a couple of longer engagements to produce the core of all our technology.

They’re currently working in an ongoing engineering capacity. Their team does maintenance, upkeep, and small projects in between these larger sprints. They work with .NET and Java primarily. Their team does soup to nuts technology for us.

What is the team composition?

During our first engagement, our team included about 15 people. The next engagement involved a smaller team of 10–12 people. Our current engagement involves five people in total.

How did you come to work with MentorMate?

A colleague recommended MentorMate.

What is the status of this engagement?

We started our engagement in 2017. In between our larger engagements, we had a 4–5-month gap when we weren’t working on anything. After the second engagement, we’ve stayed working together through their continuation engineering program.

What evidence can you share that demonstrates the impact of the engagement? 

I essentially license the software to the bicycle industry. If we say success is the ability to continue growing your business and adding high-value clients, then it’s been a successful partnership. We’re a strong, growing platform. We’re continuing to grow users and customers.  

How did MentorMate perform from a project management standpoint?

Project management’s one of MentorMate's strengths. At the beginning of the engagement, they said that we could be as involved as we wanted to be. They prefer the customer to be involved with their team directly.

I’m a hands-on person, so I’m on the phone with the project manager and the team a couple of times a week. I also communicate with the project manager one-on-one.

My project manager has always been based in the U.S. and the development team’s in Bulgaria. That communication chain has been strong. The projects have run on time and on budget.

What did you find most impressive about them?

MentorMate’s been able to quote work accurately from the beginning. They built a team to make sure that we got the expected work done. I worked with another provider that gave estimates that weren’t realistic and overly aggressive. Ultimately, we had a hard time getting tasks done within the budget. It’s not common to have the kind of success that I’ve had getting complicated projects done on time and on budget with MentorMate.

Are there any areas they could improve?

To be honest, I don’t have anything substantial for them to improve.

Do you have any advice for potential customers?

Make sure that they have a chance to dig in on the project management structure to make sure that it’s comfortable for them. I describe success with them and a large part of that is because I’ve been engaged with their team. It’s important for whoever’s making the decisions to understand the time requirements and commitments MentorMate asks them to make. Stick with the project and work as a team.

Introduce your business and what you do there.

I’m the CEO of a company that develops a flexible module for automation of farm equipment.

What challenge were you trying to address with MentorMate?

We hired MentorMate to assist us in the development of a mobile app for iOS and Android.

What was the scope of their involvement?

MentorMate works closely with our onsite development team to build the product. Their team helped to develop the app’s UI and functions. They created an interface with our cloud backend and linked the product with our electromechanical controller. Their team also provided assistance with the development of our website’s UI.

What is the team composition?

The number of teammates from MentorMate who support us varies. We’ve worked with up to 15 people. Lately, around 5–6 people from MentorMate are assigned to our project.

How did you come to work with MentorMate?

We found MentorMate through a referral. We liked their thoughts on the app’s direction and UI. We engaged them with a longer-term development contract.

How much have you invested with them?

In total, we’ve spent probably $700,000 with MentorMate.

What is the status of this engagement?

Our collaboration started in 2017, and it’s ongoing.

What evidence can you share that demonstrates the impact of the engagement? 

We track sales and user feedback to measure their team’s success. So far, the user feedback’s positive. Sales continue to go up month over month.

How did MentorMate perform from a project management standpoint?

MentorMate works following Agile methodology. Their team uses tools that allow them to collaborate with our onsite team successfully. They document and communicate the scope well. They interacted with our team effectively to define an executable schedule. They look forward, so the engagement’s fantastic overall.

What did you find most impressive about them?

MentorMate provides better communication than other agencies. As well, they’re more flexible when working with an integrated team. Other providers prefer to have a completely separate scope rather than working with our engineers.

Are there any areas they could improve?

They could increase their team’s skill sets. We would expand our use if they had engineers with more backend infrastructure capabilities or regional support.

Do you have any advice for potential customers?

Go through their ideation session and define their requirements upfront. The more time that you put in to bring the MentorMate team up to speed and set the sprints forward, the faster their team will work and the better the outcome will be.

Introduce your business and what you do there.

We’re an online education provider that caters primarily to the K-12 market. We provide a variety of educational products for the use of schools as well as a fully accredited online academy. I’m the VP of development services, so I work closely with our software development teams. My group is responsible for QA, product continuation, Scrum Masters, and everything that supports the direct development of the product. 

What challenge were you trying to address with MentorMate?

Primarily, we used them for software development and QA purposes.

What was the scope of their involvement?

We embed them directly on our existing sprint teams rather than packaging work that specifically for them. They’re participating directly with our team members. We’re dabbling in using their skills for product ownership as well. They’re mostly handling custom software development. 

What is the team composition?

We’re working with a group of 13 developers and QA teammates. 

How did you come to work with MentorMate?

Our current CEO worked with them previously in a prior role of his. We had worked with them on a one-off project several years ago as well, but they had really expanded their abilities with custom offshore development. We started off with just a couple of developers to see how our collaboration would work, and our team was impressed. We decided to keep them on and work them into our sprints.

How much have you invested with them?

We’ve invested about $2,000,000 on their services.

What is the status of this engagement?

We started working together at the start of 2018 and are continuing our collaboration.  

What evidence can you share that demonstrates the impact of the engagement?

Our internal team has always been very impressed with the work that they do. They’re closely tied to their operations and have consistently favorable responses to it. 

How did MentorMate perform from a project management standpoint?

Because we have them embedded in our workflow and operations, we’re handling much of the project management. However, the team member have performed well and up to our standards. 

What did you find most impressive about them?

The quality of their team members has really impressed us. They’re technically proficient, creative, and able to work both independently and on teams. We would hire any of them on a permanent capacity based on their skill level.

Are there any areas they could improve?

The demand in this market is very high, so it can be difficult to find people when we need them. But, they bent over backward to help us find the right people. 

Do you have any advice for potential customers?

Embed them directly into your team and treat them as such. They’re great at working both independently and on teams. They can take your requirements and figure out solutions.

Introduce your business and what you do there.

I am the president of Modulist, a media service company. We specialize in processing paid content for local media, including obituaries, weddings, engagement notices, birthdays, and more. The client builds the ad themselves and we process it and send it out to our various newspaper and digital clients.

What challenge were you trying to address with MentorMate?

Our online portion of our business was a piece of our accounting software and didn’t have the functionality we needed. We needed someone to build us a new digital portal.

What was the scope of their involvement?

MentorMate developed the software for an online portal from scratch. After our first initial meeting, we spent two days scoping out what the project would be. They gave us a projection of what the infrastructure would look like and what the cost would be. Their team was responsible for front- and backend development. 

The client can create an account, choose from different templates, and create an app. MentorMate ensured that clients could customize their add, including uploading photos, adding graphics, and editing text. Once the ad is created, it is submitted to our team for proofreading and we then pass it to local media. 

What is the team composition?

The team we work with is varied in size depending on the stage of the project. Initially, there were seven people we worked with, including a project manager and four developers. Periodically the upper administration of MentorMate might sit in on a stand-up or reach out to me directly to see how things were going. Within the last six or seven months, we scaled down to four members of the team. 

How did you come to work with MentorMate?

We found MentorMate through mutual business contacts. 

What is the status of this engagement?

Our ongoing engagement with MentorMate began in January 2018.

What evidence can you share that demonstrates the impact of the engagement? 

The time it takes for us to process our orders from the old system to the new system has been cut in half. We used to estimate it would take us around 10 minutes to process an order. Now we do it in five. Our volume on our team has increased. 

Our fixed clients tell us that it’s the best paid content software on the market that they’ve used, so we take that as a good sign. MentorMate has done such a great job that I can’t imagine working with another software vendor at this point. From the beginning of the project, they’ve invested themselves, not just their resources but their talents. 

How did MentorMate perform from a project management standpoint?

We meet with their team on a daily basis through Google Hangouts, usually for around 15 minutes. In addition to these daily stand-ups, the project manager would meet with me one on one a couple of times a week.

What did you find most impressive about them?

MentorMate takes their project’s personally in a good way. They take ownership of the product. From early on, they bought into the concept of what we were trying to do and wanted us to be successful. It feels like every person on their team is invested in us. To see the knowledge they’ve gained about our specific niche business has been really assuring. It’s not just another project for them.

Are there any areas they could improve?

Nothing off the top of my head. It’s been a great relationship.

Do you have any advice for potential customers?

One of the things that has made us extremely successful is that we trusted their developers. We would come to them with a new issue or feature and our teams would talk about it out loud. They would come back to us with a couple of ways to achieve it and give their recommendation.

MentorMate is very upfront and honest. They would present the cost of each option but tell us when it was worth it to spend more. Their team is good at spending your resources wisely. Trust them and their process.

Introduce your business and what you do there.

I’m the COO of a subsidiary of an insurance and financial services company. I run an innovation lab that creates brand new products and builds new businesses.

What challenge were you trying to address with MentorMate?

We wanted to execute a rapid launch for our first web product—a tough goal for the insurance industry. We hired MentorMate to function as part of our lean startup team.

What was the scope of their involvement?

MentorMate developed the website. They built the marketing side, UI, purchase flow, and backend data repository. The team also designed the site.

This build enabled us to present the product to the consumer, have them purchase it, and then set up the policy documents in our system. Our team would then service the policy and pay claims.

What is the team composition?

The 10-person team included one architect and nine developers. One of our resources was a liaison between the business and development teams.

How did you come to work with MentorMate?

An employee in our main company referred MentorMate after they had worked with the team.

How much have you invested with them?

We spent roughly $500,000.  

What is the status of this engagement?

We started working together in January 2016 and the website launched that June. MentorMate continues to do maintenance and make changes. They’re also helping us build other products.

What evidence can you share that demonstrates the impact of the engagement?

Our team assessed progress on existing functionalities and the consumer’s reaction to them. We built the minimum functionality and got continual input from consumers while tracking acceptance testing. In an iterative process, MentorMate capably revised the app based on user feedback and achieved a working system.

How did MentorMate perform from a project management standpoint?

They did an outstanding job.

What did you find most impressive about them?

Since a corporate entity owns us, most providers didn’t know how to approach us as a startup. Several couldn’t prove their capacity to follow our preference for collaboration and iterative workflows. But MentorMate embraced our startup team and adjusted to our specific approach.

Are there any areas they could improve?

No, I can’t think of anything.

Do you have any advice for potential customers?

Be communicative and provide specific guidelines at the start. MentorMate has their own methodology, but readily followed ours. Likewise, clients should decide what kind of partnership they want. The relationship can be collaborative, or MentorMate can execute the work independently with their preferred workflows. Either way, everyone needs to understand their role and expectations clearly.

Introduce your business and what you do there.

I am the acting executive director of the Great Northern, a winter celebration in Minneapolis and St. Paul, Minnesota that began in 2017.

What challenge were you trying to address with MentorMate?

We launched our original website very quickly on Squarespace, but we needed to really expand our functionality. We bring together several different partners throughout the Twin Cities area and really wanted to find a more compelling and visual way to showcase all our different events.

What was the scope of their involvement?

MentorMate planned, designed, built, tested, and launched a custom responsive website for us. When we originally went into conversations with MentorMate we were pretty focused on building a mobile app, but after conversations and reflection, we decided to focus our investment on a responsive website. They used a scrum development process that allowed us the flexibility we needed to make course corrections and build a platform that we could grow for years to come.

We worked with a creative design partner here in Minneapolis that helped identify the look and feel of the site based on our brand guidelines, and MentorMate then made all the wireframes. The site showcases the schedule of events in a visually compelling and easy to navigate way that allows users to discover and share with family and friends. They also created a custom CMS system allowing for internal administrative control of our content, including a system that puts a spotlight on signature events on our home page.

What is the team composition?

We had around 10 people working on the project divided between the main team here and a development team in Sofia, Bulgaria.

How did you come to work with MentorMate?

We had originally approached a bigger agency in Minneapolis but found they were cost prohibitive for us to work with. This agency really felt passionate about what we were doing, so they recommended MentorMate as an alternative. At the same time, one of our board members was involved in his own personal technology business that had worked with MentorMate and had a really great experience with them.

How much have you invested with them?

We have spent $50,000–$100,000.

What is the status of the engagement?

The entire project lasted from October 2017–January 2018.

What evidence can you share that demonstrates the impact of the engagement?

Before we began working with MentorMate, our Squarespace site generated just over 31,000-page views for the entirety of 2017. Then, in January and February 2018 alone we had over 53,000-page views. That is a 68% increase in just two months.

Overall the website is easy to use and has great visuals. MentorMate was very professional and thorough in debugging the site. As far as I know, we never had a crash, and they really thought through worst-case scenarios to have plans to address any issues in advance.

How did MentorMate perform from a project management standpoint?

They were great. We had daily stand up meetings on Google Hangouts and used Jiro to keep track of each sprint.

What did you find most impressive about them?

I really felt that MentorMate never lost focus of our business objectives and found creative solutions to keep us on schedule and on budget. We took a very long time to make a decision about whether we were going do a mobile app or a responsive website, and that put a lot of pressure on MentorMate. We did this project in less than three months, and to be able to develop this custom build in that timeframe was unbelievable. I think it speaks to the passion and dedication of their team. Originally I had some reservations about having a split team here in Minneapolis and overseas, but I was so pleased with how connected the team was. Plus, it actually helped us expand the workday because the team in Bulgaria had already started work before we were even awake.

They also had a really creative approach in tackling something that seems as simple as a schedule of events, but quite honestly was very challenging due to all of the variables. They were very clever about doing a two-phased approach that allowed us to spotlight different partners at different times all on the backend so that I wasn't worried about switching over content manually. It was a huge timesaver and a very positive experience.

Are there any areas they could improve?

No, they were wonderful and I have nothing negative to say about the experience.